Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Plussat: "As always crew magnificent"
Plussat: "Wifi !!!!"
Miinukset: "Bigger seats"
Plussat: "Tripulación muy atenta"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "The A330, despite being an old plane, had really good recline."
Miinukset: "The entertainment was very outdated."
Plussat: "Too crowded"
Miinukset: "One more staff will be better"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The service as usual on Qatar is excellent"
Miinukset: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Plussat: "Good Service.Efficient"
Miinukset: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Plussat: "The Crew was amazing. The Seat were the best Selling point fort business class"
Miinukset: "More space for the arm rest ans legs space"
Plussat: "Good service/Crew food quality and choice good."
Miinukset: "Need more choice of British TV Programmes rather than American"
Plussat: "Good entertainment."
Miinukset: "Very cramped seating."
Plussat: "Good leg space, friendly crew, excellent plane."
Miinukset: "This is for ALL airlines: It takes so long to get off the plane!"
Plussat: "Plane was very empty so it allowed us to spread out."
Miinukset: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Plussat: "Went out of their way to be helpful"
Plussat: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Miinukset: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Plussat: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Plussat: "Crew were good, food was decent"
Miinukset: "Equipment/electronics was a bit dated."
Plussat: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Miinukset: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Plussat: "Individual service, happy and natural looking crew, comfort and company aim."
Plussat: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Plussat: "everything went smoothly, no delays, boarding was easy and quick"
Plussat: "All around great airline. Comfortable for super long flights and completely accommodating."
Plussat: "Flight attendants very nice"
Miinukset: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Plussat: "Films Service"
Miinukset: "Not enough films"
Plussat: "Heavenly for an airplane ride!"
Plussat: "see above"
Miinukset: "see above"
Miinukset: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Plussat: "Good, drinks, service and entertainment system."
Plussat: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Miinukset: "We have no complaints."
Plussat: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Plussat: "Loved the food and entertainment."
Miinukset: "Not enough leg room and space between the chair in front."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Stopover in Doha fun. The people are so friendly."
Miinukset: "Crew nice alway take care customer"
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "The flight attendants was nicer on this flight then the US to Doha flight"
Miinukset: "Seats were not comfortable"
Plussat: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Plussat: "Comfortable seat and good service"
Plussat: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Miinukset: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Plussat: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Plussat: "Nice and spacious aircraft."
Miinukset: "Some confusion on Hindu meal and vegetarian meals."
Plussat: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Plussat: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Miinukset: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Plussat: "The staff"
Miinukset: "I thought the flight was fine :)"
Plussat: "I will fly Qatar again"
Plussat: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Miinukset: "Seats too close. Person in front was in our lap almost."
Plussat: "Size of the seats, space"
Miinukset: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Miinukset: "Service, food, flying experience in short everything"
Plussat: "The prompt service of the staff and comfort of the plane."
Miinukset: "Warm snacks instead of cold pastry."
Plussat: "Very happy travelling with this airline"
Plussat: "comfortable flight"
Miinukset: "TV options and headphones"
Miinukset: "Better food choices. Better entertainment options."
Plussat: "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
Miinukset: "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."
Plussat: "The lounge"
Miinukset: "It is no total flight old plane."
Miinukset: "The food quality was poor."
Plussat: "The Crew was very Good and yes the seats were comfortable."
Miinukset: "I think they did the great Job"
Plussat: "Everything was great"
Miinukset: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Plussat: "The crew was super nice and informative."
Miinukset: "The food was just ok, but not really expecting a 5 star cuisine."
Plussat: "Comfortable seat, good entertainment options"
Miinukset: "A specially hospitality and food which served in plane was excellent"
Miinukset: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Plussat: "Crew very good Seat getting old uncomfortable to sleep"
Miinukset: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Plussat: "new plan and equipments are good"
Plussat: "Crew were great"
Miinukset: "Food in economy could be more Thai and tasty but nicely served and efficient"
Plussat: "Yes crew was very hosptile."
Plussat: "Crew service were good and kindness between FRA to BKK."
Plussat: "Everyone was very nice and hospitality was great."
Miinukset: "a better selection of movies/entertainment."
Miinukset: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
Plussat: "Food and service was great."
Miinukset: "Old plane, headset did not work well."
