Plussat: "Overall is perfect"
Plussat: "Seats were super comfortable!"
Plussat: "Service, food, comfort, entertainment."
Plussat: "The crew was attentive and friendly!"
Plussat: "crew was good enough... but seats was not comfortable, screen was broken and in general plane was a bit old for 2019 futures"
Miinukset: "more space for legs, modern screens"
Miinukset: "Change the mousse flavor, please. The hummus was terrible."
Miinukset: "The crew isn’t very friendly, they do not know English very much."
Miinukset: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."
Miinukset: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."
Plussat: "overall, service was great"
Miinukset: "seats are too narrow"
Miinukset: "This was the worst I have ever experienced. My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional. I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect."
Plussat: "The entertainment system (the movies, songs and ext) The food was good."
Miinukset: "The seats MUST be updated."
Plussat: "The food and quality of the flight was incredible."
Miinukset: "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."
Plussat: "Turkish A/L always professional and efficient."
Miinukset: "Unmanaged two-year olds crying throughout the 10-hour flight. Will avoid IST going forward as well. Chaotic airport with little or no management present. Had to wait through SIX separate lines for a simple flight transfer. Had the body scans TWICE. Ridiculous. Nearly missed my 10-hour flight to Chicago."
Plussat: "The flight itself was very nice quality again. Crew was very friendly, priority boarding for international business. pod seating was super comfortable."
Miinukset: "No alcohol beverage service before take off. One of the only airlines that does this. Also flight was delayed again in Istanbul. We were delayed on our layover in, and out of Istanbul. Both times stuck on the tarmac. I see this as a common problem"
Miinukset: "5 layers of security check for us bound flights. Group A, B, C & D almost boarded on the same time. Food was horrible."
Miinukset: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
Plussat: "Never flying back with this airline"
Miinukset: "Very bad customer service"
Plussat: "Everything was great."
Plussat: "Good entertainment selection. Good enough food."
Miinukset: "Not enough legroom. No need at all for those foot rests."
Plussat: "The food was great; the service impeccable!"
Plussat: "The flight was great. It was before the flight that was highly stressful"
Miinukset: "Boarding procedures in Istanbul were terrible. No communication. Lots of anxiety and stress. Running through airports."
Plussat: "The up to date and *free movie options"
Plussat: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat."
Miinukset: "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
Plussat: "food, large touch screen..."
Plussat: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Miinukset: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
Plussat: "I would definitely fly on Turkish Air again. The seats were roomy in comparison to other airlines I have flown on. The inflight entertainment was excellent in comparison as well. I thought the food and beverages were pretty good for an airline as well."
Miinukset: "Just the concern that people were not instructed to stay seated until the airplane came to a complete halt. People were out of their seats and getting luggage out of the overhead bins well before the plane had taxied up to the gate. Please make an announcement to keep passengers safe. Also, the cabin crew could have been a little more helpful to passengers. They kind of stood around and did nothing when a gentleman and his child got on the airplane and other people were clearly sitting in his seats. The man had to straighten out the situation with the people who were in the wrong seats. The flight crew needed to have been assertive, ask politely for people's boarding passes and taken care of the conflict, not the customer. My flight was late and I missed my connection to Seattle. Turkish Air did put us up for the night and provided meals without a hassle."
Plussat: "Our 11.5 hour flight took 16 hours due to weather in Chicago. We were forced to land in Detroit for over 2 hours. The crew smiled while they answered questions and dealt with some very difficult passengers. The food was Turkish, but very tasty and in large portions. The entertainment included several movies that had just recently been released to DVD. Overall it was great service."
Miinukset: "The communication was not what it should have been. While in Detroit, we were often left for extended periods of time with no update or information as to when we would be able to complete our flight. I realize they were at the mercy of O'Hare, but they should have made some announcement every 15 minutes or so just to "keep us posted" if nothing else. Also, there was quite a bit of confusion for passengers whose final destination was Detroit. I had to explain to the Flight Attendant that they needed to explain to the passengers why they couldn't deplane there. She phoned the pilot and he provided an appropriate explanation. This really my only complaint."
Plussat: "The Transfer desk granted our request to switch our flight from Istanbul to Chicago to Istanbul to Los Angeles. A meeting that I had initially scheduled in Chicago was cancelled and would have meant an extra day of travel and hotel stay. By allowing us to go directly to LAX we got home a day earlier and didn't have the hassle of going through customs, checking in & out of a hotel and going through another set of security checks with all our bags. Additionally, we had great service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Miinukset: "Even though they had at least an hour to transfer the bags from the Chicago flight and put it on the LAX flight, the bags didn't make it and they didn't find them for about 24 hours but did deliver them to our home at 1:45 AM (@37 hours after arriving)"
Miinukset: "Choice of food on business class was very limited"
Plussat: "Service was amazing! Highly recommend."
