Crew had been helpful all the time
They are all good,but can’t compare with Japanese airlines
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
Plussat: "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
Plussat: "33" seats"
Plussat: "The seat was very spacious"
Miinukset: "More space to put things"
Plussat: "Crew was attentive and informative of delays"
Miinukset: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Plussat: "Crew was courteous. Flight in general was uneventful which is a good thing."
Miinukset: "Nothing to criticize. Flight experience was good but not exordinary."
Plussat: "Felt welcomed"
Miinukset: "Just felt a little cramped but not to bad"
Miinukset: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."
Plussat: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Plussat: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
Miinukset: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Miinukset: "Cancelled flight"
Plussat: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
Plussat: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Plussat: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Plussat: "Space between the seats."
Miinukset: "Color of the seats."
Plussat: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Miinukset: "Economy meal is not that great. Boarding should be by zone or by seat number."
Plussat: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Miinukset: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
Plussat: "Very friendly and accommodating staff on JAL every trip"
Plussat: "Everything was great except for how warm it was. It may be seasonal?"
Miinukset: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Plussat: "customer service spoke English"
Miinukset: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"
Plussat: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Plussat: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Plussat: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Miinukset: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Plussat: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Miinukset: "The flights were everything I expected and more."
Plussat: "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
Plussat: "Simply excellent !!!"
Plussat: "I didn't expect neck pillow on board"
Miinukset: "Seat wilder would be great"
Plussat: "Once again the service from the flight attendants was perfect."
Plussat: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
Plussat: "Food, lavatory experience"
Miinukset: "Small carry and carry on bag"
Plussat: "Always on time"
Miinukset: "No clue when it's boarding time and no announcement"
Plussat: "Food served was actually pretty good."
Miinukset: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Plussat: "Free WiFi in flight!"
Miinukset: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"
Plussat: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Miinukset: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Plussat: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Plussat: "This flight was just pretty routine."
Miinukset: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Plussat: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Miinukset: "The food is getting terrible. They had better food a year ago."
Plussat: "Flight attendants and ticket agents were very nice and helpful."
Plussat: "Love Jan service!!!"
Plussat: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Plussat: "staff was pleasant, friendly and helpful."
Miinukset: "turbulence was awful."
Plussat: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
Plussat: "Great 12hr flight"
Miinukset: "Loved everything!!"
Plussat: "The service"
Miinukset: "Leaving a comfortabke setting"
Plussat: "nothing at all...horrible aircraft, horrible flight"
Miinukset: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Miinukset: "Air temperature was super hot and uncomfortable."
Everything was so good service excellent
Turkish airline is the best
Plussat: "Seats were horrible and the crew was thr most unprofessional crew"
Plussat: "Both friendly and professional"
Miinukset: "All is perfect! They couldn’t be better"
Plussat: "As always, Turkish Airlines takes care of their customers with the best service."
Miinukset: "Seats could have been a little better."
Miinukset: "no red wine - what is written in the menu in business class was missing the main course meal"
Miinukset: "Row was very crowded. Seats much too close together."
Plussat: "The crew was professional and very engaging"
Miinukset: "The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but..."
Plussat: "Food was better"
Miinukset: "Seating was not tight"
Plussat: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Miinukset: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Plussat: "THE CREW WAS VERY EFFICIENT AND COURTEOUS, EXCELLENT ENTERTAINMENT."
Miinukset: "RAN OUT OF MAIN DISH (ATLEAST ONE)"
Plussat: "The food was nice, seat was comfortable"
Miinukset: "Flight attendants never come back on my query, even after asking to 2 crews"
Miinukset: "Same problem as the first segment (see above)"
Plussat: "Price of ticket Clean bathrooms"
Miinukset: "I was sitting next to toddlers, who were crying and hyper. I think they should assign special section for parents with kids under 5. Felt sick after dinner with aubergine rice and mince meat. Food was not optimum quality. Crew was good but some could smile some more! Seats were stained and old, but reasonably comfy."
Plussat: "food taste"
Miinukset: "boarding time staff friendlines and help security of passengers piloting errors"
Plussat: "Comfortable seats and friendly crew"
Miinukset: "Food could be better esp snacks"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "The food was great. The seats were soft and there was enough legroom."
Miinukset: "We were stuck on an aisle where the seats don't adjust on one of the flights, but it was a relatively short flight. The boarding process was a little disorganized, but we were able to get on the plane quickly. The worst part was the home airport. I don't know how much control Turkish airlines has over that airport, but the bathrooms we're absolutely disgusting."
Miinukset: "Staff was less than friendly and seats were not very comfortable in coach."
Plussat: "The food, cabin crew behavior, entertainment systems were decent."
