Etsi halvat lennot välille Helsinki - Osaka Kansai Intl

Plussat: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Miinukset: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."

Miinukset: "Better food"

Plussat: "On time"

Miinukset: "JAL LAX Ground staff. Not helpful."

Miinukset: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."

Plussat: "Pretty much everything"
Miinukset: "Nothing"

Plussat: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Miinukset: "No vegetarian options on the main meal menu"

Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."

Plussat: "Very helpful staff. Easy check in. Comfortable seats."

Plussat: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Miinukset: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."

Plussat: "The service"
Miinukset: "Landing was horrible worse landing I have ever had"

Plussat: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Miinukset: "None"

Plussat: "Fast and eady"
Miinukset: "Couldn't pick seating or check in online so I was separated from my husband"

Plussat: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Miinukset: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"

Plussat: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
Miinukset: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."

Plussat: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."

Miinukset: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"

Miinukset: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."

Plussat: "The staff"

Plussat: "The courtesy and professionalism is a 10."
Miinukset: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."

Plussat: "Fast flight"
Miinukset: "No entertainment."

Plussat: "Comfortable and service was pleasant"
Miinukset: "Like all of it except lack of vegetarian option for food"

Plussat: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"

Plussat: "All were very polite and were very through when checking the cabin before departure and landing"

Plussat: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Miinukset: "only limited number of movie."

Plussat: "Excellent service. Flight attendants are consistantly helpful and friendly."

Plussat: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Miinukset: "I thought the food was just so so. However, that's always a matter of personal taste."

Plussat: "Superior service in a great and spacious plane."
Miinukset: "Seats are a bit flat and shallow, besides that it was awesome!"

Plussat: "Service"
Miinukset: "Food, especially before landing"

Plussat: "Good service."

Plussat: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Miinukset: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."

Plussat: "Airplane is well kept. Snacks are available near the beverage area."

Plussat: "Food & entertainment"

Plussat: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Miinukset: "None"

Plussat: "A meal on a two hour flight is an amazing perk!"

Plussat: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"

Plussat: "JAL has customer service that no other airline comes close to."
Miinukset: "Nothing, JAL is perfect. I mean it"

Plussat: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."

Miinukset: "Not much leg room"

Plussat: "Service was amazing and made me feel like I was in first class."
Miinukset: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."

Plussat: "Staffs areattentive"
Miinukset: "Chair space so limited"

Plussat: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Miinukset: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."

Plussat: "Comfortable and spacious for economy class. Very helpful staff."
Miinukset: "If I have to be picky the movie selection didn't seem great."

Miinukset: "Requested Vegetarian Meals. Didn't get them"

Plussat: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."

Plussat: "Short flight."

Plussat: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."

Plussat: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Miinukset: "I don't have anything to complain about."

Plussat: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Miinukset: "Everything was great !"

Plussat: "Crew service is excellent!"
Miinukset: "The seat is really cramp and tight!"

Plussat: "Amazing crew! Great food service!!"
Miinukset: "Cleanliness of tray table"

Plussat: "Yes"
Miinukset: "Nothing."

Plussat: "Some of your reservations staff in Los Angeles needs to be counseled"
Miinukset: "Been more polite especially mike in your mileage program."

Plussat: "Almost everything"
Miinukset: "Slightly delayed"

Plussat: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Miinukset: "The seats felt like there was no padding in the seat. The back was fine."

Plussat: "ANA is nothing but amazing. Great customer service and pleasant ambiance."

Plussat: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Miinukset: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."

Miinukset: "The way they board the passengers"

Miinukset: "Good"

Plussat: "Crews and services."
Miinukset: "My seat."

Plussat: "Service Quality"
Miinukset: "Seat does not recline"

Plussat: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Miinukset: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."

Plussat: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."

Plussat: "The flight attendants were so nice and the food was really good."

Plussat: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."

Plussat: "Everything was as I paid for. All the planes left on time. No issues."
Miinukset: "What can you expect in economy?"

Plussat: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."

Plussat: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Miinukset: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."

Miinukset: "Everything. The best I I"

Plussat: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Miinukset: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."

Plussat: "The quality of your aircraft. Clean, modern, plenty of leg room."
Miinukset: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."

Plussat: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Miinukset: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."

