Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Plussat: "As always crew magnificent"
Plussat: "Wifi !!!!"
Miinukset: "Bigger seats"
Plussat: "Tripulación muy atenta"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "The A330, despite being an old plane, had really good recline."
Miinukset: "The entertainment was very outdated."
Plussat: "Too crowded"
Miinukset: "One more staff will be better"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The service as usual on Qatar is excellent"
Miinukset: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Plussat: "All crews are helpful especially to parents traveling with young kid."
Miinukset: "More variety of food would be great"
Plussat: "Good Service.Efficient"
Miinukset: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Plussat: "The Crew was amazing. The Seat were the best Selling point fort business class"
Miinukset: "More space for the arm rest ans legs space"
Miinukset: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Plussat: "Good service/Crew food quality and choice good."
Miinukset: "Need more choice of British TV Programmes rather than American"
Plussat: "Good leg space, friendly crew, excellent plane."
Miinukset: "This is for ALL airlines: It takes so long to get off the plane!"
Plussat: "Plane was very empty so it allowed us to spread out."
Miinukset: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Plussat: "Went out of their way to be helpful"
Plussat: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Miinukset: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Plussat: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Plussat: "Crew were good, food was decent"
Miinukset: "Equipment/electronics was a bit dated."
Plussat: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Plussat: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Miinukset: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Plussat: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Miinukset: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Plussat: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Plussat: "everything went smoothly, no delays, boarding was easy and quick"
Plussat: "All around great airline. Comfortable for super long flights and completely accommodating."
Plussat: "Flight attendants very nice"
Miinukset: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Plussat: "Films Service"
Miinukset: "Not enough films"
Plussat: "Heavenly for an airplane ride!"
Plussat: "see above"
Miinukset: "see above"
Plussat: "Good, drinks, service and entertainment system."
Plussat: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Miinukset: "We have no complaints."
Plussat: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Plussat: "Loved the food and entertainment."
Miinukset: "Not enough leg room and space between the chair in front."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Stopover in Doha fun. The people are so friendly."
Miinukset: "Crew nice alway take care customer"
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "The flight attendants was nicer on this flight then the US to Doha flight"
Miinukset: "Seats were not comfortable"
Plussat: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Plussat: "Comfortable seat and good service"
Plussat: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Miinukset: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Plussat: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Plussat: "Nice and spacious aircraft."
Miinukset: "Some confusion on Hindu meal and vegetarian meals."
Plussat: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Plussat: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Miinukset: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Plussat: "Attentive service ready to appease any request very clean toilets"
Miinukset: "Type of aircraft Films Selections in particular World Group not changed much since April"
Plussat: "I will fly Qatar again"
Plussat: "Size of the seats, space"
Miinukset: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Miinukset: "Service, food, flying experience in short everything"
Plussat: "The prompt service of the staff and comfort of the plane."
Miinukset: "Warm snacks instead of cold pastry."
Plussat: "Very happy travelling with this airline"
Plussat: "comfortable flight"
Miinukset: "TV options and headphones"
Miinukset: "Better food choices. Better entertainment options."
Plussat: "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
Miinukset: "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."
Plussat: "The lounge"
Miinukset: "It is no total flight old plane."
Miinukset: "The food quality was poor."
Plussat: "The Crew was very Good and yes the seats were comfortable."
Miinukset: "I think they did the great Job"
Plussat: "Everything was great"
Miinukset: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Plussat: "The crew was super nice and informative."
Miinukset: "The food was just ok, but not really expecting a 5 star cuisine."
Plussat: "Comfortable seat, good entertainment options"
Miinukset: "A specially hospitality and food which served in plane was excellent"
Miinukset: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Plussat: "Crew very good Seat getting old uncomfortable to sleep"
Miinukset: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Plussat: "new plan and equipments are good"
Plussat: "Crew were great"
Miinukset: "Food in economy could be more Thai and tasty but nicely served and efficient"
Plussat: "Yes crew was very hosptile."
Plussat: "Crew service were good and kindness between FRA to BKK."
Plussat: "Everyone was very nice and hospitality was great."
Miinukset: "a better selection of movies/entertainment."
Miinukset: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
Plussat: "Food and service was great."
Miinukset: "Old plane, headset did not work well."
Plussat: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Plussat: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Plussat: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Miinukset: "Business class seat in BKK-CCU sector. Food quality is substandard."
