Etsi halvat lennot reitille Madridista $[31873-Rovaniemelle

Plussat: "Puntualidad y amabilidad en la recepción de equipaje"
Miinukset: "Pésimo servicio en la llegada a Bergen. No solo no llego una de las valijas, sino que no había nadie en la oficina de reclamos, nos hicieron recorrer todo el aeropuerto hasta que no les quedó otro remedio que ayudarnos. Mala disposición de los empleados. Lo mismo con la recepcionista del buró de información turística"

Plussat: "Seat comfort , modern plane"
Miinukset: "The boarding process was ridiculously disorganized . People were not boarding according to their group numbers and there were many unnecessary delays / hold ups . My baggage was lost for over 4 days (it still hasn’t arrived on October 24. I landed on October 20). With little to no communication on it status or refund on all the baggage fees I was made to pay.While the crew was pleasant , price point attractive and plane modern, These factors are enough to deter me from choosing this airline in the future"

Plussat: "The crew was indeed amazing. First the first time of my life I was wishing for a couple more hours on the plan (premium ticket)"
Miinukset: "All in all everything was fine"

Plussat: "The crew was excellent! Nice leg room!!"
Miinukset: "I would like to have free access to coffee and tea. I understand the cost of meals but a complimentary beverage would be a welcome, inexpensive treat!"

Miinukset: "Letting me check in after my connecting flight on Iberia. I was there 1 hour before take off and the flight was closed for check ins. You cost me $500 extra dollars. It’s unacceptable and should have never been sold the flight on kiwi if your rules didn’t support me boarding the flight. I feel robed"

Plussat: "Attendant's were nice"

Plussat: "Staff friendly at all junctures check in gate and in flite"
Miinukset: "Bus gate, long wait, small seat for price i paid, food very mediocre,"

Plussat: "The plane was big"
Miinukset: "Flight was delayed for technical reasons, they didn’t provide food or water during my seven-hour flight unless you preordered, and the snack bar was terrible. Entertainment was not really good."

Miinukset: "The lines, extra security was unnecessary, the check in process ..."

Miinukset: "One engine failed while in flight. We almost died!!!! No support or replacement flight by Norwegian. Never again"

Miinukset: "Communication that all meals needed to be ordered beforehand and no drink service for an 8 hour flight unless you paid for it."

Miinukset: "Good was terrible and not included with ticket unless you pay for it. Seat barely reclines. Outdated planes"

Plussat: "Nothing."
Miinukset: "Being on a flight for 11 hours and they don’t provide a meal, and have to pay for a check in. That’s absurd."

Plussat: "Since I'm short, I had enough leg room but the chairs could recline just a bit more"
Miinukset: "Many things could have been better. When everyone was at the gate and the staff was making announcements, no one could understand them. Was muffled. Even my friend who speaks fluent Spanish couldnt understand the announcements. The second problem was that it took so long to board. We had to take a"

Plussat: "The flight was on time"
Miinukset: "The crew was harsh and not nice The food was terrible"

Plussat: "Norwegian air flies the new 787 Dreamliner which makes the flight more comfortable, quieter and pleasant. The airline crew could have been a bit more hospitable, they didn’t seem very friendly to passengers. I’m not sure if this was attributed to the fact that everything on board is sold"
Miinukset: "At check-in I asked to be upgraded to the Premium Cabin and was told I could do so by paying the upgrade fee, then I was told that there were no more premium seats available on the flight. I wasn’t even offered to pay to select a different seat and I had arrived 4 hours prior to take off."

Miinukset: "No water, no foods for my seat..."

Plussat: "Amazing crew and super comfortable seat."
Miinukset: "The on screen ordering was not flawless by any stretch. Logan was clogged upon on time arrive, so we waited in the area for 20 min until a gate opened. Tough on those who were anticipating toilet access upon arrival. Other than those, I'd fly them again for certain."

Plussat: "Upgraded to priority seating for the overnight flight. Worth it! Entertainment system was easy to use."
Miinukset: "I had a middle seat ..."

Miinukset: "The airline overbooked the premium cabin, but did not alert us until we were at the gate. 15 people were involuntarily shifted to economy, with a promise for future compensation. The service was average. The seats are extremely small and uncomfortable. I will not fly Norwegian Air again."

Plussat: "We landed in time."
Miinukset: "my group started boarding only minutes before scheduled departure time. Norwegian charges for everything including use of blankets and headphones and every drink, even water. This seemed extreme in an international flight that was 12 hours long."

Plussat: "Crew was very efficient and attentive when needed."
Miinukset: "I was shocked that such a long flight and passengers must pay for any snacks or food. We brought our at the airport for half the price the airline charges as well as twice the amount of food."