Plussat: "as above"
Miinukset: "as above"
Miinukset: "I travelled in Business Class from Istanbul to Chicago. The service was not at all impressive and the crew were not very helpful. I asked for water and champagne with my dinner. Champagne never arrived, even after I asked for it again. My half-full glass of water was taken away halfway through dinner with no explanation and never replaced. I asked for water five times before I was finally brought a bottle of water over 30 minutes later when they were being passed around to everyone. Meanwhile, the two flight attendants I asked for water walked by several times picking up trash... not sure what was so difficult about bringing me a glass of water."
Plussat: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Miinukset: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
Plussat: "If you are flying Turkish from the US or from Istanbul to the US or other far away destination, for the love of God, do not fly on the B777-300. Did that twice from Chicago to Istanbul and back, and the seats in economy are a real killer....very tight and uncomfortable. On the other hand, if you have a choice of Turkish aircrafts b777 vs AB330-300, you will do yourself a favor by selecting a flight on an AB330-300. Slighter smaller plane then the 777 but a little more comfortable in coach. So you are warned......and by the way, you will select a two seater combination rather than being stuck in the middle.....If you are stuck in the middle, always do your best to get at least an isle seat."
Miinukset: "Turkish Airbus 330-300 Loved a little more leg room in economy. Also the FA very really on their feet and eager to help. Always with a smile on their faces. I would recomand flying Turkish overseas but only on an AB 330-300 coach configuration."
Plussat: "Nothing, will never use this airline again."
Miinukset: "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."
Plussat: "Great customer service and food!"
Miinukset: "Nothing. They were great!!"
Plussat: "Food was fine and entertainment system was great. Watched movies the whole way. We arrived 1 hour early."
Miinukset: "I was pulled aside for extra security. That was fine but there were a few other passengers that should have been pulled over for extra security besides me. It took an extra 20 minutes for me to board the plane because of this and when I arrived to my seat an Arab woman was sitting in my place and refused to move to the middle seat. She said she could not and would not sit next to a man who was sitting on the other side. If this is a problem from the start, there should be a way to choose a seat according to gender. The stewardess found me another place in front of this woman who kicked my seat the whole way. She even argued with the stewardess about putting her suitcase above her in the rack and security was almost called. There should be something included in the flight information program about being polite to other passengers."
Plussat: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
Miinukset: "Boarding and airplane age."
Miinukset: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
Plussat: "The flights attending."
Miinukset: "The waiting time for next flight."
Plussat: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Plussat: "The food was good, the flight attendants were mostly friendly and normal."
Miinukset: "While the flight attendants and crew inside the airplane were all friendly and nice , I can't say that for the employees inside the airport!!! They are the WORST employees I've ever seen! Multiple times, when I was trying to ask for help, they barely made eye contact or rudely ignored me! I was shocked! Never have I ever seen airport employees act so rude! One girl even was half asleep when I went up to her to ask for directions. She just pointed to the direction and didn't even look at me or say anything ! Never again will I fly with Turkish airlines."
Plussat: "Loved the food!"
Miinukset: "Although I had a book and good seat-mate, the movie screens stopped working after a few minutes for about 80% of us on the flight. That made for a very long 11 hr flight. There was no apology made to those of us with broken screens. and for boarding, the Airport screens when from no gate to "GO TO GATE" and we all rushed there, some of us 2 hrs early. They put us through security where we were stuck with no available restrooms for nearly 2 hrs before our flight. There was no reason for the rush, and there really should have been bathrooms for us."
Plussat: "Everything was really great!"
Plussat: "great everything!"
Plussat: "It was all good glad the last leg of the trip was pleasant."
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Miinukset: "Small plane, feels cramped"
Plussat: "Crew was friendly"
Miinukset: "The boarding process was rough and haphazard"
Plussat: "The crew did their best to deal with delay."
Miinukset: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Miinukset: "No sandwiches for sale just snack boxes"
Plussat: "The fight was very professionally carried out."
Miinukset: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Plussat: "It was ok"
Miinukset: "Seat the family together"
Miinukset: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Miinukset: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Plussat: "The crew really kept us updated on the many delays."
Miinukset: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Plussat: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Miinukset: "Delta needs to try harder to minimize flight delays."
Miinukset: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Plussat: "The seats were ok."
Miinukset: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Plussat: "Flight left on time"
Miinukset: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Plussat: "Amazing crew and clean cabin."
