Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Flight was delayed 40 minutes and arrived 2 hours later."
Plussat: "The crew and comfort."
Miinukset: "The food does not taste good at all."
Plussat: "The crew was amazing"
Plussat: "The food was good"
Miinukset: "I paid for extra space and it looked like the seats I got were the same as all the others"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The crew was o.k."
Plussat: "Crew was friendly."
Miinukset: "Delayed flight caused me to miss connection."
Plussat: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Miinukset: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience."
Plussat: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Plussat: "Lufthansa is a good company overall. The entertainment system was very good."
Miinukset: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Plussat: "Excellent service, food and entertainment"
Plussat: "Love the entertainment and meals"
Plussat: "Comfort, flight on time."
Plussat: "Crew and food were fine and movie and tv options not bad"
Miinukset: "Music options were lacking"
Plussat: "Flying premier economy. Flight was on time...no crying babies. Very friendly crew"
Miinukset: "Long lines to get through boarding"
Plussat: "Great flight crew, inflight entertainment and food"
Miinukset: "Damaged bag...working with airline to get replacement"
Plussat: "Good Service , and overall friendly crew"
Miinukset: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"
Plussat: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Plussat: "Crew was great. The frequent offer of water on a long flight was appreciated. The flight was on one, smooth and pleasant."
Miinukset: "Meat in the casserole ( goulash?) was not chewable. Other meals were fine."
Plussat: "Comfortable seating, very good and pleasant crew."
Miinukset: "Online seat reservation didn't work. Limited food choices and no vegetarian/vegan options. Big selection of movies and music, but quality not so great."
Plussat: "Exceptionally clean gate area and aircraft. Professional and friendly gate crew as well as flight crew. Well treated as a passenger. Genuine."
Miinukset: "Nothing noted..."
Miinukset: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Miinukset: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Plussat: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
Plussat: "Very friendly and polite crew, pretty good meal in economy. I liked the entertainment selection"
Miinukset: "Bathrooms should have gotten a bit more attention in terms of cleanliness."
Plussat: "Same as above."
Miinukset: "Same as above."
Plussat: "The whole flight crew was so polite."
Miinukset: "Air didn't work, stewardess were rude"
Plussat: "The aircraft was clean. The service was great. Food was OK. I enjoyed the wine service. Lots of movie choices. HOW does one get "bumped up" to Premium Economy?"
Miinukset: "The seats in Economy were the most uncomfortable I have ever sat in for such a long time nine and a half hours. All six of us found them to be uncomfortable. No seat bottom cushioning. I had a back pain. Boarding started with the First Class and Business Class first. It took an additional 20 minutes for Economy class to start boarding. The line was very, very long and interfered with other travelers in the airport terminal. "boarding area to Frankfurt was cramped" When we arrived in Denver, only five Custom Agents were on duty to process our arrival passports, although there are 14 control stations at Denver. It appeared as though the Custom Agents were not aware of the arrival of the Lufthansa 747 nor the one that followed. All other Custom in Europe were much more efficient and move people through quickly. What a bad first impress made by the USA Customs people."
Miinukset: "The monitor at my seat wouldn't load and when rebooted displayed only 9 movie choices and very limited audio book selections."
Plussat: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Miinukset: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"
Plussat: "On time arrival and departure along with crew attitude and general high service level."
Plussat: "the woman who helped me at the boarding gate was great! Lounge was really nice!"
Miinukset: "Seated near and next to me were about 9 German men who had begun their vacation to Colorado in the airport bar prior to the flight. I was seated in a middle seat "J" (I believe) in row 37 or 39. The men were receiving from the stewardesses repeatedly two glasses at a time and kept going back to the galley and getting two glasses of wine at a time Although they were loud, congregating in the aisle around rows 37 and 39 they were not limited in what they could drink. The two on either side of me were disrespectful of my personal space and were very inappropriate. I got up and went to the galley behind my seat to ask the stewardesses to get me another seat. During this time the guys kept coming back to this galley for more wine still taking two at a time. The stewardesses explained that the plane was full. Others complained also. I then asked the stewardesses if since they were over serving these guys, would they trade one of their jump seats with me. At this point they cut the guys off and got the pursar. She talked to them and ignored my personal safety concerns and said no one gets on a plane drunk (yeah, right) and that they would now behave and were asleep. That's why they are still talking at the top of their lungs and standing in the aisle? I asked. I wish I had video recorded this, I did not as others with kids in the aisles across from me did. I hope their videos go viral Not impressed with Lufthansa"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Very comfortable"
Miinukset: "Baby crying for the entire flight from Munich to Denver."
