Plussat: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Miinukset: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Plussat: "Train the stuff Better food"
Plussat: "yes. great travel and crew"
Plussat: "Crew is good. Flight got delayed"
Miinukset: "Food is good."
Plussat: "The crew was amazing"
Miinukset: "it would be better if the flight departure on the scheduled time"
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "The crew was amazing and delightful."
Miinukset: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Plussat: "I got a very good seat."
Miinukset: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Plussat: "Crew was good! Food was good! Boarding was on time !"
Miinukset: "Economy comfort could be better."
Miinukset: "Refund my ticket"
Plussat: "Excellent food, service and comfortable seats."
Miinukset: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Plussat: "Food and entertainment was fine."
Miinukset: "Crew was not very organized or helpful. Need more training/experience."
Plussat: "Q-suites and business class flight crew."
Miinukset: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Plussat: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Miinukset: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Plussat: "The hospitality of this airliners is unprecedented"
Miinukset: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."
Plussat: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Miinukset: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Plussat: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Plussat: "Hosted services"
Plussat: "Good movies, comfortable seats"
Miinukset: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Plussat: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Miinukset: "My personal stuff been stolen in airports"
Plussat: "Leaving that god forsaken airport after hours of waiting in lines."
Miinukset: "Seats and legroom too small"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Miinukset: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Plussat: "Excellent Service"
Plussat: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Miinukset: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Plussat: "-Cleanliness -on time arrival"
Miinukset: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Plussat: "Their food and crew was good."
Miinukset: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Plussat: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Miinukset: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."
Plussat: "Flawless boarding, service, food and arrived 30 minutes early."
Plussat: "Very friendly online travel booking portal. I like it"
Plussat: "Nice people"
Miinukset: "6-hour delays coming and going. Sounds like a an issue."
Plussat: "Flight was not crowded, room to stretch out. Food and service was good."
Miinukset: "Difficult boarding procedure."
Plussat: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Miinukset: "Frankly nothing!"
Plussat: "Best thing is 2 free checked bags."
Miinukset: "Food and service in economy could be better. Nothing special about Qatar."
Plussat: "Cabin crew courtesy."
Plussat: "Crew was excellent. Good flight"
Plussat: "Very friendly crew and efficient check-in service. Food was lovely."
Miinukset: "Multiple problems with onboard entertainment re-setting itself."
Plussat: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Miinukset: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."
Plussat: "Seat leg room is very decent"
Miinukset: "very old planes with no wifi. Food overall was terrible. So called 5 star airline."
Plussat: "I like it."
Miinukset: "No problem"
Plussat: "Crew was phenomenal. Felt safe and cared fir on flight."
Miinukset: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"
The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
It was so smooth…it was so nice to hsve no issues flying. This was the first time in a while that everything was effortless Thank you
Good but delta needs to be more upbeat about the boarding process in Atlanta
There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
Plussat: "Quick boarding"
Miinukset: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Miinukset: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Plussat: "Competent crew"
Miinukset: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Miinukset: "A lot of turbulence"
Miinukset: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Plussat: "Very professional crew. Nice equipment. Very pleased."
Plussat: "Great crew great pilot great entertainment"
Miinukset: "The way we board feels very classist."
Miinukset: "The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room ."
Plussat: "Good movie selection"
Miinukset: "Always late to depart. Seating was cramped and uncomfortable"
Miinukset: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Plussat: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Miinukset: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Plussat: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Miinukset: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Miinukset: "The flight had over six hours in combined delays!!!"
Plussat: "New plane, video in every seat"
Miinukset: "Organizing boarding better. Confusion in rules."
Plussat: "Crew were very pleasant and seemed to enjoy working"
Plussat: "Overall good experience"
Miinukset: "Plane 1hr late taking off"
Plussat: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Miinukset: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Plussat: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Miinukset: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Plussat: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Plussat: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Miinukset: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Plussat: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Miinukset: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Plussat: "Everything was great."
Miinukset: "Seats are hard to get comfortable in. Headrests are awkward"
Plussat: "How they take off and land"
Miinukset: "The price versus other companies"
Plussat: "Nothing..there was literally nothing that I liked about this flight. The gate clerks were helpful."
Miinukset: "Sooooo many things......there was NO PILOT!!!! Delta knew this 30 minutes before my flight landed and yet Delta did not post or communicate that the flight was going to be delayed and then ultimately cancelled because there was NO PILOT. Of course when they scheduled the flight for the following day not only did they not have a full crew, they had NO PLANE. On the whole, it was pretty terrible."
Plussat: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Miinukset: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Miinukset: "Very uncomfortable flight. Seats are to close to each other"
Plussat: "Flight itself was smooth."
Miinukset: "Flight was delayed and the on time and then delayed. Gate changed 4 times which was frustrating. Especially when at Sea-Tac you have to take a train to get to some of the gates."
Plussat: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Plussat: "They did fly.... finally"
Miinukset: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."