Plussat: "Nice smile and service. Food is good as well"
Miinukset: "Arrived later than schedule"

Plussat: "The attendants are all courteous and respectful."

Plussat: "Good service"

Plussat: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Miinukset: "wish they had more movies choices from the u.s."

Plussat: "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
Miinukset: "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"

Plussat: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."

Plussat: "Excellent, polite service, very comfortable seats."

Miinukset: "The VOML food"

Plussat: "Excellent food. Very nice service."

Plussat: "free movies"
Miinukset: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."

Plussat: "Very comfortable plane and excellent service."

Plussat: "Great airline!"
Miinukset: "some of the gates can be long walk"

Plussat: "Movies!"
Miinukset: "Vegetarian food options."

Plussat: "Incredible service"

Plussat: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Miinukset: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."

Plussat: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."

Miinukset: "Nothing"

Plussat: "Service was nice way more room than American Delta or United for economy"
Miinukset: "None"

Plussat: "Great service, excellent and curteous. Clean cabin"
Miinukset: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"

Plussat: "It was an awesome flight, very nice and great service,"

Plussat: "Service was amazing."
Miinukset: "Nothing."

Plussat: "I love ANA airlines ❤"

Plussat: "The food. the personable flight attendants. The whole experience is amazing."
Miinukset: "Lack of English movies on the ife. Mediocre headphones in business class."

Plussat: "the service is good"
Miinukset: "the seat is too small"

Plussat: "The ANA crew is always exceptional. Drinks and food are constantly being provided and the crew routinely walks about the cabin to ensure passenger needs are being met."
Miinukset: "For some reason, other countries do not use a number system when boarding. This often means if you're not paying attention, you could be the last to board the aircraft because a line will form almost out of thin air. Minor issue, but a systematic boarding procedure would be good."

Plussat: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."

Plussat: "Crew is always awesome on ANA flights"

Miinukset: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."

Plussat: "crew was great, food was delicious, seats were comfortable."
Miinukset: "updated movie library, better handling of boarding for priority customers."

Plussat: "Crew was perfect, seat was great"
Miinukset: "All is well."

Plussat: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Miinukset: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"

Plussat: "Horrible service, airline left passengers completely stranded after missing connection due to delay"
Miinukset: "Minimally caring about their customers doesn't seem too unreasonable an expectation, and yet no Turkish airline employee could be bothered to help."

Miinukset: "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"

Miinukset: "I am always having seating issues flaying on Turkush Air . MOs of my flight my seats are next to bathrooms. I asked to be moved. Luckily there was a seat available. This is just too many times. I wanted to get Turkish Air credit card. After my experience with last flight I am RE consider this. regards IHarel."

Plussat: "Nice plane , nice crew. Ok food , not as good as Sfo to Ist ."
Miinukset: "We left delayed as it seemed they were waiting for someone. Older 777 wich shows wear."

Plussat: "On time, friendly, good food"

Plussat: "Food, service OK"
Miinukset: "Old plane, no TV, seats not comfortable."

Plussat: "Flight attendants are super friendly and helpful. The food was excellent."

Miinukset: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."

Plussat: "Nothing"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "I was upgraded. Food was great"
Miinukset: "Flight was late"

Plussat: "This was my first time traveling with Turkish Airlines and the experience was awesome. The staff was very courteous from LAX till my final destination. The cabin crew was friendly and helpful, the flight entertainment system had new movies and television series. The best part of the journey for me was the chef greeting you when you board the plane. Overall a five-star experience."

Miinukset: "Not enough movie varities."

Plussat: "Care packages, the hot washcloth, the little details on the toilet and the choices"
Miinukset: "It seemed the flight attendants were annoyed by the passengers. Heard there was one food Cart missing so that may have caused the briskness in attitude. Seats weren't as comfortable as I was hoping"

Plussat: "I liked everything."

Plussat: "crew, fod, entertainment was great"
Miinukset: "seats"

Plussat: "All aspects of the flight were flawless. Lounge in IST is always a great addition."

Plussat: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Miinukset: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."

Plussat: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."

Plussat: "Service was exceelent and all crew staff were professional and friendly and courteous."

Plussat: "Boarding was orderly"
Miinukset: "No entertainment"

Plussat: "Entertainment made the long flight fly by"
Miinukset: "We are 6'+ and leg room was very limited"

Plussat: "The food was amazing."