Plussat: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Miinukset: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Miinukset: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Plussat: "Quick flight"
Miinukset: "Flight attendant spoke like a robot. Could not understand her."
Plussat: "Staff, service, options"
Plussat: "As usual great staff and awesome entertainment/connectivity"
Miinukset: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."
Miinukset: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Plussat: "Crew friendly"
Miinukset: "Middle seat with no option for me to move"
Miinukset: "Break downs again... At least this time they found another plane."
Plussat: "Flight attendants were pleasant."
Plussat: "Friendly service, comfortable seat, on time, no issues."
Plussat: "The crew was great"
Miinukset: "The flight was 4 hours delayed"
Plussat: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Miinukset: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Plussat: "Friendly staff and comfortable seating"
Plussat: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Plussat: "i liked that staff and crew were very communicative and pleasant."
Miinukset: "one crew member didn't show up and caused delayed flight."
Plussat: "Flight was on time. Boarded quickly with no fuss."
Plussat: "Flt on time, very nice and friendly gate agent and flight attendant"
Miinukset: "Too tight and seats not comfortable."
Plussat: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Miinukset: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Miinukset: "The delta studio didn't work with Android 8"
Plussat: "Plane arrived early"
Miinukset: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Plussat: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Plussat: "Airline stewards were very friendly and pleasant."
Miinukset: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Miinukset: "Very uncomfortable, seats did not recline and seats way too close together."
Plussat: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Miinukset: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Plussat: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Miinukset: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Plussat: "Great short trip with an attentive crew."
Miinukset: "Seats were a bit uncofortable and small compared to previous flights."
Miinukset: "The flight attendant looked like she was mad throughout the whole flight"
Plussat: "First time flying DELTA and to New York City. Really liked flying into Marine Terminal for it's smallness and easiness to collect luggage and catch a taxi."
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Got to the destination"
Plussat: "Great food and service."
Miinukset: "My seat did not recline. My movies did not play."
Miinukset: "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"
Miinukset: "Missed connection flight in Chicago due to a technical delay in Munich, the tank vehicle had a defect and the ground power in Chicago went out. It is now the 4 th time that we got stranded in Chicago. So Condor, Lufthansa and Chicago are getting on our shitlist......"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Miinukset: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Miinukset: "The flight had a departure delay of three hours. That was not fun"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Miinukset: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Plussat: "Service was great too"
Miinukset: "Squished in seat"
Plussat: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Plussat: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Miinukset: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Plussat: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Miinukset: "All flights cancelled. Stuck overnight."
Plussat: "Good crew and food!"
Miinukset: "I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid."
Miinukset: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Plussat: "Lufthansa is an efficient operation."
Miinukset: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."
Plussat: "The staff and food were exceptional!"
Plussat: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Miinukset: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Plussat: "Pleasant cabin crew."
Miinukset: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Miinukset: "Got a little hot in the cabin"
Plussat: "Our family was able to all sit together, even though we were not able to select our seats."
Miinukset: "I wasn’t able to select my seats when booking the flight, but they put us all t"
Plussat: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Miinukset: "The noise and the lack of space in my specific area."
Plussat: "Crew were friendly"
Plussat: "On time"
Miinukset: "General boarding should be by zones or rows and not first come first serve."
Miinukset: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Plussat: "The crew and the service was very good."
Miinukset: "The place I was given was against a wall and I could not recline the seat back fully. The price for one way was the same as a return ticket, so I did not understand why I was "punished" with such choice of a seat."
Plussat: "Munich airport on other hand. We got to the airport several hours in advanced. Everything from getting a boarding pass to checking and weighing in your own bag was electronically. Long lines and majority of the systems were not working. After trying several machines and being directed into 3 different lines I finally was able to check my bag in. I had to leave my other family members who were flying with me as they were in another line. At the machine to check my bag in , a airport worker ran up to my bag and slammed it onto the ground as well as ripped off my luggage tags. My bag was upright on the conveyer belt instead of on its side , but how rude the airport workers are, is rediculous. After I asked why she did that she just began ordering me around to move my bag after I got my bag through the machine I asked to speak to a manager as the airport worker was extremely rude and unprofessional. No one would give me the time of day and the same airport working out her hand in my face saying repeatedly goodbye in German. I've never experienced anything like this in my entire life. Trying to get through security a few travelers on a thin patience level started pushing people in line trying to by pass others it was so very chaotic workers had to go in between. Those travelers were complaining, because disabled travelers had a separate line that was faster. The worst airport experience I've ever had. Once on the plane everyone was pleasant. Crew was very helpful and always willing to assists"
Miinukset: "There was a child on the plane that was screaming and crying on and off for several hours. The parents didn't do anything to keep the child calm. Before we got to Chicago eveyone had to be seatbelt s before landing and the flight attendant asked eveyone to buckle up. The mother of the baby wouldn't listen and began yelling at flight crew. I think the flight crew did a great job, the passenger and child were very disruptive making the flight at times very uncomfortable. I wouldn't suggest infants or toddlers flying for such long trips. No one wants to listen to a child screaming at the top of their lungs."
