Miinukset: "Horrible food snd mostly chicken or beef choice no seafood of veggie choice"
Plussat: "Crew was excellent.."
Miinukset: "For the passengers who have to go through for long hours layovers, airport must provide the access of lounge or hotel otherwise where the passengers will stay for 12 hours? The rule should be applicable for the passengers who upgrade to the Business class"
Plussat: "La atencion , la abilidad y sobre todo su cortesia.."
Plussat: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
Miinukset: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"
Plussat: "Very professional and helpful crew. Great entertainment."
Miinukset: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Plussat: "Good flight and crew but......."
Miinukset: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Plussat: "entertainment options"
Miinukset: "They ran out of chicken for the back part of the plane so we all had salmon"
Plussat: "Crew and services were amazing. The seats and seating arrangement including all amanities are excellent."
Miinukset: "Lounge at Ahmedabad airport is way undersized and below average expextations in terms of furniture, food and beverages and quality of service."
Plussat: "The seat was super comfortable"
Miinukset: "Overall great experience!!"
Miinukset: "During checkin process they weighed my laptop bag along with my hand baggage a small suitcase. Laptop is considered as personal item. The combined weight exceeded 7 kg and hence I had pay for excess baggage even though my checked in Baggage were close correct 23 kg limit. This was an issue with most"
Plussat: "Was ok"
Miinukset: "Did not like the seats"
Plussat: "On time, chose the raw meal which was excellent."
Miinukset: "Took a long time to get the crew together after the plane was ready"
Plussat: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Plussat: "Really you excell in satisfying customer.through lovely reminders."
Miinukset: "Vegan dishes not available .."
Plussat: "Operating mechanisms"
Miinukset: "Inside flight centre required heart ♥ feeling fragrance smell"
Plussat: "Flight delayed 7:16 hours"
Miinukset: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
Plussat: "Smooth flight"
Miinukset: "The food"
Plussat: "Nothing ."
Miinukset: "I started my journey from JFK with Emirates and before booking ticket I checked with customer care representative regarding the baggage allowance and I was told that I am allowed to carry up to 55 inch . I just carried 43 inch tv weighing 19lbs and one check-in baggage weighing 21kgs and they made me pay 175$ saying that tv size is not in allowed limitations. I have also filed complaint but didn’t get any response so far . Last year my husband carried 55 inch with ethihad from same airport JFK and was not charged single penny. so I can say there is no airport restriction as well."
Plussat: "We felt safe and the flight landed a bit early."
Miinukset: "Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,"
Plussat: "Food was good and not over salted like most airplane foods"
Miinukset: "Need more recently released US movies Options are so few Not enough African movie either"
Plussat: "On time"
Plussat: "Second legs entertainment system was brilliant."
Miinukset: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
Plussat: "COMFORT AND FRINDLY CREW"
Plussat: "None was satisfying"
Miinukset: "Every thing was bad"
Plussat: "It's was my favorite traveling"
Plussat: "Great hospitality from the crew and quality plane facilities."
Plussat: "Great leg room"
Miinukset: "Very cold. Limited new/quality music to choose from..."
Plussat: "great ICE programming"
Miinukset: "very infrequent drink service and erratic requests response for drin ks"
Plussat: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Plussat: "Entertainment system was good"
Miinukset: "On an 18 hour flight I was offered 1/3 of a cup of water or liquid about 3-4 times. They even rationed ice cubes. I had to ring the assistance bell any every 1-2 hours in order to stay hydrated the meals Consisted of a reheated TV dinner and 5 plastic wrapped versions of bread or processeed foods (bread sticks, cracked, cheese stick) normal you just overlook this stuff but when it's 18 hour flight you need actual food and water or else you'll risk dehydration."
Plussat: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Miinukset: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."
Plussat: "Comfortable and well cared for during the flight"
Miinukset: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Miinukset: "Food was not upto the mark. So many indians travel, do provide proper yummy indian food.!"
Plussat: "Customer service, food was good. Even though the flight was long, the crew did the best that they could to make it comfortable. They were generous with drinks, made sure we were comfortable. Will definitely do it again."
Miinukset: "Lost channels at times. the electonic system can be finicky at times, doesn't respond to touch right away. One of my suitcases came torn on a part close to the zipper, not sure if someone was trying to cut it. Looks very suspicious but nothing is missing."