Miinukset: "Reserved seats, and the switched them. Had horrible seats."
Plussat: "Almost nothing was enjoyable about the overseas Lufthansa flights I took. This particular flight, however, did not make me sick like the initial Lufthansa flight to Europe. I also appreciated that the crew asked the passengers in front of me to put their seats up during meals."
Miinukset: "The overseas Lufthansa flights have the least space of all the flights and trains I took throughout my trip, including other Lufthansa flights within Europe. The bathrooms were more cramped and fewer in number for an overbooked flight, boarding was disorganized and delayed, the passengers in front of me put their seats all the way back for most of the flight, and seriously, just a few more inches of space would make these long flights 104% better. I think everyone would be happier to fly on less awful planes, including the poor crew who has to deal with miserable passengers."
Plussat: "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
Miinukset: "Seats were quite uncomfortable due to inadequate leg room."
Plussat: "Best flying experience ever. Loved the new aircraft. Crew was exceptional. Service (food, drinks) was wonderful. Loved the continuous water offered. Very comfortable seats and great entertainment. Loved the 5 restrooms downstairs! Great design! Very impressed and I don't impress easily."
Miinukset: "I may have misunderstood but I thought I heard my Galaxy S7 had to be turned off (not able to use in airplane mode). Really just curious why (if I heard correctly)."
Plussat: "Was rebooked on Iceland Air. Enjoyed that flight very much"
Miinukset: "That I was bilked on bus, got stuck in traffic and missed flight to Denver"
Miinukset: "1 meal 10 hour flight 6 hr delay. - temp control"
The service, food, and comfort in the economy plus section was wonderful. Thanks for all of the extra details to ensure an enjoyable experience.
Purchasing add-one was complicated. Pre-paid for second checked bag the day before, was forced to pay again—a higher amount—because they “couldn’t find” record of my payment, despite me having received 2 confirmation emails (including a receipt) for the baggage. Showed them the emails and the recipes, and even the record of the transaction through the banking app on my phone, and was still forced to pay twice. Unacceptable.
NEVER book through Kayak. First they booked us on a flight that didn’t exist and after they fixed the problem, we had to leave a day later then expected. Then because we were booked under SAS, but outsourced to a United flight for our first connection (because SAS doesn’t fly to Cincinnati), we were told our bag couldn’t be routed to our final destination so when we arrived in Newark, we’d have to get our bag from baggage claim, re-check it, and get our new tickets for the rest of our flight. Of course this caused us to miss the connecting flight to Copenhagen, and once rebooked, we lost another 2 days of our trip and added an additional country/ stop to the journey. And finally on our flight from Belgium to Venice, my baggage was lost, causing us to cancel the remaining few days of our trip (we were supposed to be hiking and all of our gear was lost in that bag). Since we booked under Kayak, we were punted around from Kayak to SAS to United customer service reps, everyone passing the blame off on the next company. Kayak claims no responsibility and the airlines refer you back to Kayak. Probably would have had as much satisfaction by setting a pile of $5,000 on fire. What a honeymoon.
My flight was delayed. They rebooked my ticket by flying to Bergen to Oslo, Oslo to Copenhagen then Copenhagen to SFO. Once I got to Oslo, the flight was delayed again going to Copenhagen. By the time, I got to Copenhagen, my flight to SFO was already boarding. I had to run one mile from terminal A to terminal E and was stuck in customs because of the long line. The good thing is that half of the passenger for the SFO flight were also stuck in the custom line with me so the plane had to wait for all of us.
Food was terrible and you only eat because you are hungry. Only water given between meals. Should have used other airlines for this long haul flight. Will not repeat.
Cleaning and customer service was excellent. I will travel again
Check in at Stockholm airport was very slow, please make some improvement.
Plussat: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Miinukset: "It was just a relatively quick, unremarkable flight."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Miinukset: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"
Miinukset: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Great food and service as always"
Plussat: "Timing is good"
Miinukset: "To craody"
Plussat: "Great movies."
Miinukset: "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."