Plussat: "Movies / Food"
Miinukset: "Seat location. Delay time boarding."
Plussat: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Miinukset: "Late flights are never good."
Plussat: "Boarding is efficient. Flight very smooth."
Miinukset: "great crew"
Miinukset: "No complaints"
Plussat: "While showing wear and tear, the business seats are great - comfortable with nice design"
Miinukset: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Plussat: "Entertainment system"
Miinukset: "I feel that the there should be NO reclining of seats in the economy section. There is about 10-12 inches of space between my face and the seat back if the seat in front is not reclined. If it is reclined , this distance is reduced to 6-8 inches. Too, too close. And reclining does not add much to the comfort of the sitting position. When the person in front of me reclines, then I am almost forced to recline so I have enough room."
Plussat: "Excellent airplane, very comfortable."
Miinukset: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."
Plussat: "in flight entertainment, bathrooms, and charging capability"
Miinukset: "Not enough service/availability of water"
Miinukset: "Flight was late causing us to miss our connection to Las Vegas, NOT HAPPY"
Plussat: "The service was good as they were making up for the entertainment system issues on the plane."
Miinukset: "Only 3 movies available on the entertainment system. Food on Lufthansa is bad."
Plussat: "Really everything great"
Miinukset: "flight entertainment had pretty bad failures. And bathrooms are centralized in center of plane where people congregate so you never know if bathrooms are occupied"
Plussat: "The movie options where not great."
Miinukset: "Movie options."
Plussat: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Miinukset: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Plussat: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Miinukset: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."
Plussat: "Smooth landing in Chicago."
Miinukset: "The crew in my section near the rear of the plane was competent, but snippy. None seemed approachable. I contrast them with the Lufthansa crew from Toronto to Munich who were short-handed but so pleasant even though they were overworked due to some crew members not showing up. Lufthansa food is average at best. The central restroom area on the MUC to ORD flight became filthy. Aren't crew members supposed to police that area? Or are passengers supposed to bring rubber gloves to clean it halfway through the flight?"
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
They canceled our flights but they flew anyway.
Plussat: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Miinukset: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Miinukset: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Miinukset: "Bigger seats the new ones are way to narrow"
Plussat: "The crew was very kind"
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."
Plussat: "Slow service."
Miinukset: "Better communication!"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"
Plussat: "KLM staff is great"
Miinukset: "Flight cancelled"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Friendly crew."
Miinukset: "So many people on a 747!!"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Miinukset: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"
Miinukset: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Plussat: "Easy boarding, plenty of room"
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."
Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Plussat: "Speed, crew, and reliablity."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Plussat: "It was a short flight so it was O.K."
Miinukset: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Plussat: "Good and plenty of food available."
Miinukset: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Plussat: "Food and drink service"
Miinukset: "Boarding pass facility"
Plussat: "No complaints."
Plussat: "The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use...."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Crew was amazing, flight was on time, and entertainment was available."
Miinukset: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "The crew was truly kind and accommodating."
Miinukset: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Plussat: "Everything!!! Excellent service"
Plussat: "Plenty of room on this flight. The plane was about half full."
Miinukset: "Everyone's breakfast was supposed to be an "egg and bacon" flavored wrap of some sort, but there was absolutely no egg or bacon flavor associated with it. The flavor of bacon is very distinctive. This thing's flavor and texture suggested some sort of very tasteless doughy material, with certainly nothing tasting like egg or bacon inside of it. Ugh."
Plussat: "Check in at the airport gate was handled professionally."
Miinukset: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Miinukset: "Service was great"
Plussat: "On time."
Miinukset: "The cabin crew was detached, and curt."
Plussat: "Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive."
Plussat: "The water bottles, pillow, and earbuds were on the seats."
Miinukset: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Plussat: "A lot of leg room"
Miinukset: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"
Plussat: "Excellent service and food."
Miinukset: "Old screens and poor movies selection, tight leg space, not really offered much to drink."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Miinukset: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Miinukset: "Only one free soda. Beer and wine for a fee."
Miinukset: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Plussat: "I was very comfortable in the new seats, I did not have to recline or move for over eight hours"
Miinukset: "still there is not enough legroom for tall persons"
Plussat: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Miinukset: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Plussat: "Cannot think of anything."