Plussat: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Plussat: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Plussat: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Miinukset: "Business class seat in BKK-CCU sector. Food quality is substandard."
Plussat: "Food was excellent, staff very, very helpful and the seats were really comfy, not board like as with many carriers. 787, a bit rough at times, but overall really good"
Miinukset: "Headphones dropped out one side, couldn’t be bothered to ask for a new set so it couldn’t have been that bad. If I was being really picky, I’d say the cabin crew were very adept at shutting drawers/cupboards, sitting in the first row I was jolted out of a slumber several times. Galley floor was grubby"
Plussat: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Miinukset: "Food terrible"
Plussat: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Plussat: "Whole experience was excellent"
Plussat: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Plussat: "the crew was professional and friendly and you get alcohol on the flight."
Miinukset: "no issues"
Plussat: "On time"
Plussat: "Crew was very service oriented!"
Miinukset: "The legroom was horrible."
Plussat: "quick flight"
Plussat: "great service"
Miinukset: "Tight seat space."
Plussat: "Absolutely great"
Plussat: "Plane arrived on time and service was good!"
Miinukset: "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
Plussat: "I love the food especial Thai food. The air craft crew are very helpful."
Miinukset: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Plussat: "Flight staff friendly and helpful"
Miinukset: "Long wait at checkout in. Slow."
Plussat: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
Plussat: "Punctuality and service"
Plussat: "good service, good food"
Miinukset: "seats are getting older."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Long drawn out boarding process with multiple delays and unnecessary security checks. No priority for business class passengers. Poor food for business class my remote stopped working mid flight and the attendant suggested I deal with it for the remainder of the flight even though they’re were multiple empty seats in the cabin. Flight crew barely spoke English which shouldn’t happen on a international flight. Overall mediocre for the money I spent. I will stick to Qatar Airways from now on for my travel needs.
Plussat: "Crew was excellent, and the distance between rows are enough so seats are very nice."
Miinukset: "Food stuff was not good & Turkish Airlines can not do anything to that due to Covid 19 Issue and they are following the rules."
Plussat: "Very comfortable overall"
Miinukset: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Plussat: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Plussat: "Everything was awesome!"
Miinukset: "Nothing really."
Plussat: "Great service! Food was very good."
Miinukset: "That boarding. People who were not in line rushed to the front when boarding started."
Miinukset: "The crew isn’t very friendly, they do not know English very much."
Plussat: "Onboard service was good - two meals and in between. Some good movies and TV plus internet service you have to pay for."
Miinukset: "The seats are uncomfortable for 13 hours of intense use."
Miinukset: "Seats are uncomfortable, not enough leg room."
Plussat: "Food and service in business class were splendid."
Miinukset: "Absolutely nothing"
Plussat: "I liked there constant passing of water, food ."
Plussat: "Istanbul Airport has good facilities and F&B options"
Miinukset: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Plussat: "Variety of entertainment available"
Plussat: "didn’t like anything"
Miinukset: "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
Plussat: "Same as before"
Miinukset: "Same as before"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Food was great."
Miinukset: "Long waits, poor communication, either too warm or too cold"
Plussat: "Airplane crew was amazingly friendly and helpful"
Plussat: "The Lounge at Istanbul airport is fantastic"
Miinukset: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Miinukset: "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."
Miinukset: "We r a family of 5 and we did not seat together this Waht bothers the most of the trip that they couldn't put us together"
Plussat: "The food was great and the service was very good."
Plussat: "Great food! Loved that you get a menu to choose from"
Miinukset: "We were not asked or given the option to choose our seats on the plane."
Plussat: "Flight attendants need to be friendly."
Miinukset: "I will never use Turkish airlines again."
Miinukset: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Plussat: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Miinukset: "It was all good(which I rarely get to say these days on any carrier)"
Plussat: "Service and people"
Miinukset: "Long lines and security pat downs...."
Miinukset: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Plussat: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Plussat: "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
Miinukset: "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."
Plussat: "food is always good..crew too"
Miinukset: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Plussat: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Plussat: "The flight attendents were very nice & service was good."
Miinukset: "The seats are cramped in economy, so if you are tall it's uncomfortable flight."
Plussat: "The service was good, inflight amenities were nice."
