Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Plussat: "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
Miinukset: "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
Plussat: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Miinukset: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Plussat: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Plussat: "In flight entertainment system and food. Courteous crew."
Miinukset: "That they destroyed one of our suitcases"
Plussat: "The staff is very accommodating and the meals served on board were good."
Miinukset: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Plussat: "The service was very nice and courteous"
Miinukset: "The seats don’t match up to the comfort level and privacy of the other airlines"
Plussat: "Service, flight and landing, exceptional!!!"
Miinukset: "No cons..."
Miinukset: "Boarding took a longer time than normal"
Plussat: "service, no delays."
Plussat: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."
Plussat: "Easy check in"
Miinukset: "Please include sea food in your menu"
Miinukset: "Very limited selection of movies."
Plussat: "Comfortable but narrow seats."
Miinukset: "Entertainment system could do with more selection."
Plussat: "Good personal movie choices"
Miinukset: "Taking a bus to plane"
Plussat: "Good trip great service"
Plussat: "Turkish airlines has great service and crew in plane."
Miinukset: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Plussat: "Turkish airlines always delivers and economy feels like business with the hot towels and good food!"
Miinukset: "Quite a full flight and no extra accommodation for families."
Miinukset: "Mi sa furat din bagajj !!!!!!!!"
Plussat: "Constant service, food, entertainment."
Miinukset: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Plussat: "Food was relatively good."
Plussat: "customer service, food, entertainement."
Miinukset: "small seats"
Plussat: "The service was impeccable!"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "The food and service were great."
Miinukset: "Seats were a bit tight"
Miinukset: "The crew was very professional and helpful"
Plussat: "food was amazing"
Miinukset: "Crew was slow to pick up trays."
Plussat: "The food and comfortable plane and nice staff"
Plussat: "Food and service"
Plussat: "Everything was perfect"
Plussat: "Thats awesome"
Miinukset: "All personel it was good."
Plussat: "Crew is great, Food is good. Overall experience is excellent. Recommend 100% ."
Plussat: "excellent services provided by the crew members, nice food, great entertainment (up to date),"
Miinukset: "Coach seats provide minimal leg room, and even less when seats are reclined."
Plussat: "food was good"
Miinukset: "plane interior could be updated."
Plussat: "Friendly crew and clean aircraft."
Miinukset: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Plussat: "Tv screen was like an iPad. Lots of choices and options. Food very good. Staff friendly"
Plussat: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Miinukset: "Economy class was very tight. Hard to rest."
Plussat: "Great service"
Normal Delta flight but taking advantage of the Comfort+ upgrade that we purchased allowed not only the extra room but early boarding for major sure we had room for our carry on luggage so we wouldn’t have to check any bags - quicker through customs and no lost luggage!
The absolute worst. They discriminate against people with disabilities & service animals.
Everything was very good no complaints
They changed plans after I had checked in and had my confirmed seat. They changed my comfort seat to main cabin and even though there were 4 available comfort seats showing, I wasn’t able to pick one. When I asked at the counter if I could switch back to my comfort she said no.. bc someone else may have higher status than me which is ridiculous bc I was originally comfort. On the flight, I asked the flight attendant to switch and he said once they closed the doors he’d let me know, and he never said anything to me again. Plus we were an hour late arriving, because apparently we weren’t cleared to land and we had to circle. Not sure what’s up with Delta lately, but this was a crappy experience.
Cabin was about 10° warmer than I was comfortable with in jeans and a long sleeve t shirt.
Offer better food options . Even if for purchase
Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!
Plussat: "Slept the whole way. Served wine."
Plussat: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Miinukset: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Miinukset: "Less legroom than other airlines but have never flown to South America before"
Plussat: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Plussat: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Miinukset: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Miinukset: "More leg room and seat width. I don’t like having other passengers pressed against me."
Plussat: "The crew. The option of movies! The plane ride."
Plussat: "great crew !"
Miinukset: "i had to go through security like 3 times but was never informed why. seats could be a little more spacious."
Plussat: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Plussat: "Friendly crew."
Miinukset: "A bit bumpy"
Miinukset: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Plussat: "they let me drink the whole can of soda..."
Miinukset: "turn lights on during service. be friendlier. allow to purchase seats anywhere BESIDES the middle seat. seriously?"
Miinukset: "At least one hour late"
Miinukset: "They were short 1 flight attendant, delayed us for 3 hours"
Plussat: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Plussat: "Very attractive staff in flight"
Miinukset: "Having to unpack and repack when carry on bags are checked in waiting hall"
Plussat: "The whole crew was great and very accommodating"
Plussat: "Food was unexpectedly good."
Miinukset: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Plussat: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Plussat: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Miinukset: "SHORT connection times and unspecified delay made for a stressful flight."
Plussat: "Didnt expect dinner but was served"
Miinukset: "Delayed flight, offset entertainment, touch screen un responsive"
Plussat: "The crew at the airport was very courteous and helpful."
Miinukset: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Plussat: "On time. Clean."
Miinukset: "But cold but crew did find a blanket."