Plussat: "Just the check in"
Miinukset: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Plussat: "Best long haul flight I have ever been on in economy. The flight was great, the only draw back was our seats were in the middle of the middle but for a last minute reservation we were happy to be sitting together. The leg room was good. The crew was phenomenal. The food delicious!! The toilets were clean throughout 14+hour flight."
Plussat: "Great airline and staff!"
Plussat: "food courtesy boarding"
Plussat: "No lunch coupons or future flight discounts given"
Miinukset: "Unapologetic about causing so many subsequent delays"
Plussat: "Overall service and food was nice."
Miinukset: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."
Plussat: "Crew took a post card photo of whole family .. Provided toys ..books for kids .. Small things but made difference.. Crew were nice and fast"
Miinukset: "Food was not good chicken smelled .. Taste not good"
Plussat: "enjoyed the flight this time around. my last experience in Emirates was not good. happy this time."
Miinukset: "No organization, had trouble in check in. On Boston airport we had to do passport check there was a long queue. Nobody was answering any questions. I think direct flights from Emirates are outstanding but the code share with Jet Blue did not work for me. For food there was Hindu meal option which did not specify veg or non veg we were served lamb but FYI Hindu meal means no beef and could be veg or non veg which does not make sense. Emirates should clarify that. So we ate nothing on our flight to Dubai."
Plussat: "The plane looked nice and was clean, entertainment, food is only so-so."
Miinukset: "Seats were too stiff (hard). Can't use my personal headphones because it doesn't support it (single plug). Food was so-so (generic and poor). Bathrooms were a mess."
Plussat: "surprisingly the high definition 17inch screens and the plenty of movies was essential"
The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours.
Miinukset: "Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main."
Plussat: "Crew was super nice"
Miinukset: "Don’t pack people in like sardines! Our seats were so close it was in humane! Also we were in the back of the plane and it was uncomfortably hot! Why are there no individual a/c blowers over each seat!! Because of the heat and the cramped seats had to keep getting up and standing in the back because I was so claustrophobic!! Miserable, miserable, miserable!!!"
Plussat: "good food"
Miinukset: "the entertainment system is outdated"
Plussat: "The crew was very nice"
Miinukset: "Long delays, started in Las Vegas all the way thru to Athens"
Miinukset: "Trip from London to Madrid wasn’t confortable ande crew was not friendly"
Miinukset: "The people handling the boarding were rude and inefficient. Not a way to staty an 11 hour flight."
Miinukset: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."
Plussat: "Stress free trip - fine all round"
Miinukset: "Auto check in wouldn’t recognise passport (YET AGAIN- and not only mine)! Was seated to rear of aircraft and coffee trolly didn’t get to me before ‘seatbelts fastened for landing’ announcement.."
Plussat: "Seats were nice"
Miinukset: "Complementary water... It was a decently long fly not to offer anything."
Plussat: "Comfortable seats"
Miinukset: "Inadequate frequency and quality of service by flight attendants, mediocre food, small portions at dinner service, poor responsiveness of seat controls, incredibly poor resolution and small sized video screen in business class. Nothing but candy and pretzels available for snacks between the long time between meal services. No separate jetway for first and business class passengers. Several hour delayed takeoff after boarding due to multiple maintenance issues and equipment failures."
Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Plussat: "Crew was great. Accommodating and welcoming."
Miinukset: "Food quality could have been better. Snack was very poor before landing."
Plussat: "The crew was very friendly and kind, and the flight was very easy. The food was good and not too expensive. Security was not crowded at all (afternoon on a Tuesday). My bag got pulled in security and the man who inspected it was incredibly nice and was efficient and helpful."
Miinukset: "Boarding started a bit late, but I was running late as well so I can't complain much! The flight still landed on time."
Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"
Plussat: "Price was reasonable"
Miinukset: "They lost my luggage due to transfer"
Plussat: "Not much nothing stands out that I liked"
Miinukset: "The way they gave you snacks almost like throwing them at you."
Plussat: "all of the same reasons as noted above"
Plussat: "Crew happy and engaging, terminal 5 remains a very place to spend an hour or two."
Miinukset: "BA’s slide into low cost territory irks but less and less. People seem to accept buying food and rinks now and the mood always seems remarkably happy!"
Miinukset: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"
Plussat: "Food good! Crew friendly"
Miinukset: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."