Miinukset: "Takeoff was delayed approx 4 hours which made me miss my connection and prolonged the whole travel day."
Miinukset: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Plussat: "gate personnel delivered bad news routinely"
Miinukset: "contingency planning was zero to get flight crews to next flight..."
Miinukset: "No seat assignment prior to arriving at the gate"
Plussat: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Miinukset: "Breakfast was mediocre for First Class."
Plussat: "Great flight from tampa, everything was perfect"
Miinukset: "Flying from Sydney Australia and this being the final segment, Delta lost my luggage with no explanation as to why. It made it around the world only to get lost on the shortest segment. A real pain after 21 hours of flying to be delayed late at night by airline. No offer for compensation."
Plussat: "Flight was on time"
Miinukset: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Plussat: "Delta is focused on customer service, especially in the business class. Great airline. Love the crew attitude."
Plussat: "Rebooked to Atlanta because of a delay."
Miinukset: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Plussat: "When we were landing!!!!"
Miinukset: "To crowded, seats to to!!! close need personal space not everyone baths!!##!!"
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Way too small plane to handle hand luggage from full flight.
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Plussat: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Miinukset: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Miinukset: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Miinukset: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"
Plussat: "All good. Very hospitable cabin crew, great service."
Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."
Plussat: "Customer service and efficiency"
Miinukset: "The delay because of a software glitch"
Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."
Plussat: "The staff were exceptional , good food."
Miinukset: "Not really business class seats."
Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."
Miinukset: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."
Plussat: "Good flight, on time, nice crew"
Plussat: "Check in staff at counter in Chicago was very friendly and saved my trip by safely keeping a critical document that I accidentally left behind on the counter. Really friendly and attentive flight attendants on the flight."
Miinukset: "Aging seats and interior of plane were showing badly and it downgraded the ambience of the flight."
Plussat: "Decent flight from SFO to HEL, friendly staff ..."
Miinukset: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Plussat: "Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience"
Plussat: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"
Miinukset: "I could not be given the boarding pass fir the last leg of my trip"
Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Plussat: "The crew was astounding"
Plussat: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Miinukset: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Miinukset: "I not get to go my flight, I couldn't get reimbursement"
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Miinukset: "tout est à revoir !"
Plussat: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Miinukset: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Plussat: "Not much, seats are super uncomfortable"
Miinukset: "Better code sharing with KLM"
Miinukset: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Miinukset: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Plussat: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Miinukset: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Plussat: "Arrived on time."
Miinukset: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Plussat: "Crew was wonderful and welcoming!"
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Plussat: "Food and drinks very good"
Miinukset: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Plussat: "Tight seat, was moved out of exit row because of my age"
Miinukset: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "Crew was nice, too short of a flight to figure out more"
Miinukset: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Plussat: "Crew was nice movie selection was good."
Miinukset: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Miinukset: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Miinukset: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Plussat: "Just a routine flight but done with perfect execution."
Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Plussat: "That flight have been short"
Miinukset: "Fly attendants have been in hurry when they served snack"
Miinukset: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Miinukset: "Horrible Crew..."
Plussat: "The quality of service from the staff and their courtesy. A great asset of the airline."
Miinukset: "My luggage was left behind - this despite my being lifetme platinum."
Plussat: "Standard on most parts with pleasant staff"
Miinukset: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Plussat: "The food, entertainment, and service. Waited for me after almost missing my flight."
Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."
Plussat: "Punctual, not crowded."
Miinukset: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Plussat: "It es a good flight back"
Miinukset: "Items missing on duty free purchases"
Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Plussat: "Standard stuff"
Plussat: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Miinukset: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Plussat: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Plussat: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Plussat: "Friendly crew, clear information about the delay"
Miinukset: "Chaotic boarding process at CDG and my seat was broken"
Plussat: "The in-flight entertainment wad quite nice, even though the screens were old."
Miinukset: "The vegetarian meal was tasteless. I expected way more."
Plussat: "Crew were great"
Miinukset: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours.
Miinukset: "Delayed and missed my connecting flight. Total cluster."
Plussat: "Not a lot"
Miinukset: "Boarding was slow"
Plussat: "Great boarding"
Miinukset: "I expected more from business class. I wanted more comfortable seats and better food. The food was blah."
Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Miinukset: "Left Washington two hours late. Left London on return 45 minutes late."
Plussat: "Decent snaks. It gets you there."
Miinukset: "It’s your basic flight from A to B. Nothing fancy."
Miinukset: "Late takeoff"
Plussat: "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Miinukset: "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."
Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"
Plussat: "Timing of flight. Gate not too distant at Gatwick.."
Miinukset: "The check in and seat allocation process is awful. Boarding was chaotic with passengers still standing as we rolled back (quite sensibly the pilot did not want to miss the slot). Sitting around rows 19/20 means that even on an a two hour flight, you risk attendants never reaching you with the trolley."