Plussat: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Miinukset: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Plussat: "Friendly attitudes"
Plussat: "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
Plussat: "I liked the cabin interior and the inflight entertainment system."
Miinukset: "The complimentary fruit slices and cheese gave me servere food poisoning (strong symptoms for 36h+). The flight change (added fuel stop an hour before takeoff) showed in the app as canceled flight and disabled the boarding pass. And the several times at the gate verbally advertised on board WiFi didn’t work at all. Not a good expierence."
Plussat: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Plussat: "Flight on time"
Plussat: "It got me to SFO earlyish"
Miinukset: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Plussat: "Cabin crew was very polite helpful and friendly."
Miinukset: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Plussat: "Nice and attentive staff, smooth on and off."
Plussat: "I board sky priority or sooner so it always goes well."
Miinukset: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Plussat: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Plussat: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Plussat: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Plussat: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Plussat: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Miinukset: "Very tightly packed; minimal comfort for the flight."
Miinukset: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Boarding staff, crew and food needs a lot of improvement!! It was awful Aircraft was old with minimal legspace
The food was not testy and unhealthy if you serve Potatoes it's create gas in body and unpleasant,
Very uncomfortable seats for that length of flight. Good food and good entertainment options. Great real time view from the landing apparatus!
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
The food was good No choices at all The seat, the table and surrrounding were not clean Very disappointing for Lufthansa airlines!!
This was better than the United-operated flight to Munich, which was the single worst flight experience I've ever had. That is faint praise indeed. Overall, a terrible experience, and after the problems with KAYAK, I'll never use them again for a flight, either.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Okay crew. Though there are always standouts in the group. They don’t have an easy job with current Covid-19 requirements."
Miinukset: "Food is down a few notches. Used to better especially on other airlines."
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Comfortable seats, decent food and was left alone to sleep after a long day."
Miinukset: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."
Plussat: "nothing was good"
Miinukset: "Very rude and I think they are a group of racists."
Plussat: "The crew was friendly"
Miinukset: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Miinukset: "Connection time unacceptable with delay in departure from London"
Plussat: "Flight was ontime"
Miinukset: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Miinukset: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Plussat: "I was on exit place so there were a lot of room space. Flight was only 1 hour."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Plussat: "Gentle crew"
Miinukset: "1,5 hours delay again"
Plussat: "Easy boarding. Nice crew. Good leg room"
Miinukset: "The seat was so hard and my seat back was broken so I could not recline. I paid extra for these seats and it was not comfortable."
Miinukset: "Air was stuffy."
Miinukset: "No room for my knees."
Plussat: "Boarding was fast. Crew was good. Comfort level was good."
Miinukset: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."
Plussat: "Friendly and efficient staff."
Plussat: "I usually love flying Lufthansa - my favourite by far. It usually out-classes emirates in the economy class, and they usually appreciate the destination (in this case, Saudi Arabia - serving beer and other alcohol regularly). This time, on LH 598, they were suboptimal. The service was OK but I felt judged for asking for beer throughout the flight. The food was bland and the speed of service was “ok” at best. There were some good things - Warsteiner is an amazing beverage. When the attendents did approach, they were generally nice. Additionally, the entertainment package was reasonably good. I usually have to decide between emirates, QA, and Lufthansa. I would still say Lufthansa, but a note to them: please don’t let it slip. You’re a solid carrier and you have great service."
Miinukset: "-speed of service -feeling judged for having beers -one rude flight attendant -suboptimal food"
Plussat: "We reached our destination eventually..."
Miinukset: "First the flight was delayed 45 minutes. After 45 minutes we got boarded and sat on the plane another 45 minutes due to the little cart pushing the plane not being available. After 45 minutes the crew had reached its hours and couldn't complete the flight with no replacement crew in sight. Plane was debarked new flight was rescheduled 4 hours later. Had to go through security a second time after ticket was reissued. This flight was also delayed 45 minutes. Getting to Copenhagen spent an extra 1 and a half in the airport dealing with lost baggage because it seems the 8 hours extra I spent in Frankfurt wasn't enough for them to transfer my bags."
Plussat: "Good plane and service"
Miinukset: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Miinukset: "Needed more visible organized pickets showing the seat ranges avoiding mixed lined passengers and delay."
Plussat: "Lovely crew Plenty of alcohol if that is your thing Great movie selection on the return leg"
Miinukset: "Food was really disappointing- and I am not a picky eater TV screen did not work at my or a number of other passengers' seats on the flight over to Frankfurt"
Plussat: "The chicken, potatos and spinach dish was the best. I like that they have you a pillow, cover, and headphones."
Miinukset: "At first the movies worked then they did a reset and my audio stopped working and they did another reset when I let an attendant know about it and it still didn't work. They never came back for me to let them know about the problem."
Plussat: "N-o entertainment"
Plussat: "Good service on the flight"
Miinukset: "Flight was delayed for over an hour once we were on the tarmac without an explanation and then baggage delivery in Faro was some of the slowest I've evert experienced."