Plussat: "I got lucky enough to catch a bulkhead seat, because the flight wasn't full. If not for that, the up charges and upsells for seats with no room would've been very uncomfortable."
Miinukset: "The lavatories we're all out of toilet paper and Kleenex for almost the whole flight. The attendants didn't pick up waste through the cabin until the very end of an 11 hour flight, and then only because we asked. The check in process was very slow. They sell everything! NORWEGIAN sucks"

Plussat: "Nothing—DO NOT FLY NORWEGIAN AIR! The biggest issue is the boarding—disorganized, and you can stand in an hour + line even if you aren’t checking luggage. All their kiosks were down and they’re understaffed—in both Europe and the states. Staff is rude and unhelpful."
Miinukset: "Do not fly Norwegian air—it’s worth extra to be on another airline. Boarding is the worst. Both at JFK and the states, the line to check bags was over 1 1/2 hours long! In Madrid all the kiosks were down so you had to wait even if you didn’t check bags. No food or drinks! Bad entertainment!!"

Plussat: "On line interface . Price . Staff ."
Miinukset: "Food . Seat comfort"

Miinukset: "Boarding was super slow"

Plussat: "Price"
Miinukset: "Didn’t order any food and had no interaction with the crew"

Plussat: "Seat was good and so was the crew"
Miinukset: "The food was not enough even for me; 96 pounds woman. I had vegetarian option and had small salad and 2 pieces of tofu with plum for desert. Not even a piece of bread."

Plussat: "This was one of the most comfortable and enjoyable international flights I have been on in years."
Miinukset: "The boarding lineup in Oslo is a bit jumbled but if that’s all I have to complain about it was a great experience."

Miinukset: "It is so surprising and ridiculous to have to pay for a glass of water and a blanket for an international flight."

Plussat: "Nothing. Couldn't make flight. Impossible connection. Had to purchase new tickets."
Miinukset: "Absolutely everything."

Plussat: "Plane was a little bit comfortable"
Miinukset: "Feed the passengers, a flight for 8 hour without even water is unbelievable"

Plussat: "Direct flight home, ended up on an emptier 11hr flight and had entire row to myself. We didn’t crash so that’s a plus."
Miinukset: "If you want excellent customer service buy the meals. If not you’re pretty much on your own. 11hr flight and I wasn’t even offered water."

Miinukset: "Baggage claim was a horror show. I was going back and forth, after over an hour of this my bag finally showed up."

Miinukset: "You must arrange for checked baggage and meals on the website at least a day before the flight, or pay $100 per bag at the airport and be left without food or water . Only saved by buying small snacks and water on board."

Plussat: "The crew was very friendly and helpful. The flight wasn't full, so they informed me that I could move to an exit row for extra space, as I'm very tall."
Miinukset: "This was a relatively long flight, but no food or drinks, even soft drinks, were included. I also found out at the Madrid airport that there was no desk to check in for Norwegian for connecting flights. This means that I had to leave, go to departures, check in, go through security, and then proceed to the gate. I fortunately had a long layover, but this process would have been impossible if I didn't have at least two hours."

Miinukset: "No entertainment"

Plussat: "Unconfortable seats,poor food,no cans of soda or bottles of water.No even close to business class.Clean ,new plane,nice attendants"

Plussat: "Crew was very nice and attentive. Seat was comfy. Sat in the middle of the Premium Cabin, last row, end seat."
Miinukset: "Had to walk 3 days to get to the gate. It was a joke. I didn't see any golf carts transporting anyone down to those gates. All I kept thinking about is ," Im glad I'm not an elderly person or I would never make it to the gate". Shame on this airline. They need to do something about this."

Plussat: "No delay leaving Madrid and the check in very organized."
Miinukset: "Getting to NY we have to taxi for one hour"

Plussat: "The aircraft was great but the service is horrible. Unless you buy a bottle of water or walk to the back of the plane for a small cup of it, you don’t get any. Order in flight food and bottle of water thatctook over and hour to get to me. Taxied at airport for 45 minutes."
Miinukset: "Above"

Plussat: "The options for beverages/food and entertainment"

Plussat: "Flight attendant on the Madrid to JFK flight in the Premium cabin was outstanding. Quick service and just the tight amount of interaction. Food was surprisingly good too. Ordering galley items from the video console works great."
Miinukset: "Boarding process in Madrid in like a cattle drive. Probably not the airlines fault but was unpleasant. Premium class seats could use a bit mor padding and the footrests are useful for only very short people."

Plussat: "Flight was on time, staff and flight crew were lovely and seats were pretty comfortable (we flew premium). The planes are new and clean, and everything worked as it was supposed to ."
Miinukset: "The shlep from terminal two where you check in to terminal one where the flight takes off was horrible. It’s about a twenty minute walk, and no bus or shuttle to take you there. Otherwise, Norwegian was a very pleasant surprise. Food was horrible , especially after a week of delicious Spanish cuisine..."

Plussat: "New aircraft Good entertainment"
Miinukset: "A bit too cold"

Plussat: "Everything except the food!"
Miinukset: "Food"

Plussat: "comfortable seats. great entertainment."
Miinukset: "it was late. it seems to always be late."

Plussat: "Very comfortable at very reasonable cost, friendly, attentive staff"

Plussat: "Boarding was fairly fast"
Miinukset: "After our initial meal, we got no more drinks or snacks for 8 hours. We were hungry and thirsty - and we were in premium seats. Perhaps they can serve the second meal sooner or at least offer some chips or snacks a few hours after the first meal. This was not an overnight flight."