Miinukset: "Waiting 6 hrs"
Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Plussat: "Service was excellent"
Miinukset: "Food was served cold. They came back later and offered it hot, but it was way later."
Plussat: "New plane. Good leg room. Good service overall."
Plussat: "cheaper pricing"
Miinukset: "no mention of visa entry to US when I booked my trip !! caused me all sorts of problems .... you must make double and triple check that when booking a ticket to a country that requires a visa it is a 'click to accept' thanks"
Plussat: "The seats were surprisingly comfortable."
Miinukset: "The service was kinda rude."
Plussat: "British AIT flight attendants are the nicest"
Miinukset: "The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs"
Plussat: "Leg room was good. Direct flight to Europe."
Miinukset: "Old plane. Poor seat entertainment - TV was terribly old and outdated. No plugins at the seats. Seats were smaller than most economy seats. Food was pretty poor, and drinks were very small and not enough for a 10hour flight. Expected A LOT more from British Airways. This flight was poorer standard than many low cost flights. We have done a lot of traveling overseas and this was one of the worse flights."
Plussat: "The flight was great. Business class is the way to go if it’s in your budget. However, the British Airways photos of business class does not quite reflect reality. It’s just a regular seat with more leg room."
Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"
Miinukset: "I missed my flight from Barcelona and when talking with BA customer support they were extremely unhelpful in helping me find a return flight to get home to America. In the end I was offered almost no help and had to buy a brand new flight via American. I loved my flight TO London on BA, it was fantastic but the return experience was a nightmare. Can I look into a partial refund on my ticket since I never caught the return flight?"
Miinukset: "bigger seats"
Plussat: "Could not watch any movie on business class again thanks to BA falling apart old aircraft and entertainment system with defect -- this time on both video and sound."
Plussat: "The plane take off and landing were great. The cabin crew were pleasant."
Miinukset: "Boarding was confusing as announcements were hard to hear about zones. The plane was old and run down. The top of my arm rest had a plastic cover that kept falling off. There was no entertainment on the plane. It was a 2 hour flight from Madrid to London and we didn't not get any refreshments for free. I would at least expect a drink and pretzels as that's standard everywhere else."
Plussat: "Great crew who managed brilliantly under the circumstances...."
Miinukset: "The aircraft was unbearably hot - crew member in rear economy member said it was 42 degrees at one point. Took almost 2 hours to get the back of the plane (where I was sitting) down to 27 degrees. Understand that temperature can only be reduced in small increments but why was the temperature on board allowed to get to 42 degrees prior to boarding?? The crew were brilliant, and hats off to them for working in such difficult conditions."
Plussat: "First international flight. Did not know you are treated so well."
Miinukset: "That i am not able to sleep pn night flights. Not a problem of the airlines.Gail"
Plussat: "Fast boarding and very efficient and welcoming crew members."
Miinukset: "Nothing to note about the flight. One downside was parking at arrival on Heathrow outside the terminal and having to get a bus."
Plussat: "The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight."
Miinukset: "Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up."
Plussat: "The friendly staff and the entertainment (movies) made my first international flight very enjoyable!"
Miinukset: "I paid $100 to sit my the person I was traveling with. I think that's overkill!"
Plussat: "The ease of San Jose airport. The nice, new, clean airplane."
Miinukset: "Food could be better. Also they ran out of most of the choices. We were in business class and for the price you should be able to get your choice. I do see British Airways does offer a pre-flight meal selection and I would use this next time."
Miinukset: "The check in process from Prague to London to Dallas was inefficient. Too few agents, minimal direction from the representative guiding the line. Also, there were no food/beverage option unless you paid for them! No coffee etc on a 650a flight unless it was purchased. Ridiculous"
Plussat: "Nothing to state on this flight. Just a low cost flight. Minimum service for just a short distance journey."
Miinukset: "Minimum service as usual for a low cost flight."
Plussat: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Miinukset: "no food, no entertainment system, no facility to charge cell phones."
Plussat: "I'm sure there was something but nothing comes to mind."
Miinukset: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Plussat: "exelant crew ans service"
Miinukset: "overprice for extra bag"
Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Miinukset: "The plane is not comfortable. Especially the number of toilets is very small: only 1 (ONE) on each side in the touristic part. And it is on the flight London-Las Vegas (10 hours)! One has to go for taking some drink himself. Not enough drinking was suggested during the flight. The screen is very bad. No real choice of movies."