Plussat: "Entertainment and amount of food and drinks served was adequate"
Miinukset: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"
Plussat: "Friendly staff"
Miinukset: "Smaller plane required seat belt extender for heavier person."
Plussat: "This flight is exactly what you’d expect it to be- no frills, just a cheap way to get around! Coffe is 30 pnc so come pr prepared!"
Miinukset: "We were late to our outbound flight due to our other flight being delayed from weather. We went to the ticket desk area, which was closed and were directed to another help desk. Once at the front the attendent refused to help us and sent us to another desk at the other end of the terminal. After waiting in another long line, the attendent told us we had missed all flights to Edinburgh. There lack of staff and customer service caused us to miss all flights and trains into Edinburgh. On top of that, we were notified our flight back to London would be cancelled because we missed our outbound flight and that she could not provide us with any credits or refunds that we would need to call customer service. We lost the money we spent on our Edinburgh hotel and had no way to get to our vacation."
Miinukset: "Waiting 6 hrs"
Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Plussat: "Both flights were on time. Funny comic relief safety film kept my attention. Friendly cabin crew member gave me a hot tea for free."
Miinukset: "No breakfast served in economy to my disappointment, there was no mention of that when I booked with Kayak. The seats are not too comfortable, with little legroom. The BA app did not show gate information when I needed it."
Plussat: "It was the typical cattle car flight. It was on time and crew were fine"
Plussat: "Most things"
Miinukset: "Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced."
Plussat: "The crew of British airlines were nice"
Miinukset: "Changed flight , couldn’t check in. I bought ticked on kayak but vayama was the actual ticket seller on behalf of Iberia which is a British airlines company. I couldn’t check and and customer service of vayama didn’t want to help and asked me to call Iberia. I called Iberia and after staying on hold for 40 min they told me to use the same confirmation number of Iberia flight on British airlines website. After a long day and a long and expensive uber ride I made it to sfo to see the flight has been delayed... never ever ever going to buy an international flight from Iberia, and very hesitant about kayak redirecting sales."
Plussat: "Quick easy flight"
Miinukset: "Was delayed and plane wasnt cleaned pre boarding"
Plussat: "It was all good."
Miinukset: "No complaints"
Plussat: "The crew were very friendly, and the flight was smooth and on time."
Miinukset: "Boarding was a nightmare. There was not enough room for people to wait, no queuing in place nor priority boarding. We were in row 19 (so mid way through the plane) and by the time the refreshment trolley got to us a large majority of the food AND drink was sold out - seemed very strange!"
Plussat: "I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own."
Plussat: "Great, very comfortable, easy transatlantic flight"
Miinukset: "The ground crew at check-in was not friendly nor helpful."
Miinukset: "Three hours late."
Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"
Miinukset: "Boarding was late no communication as to why Limited to no choice for entertainment"
Plussat: "On time"
Miinukset: "Check in counter make difficult: my cary on luggage is standard, they should know it."
Plussat: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Plussat: "Nothing was bad. Take off to landing was great. Red wine was"
Miinukset: "Customer service"
Miinukset: "Seating in Business Class is not satisfactory. Compared to Virgin, American and Delta, it is sadly lacking. No shelf to put water, book, etc. lighting not good and footrests aren't easily worked."
Plussat: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Miinukset: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Plussat: "Crew treated you well, boarding was organised and as a silver club card holder I was rewarded with priority boarding (less queues, less hassle)."
Miinukset: "Old style entertainment console, small screens, no usb or plug point for charging."
Plussat: "Was on time. Staff was nice and polite"
Miinukset: "International plane was old, seat material wasn't too nice. No wifi"
Plussat: "As ever, BA Flight attendants are courteous and approachable - consistently one of the best adverts fort the airline."
Miinukset: "Poor quality of service and courtesy provided by outsourced ground handling providers"
Plussat: "It was wery nice flight"
Plussat: "The entertainment and the service"
Miinukset: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Plussat: "No turbulence!!!"
Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Plussat: "Leg room was much better than in economy particularly for those of us over 6 feet tall. The food was quite good and better than what is normally served in Economy."
Miinukset: "Toilet facilities were in the economy cabin so there was no benefit to Premium Economy passengers - so much for a separate cabin as advertised. The seats weren't comfortable in fact normal economy seats are probably more comfortable. I was near one of the separating curtain as the cabin crew were often "bursting" through rather than pulling the curtain apart. Being on overnight flight it meant I got very little sleep let alone the children yelling and laughing loudly through the night - could the cabin crew say something! I had paid the extra for premium economy so I could do some work and get some sleep before I landed. I managed to do some work but got very little sleep."
Miinukset: "Poor queuing system Very poor food Four hour trip and they only served a pack of crisps and a juice glass No other choice, no option to purchase you stay hungry and thirsty till the end"
Miinukset: "I have to request several times for a glass of water. My seat was broken and didn't care about anyone extra needs."