Miinukset: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Plussat: "My husband and I had a very average experience overall. From boarding to inflight customer service."
Miinukset: "We did not plan to check in any luggage since we had few connections, so we decide to take our rimowa luggage with us. So we were forced to check them in because it was only 8kg allow per passenger on carry on. So our luggage end up full of big dents, and scratches. We reported to the airlines and it was hard to justify what we were complaining about it. As a consumer were are very unsatisfied and unhappy. One of the worst experience in hospitality I have ever experience."
Plussat: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Miinukset: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Plussat: "The crew is excellent"
Miinukset: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Plussat: "Checking online and reserving seating arrangement."
Miinukset: "The desk did not open earlier than the other airlines."
Plussat: "fOOD WAS GOOD"
Miinukset: "didn't LIKE THAT I DIDN'T GET AN AISLE SEAT AS I WAS ASSIGNED."
Plussat: "Courteous staff, good food, good entertainment options for the kids, clean bathrooms."
Miinukset: "Headphones are horrible (bring your own noise cancelling ones). There was a large family of over 30 people who made the flight into a circus. They were loud, rowdy, sick (everyone - from infants to the elderly in the group were hacking and coughing), spilled their drinks, were rude to the staff and kept congregating in the middle of the aisles. There has to be a law against such behavior."
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Have people at the Westjet counter
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
same as from LUX … professional, nice.
Miinukset: "It's KLM. What else do you need to know."
Plussat: "Impressive service... amazing crew, very friendly and professional"
Plussat: "Flight and the crew!"
Miinukset: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Plussat: "Excellent crew, good food & movie selection."
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."
Miinukset: "There was no wifi on flight"
Plussat: "The flight crew was so friendly and the food was really good."
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Miinukset: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Friendly and efficient crew. Flights were on time if not even early."
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"
Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Miinukset: "You are almost always late!"
Miinukset: "infotainment was down. Lost my luggage the flight was delayed"
Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"
Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Miinukset: "OLD plane without comfort or entertainment"
Plussat: "Eveything is well arranged"
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"
Miinukset: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Plussat: "Speed, crew, and reliablity."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Plussat: "The staff and crew"
Plussat: "Flight attendants were friendly, but they only had limited resources to work with."
Miinukset: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Plussat: "Good and plenty of food available."
Miinukset: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Plussat: "Excellent service and comfortable flight"
Miinukset: "Flight delay roughly an hour"
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Plussat: "Crew was amazing"
Miinukset: "Seat was very uncomfortable"
Plussat: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Miinukset: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."
Miinukset: "Free internet"
Plussat: "Crews were nice"
Miinukset: "Better movies and free internet in flight"
Miinukset: "The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment"
Plussat: "Excellent flight apart from the delay!"
Miinukset: "Leave on time!"
Plussat: "The seats and Inflight entertainment was excellent."
Miinukset: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."
Plussat: "Short flight"
Miinukset: "Coffee wasnt an option! The staff looked tired and bored."
Plussat: "Not bad comparatively morning flt kolkata to cmb.crew is good.clean"
Plussat: "In economy class good enough leg space when compared to other airlines."
Miinukset: "Head phones connections does not work most of the time."
Plussat: "Fast and efficient."
Miinukset: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Plussat: "Uniform of the crew is nice."
Miinukset: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"
Miinukset: "Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats."
Plussat: "The service and crew were excellent!"
Miinukset: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Miinukset: "The service. The worst I have seen."
Plussat: "Good service"
Miinukset: "Not enough leg space, cramped seats"
Miinukset: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Plussat: "Courteous & helpful crew."
Miinukset: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."
Plussat: "Staff.. food"
Miinukset: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."
Miinukset: "For a family of 4, 3 of us had continual problems with the sound on the entertainment system during movies, etc"
Plussat: "All went well"
Miinukset: "Flight started on time, landed earlier, nice crew and good food good food."
Plussat: "Srilankan Airlines's food was one of the best I've had. I've flown on over 50 airlines and was happy to see that the food was not processed junk as you find in most airlines. The ingredients seemed fresh. The crew were awesome: polite, kind, and considerate. They were eager to accommodate passengers' requests. The jets were new and clean. The entertainment system was touch-screen."