Very little information was given regarding delays.
Miinukset: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Miinukset: "Flight delay over 7 hours"
Plussat: "That I arrived safely"
Miinukset: "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
Miinukset: "Delay upon delay"
Plussat: "My seat location and comfort was good"
Miinukset: "The flight attendant preformed her duties as if it was a chore and she was too good for this job or she has been doing it so long that she dislikes providing service."
Miinukset: "Better WiFi and shows"
Plussat: "Fast flight"
Miinukset: "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
Miinukset: "Better customer service, no delays, respect for customers"
Plussat: "Free movies on the included display and electric outlets are top notch."
Miinukset: "I wish they would offer food service more in the middle as we just ate before boarding."
Plussat: "Awesome Customer Service"
Miinukset: "Nothing. Awesome Customer Service"
Miinukset: "food and entertainment (5+ hours!)"
Plussat: "It’s economy so I didn’t expect much but there seemed to be more room than other flights from different carriers I’ve traveled with in the past."
Miinukset: "Wasn’t impressed that I was charged for premium seating when my original flight was canceled three times in two days. I understand they can’t control the weather but my vacation was cut from seven days to 5 days."
Miinukset: "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
Miinukset: "Flight left the gate late, then sat on the tarmac for 30 minutes causing me to miss my connection to Austin. Couldn't get another flight that night to Austin so flew to Dallas, got in at midnight, had a to get a room which was not reimbursed. So sick of American Airlines and will not use them aga"
Plussat: "Easy boarding crew was friendly"
Miinukset: "Flight was late"
Plussat: "I liked the room."
Miinukset: "There was no entertainment. Could not get seats together."
Plussat: "CREW GOOD AIRPLANE CLEAN"
Miinukset: "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
Plussat: "Not much"
Miinukset: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Plussat: "We boarded on time and we departed on time. We got into Chicago 30 minutes early. We recently acquired a AA credit card and we got 2 checked bags free and priority boarding (Group 5). In today's world your need priority boarding of some sort on AA or you risk not being able to store you bags in the overhead and may have to get it checked free to your final destination. Also, one of our checked bags had a painting in it that we purchased and the bag and painting arrived unharmed. Good job by AA baggage handlers."
Miinukset: "Cramped seating. Airlines seem to be moving seats closer together to be able to hold more passengers."
Plussat: "Flight was punctual and service was good."
Miinukset: "Gate change"
Plussat: "Not much."
Miinukset: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Miinukset: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Plussat: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Miinukset: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"
Miinukset: "4 hour delay got rebooked. Lost my first class seat to Chicago. Not happy"
Plussat: "Wide seats"
Miinukset: "Mo food service"
Miinukset: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Plussat: "I appreciated the fact that I kept getting flight delay updates...."
Miinukset: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Miinukset: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Plussat: "It got me home in one piece."
Miinukset: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Plussat: "Staff was friendly and flight was timely."
Miinukset: "Bad smell on the plane and 20 minutes of turbulence."
Plussat: "Offer to send the carry on for free at the gate."
Miinukset: "Have to pay for check in bag. Used to be free!!!"
Plussat: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Miinukset: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Plussat: "Our flight was delayed overnight in Las Vegas, which was hassle but unavoidable due to weather and pilot flight hours restrictions. But the ground crew and American Airlines worked very hard to compensate all the passengers: gave us each a voucher for hotel, 2 meals, round trip shuttle ride for hotel and airport. Good work to make up for a bad situation."
Miinukset: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Miinukset: "My flight was delayed almost 2 hours and when I went to ask the lady at the kiosk a question I was basically told to go sit doWn and be quiet"
Plussat: "wi-fi access"
Miinukset: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Plussat: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Miinukset: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Plussat: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Miinukset: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Plussat: "The flight was short."
Miinukset: "Once again my flight was delayed, this time 50 minutes!! . Last time i had to stop in Vegas I got stuck there overnigh because my flight had been delayed and to mKe things worse they also managed to Miss my flights connection in Miami after they had booked me a new flight.. With a window seat that had no window. I old the flight attendant that I needed help stowing my backpack in the overhead bin, not because it was that heavy or big, but because the previous flight had been 5 hrs long and after being stuck in the middle seat my back was killing me and lifting my bag over my head would have triggered a muscle spasm. I have a back condition and they refused to help me. She would not even hear me out and insisted on me to check my bag, which I refused to because my laptop and tablet were in there without propper padding to protect them. The same flight attendant had already yelled at a passanger and was making a scene that made several other passengers uncomfortable. i understand the flight was full and they were delayed enough, but the airline clients should not have to pay for the airline's mistakes."