Plussat: "Friendly service and plenty of food"
Miinukset: "They cancelled my flight but there are free tours or free hotel accommodations that are offered"

Miinukset: "I was in group a. I was in line with others when the staff suddenly closed off group a and starting boarding group b. She wouldn't answer why I couldn't board. After letting group c board she told those of us in group a still in line to love over to the line for group c. It's not a big deal when one boards but this was annoying and rude"

Plussat: "Crew did a great job. They gave us everything that we need to be comfortable on a 12 hr flight. Food was good and service was impeccable."
Miinukset: "The lady behind me! Not the airlines fault!"

Plussat: "A lot of food and drink, toothbrush, slippers, etc."
Miinukset: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."

Plussat: "Everything"

Miinukset: "the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame."

Plussat: "You can easily trust Turkish Air to get you there on time and in relevant comfort. The staff are very nice and accommodating."
Miinukset: "The plane was a bit more cramped than for example, Singapore air. I also thought the boarding could be improved significantly by calling groups. Even though it was a small flight, the boarding was a bit of mayhem due to the fact that we had to shuttle to the plane."

Plussat: "The same as above."

Plussat: "Waiting room is too small I guess til boarding. And need wifi."
Miinukset: "Nope"

Plussat: "Excellent service. Very good food. Amazing for a 2 hour flight. Full meal instead of brezels."

Miinukset: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."

Plussat: "Helpful cabin crews"
Miinukset: "Interval between servings of meal is too long"

Miinukset: "Crew was not specially caring or interested in me. Food was lousy for business class No in flight personal care "case" Business class check in was a nightmare. They could not issue my boarding pass and it took over half an hour waiting for a solution"

Plussat: "I booked a round trip flight from IAD to NUE with stay over in IST. Try to make change flight date IST to NUE. I was told by the Turkish air agent to buy a new on way ticket from IST to NUE and use the origenal ticket from NUE to IAD and I did. The the nightmare begun when I try to get back to back to iAD. I was told my ticket was cancelled and have to buy new ticket. After 7 hrs exosting fight and inconvenience when they found out that I was not easily going to be hustled out $1100+ they finally reissued my tickets. During this time I witnessed how 10-20 customers old and young were being hustled for more money and some crying out of frustration. It was one of the worst experience I've had in my 45+yrs traveling experience."
Miinukset: "Customer service training. Mgmt must be involved in problem solving rather than sending customers to a phone both some of it that doesn't work to talk to folks that don't know what they're doing nor have the authority to mak decision."

Plussat: "Great price, service, food"
Miinukset: "they just skipped me once to offer me a drink, but they were very nice when I requested it"

Plussat: "The price, wonderful service, plenty of good food. Great entertainment selection"
Miinukset: "I wish there was a little more leg room, specially for such a long flight."

Miinukset: "all the time same food and we believe the menu should change. the voice of the anounce and music is too much , it is bothering."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "The price of my ticket to Israel from San Francisco was a steal. The crew, the service, the cleanliness are beyond anything I could have wished for."
Miinukset: "The food was not good, which surprised me because on my last flight with T.A., the food was absolutely delicious, the best plane food I had ever had. The T.V. In two different seats were not working. But the crew obliged until I found one that worked."

Plussat: "Comfort economy is a great option if you're lucky to get. Service, food, drinks and attention by the crew was great. Lot's of entertainment options."
Miinukset: "For some reason in Istanbul they don't give a plane a bridged gate, but take people by buses a lot. Interior was a bit outdated, and the USB sockets broken. 2 Hour delay wasn't great..."

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "Entertainment channels were good. No leg room. Food was really bad. Okay 5.2"

Miinukset: "The crew was very rude and was not helpful at all."

Plussat: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "Very nice airline"
Miinukset: "Food was lacking"

Plussat: "Crew was wonderful. Food and drinks was good."
Miinukset: "More movies in Russian language, or with English subtitles"

Miinukset: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"

Plussat: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Miinukset: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times"
Miinukset: "a bit delayed,"

Miinukset: "Horrible"

Plussat: "The crew was amazing, we had blankets and pillows and that was super comfortable."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "The food on Lufthansa is terrible. Many crew members are rude and unaccomodating, even in business class. I will never pick Lufthansa if I have to fly business class again."