Plussat: "Food was excellent, staff very, very helpful and the seats were really comfy, not board like as with many carriers. 787, a bit rough at times, but overall really good"
Miinukset: "Headphones dropped out one side, couldn’t be bothered to ask for a new set so it couldn’t have been that bad. If I was being really picky, I’d say the cabin crew were very adept at shutting drawers/cupboards, sitting in the first row I was jolted out of a slumber several times. Galley floor was grubby"
Plussat: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Miinukset: "Food terrible"
Plussat: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Plussat: "Whole experience was excellent"
Plussat: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Plussat: "the crew was professional and friendly and you get alcohol on the flight."
Miinukset: "no issues"
Plussat: "On time"
Plussat: "Crew was very service oriented!"
Miinukset: "The legroom was horrible."
Plussat: "quick flight"
Plussat: "great service"
Miinukset: "Tight seat space."
Plussat: "Absolutely great"
Plussat: "Plane arrived on time and service was good!"
Miinukset: "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
Plussat: "I love the food especial Thai food. The air craft crew are very helpful."
Miinukset: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Plussat: "Flight staff friendly and helpful"
Miinukset: "Long wait at checkout in. Slow."
Plussat: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
Plussat: "Punctuality and service"
Plussat: "good service, good food"
Miinukset: "seats are getting older."
awful condition of the plane
nothing really. having food for free
Plussat: "Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here."
Miinukset: "In-Flight Wi-Fi was not available once reaching the continental United States."
Plussat: "Great service"
Plussat: "good service, nice staff, confort ok"
Miinukset: "food can always be improve but overall ok"
Plussat: "the noodle snack and food was good"
Miinukset: "more leg room would be nice on a long flight"
Miinukset: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."
Plussat: "The crew were amazing and attentive."
Plussat: "The plane was new and had a great feel. Pilots and crew very professional."
Plussat: "Crew was just good. Nothing over the top."
Miinukset: "Better food."
Miinukset: "Docking at an air bridge rather than taking a bus"
Plussat: "seat and flight were great , smooth ride as well"
Miinukset: "breakfast could be better but was fine"
Miinukset: "Delay without infromation"
Plussat: "Friendly crew. Nice plane."
Miinukset: "Can’t think of any complaints."
Plussat: "Delayed. Late notification of delay. No text notification of delay."
Plussat: "Service is up to par. Seat is good. Enough legroom. Smooth flight"
Miinukset: "The meal is awful. Not enough meal options. No menu handed out to the passengers. There are only two meals for 11 hours flight."
Miinukset: "Hi. I want you to pay me back half of my air tickets that I paid+ my expenses that I spent. I bought from you air tickets with Scoot airlines from H.K to Singapore on 30 December and back to H.K on the 3 January. when I came to the H.K airport to check in with scoot airlines they said to me that I can't go to Singapore because my passport expired on 2 of June and it's less than 6 months if I want to go to Singapore I need to have in my passport more than 6months. sow in the end I lost the ticket to Singapore and not only this I went back to H.K I toke a room in the hotel 150$ and the day after I went to the embassy of Israel to extend my passport and I bought a new air tickets with Cathay Pacific 350$ to go to Singapore. its mean that I lost my ticket +500$ .and all this because you never informed me that my passport needs to be valid more than 6 months . you can see also in your letter its written there that my passport need to be valid there is not any thing about 6 months. if you was telling me that before I could change my passport. sow pleas I insist that you will pay me back half on my ticket that I lost + my expenses 500$. if I will not get it back my story will be all over in the internet about you I suffered a lot"
Plussat: "Reasonable leg room in the economy"
Miinukset: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Plussat: "Arrival in time"
Miinukset: "Everything was good"
Miinukset: "Too cramped not enough space staff are not friendly will not fly Cathay again"
Plussat: "Great food, service, and timeliness."
Miinukset: "I wish the seats were more comfortable for such a long flight."
Plussat: "Friendly staff"
Miinukset: "The wheel chair assistance came very late. This aspect can be improved further. It can be more efficient. Although wheel chair assistance is asked, the electric car to move people can also help to compensate for the wait times."
Miinukset: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Plussat: "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
Plussat: "Schedule of the flight"
Miinukset: "The food can definitely improve a little more."
Plussat: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Miinukset: "My only complaint, if I have to make any suggestions would be more leg room."
Plussat: "Overall is ok"
Miinukset: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Miinukset: "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
Miinukset: "We opted for wheel chair but in Hong Kong we were nor given wheelchair and not informed about it to the passengers. They were not guided to the required flight destination in Hong Kong. When requested for some fruits during their flight they were not given any fruits or juice also."
Plussat: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
Miinukset: "It was pretty good for the price"
Plussat: "Cathay Pacific offers terrific service and decent food. The entertainment selection was good. Sitting in economy is tough for 14.5 hours unless you’re in a pod."
