For the economy class, this is the best legs room I ever have compare to other airlines.
Service was excellent. Flight attendants were continuously in the aisle offering service.
Inside the airplane is hot.
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Most of my selected seats were changed to seats I did not want.
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
Plussat: "Typical flight and all went well."
Plussat: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
Miinukset: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
Plussat: "The crews were very kind and helpful."
Plussat: "Lots of Leg room"
Plussat: "No... no... no...."
Plussat: "Spacious leg room."
Miinukset: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Plussat: "Everything ! Makes me what to travel to Japan more."
Miinukset: "I loved it"
Plussat: "Easily upgrade to premium economy class"
Miinukset: "Some staff lack of basic english"
Plussat: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Miinukset: "in-flight Wifi is not working"
Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."
Plussat: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Miinukset: "very poor communication of information"
Plussat: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Plussat: "Flight time was not bad, not too long"
Miinukset: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Plussat: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Plussat: "The crew was friendly, and the view from the window was stunning."
Miinukset: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Plussat: "Great crew, good food selection."
Miinukset: "Everything was good"
Plussat: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Miinukset: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Plussat: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Miinukset: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Plussat: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Miinukset: "The movies were not the first run ones."
Plussat: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Plussat: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Plussat: "Sakura lounge was excellent."
Miinukset: "The entertainment system was bit unsteady."
Plussat: "Superior service in a great and spacious plane."
Miinukset: "Seats are a bit flat and shallow, besides that it was awesome!"
Plussat: "All was efficient but no standout"
Miinukset: "Nothing was bad enough to mention this column"
Plussat: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Plussat: "service is great!"
Plussat: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Miinukset: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Miinukset: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Plussat: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Miinukset: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Plussat: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Miinukset: "Can't think of anything, really."
Plussat: "Enjoyed the greeting, politeness and food"
Miinukset: "More English speaking would be preferred"
Miinukset: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Plussat: "food was great flight attendants are courteous and reliable"
Plussat: "The service was excellent and the food was awesome as always!"
Plussat: "Attendants were very supportive. Food was very good."
Miinukset: "Restroom smelled bad"
Plussat: "The service was excellent and the seats were really comfortable"
Miinukset: "The food choice was a bit poor"
Plussat: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Plussat: "Very spacious and comfortable, modern plane"
Miinukset: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Plussat: "Excellent service--excellent food (ice cream included in coach)."
Miinukset: "Loved everything."
Plussat: "Laboratory was very clean and spacious. The entertainment on the back of every head rest was the best I've seen. Big screen, with lots of movie/show options, music, and games. Chairs were very spacious and comfortable."
Miinukset: "The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram."
Plussat: "Very good entertainment system."
Miinukset: "Food was horrible. No drink service. Old seat."
Miinukset: "Delayed too much except that, everything was good"
Plussat: "The crew were busy but very attentive"
Miinukset: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
Miinukset: "Food and more profesional crew"
Miinukset: "flight always late as usual"
Plussat: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Miinukset: "My earphones was broken, a little bed for me. Entertainment without sport news."
Plussat: "My cabin bag got lost and theres no way to track it. Complete outrageous."
Miinukset: "Everything. Worst experience of my life"
Plussat: "Nothing I like"
Miinukset: "The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad"
Plussat: "Familarity with airline"
Miinukset: "Limited food options. No drinks service."
Plussat: "All the flights had bad Kosher food"
Plussat: "The overall service is great for the airfare price I paid. Can’t complaint! The new plane with central air control was a great idea; it was comfortable for the duration of the ride. That being said, I would definitely use Cathay Pacific again in the future for this price range."
Miinukset: "The wait time to take off was WAY too long. Luckily the entertainment was available right away on the screen."
Plussat: "This flight is very comfortable and on time."
Miinukset: "Nothing I didn't like"
Plussat: "Overal, very pleasant flight."
Miinukset: "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
Plussat: "Upgraded seats"
Miinukset: "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
Miinukset: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Miinukset: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
Plussat: "Seats had good headrests with adjustable "wings" to cradle head while sleeping. USB plug below entertainment screen."