Miinukset: "We will never fly SAS again, it was a horrible experience"
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Miinukset: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."
Plussat: "2 meals included for a 7 hour flight!"
Miinukset: "Expensive rates on luggage"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Miinukset: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "Long connection"
Miinukset: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."
Miinukset: "No priority check boarding for business class in Compenhagen"
Plussat: "Nothing at all"
Miinukset: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Miinukset: "My daughter was feeling nauseous the whole time. She pressed the button to ask for a moist towel but was ignored after much waiting; she pressed again, and more waiting came with no response. She got yelled at when she went to ask politely. I understand the crew can get busy but where is compassion for a customer in need?"
Plussat: "People were nice"
Miinukset: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Plussat: "The crew were very friendly"
Miinukset: "The entertainment System could use an update - more recent movies and TV shows would help."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Short flight, friendly crew."
Plussat: "Flight itself was fine, crew was pleasant, landing in Copenhagen was pleasant"
Miinukset: "We arrived at Berlin-Tegel two hours before our flight, as is generally recommended for air travel... to find that there was no one working to check us in to our flight, and no option for automated boarding passes. We had to wait for a half an hour before a desk attendant for SAS showed up to begin checking people in specifically for our flight. We were told by floor staff that desk staff usually don't even arrive until two hours before the flight they are supposed to check in. Then when they arrived we were told we had been waiting in the wrong line (priority) and had to get at the back of the regular line. There were no signs, so we had no way of knowing this. Then someone else told us one line was for if you already had your boarding pass, the other was for if you didn't: luckily we had chosen the right one, but a bunch of other people had to move again. One passenger mentioned to staff that it would really help if there were signs (there were monitors, but they were blank) but she was ignored. The line was massive and there was only one desk agent, so it took a long time. Anyway by the time we finally got through security we only had 20 minutes before boarding. I don't even know how everyone else behind us made it onto the flight, or if they did. At our gate there were literally ten seats in the waiting area. So of course everyone waiting for our flight was clustered around, standing awkwardly, and couldn't help blocking all the walkways. Then when we thought we were finally boarding the plane we just got onto a shuttle bus to go all the way across the airport to where our plane was waiting. Overall, pretty ridiculous. I have not flown out of Tegel before so I'm not sure how much of this fiasco was the airline's fault and how much was due to the airport itself. But we were very frustrated by the time we finally took off, and will probably avoid both (Tegel and SAS) in the future if at all possible."
Plussat: "The automated kiosks made it ridiculously easy. Flying out of LAX can be a pain, but that went by so smoothly. I'm cheap and have become accustomed to Spirit airlines. So when I received free (decent) meals a complimentary bottle of water and a plethora of inflight entertainment."
Plussat: "Direct flight"
Miinukset: "Small seats"
Plussat: "Crew was super sweet!"
Miinukset: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"
Plussat: "Easy embarkation, helpful staff."
Miinukset: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Miinukset: "Bought tickets 8 months before flight. Was put on Standby status. Unable to get confirmed seat assignment until about 15 minutes before flight. Wasn't sure we would make flight until new boarding pass was issued by gate agent. And that boarding pass bounced when trying to board plane. New boarding pass had to be issued with another seat assignment. SAS is on my no fly list."
Plussat: "Food good, free drinks. Great entertainment system. Crew nice."
Miinukset: "Full flight."
Plussat: "All of it."
Miinukset: "None of it."
Miinukset: "The "business" class was closer to economy. Aside from being in the front rows and boarding earlier, the seats and legroom were the same. On top of that they lost my luggage"
Plussat: "Friendly staff"
Miinukset: "Thin narrow seats and I am small. Late arrival"
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "The plane was brand new with comfortable seats that had adjustable headrests. This made sleeping very easy. I was impressed with the food and the flight attendants were great."
Miinukset: "The seating area was cramped making it difficult to move around, do work or view the screen.I know this is typical of coach class but I still don't like it. The selection of movies was adequate but smaller than I'm used to. There wasn't much in the way of music to choose from. Only one choice for jazz and classical."
Plussat: "Everything went as planned, good terminal for connecting flights"
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
They just let people fly without properly using the required mask
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Plussat: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Plussat: "Very friendly crew"
Miinukset: "In-flight system had some errors"
Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Miinukset: "Delay in take off 45 min!!!!"
Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Plussat: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Plussat: "The crew was terrific."
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Plussat: "Crew was wonderful and welcoming!"
Plussat: "In flight entertainment was great"
Miinukset: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Plussat: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Miinukset: "Booked with my partner. Ended up sitting apart. Not good"
Plussat: "Air France personnel is always really helpful"
Miinukset: "Food and comfort in short haul are not the best - but the flight is short..."
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"
Miinukset: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Plussat: "Extremely hot the plane"
Miinukset: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Plussat: "Good selection of movies"
Plussat: "It was a nice plane and boarding was well organized."
Miinukset: "I was assigned a middle seat, if not for that I would have given a higher rating."
Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."
Plussat: "On time."
Miinukset: "Did not seat together passengers, although booked and checked in at the same time."
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Miinukset: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Plussat: "That flight have been short"
Miinukset: "Fly attendants have been in hurry when they served snack"
Miinukset: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Miinukset: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Plussat: "I would like to come on time each trip because I got two late time before with airfrance"
Miinukset: "no vegeterian sandwiches very disappointed"
Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Plussat: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Miinukset: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plussat: "The hostesses were very kind and nice"
Plussat: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Plussat: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Miinukset: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Plussat: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Miinukset: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Plussat: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Miinukset: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Plussat: "tool me safe from one airport to another"
Miinukset: "wait time, food"
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "Excellent choice of movies. Great service. Friendly crew."
Miinukset: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Miinukset: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Plussat: "Really enjoy flying first class."
Plussat: "Crew was nice"
Miinukset: "Could not connect to wifi."
Miinukset: "The plane we needed for our flight arrived really late so our flight was then of course delayed."
Plussat: "Everything was great"
Plussat: "Good entertainment choices."
Miinukset: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Plussat: "Crew was tight, friendly, flight comfortable & painless."
Miinukset: "Not allowed unleashed dogs to take my seat or be in my flight"
Miinukset: "Sat waiting for gate for 30 min"
Plussat: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Miinukset: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Plussat: "The flight itself was fine."
Miinukset: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Miinukset: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Plussat: "Crew was good, flight was on time"
Miinukset: "Old plane, no TVs"
Plussat: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Plussat: "Pretty standard flight"
Miinukset: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Miinukset: "Ran out of food that I like"
Plussat: "Love FLIGHT WITH AMERICAN AIRLINES."
Miinukset: "I hate Americans boarding process"
Plussat: "Friendly crew"
Miinukset: "Tight seating leg room non existent."
Plussat: "Landing and deplaning"
Miinukset: "Literally everything else"
Plussat: "Not using kayak."
Miinukset: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Miinukset: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
Plussat: "Great service in first class"
Plussat: "They got us there quickly."
Plussat: "Ahead of schedule"
Plussat: "Seats were too tight and too close together."
Plussat: "Nothing in particular"
Miinukset: "Outlet did not work"
Plussat: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Miinukset: "Nothing. Excellent travel experience."
Plussat: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Plussat: "Staff was great!"
Miinukset: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Plussat: "Flight crew had a great sense of humor - they were extra friendly while boarding as well, made traveling with AA the best! Boarding was delayed due to previous flight but our pilot even managed to get us to Denver early! Wish I could have this crew everywhere I go!"
Plussat: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Miinukset: "the new seats are awful"
Plussat: "Crew was really understanding of the frustration and were helpful. Plane was clean and newer."
Miinukset: "Delayed due to weather... it happens. Just frustrating being delayed on the last flight of the day."
Plussat: "Tv and power outlets"
Miinukset: "This one attendant didn't get her name but was very cold to me"
Plussat: "Missed the flight. Money was not refunded."
Plussat: "More improved than the last trip I took with AA to Denver. Efficient boarding."
Plussat: "Very quick connection"
Plussat: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Miinukset: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Plussat: "The plane was sleek and clean. I had a good amount of room even in coach!"
Plussat: "The crew were as nice and accommodating as they could be considering the situation."
Miinukset: "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
Miinukset: "Uncomfortable seats Crying child"
Miinukset: "The flight was 3 hrs late, of which 1.5 before boarding, and almost 1.5 stuck in the plane."
Miinukset: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Miinukset: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Plussat: "Very friendly staff"
Plussat: "The plane was new on the interior and comfortable."