Miinukset: "Delay and food was bad"

Plussat: "Clean aircraft, quite and smooth flight, lots of entertainment options."
Miinukset: "I was never made aware of what food and drink options there were. I was asleep for the main meal and it would've been nice if they left a snack for me when I woke up."

Miinukset: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."

Plussat: "All around service"
Miinukset: "That I had to get off of the plane."

Plussat: "The crews are excellent"
Miinukset: "Nothing"

Plussat: "everything"

Plussat: "On time"

Plussat: "Where is my bag"
Miinukset: "Where is my bag"

Plussat: "Nothing!"

Miinukset: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Plussat: "Flight on time"

Plussat: "Seats on PE were comfortable, on time, clean flight."
Miinukset: "The worst crew possible, absolutely no concept of customer service, Last flight on lufthansa....so no more complaints Customers needs training on how to use the LOO."

Plussat: "The service couldn’t have been better! Constant supply of water, the food was good, and they have champagne in economy - always a win for me!"

Plussat: "Professional courteous staff, and comfortable experience (not easy for a 9-hour flight!). They do not try and "nickel and dime" your for moderate conveniences."
Miinukset: "Check in at the airport took 40 minutes, for a line that wasn't all that long, mainly due to not having all that many agents available."

Plussat: "Accurate. Friendly."
Miinukset: "My suitcase weal broke during the flight!!"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "bad service"
Miinukset: "everything"

Miinukset: "Food was awful. Looked like something you would find in prison. My second leg did not even have vegan options for me, as I ordered online weeks ago. I was so hungry after almost 14 hours of flying plus a 12-hour layover. I am not impressed with this airline."

Plussat: "It was a nice flight and the crew and the people were nice"
Miinukset: "It was nice I cannot complain"

Plussat: "The airplane did not crash"
Miinukset: "Eh, it was ok"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Standard short flight."
Miinukset: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "very good service overall Gothenburg airport is great"
Miinukset: "such early flight!"

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Everything."
Miinukset: "Nothing."

Plussat: "Food was surprisingly good! Pretty good selection of entertainment."
Miinukset: "Leg space was limited- even for a 5'4" person!"

Plussat: "Clean modern aircraft. Attentive and friendly service. Decent snack."
Miinukset: "I have no complaints."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "The seats were roomy, the flight staff was attentive and very efficient. The plane was clean and offered many different movies to watch. They even had new releases on those list along with games and music. I truly enjoyed my first experience with this airline!"
Miinukset: "They offered alternative media for people with dietary restrictions and I didn't know this when I booked. I'm gf and they could have accommodated, had I known."

Miinukset: "Impossible to select seats online because of technical issues thus our family got spread all over the plane in middle seat. Our next connecting flight got cancelled without notice so we got booked on the next flight 3 hours later. My complain on their web site after this poor trip has been acknowledged automatically but completely ignored by the customer service."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "Baby cry all the way."

Plussat: "The flight itself was great... A bit of turbulence, but otherwise quite comfortable. Crew and captain were excellent."
Miinukset: "The plane arrived 2 hours late, causing me to miss a train from Marseille to Nîmes, and costing me money for an extra night's hotel that I hadn't planned (Marseille), plus wasting money for the night at the hotel that I HAD planned (Nîmes), plus the cost of having to purchase an additional train ticket for the following morning. The $7 voucher at the airport was nice, but honestly doesn't come close to making up for the cost and inconvenience."

Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Plussat: "Excellent crew, good food & movie selection."

Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."

Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."

Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"

Miinukset: "Boarding was very slow."

Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Plussat: "Good for both."
Miinukset: "Bigger seats."

Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."

Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Quick flight"

Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"

Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Plussat: "Staff very pleasant"
Miinukset: "Evening snack was not the greatest breakfast was pretty food"

Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"

Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."

Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"

Plussat: "Left ontime and service was excellent."

Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."

Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Plussat: "Good Experience"
Miinukset: "Nothing much"

Plussat: "Friendly staff, good service and on time departure/arrival."

Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Miinukset: "Bit cramped for space"

Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Plussat: "Easy airport business"

Plussat: "Crew service"
Miinukset: "Flight delayed."

Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Plussat: "The staff and crew"
Miinukset: "Nothing"

Plussat: "Friendliest economy class service I've ever encountered."

Miinukset: "seats on Jet air flight are very uncomfortable"

Plussat: "Plane service"
Miinukset: "1h30min delay at airport"