Miinukset: "A good half the plane was first class and business class. (This was a 15 hour Hong King to Boston flight.) They handed out a fancy menu with 4 entrees but by the time they got to economy only pasta was left. We did at least get a small bottle of water; on our outgoing flight they doled it out in meager glasses. When boarding in Hong Kong we had to go through an additional security check between the gate and the plane (that was a first...) and had our water bottles confiscated. So we were reliant on what they would give us on the plane. Seats were tight, unlike some airlines that give you a little extra room. Wouldn't fly again unless their price was a real bargain."
Plussat: "The Stewardesses were polite"
Plussat: "- Great entertainment lineup -Attentive staff -Delicious meals"
Miinukset: "-Lack of aisle space in economy; hard to walk up and down -Seats reclined a bit too far back for the comfort of the person sitting behind..."
Plussat: "Superb crew and excellent service."
Plussat: "Service is good."
Miinukset: "Wash rooms are limited"
Plussat: "Chicken rice"
Miinukset: "Mess in TPE"
Plussat: "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
Miinukset: "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
Plussat: "No issues."
Miinukset: "No complaints."
Plussat: "CREW AND PLANE"
Plussat: "Great crew. Super friendly."
Miinukset: "6 and a half hours delayed. Poor communications from the airline about the delay and when the flight would leave. Some of the times given were clearly unrealistic as equipment was still in-route to DFW at departure time"
Miinukset: "1-hour delay due to inclement weather"
Miinukset: "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
Plussat: "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
Miinukset: "A glass of wine or beer would have been lovely."
Plussat: "Like a little private apartment, glorious."
Miinukset: "No wifi, limited mivies"
Miinukset: "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
Plussat: "Nice flight great service"
Miinukset: "I like everything"
Plussat: "We enjoyed the flight, the food, the entertainment system. Everything was good including the cleanliness of toilet facilities on this 16 hour flight. Very happy with Cathay Pacific."
Plussat: "service was good, on time , food good, alll in all will fly u again !!"
Miinukset: "didn't get seat asked for, but ended up ok cause other passenger moved, so haad more leg room"
Plussat: "Service is good."
Miinukset: "Food is too simple."
Miinukset: "Flight was delayed."
Miinukset: "bring back Me Before You!"
Miinukset: "We traveled the entire Hong Kong airport until they settled on a departure gate. Needless to say our flight was 2 hours delayed."
Plussat: "Extra leg room upgrade, was well worth the cost. Bathrooms were kept clean by the staff on a 15 hour flight."
Miinukset: "Could not get bottled water between meals and ,apparently an USA regulation, could not bring bottled water on the plane for an international flight into the u.s."
Miinukset: "Impossible to contact by chat or phone.... prefer Singapore airlines..."
Miinukset: "Flight in hongkong had a 10 hour layover and I was not helped with the hotel fees. Landing in JFK my flight was delayed 3 times then finally cancelled. I was asked to go to LGA for an 830 flight to PIT. The airline did not help cover any transport fees (IT WAS $14 USD!) Seriously?! And the bags did not get changed to the other terminal. Once I got to LGA my flight was cancelled and I was rebooked for the next morning. The airline did nothing to help me with a hotel or transport, absolutely nothing. I arrived at the airport for the 12:30 flight but that was delayed until 2:30 then 3:30 then 4:30 and eventually took off at 5:30. I was given no sympathy from any of the staff I interacted with. Everyone was rude to me, I did my best to remain civil and did not at anytime raise my voice. Although, looking at other customers it seems if I had made a fit or raised my voice I would have gotten better service. Absolutely ridiculous, I am never flying cathay again."
Plussat: "Everything! Even coach was a great experience"
Plussat: "The crew seemed genuinely nice and helpful"
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Plane left late missed connection had to stay at a hotel . Scheduled for wheelchair assist at purchase of ticket and did not Have available between flights had towalk to find help
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Rude staff, cabin temperature extremely warm.