Miinukset: "Seats were a bit cramped, not a lot of legroom. The overhead bin for the middle row in aisle 64 is smaller than other bins."
Plussat: "First time ever taking a roundtrip across the country with this airline and I am ~TO THE MOON~ excited over my experience. Comfortable seats, excellent food, excellent service, excellent movie choices on board. I can't wait to continually book with this airline on every flight I take across the country!"
Plussat: "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
Miinukset: "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."
Plussat: "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
Miinukset: "The lack of content on the entertainment system, quickly ran out of movies to watch"
Plussat: "Crew was good"
Miinukset: "Waiting time , as the flight was not scheduled on time. Also there was no vegeterian food from Honk Kong to SFO."
Miinukset: "No audio/video entertainment."
Miinukset: "Food was awful flight and cr"
Miinukset: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."
Plussat: "Ice cream on the plane"
Miinukset: "my main course was not that tasty.."
Miinukset: "The headphones did not work."
Miinukset: "Process needs inprovement. Had to wait 1 hour for my bag at SFO. 2/3 of bags showed up within 15 min. Nobody seemed to know what's going on. Business class was relatively empty, yet the airline did not make any offer for upgrade to business, at flight time. So many other airlines do it the days. Food average at best. Prefer more quality food, even if i have to pay extra"
Plussat: "Clean and comfortable plane."
Miinukset: "The crew seems rushed and was not able to serve drinks when requested."
Plussat: "It was good"
Miinukset: "I didn't got my Indian vegetarian food"
Miinukset: "The blankets and pillows were dirty and worn out. The plane was the same."
Plussat: "We liked the cabin crew services, which were great and attentive. The food and beverage services were also excellent, with the food tasting delicious and visually appetizing. Entertainment system and movie choices were updated and varied."
Miinukset: "The baggage allowance was atrocious at just 20kg, when all other airlines already have much greater baggage allowance. Even though the baggage allowance has been updated to a higher amount as of September, their system still tagged on the 20kg amount to the date of ticket purchase."
Plussat: "The crews on Cathay Pacific set the standard by which all airlines could learn. Experienced, professional, helpful and courteous. Gentle with the elderly, going the extra mile to make them comfortable. No bickering between flight attendants, they work as a team and made my first time experience flying into another country enjoyable."
Miinukset: "Most airline food is awful. It is what it is. The fruit appears to be frozen and just thawing making it a bit tasteless. However, it is better than most while traveling within the USA."
Plussat: "The crew did fine and the food was OK."
Miinukset: "There was almost no information about what was happening with the delays. You need to do a better job of disseminating information. The food voucher was nice but it was all word of mouth among the passengers. To have a 5 hour delay is tough. You should have better charging facilities at your gates. You could only stand and charge and the plugs were all Hong Kong/English specific. Nothing universal about those plugs. I had to borrow an adapter to charge my laptop during the delay. The spicy fish dish tasted like it had been fouled during the delay. I like spicy fish generally but this tasted tainted."
Looking forward to fly out with you more!
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Long drawn out boarding process with multiple delays and unnecessary security checks. No priority for business class passengers. Poor food for business class my remote stopped working mid flight and the attendant suggested I deal with it for the remainder of the flight even though they’re were multiple empty seats in the cabin. Flight crew barely spoke English which shouldn’t happen on a international flight. Overall mediocre for the money I spent. I will stick to Qatar Airways from now on for my travel needs.
Plussat: "Crew was excellent, and the distance between rows are enough so seats are very nice."
Miinukset: "Food stuff was not good & Turkish Airlines can not do anything to that due to Covid 19 Issue and they are following the rules."
Plussat: "Very comfortable overall"
Miinukset: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Plussat: "Everything was awesome!"
Miinukset: "Nothing really."
Plussat: "Great service! Food was very good."
Miinukset: "That boarding. People who were not in line rushed to the front when boarding started."
Miinukset: "The crew isn’t very friendly, they do not know English very much."
Plussat: "Onboard service was good - two meals and in between. Some good movies and TV plus internet service you have to pay for."
Miinukset: "The seats are uncomfortable for 13 hours of intense use."
Miinukset: "Seats are uncomfortable, not enough leg room."
Plussat: "Food and service in business class were splendid."
Miinukset: "Absolutely nothing"
Plussat: "I liked there constant passing of water, food ."
Plussat: "Istanbul Airport has good facilities and F&B options"
Miinukset: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Plussat: "Variety of entertainment available"
Plussat: "didn’t like anything"
Miinukset: "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
Plussat: "Same as before"
Miinukset: "Same as before"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Food was great."
