Entertainment does not work , remote also not working . My wife flew back to NTC from Seatle on first class and the chair can not recline , sitting straight up for the entire flight.
Flight was delayed multiple times, and at some point the aircraft changed. My seat was reassigned as a result, but my mobile app boarding pass didn’t reflect the change. I didn’t learn of the reassignment until I was already on board, and new seats were much worse. To pile on, my new seat was broken, which made for a frustrating 9 hour flight.
Plussat: "Flight was 3 hours late. That matters more than anything else"
Miinukset: "Delta/LGA could observe that we will always have rain/fog and plan accordingly"
It was s as good service.
Flight attendants are so overworked so when I see the their frowning faces barking orders at us I just try to be sympathetic but really, the days of happy flying seem gone.
It took an hour for our luggage to arrive on the carousel. Everything else was fine. But I’ve never had to wait so long for my luggage. At the end of a very long travel day it was not what I would have hoped for.
Check in in Cancun took at least 2 1/2hours standing in line at Delta.
Plussat: "Crew was friendly"
Miinukset: "Entertainment / TVs were not working"
Plussat: "The crew was great and very friendly."
Miinukset: "It was great! Nice job Delta !"
Plussat: "Super friendly and helpful with connections."
Miinukset: "The music on the plane was a bit much. Lol"
Plussat: "The crew was okay. Could be better"
Miinukset: "Variety of snacks and drinks"
Plussat: "The check in process was smooth and the flight crew were pleasant"
Miinukset: "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"
Miinukset: "Got to final destination, baggage was discovered to be lost somewhere between Dallas and Bahrain"
Miinukset: "The only problem with the food was it was all canceled because of rough weather."
Miinukset: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Plussat: "It was a brand new 737-900 with legroom, atmospheric lighting, very quiet engines, and LEGROOM in coach. The flight crew was top-notch as well."
Miinukset: "Nothing. Delta did very well with this one."
Plussat: "The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper."
Plussat: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Miinukset: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Miinukset: "Crew wasn’t approachable"
Plussat: "Clean new plane. Very nice"
Miinukset: "Seats are to small and too close together."
Miinukset: "The flight crew were great"
Miinukset: "Seats very tight!"
Miinukset: "Never told why we were delayed by more than 90 minutes"
Plussat: "Comfy on time and personable. Food was good too. Thank you."
Miinukset: "It was all good."
Plussat: "Flight was on time with enough connection time to board with zero issues"
Miinukset: "No problems on this trip"
Miinukset: "Expensive food"
Plussat: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Miinukset: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Plussat: "Newer plane with entertainment"
Miinukset: "was a great flight"
Plussat: "Space in seats was better than most airlines"
Miinukset: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Miinukset: "Guests with no overhead luggage should be able to exit first."
Plussat: "Clean plane, really friendly staff, flight arrived 45 minutes early much to my surprise. I'm used to flying with cheaper airlines, I won't be doing that anymore in the future."
Plussat: "Updated plane, movies are old but a verity"
Miinukset: "Lost two pieces of luggage"
Plussat: "Stewardess named "Mel.""
Miinukset: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Plussat: "Crew was very professional and friendly."
Miinukset: "Seats too close together."
Plussat: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Plussat: "New plane, nice comfort seat"
Miinukset: "The snack selection...pretzels or cookies!"
Plussat: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Miinukset: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Miinukset: "Delayed flight, mechanical"
Plussat: "It only took them 10 minutes to turn things around to make up time for the delay."
Miinukset: "The seat pockets were not cleaned."
Miinukset: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Plussat: "Seamless uneventful flight."
Plussat: "The crew was good and the flight was smooth."
Miinukset: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Miinukset: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Plussat: "Food was good"
Miinukset: "No bags in Atlanta and no one to help. In Savannah baggage person not nice. Started the conversation telling me Delta is not responsible for delivering our baggage to our home."
Plussat: "The landing experience."
Miinukset: "The organization of serving meals."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "The touch screen did not work properly"
Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Miinukset: "Too hot inside the aircraft"
Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"
Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Miinukset: "There was no wifi on flight"
Plussat: "Just the cabin crew being nice"
Miinukset: "Punctuality KLM is always late"
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plussat: "Everything is alright"
Miinukset: "Not enough leg room"
Miinukset: "Nothing special"
Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"
Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Food and staff behaviour"
Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "The flight crew was nice. Plane departed/arrived on time."
Miinukset: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Plussat: "In flight food was enjoyable"
Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."
Plussat: "Everything. A truly faultless experience!"
Miinukset: "Dutch sub titels would be nice."
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plussat: "Got to Amsterdam on time and everything was great including the staff"
Plussat: "quick and relaxed"
Plussat: "Good multi media access and content"
Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Miinukset: "suitcase didn't turn up, although connection was quite tight"
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Plussat: "The crew were pleasant"
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Miinukset: "Entertainment system was not working on all seats"
Miinukset: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Miinukset: "Thé qualité officielle the images"
Plussat: "Seats are comfortable on Business Class. Service is good"
Miinukset: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Miinukset: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Plussat: "Check in agent extremely helpful and friendly."
Miinukset: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Miinukset: "Entertainment worked sporadically"
Plussat: "The schedule and timing"
Miinukset: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plussat: "Late departure, dirty, staff not friendly."
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Miinukset: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Plussat: "The airplane"
Plussat: "Everything! It was a wonderful experience."
Plussat: "Intranet meant I could watch movies on my iPad"
Miinukset: "Seats are very uncomfortable"
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Plussat: "The Air France service was ok. Got me to my destination on time and alive."
Miinukset: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Miinukset: "Engine noise in the cabin is loud."
Plussat: "Flight crew, pilot,food and entertainment options were great"
Miinukset: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Plussat: "My seat"
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Plussat: "Food and wine was very good. Music selection was excellent."
Miinukset: "Not enough leg room."
Plussat: "Great food (Economy class). Good Service"
Miinukset: "Not enough bathrooms on Economy class area due to aircraft design."
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Miinukset: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Plussat: "I liked the food, the crew, the service"
Miinukset: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Miinukset: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Miinukset: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Plussat: "I didn’t actually liked the entertainment"
Miinukset: "I just didn’t enjoy the entrainment."
Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."
Miinukset: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."
Plussat: "Very old plane with very poor screens where images was horrible"
Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Plussat: "It was clean The crew was very kind Food was very good Flight was on time"
Miinukset: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Plussat: "tool me safe from one airport to another"
Miinukset: "wait time, food"
Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Miinukset: "Late...delayed from algiers"
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "normal flight"
Miinukset: "i would prefer little bit more comfort."
Plussat: "Great service by attendants Spoiled us with food"
Miinukset: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"