Miinukset: "The passengers were loud and ill-mannered. They gave the crew a tough time. These complaints, of course, is not a reflection of the airline."
Miinukset: "No headphones on flight from Columbo to Gan Island"
Plussat: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Miinukset: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."
Plussat: "Great service and friendly people"
Miinukset: "The plane was late"
Plussat: "Good, I intend to fly again with SriLNkan Airways"
Miinukset: "The food and the seating was plenty good enough, given that the ticket is economy."
Plussat: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort and the in flight entertainment with a good choice of movies and entertainment."
Plussat: "Kayak services very good"
Miinukset: "Kayak services very good"
Miinukset: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."
Plussat: "They have great direct service, and moderately priced. And fantastic flight times."
Miinukset: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."
Plussat: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Miinukset: "only two toilets, long queue"
Plussat: "Everything is perfect. .. excellent food"
Plussat: "Being a QR Gold member and one world airline I opt UL for few travels by which i can get additional miles and travel in business with less money compared to QR. The service is good and the flights are always in time and well clean. There ia flat seats between Doha to Colombo and from there to Kerala is normal flight but its fine. Business class lounge in Colombo is good with free feet and head massage. When there is a five hour plus transit, free hotel is provided by UL. Overall i like their flights and service and food."
Miinukset: "Nothing as such"
Miinukset: "I had excess luggage and I knew I had to pay for it, I was fine with the fee they quoted. I gave them my American Express card and they did not have the facility to charge that card, how do they not have the ability to use s major credit card at the Bangalore international airport??????? They gave me such a hard time I thought they were going to kick me off the plane just because they had short coming. I had no problem paying the quated amount, since they had the short coming they were blaming me. After a lot discussion/arguments I was able to find a Visa card on me and pay for the excess luggage, but its your short coming and not mine as I had no problem paying the fees yet I was treated badly. What if I did not have a Visa card then would I have been kicked out the plane for something the bangalore international airport have problems. No one should be blamed for issues you have. I had no problem paying to fees... you had the problem that you could not use a major credit card, when there are small markets on the street that can use the American Express card. You should be able to charge people American Express card this is a large international airport with loads of expats living and traveling in and out of Bangalore I hope you look into this instead of just asking for feedback and not doing anything about it. Thanks you, Chrishanthi Fernandopulle"
Plussat: "It was on time, good collection of movies."
Miinukset: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Plussat: "Normally business class people can board any time. No with this airlines."
Miinukset: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."
Plussat: "Wonderful services"
Plussat: "Service and timely"
Miinukset: "Nothing bad"
Plussat: "The food, the entertainment system and the seat"
Plussat: "Food was good, entertainment system also, and in economy class the seat was finally not that small."
Miinukset: "A small delay at departure du to late arrival of the plane."
Plussat: "left on time, landed on time, no hassles"
Miinukset: "early departure meant VERY early trip to airport."
Miinukset: "The seat does not feel soft, so hard and discomfortable"
Plussat: "Chennai to Columbo was nice and easy, on time."
Miinukset: "No liquor served."
Plussat: "Pleasant and welcoming crew offers the best Sri Lankan hospitality during the flight. Excellent food with good variety. Happy to fly with them again."
Miinukset: "Check-in was not efficient at all. I had 2 luggages to check-in and had to wait more than 1 hour on the queue to get into the service counter. Hope they will adapt a better system / more officers to manage issues related with both people and luggages."
Plussat: "Gr8 service with a smile"
Plussat: "Online check in was great. Flight was on time."
Miinukset: "No entertainment on the flight back."
Miinukset: "Sri Lankan seems to fly very old A320 aircraft on this route, at least for the daytime flights, and these have limited comfort in business class and rather small entertainment systems by today's standards. But it's surprising that the food quality is also poor because Sri Lanka has such amazing cuisine as a country."
Plussat: "Online check in system kept hanging, was worse than useless, I had to mske an international call to reserve my seat. Same issue with customer satisfation survey sent by airline..the links to the system continually hung and did not respond. I would never recommend thus airline until they solve this problem."
Miinukset: "Online check in system kept hanging, was worse than useless, I had to mske an international call to reserve my seat. Same issue with customer satisfation survey sent by airline..the links to the system continually hung and did not respond. I would never recommend thus airline until they solve this problem."