Miinukset: "1. Aweful legspace and overall space: I am 5'11'' and an average guy. It was like fitting myself into a cage. 2. Ground management is very bad. I felt that in both Boston and in Istanbul. They make people wait and the queue becomes long to adjust their delays. My flight from Istanbul to Dhaka was scheduled at 3:40 am. They started boarding passagers at around 3:10 am. Before that, they even bothered to show up at the boarding bridge, let alone informing people about their delay. The behavior of the groud crew was an embarrassment."
Plussat: "Great service!"
Plussat: "The seats have ex space"
Miinukset: "Counter check in had me take some close off my bags for over weight even I’m allowed to carry two Luggage and. I had one only"
Plussat: "Service and team"
Plussat: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Miinukset: "Not enough movie varieties"
Miinukset: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Miinukset: "Inability to get a full can of soda and beverages with ice, Wild kids who ran amuck in the cabins, insonsistent ventilation it was hot one minte freezing the next."
Plussat: "Very uncomfortable seat. Very narrow walk way to lavatory."
Plussat: "A much nicer 777 on this leg."
Miinukset: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Plussat: "I truly enjoy my first experience flying on Turkish Airlines! Service was great, flight was smooth, food was great! I liked The whole experience! I'll definitely recommend Turkish Airlines To my friends!"
Plussat: "Great experience for my first international flight."
Miinukset: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
Plussat: "The seats were comfortable and the first meal was great! Staff was friendly and the bathroom was VERY clean and nice."
Miinukset: "I didn't like the multiple, repetitive announcements. I would suggest that once the guest has picked their language preference on the screen, they then only hear announcements once in their preferred language. Also, our first transfer flight with Turkish allowed for us to carry our personal camera, but then on our main connecting flight we were told that we couldn't have it as a carry on. We would have stowed it in checked baggage had we been previously told. This was incredibly frustrating."
Plussat: "There is nothing bad that I can say about the trip. From the hot towels to refresh yourself to the friendly crew to the food. The entertainment choices were good and easy to use. I would defiantly fly with them again."
Miinukset: "We were flown by AnadoluJet which is a fully owned subsidiary of Turkish Airlines. We were notified of that change until checking in time. The seats weren't comfortable and leg space was too small. The food was poor. A chess sandwich and nothing else."
Plussat: "Airplane and entertainment were nice."
Miinukset: "Flight left an hour late so we missed our connection."
Plussat: "I eventually arrived at the destination."
Miinukset: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Plussat: "Was very good everything"
Plussat: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Plussat: "short, so the missing entertainment system id forgivable. The crew is super,"
Miinukset: "legs space, legs space and legs space. I will hesitate to pick up turkish only because of tha"
Plussat: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Miinukset: "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
Plussat: "THE CREW"
Miinukset: "TIME FROM ONE TERINAL TO OTHER TERMINAL TOO SHORT"
Plussat: "Excellent service and food."
Plussat: "Nice onboard entertainment system"
Miinukset: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Plussat: "It was punctual, comfortable, entertaining food and environment, and informative. I am an old civil aviation manager and I used many airlines. This trip is distinguished."
Plussat: "Large set of movie choices to pick from."
Miinukset: "Disappointed that I couldn't choose my meal options - was given a menu that said you could pick between more than one meal. But every single time the food cart arrived (6 total among 4 flights), was told there was no options."
Miinukset: "I did online check in the day before, but the planes switched. wouldn't you just try to keep people in the same relative spot rather than having everyone repick the seats?"
After boarding waited at gate for 2 hours to repair maintenance issue.
Plussat: "Crew was great"
Miinukset: "We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved"
Miinukset: "More comfortable seats"
Miinukset: "Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding."
Plussat: "Pretty standard seats and leg room. Courteous and friendly crew."
Miinukset: "Air Canada Rouge is pretty much the same as Air Canada except for entertainment service and I would say meal service. The entertainment service means you have to download their app, but unfortunately the streaming service wasn't always working. In terms of meal service you have to pay for alcohol."
Plussat: "they gave me the special food"
Plussat: "Everything was great. From food to entertainment was great."
Plussat: "Crew is very friendly and helpful. Leg space is bigger than other flights."
Miinukset: "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
Miinukset: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Plussat: "Movie selection was good."
Miinukset: "I could not reserve seats via Kayak, through whom the flight was booked. The flight was a code shared flight with Austrian Airlines. I could not reserve seats via Austrian Airlines. Contacted Air Canada and they had a lot of trouble locating my booking/itinerary. When it was eventually found, I was able to reserve seats in advance through Air Canada. It cost a little extra."
Plussat: "The food"
Miinukset: "The leg room"
Miinukset: "It’s mainly all good but there are never really snacks on air canada other than pretzels (and today not even that). They are still my fave airline but they could step that up a bit!"
Miinukset: "Not enough room for everyone’s carry ons even though websites clearly state the allowances. very small plane. No snacka offered on almost 3.5 hour flight only drinks."