Miinukset: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Miinukset: "Got delayed 13-hours in an airport with no SAS staff present to communicate anything to all of the passengers. We were not accommodated with hotel vouchers or provided with alternative travel options to our final destinations and missed flights. SAS did not cancel the flight after the first 4-hours of delay which is illegal by EU Standards. None of us were able to leave the airport as we were not told any information about potential flight departure times and it would have been $2000 to re-book with a different airline. No answers were given by SAS over the phone and their staff seemed unaware of any problems."
Miinukset: "The seat next to me was open and they moved someone over next to me."
Plussat: "I liked the flight staff were friendly and helpful."
Miinukset: "The flight was delayed an hour and I almost missed my flight to Lubbock from Chicago. I'm also waiting on my luggage that got left behind due to the time of me catching my next flight. My connection flight was with United Airlines."
Miinukset: "This is my first international flight that didn't include complimentary beverages. No free wine or alcohol, and only ONE complimentary beverage on the entire 9 hour flight! They only came around ONCE with the beverage cart! (and this was like an hour and a half before they served dinner, which didn't include a drink). They also only came around and offered water ONCE on the flight. Normally this would be every 1-2 hours. Also, the flight was delayed by about 2 hours, and they didn't make an announcement until we were about an hour late. Thankfully, I was getting updates from Kayak, or else I wouldn't have even known we were delayed."
Plussat: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Plussat: "Wheel chair service excellent."
Miinukset: "No wet wipes on the food trays !"
Plussat: "The boarding process worked well."
Miinukset: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."
Plussat: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Miinukset: "I understand coach is coach, but it was a little tight for my height."
Plussat: "Space between rows of seats was excellent"
Miinukset: "No options in menu. No free wine, beer and other spirits."
Plussat: "Short flight, friendly crew."
Plussat: "Everything was good"
Miinukset: "Everything was good"
Plussat: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Miinukset: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Plussat: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."
Plussat: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Plussat: "Much roomier than united"
Plussat: "Was upgraded to business class"
Plussat: "They checked my mobility scooter at the plane door, put it underneath and brought it back up to the plane door in Chicago. WHAT service!"
Miinukset: "I did NOT like the fact that this was NOT true in Copenhagen. I checked my mobility scooter at the plane door, they put it underneath, but was met by a man who said he was going to take me to pick up the scooter (in the baggage claims area--after I was promised in Chicago that it would be at the plane door when I arrived in Copenhagen). Made me get in an enlarged golf cart, and took me to the "transfer area" -- where I had to get into a wheel chair -- for the rest of the journey to the baggage claim area. Then he stood there waiting for a tip that was to NEVER come!"
Plussat: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Miinukset: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."
Plussat: "Business class upgrade was very nice. Food was good and entertainment options were above par. Loved the quality of the pillows and blankets. Also loved the fresh fruit and candy snacks."
Miinukset: "The gate agents refused to provide my boarding pass until the entire plane had boarded already. I was one of the last people on. I wasn't given a reason for this or assured I wouldn't be put on a later flight. This caused a lot of stress during my layover."
Plussat: "The food is great, the flight attendants are great, and the flight is comfortable."
Miinukset: "There is little legroom unless you are in first class."
Miinukset: "Everything...I was not on the flight. The fight was cancelled due to the on-going Swedish pilot strike. The first option SAS provided was getting out in a week. I said that would not work. They then scheduled me on Lufthansa, but due to delays in Frankfurt due to weather we missed out connection to ORD. 4+ hours after standing in endless lines Lufthansa resheduled us the next day. But, it took nearly two days to get home."
Miinukset: "The crew could ask people who does not have a rush connecting schedule to stay at seat and let those who has a rough schedule to get off first. UA did this, but SAS did not."
Plussat: "Everything was great! And it got better because of all the amenities we had because of the delay :)"
Plussat: "The seats were comfy and the food was good. Air temperature was pleasant, not too war, or cold."
Miinukset: "Was no offered water during the flight. We had a bottle of water in the seat pocket but at no point during the flight were we offered additional water. I saw people get up and ask for some but when the flight is 9 hours you would think they would come by once or twice offering some. Other airlines do this and I love it. I was so thirsty when getting off the flight that I downed 2 bottles of water at the airport. They also didn't offer complimentary alcohol. Other international flights offer an alcoholic drink with your meal free of charge and I appreciate that. I have a bit of anxiety when I fly and that helps take the edge off. I was really disappointed in this. Heck, Air Berlin comes around and refills your wine glass multiple times."