Miinukset: "They misplaced my oversized luggage even after I paid the overpriced $100 fee (87 euro cash only) for a 2nd checked bag. It was not defined by weight or size, but a straight fee of $100 for any kind of extra bag"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Flight was short. Only 3.x hours."
Miinukset: "Seats were very uncomfortable and seems to be made from paper. Very little leg room. My pregnant wife experienced very unpleasant feelings all flight long."
Plussat: "Great food, entertainment, comfort, and crew."
Miinukset: "Our layover was too short and going through customs, transferring our bag, then going through security again made us miss our connecting United flight."
Miinukset: "1 meal 10 hour flight 6 hr delay. - temp control"
Miinukset: "I couldn't get to the flight because it turned out I have to have a visa my two stops returning flight which was not mentioned in vyama website. I called the website and they didn't help me a all. I had to book a new one way ticket that costed me $1450 I have been using Kayak for 5+ years and I'm very disappointed that I had to deal with such terrible vayma experience!"
Plussat: "The crew was friendly. They offered half a sandwich and drinks which was unexpected (and delicious)for a short flight."
Miinukset: "There was no negative only positive, two thumbs up....."
Overbooked flight of airBaltic, tow hours of delay
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Overall a pleasant flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Plussat: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Miinukset: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Plussat: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Miinukset: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Plussat: "The crew was very kind"
Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Miinukset: "All of the less than good, obvious!"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."
Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plussat: "The crew"
Miinukset: "Seat comfort"
Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Plussat: "I slept pretty much the whole time"
Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."
Plussat: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Miinukset: "Bit cramped for space"
Plussat: "Lovely staff, good food, great movies."
Plussat: "Very friendly crew"
Plussat: "Very friendly and helpful personnel."
Plussat: "Helpful and smiling cabin crew."
Plussat: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plussat: "Nice seats, comfortable."
Miinukset: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Plussat: "Jet airways flight till mumbai"
Miinukset: "Poor legspace in Klm flight till Amsterdam"
Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Miinukset: "my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons."
Miinukset: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Plussat: "Seating room, food, and service"
Plussat: "Boarding was easy, flight was smooth and on time."
Miinukset: "Seats were snug, granted we had the less expensive tickets."
Miinukset: "More room. Not losing our luggage at the end."
Plussat: "On time travel. Check In Staff were kind and engaging."
Miinukset: "On flight staff were minimally attentive. Food was mediocre."
Plussat: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Miinukset: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."
Plussat: "service was great flight was on time luggage came on time"
Plussat: "No problems. I was satisfied"
Plussat: "The in-flight entertainment options were good."
Miinukset: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."
Miinukset: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."
Miinukset: "The flight good bit it’s always crappy when you loose your luggage"
Miinukset: "No food or even water"
Plussat: "People were very kind. The food was terrific!"
Miinukset: "The entertainment system was slow."
Plussat: "Crew was friendly and helpful."
Miinukset: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Plussat: "All went well !! On time friendly staff ."
Plussat: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Miinukset: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Plussat: "The food and service were great!"
Miinukset: "flight was canceled and I have not heard back from SAS"
Plussat: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Miinukset: "I like everything."
Plussat: "food was delicious and I liked that they give everyone a full bottle of water at the start of the flight; plane was new and updated"
Miinukset: "Boarding was awkward and just a giant mass of people funneling in; tv show options only had 1-3 episodes and not entire seasons"
Plussat: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Plussat: "Efficient and friendly staff. Coach seats did recline on that Airbus model, which was nice."
Miinukset: "Had to pay for wifi in coach for internet access. It was dropping routinely, dial-up slow, and very frustrating. The food was on par with other airlines, minus the vegetable turnover. That was a bit odd. What was shocking to me, is that no alcohol of any kind was complimentary in coach."
Plussat: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."
Plussat: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Plussat: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Miinukset: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."
Plussat: "We were eventually rebooked in the class we paid for."
Miinukset: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Miinukset: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Miinukset: "Flight cancelled without warning less than two hours before departure."
Plussat: "The movies."
Miinukset: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Miinukset: "Water and beer paying"
Plussat: "Friendly and helpful staff."
Miinukset: "Narrow seats."
Plussat: "Everything was great"
Miinukset: "Nothing to mention"
Plussat: "Boarding was quick, the staff was friendly, the plane was clean."
Miinukset: "I was really cramped in my seat and was unimpressed with the food."
Plussat: "Comfortable flight, friendly crew. Would fly again!"
Miinukset: "Food could have been better"
Plussat: "Couldn't ask for a better flight. Was nice and smooth with great service. Thanks for bringing me home safe."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "Everything worked well."
Miinukset: "Movie selection could be lager."
Plussat: "Introduce meals even to economy class"
Miinukset: "Not enough room to work on laptop."
Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Plussat: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Miinukset: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Plussat: "The flight was on time and the crew was friendly"
Miinukset: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."
Plussat: "Flights were on time. Crew was great."
Plussat: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"
Miinukset: "Miserable cramped seating ."
Plussat: "The Plus Seating was really good"
Plussat: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Miinukset: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"