Plussat: "They did feed us and provided cover and small pillow"
Miinukset: "every thing including service is minimum."
Miinukset: "Steward. & meals"
Plussat: "the crew was extremely nice. i was mainly impressed by the many times they made the effort to serve water."
Plussat: "Seats were comfortable. Food was OK."
Miinukset: "Flight was delayed for 3 and half hours."
Miinukset: "Didn't board as I missed the connection."
Plussat: "on time"
Miinukset: "entertainment screen on the back of the seat infant of me could not be turned off. That's the way its made- so forced. to see ads and endless lit screen all night. Never again!!! Paid extra fora seat with more room- I don't think I had more room- very small space- Never again- I'd rather walk."
Miinukset: "No vegetarian options"
Plussat: "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
Plussat: "Food, service, seat (Business class), aircraft"
Miinukset: "No internet connection"
Plussat: "Flight crew was vey nice and flight was on time."
Plussat: "It flew from point a to b safely"
Miinukset: "Last time I saw a similar cabin was when I was 10! I'm 37 now. The overhead baggage bins were made for small bags from a different century. seats were grey....grey. In flight entertainment was by app...that you have to download first, I should have known beforehand. Food was little munchies. Seemed like an old and tired airline"
Plussat: "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
Plussat: "Nice to see some older flight crew members."
Miinukset: "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
Plussat: "There was good food and entertainment"
Miinukset: "I'd like better vegetarian options for food though"
Miinukset: "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
Plussat: "Crew was friendly and tried to be helpful."
Miinukset: "We had booked 3 tickets on line, through Travelocity to, fly on June 2, from Nashville and Raleigh via Toronto to Berlin. We assumed our tickets were for Air Canada. It was never stated that we had booked tickets on ROUGE, their budget airline. We are avid and frequent travelers and after paying nearly $ 5.000.00 we feel ripped-off and deceived. It is particularly painful, since this trip was supposed to be special, for our 50th wedding anniversary. If Air Canada is represented by Travelocity it should at least insist that it is not misrepresented. Air Canada's reputation is worth the effort. A more appropriate name might be Air Canada Rogue. Helga Maneschi"
Plussat: "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
Plussat: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Plussat: "The staff were very friendly."
Miinukset: "Some of the equipment on the airplane didn't work. TV monitors."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "It was a mostly empty flight, so there was plenty of space."
Miinukset: "The only bathroom was locked for landing, which I understand is a policy, however a woman sitting next to me REALLY had to go, and being at the back of the plane while everyone was leaving, could not go ask for it to be unlocked. I felt bad for her... Also, it was not clearly written or easy to understand where our gate was at Cleveland Hopkins. It was a small flight, but it could have been clearer."
Plussat: "The flight was not cancelled and we got home"
Miinukset: "Flight was very delayed"
Plussat: "Crew were champs, plane was old but clean and comfortable enough, entertainment was fine. Missed my connection due to delays but was rebooked on a later flight before we landed."
Miinukset: "After zone 1/2 + priority had boarded, it was determined the aircraft's tires needed changing. Including the tire change and de-icing, we took off nearly an hour behind, and many people missed their connections. Feel like on a 6am first flight that fix could have happened the night before avoiding all the delays that ensued."
Miinukset: "Disappointed in the lack of room for one small carry-on. By the time I boarded following the proper protocol, all overhead space was taken. I hate that Air Canada charges extra for emergency exit, as I am tall so I do not fit in normal economy seats if the person in front of me reclines. Overall, would NOT recommend Air Canada because of all of my leg room issues."
Plussat: "The crew was friendly"
Miinukset: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Plussat: "Movies were nice. The flight was comfortable and on time."
Miinukset: "The flight attendants can be nicer. It seems they were bothered when we ask sth. And it took me half an hour to get the entertainment system to work on my computer ( the plug in wouldn't work) but the crew was nice and let me use an iPad for free. But I think people shouldn't have to pay for entertainment on such a long flight when you can fly other planes that don't make you pay."
Plussat: "I liked the newer plane as the head rests were more comfortable with the movable sides."
Miinukset: "Flight was delayed forced us to stay in Ottawa an extra night. Only compensation we received was a $10 meal voucher!!"
Miinukset: "There was cold air blowing on our feet the entire flight."
Plussat: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Miinukset: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Plussat: "Good seats"
Miinukset: "Luggage was lost from Vancouver to Seattle with absolutely no communications and I had to chase it's whereabouts the next day"
Plussat: "Plane was on time and flight was comfortable."
Miinukset: "There was no free food - that would be impossible in Europe."
Plussat: "At least we had movies and a book."
Miinukset: "The checkin staff were not at there designated area on time and the flight was delayed for over an hour causing us to not be able to board our connecting flight from Toronto to Milan."