Miinukset: "Long waits, poor communication, either too warm or too cold"
Plussat: "Airplane crew was amazingly friendly and helpful"
Plussat: "The Lounge at Istanbul airport is fantastic"
Miinukset: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Miinukset: "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."
Miinukset: "We r a family of 5 and we did not seat together this Waht bothers the most of the trip that they couldn't put us together"
Plussat: "The food was great and the service was very good."
Plussat: "Great food! Loved that you get a menu to choose from"
Miinukset: "We were not asked or given the option to choose our seats on the plane."
Plussat: "Flight attendants need to be friendly."
Miinukset: "I will never use Turkish airlines again."
Miinukset: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Plussat: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Miinukset: "It was all good(which I rarely get to say these days on any carrier)"
Plussat: "Service and people"
Miinukset: "Long lines and security pat downs...."
Miinukset: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Plussat: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Plussat: "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
Miinukset: "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."
Plussat: "food is always good..crew too"
Miinukset: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Plussat: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Plussat: "The flight attendents were very nice & service was good."
Miinukset: "The seats are cramped in economy, so if you are tall it's uncomfortable flight."
Plussat: "The service was good, inflight amenities were nice."
Miinukset: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Plussat: "My husband and I had a very average experience overall. From boarding to inflight customer service."
Miinukset: "We did not plan to check in any luggage since we had few connections, so we decide to take our rimowa luggage with us. So we were forced to check them in because it was only 8kg allow per passenger on carry on. So our luggage end up full of big dents, and scratches. We reported to the airlines and it was hard to justify what we were complaining about it. As a consumer were are very unsatisfied and unhappy. One of the worst experience in hospitality I have ever experience."
Plussat: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Miinukset: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Plussat: "The crew is excellent"
Miinukset: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Plussat: "Checking online and reserving seating arrangement."
Miinukset: "The desk did not open earlier than the other airlines."
Plussat: "fOOD WAS GOOD"
Miinukset: "didn't LIKE THAT I DIDN'T GET AN AISLE SEAT AS I WAS ASSIGNED."
Plussat: "Courteous staff, good food, good entertainment options for the kids, clean bathrooms."
Miinukset: "Headphones are horrible (bring your own noise cancelling ones). There was a large family of over 30 people who made the flight into a circus. They were loud, rowdy, sick (everyone - from infants to the elderly in the group were hacking and coughing), spilled their drinks, were rude to the staff and kept congregating in the middle of the aisles. There has to be a law against such behavior."
~30 infants and small children crying and screaming for the entire duration of a 10 hour flight.
Flight left Berlin with ca. 20 min delay, but arrived to Vienna in time
Same problem with aeroplan
Plussat: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Miinukset: "Movies available weren't to my taste, which isn't important anyway."
Plussat: "uncomfortable seats"
Plussat: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Plussat: "Friendly crew"
Miinukset: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Miinukset: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Plussat: "They have Economy class seats on the business class. Uncomfortable."
Plussat: "Entertainment players"
Miinukset: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Miinukset: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."
Plussat: "Space, happy vibes, clean"
Miinukset: "Nothing it was super"
Plussat: "Crew was friendly and the flight was nice and smooth."
Miinukset: "No expectations as the flight was less than an hour."
Plussat: "Efficient timely."
Plussat: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Miinukset: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Miinukset: "I had a weelchair and nobody assist me in Viene in Austria"
Plussat: "Crew was very friendly, food was decent and the boarding was a breeze."
Miinukset: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Plussat: "Good attention and food"
Plussat: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Miinukset: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."
Plussat: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Miinukset: "The food was not edible"
Miinukset: "Flyght was terible"
Miinukset: "muffin for breakfast ?"
Miinukset: "I remember a time when these flights had entertainment on them..."
Miinukset: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Plussat: "On time departure, friendly staff"
Miinukset: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Plussat: "I had double seat all to myself so that was nice."
Miinukset: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Flight was good and everything worked out perfectly."
Miinukset: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Plussat: "Boarding process quick and on time."
Miinukset: "no entertainment to rate."
Miinukset: "I can not afford first class tickets..."
Plussat: "The crew were so kind!"
Plussat: "Good service on time arrival"
Plussat: "The crew was very very nice and flight was very quick."
Miinukset: "No entertainment at all, music nor tv :/"
Miinukset: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Plussat: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Plussat: "they asked me if I wanted an upgrade to business class - nice"
Miinukset: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Miinukset: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Plussat: "Short flight."
Miinukset: "Seat comfort was meh."
Miinukset: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Plussat: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Miinukset: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Plussat: "Good service"
Miinukset: "Instant coffee"
Miinukset: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Miinukset: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."