Plane was dirty, seats covered in food crumbs. Wi-Fi was very slow.
I had the choice of selecting my own seat 💺, that was awesome 👏
Plussat: "Great service! Very safe flight!"
Miinukset: "Warmer food, maybe... but safety was great."
Miinukset: "no red wine - what is written in the menu in business class was missing the main course meal"
Plussat: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Miinukset: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
Plussat: "Food was better"
Miinukset: "Seating was not tight"
Plussat: "I lost my luggage when I landed Tirana. I was unhappy for the moment, but the next day they brought it home. Very very happy with Turkish Company, I would love to travel again in the future with them. Great job."
Plussat: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Miinukset: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Plussat: "The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate."
Miinukset: "Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information."
Plussat: "Probably best economy class service and amenities and timings."
Miinukset: "The only kosher foodi is no good must change"
Plussat: "The food was nice, seat was comfortable"
Miinukset: "Flight attendants never come back on my query, even after asking to 2 crews"
Miinukset: "Same problem as the first segment (see above)"
Plussat: "The food is ok as is the entertainment on board."
Miinukset: "The crew could be nicer and more responsive"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "Staff was less than friendly and seats were not very comfortable in coach."
Plussat: "The food, cabin crew behavior, entertainment systems were decent."
Miinukset: "1. Aweful legspace and overall space: I am 5'11'' and an average guy. It was like fitting myself into a cage. 2. Ground management is very bad. I felt that in both Boston and in Istanbul. They make people wait and the queue becomes long to adjust their delays. My flight from Istanbul to Dhaka was scheduled at 3:40 am. They started boarding passagers at around 3:10 am. Before that, they even bothered to show up at the boarding bridge, let alone informing people about their delay. The behavior of the groud crew was an embarrassment."
Plussat: "Great service!"
Plussat: "Service and team"
Plussat: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Plussat: "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Miinukset: "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."
Miinukset: "Not enough movie varieties"
Miinukset: "Horrible seats, earphones hit or miss, cabin littered throughout, staff didn’t clean up from time to time, nor check that seats were up/belts fastened."
Miinukset: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Plussat: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Miinukset: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Plussat: "Very uncomfortable seat. Very narrow walk way to lavatory."
Plussat: "A much nicer 777 on this leg."
Miinukset: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Plussat: "Good service, nice plane, comfortable"
Miinukset: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
Plussat: "The food and amenities were nice"
Miinukset: "Customer service was bad when checking in, the flight left late from LAX, almost made us miss our flight from IST, my friend's luggage was lost."
Plussat: "Great experience for my first international flight."
Plussat: "The courtesy to all the passengers was great"
Miinukset: "14 hours on the flight that's pretty much it you can't help that from the distance I had to go"
Miinukset: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
Plussat: "There is nothing bad that I can say about the trip. From the hot towels to refresh yourself to the friendly crew to the food. The entertainment choices were good and easy to use. I would defiantly fly with them again."
Plussat: "I like everything about my flight. The cabin crew are true professionals and were very helpful to me."
Miinukset: "I really cannot think of anything that I didn't like."
Plussat: "I eventually arrived at the destination."
Miinukset: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Plussat: "Over all the flight was okay, the food good, boarding was nice, and entertainment was good as well."
Miinukset: "This flight was for my mother, who is an old woman. On her way back from Belgium to Chicago, she has a layout more than 14 hrs. In this case the Turkish airlines were responsible to offer her a stay in a hotel, however this time they did not offer her any."
Plussat: "Was very good everything"
Miinukset: "Flight was in time, comfortable, fantastic service"
Plussat: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Miinukset: "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
Plussat: "I liked that it wasn't so crowded on the plane and that I had a window seat. I appreciated the meal and beverages offered."
Miinukset: "There wasn't an option to select what I wanted to watch or hear during my trip."
Plussat: "The steward was very nice. He let me store my special salad and pudding."
Plussat: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Miinukset: "Did not like boarding the plane on the Tarmac."