Plussat: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Miinukset: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Miinukset: "They changed my flight at the last moment and my connection was 2 hours delayed"
Miinukset: "My seat was next to someone who should have been made to buy 2 seats. I could barely put my seat belt on. My boyfriend & I had to fly for almost 4 hours very uncomfortable."
Miinukset: "Because I arrived 40min before my flight was scheduled to leave the kiosk wouldn't print my boarding pass. I was forced to stand in a line that took 18min for a customer service representative. I was then told I couldn't board my flight. I was then put on standby for a flight that would leave two hours later. I went through security it only took 10min because it was 8am on a Saturday morning in LAS VEGAS. I was through security and my original flight still hadn't left. If the kiosk had just printed my ticket I would have made my flight with plenty of time."
Plussat: "The crew was top notch. Friendly engaging"
Miinukset: "I'm not sure but yet again we had to sit for 30 mins before taxing to the terminal."
Miinukset: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."
Plussat: "Crew was very nice and welcoming. I enjoy having more choices then just pretzels and peanuts for a snack."
Miinukset: "The boarding process seems like it is hectic and not very well planned. A lot of people still standing in line that are not actually boarding yet because they are not in the correct group. This made it hard to actually board and know where the line was. Once on the plane the seats just seemed very uncomfortable."
Plussat: "THERE WAS NOT FOOD MAYBE ONE DRINK THAT WAS IT. ON MY RETURN ONLY A DRINK AND SMALL BAG OF PRETZELS VERY POOR SERVICE. I'D NEVER TAKA AN AMERICAN AIRLINE FLIGHT. THEY KEPT MY SUITCASE IN LAX WHEN MY DESTINATION WAS GUADALAJARA. I HAD NOTHING TO WEAR IT TOOK 2 DAYS FOR ME TO GET MY SUITCASE VERY FRUSTRATING AND POOR CUSTOMER SERVICE WHEN I CALLED TO ASK FOR INFORMATION REGARDING MY SUITCASE."
Miinukset: "I'D NEVER FLY THAT AIRLINE AGAIN."
Plussat: "I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!"
Miinukset: "Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again."
Plussat: "There's nothing to like about Air Canada's Rouge service!"
Miinukset: "Seat comfort."
Miinukset: "Way to small seating area"
Plussat: "Time!! All was on time! And arrived early !!"
Miinukset: "Pre-selection of seats,"
Plussat: "There was a particularly great flight attendant. I wish I got her name but she was really helpful and pleasant."
Miinukset: "The crackers that came with my cheese plate meal were rancid."
Plussat: "Clean plane"
Miinukset: "No charging docks"
Plussat: "I appreciated for free Molson Canadian."
Plussat: "Air Canada Rouge is a great airline. Would 100% fly again and will try to fly every time with Air Canada."
Miinukset: "Video not working"
Plussat: "The flight attendants were helpful, kind, and friendly."
Plussat: "Clear and stress free check in."
Miinukset: "Everything was on point nothing to report."
Plussat: "Being the first passengers to exit the cabin after a 5 and a half hour flight is definitely a perk, as well as getting one's luggage (a priority tag is attached to them) immediately upon getting to the carousel, an other. Leg room and more space is also great."
Miinukset: "The only board menu was not exhaustive, considering one pays over $500 USD to move up to business class."
Plussat: "The staff and crew were just amazing, I traveled with my 83 yr old mom who's in a wheelchair and the staff was with us from arrival to boarding and once boarded, the air crew was helpful and checking up on her often during the flight. The plane was full load of people so it was really hot but the crew came by often with water refill. A lady besides me was coughing a lot and sure enough the stewardess came by with water and to ask if anything she could do without having been summoned. We rented tablets to see movies and I'm not very technological but the stewardess was very patient with me and took time to help me set up and she showed me how to go about in your application. The flights to and from Las Vegas were perfect and all thanks to the wonderful crew you have, even the pilot was standing at the entrance to greet us when we boarded which was great as I got to see who I was entrusting my life to during this 4h38 min flight, quite reassuring. Anyways, UA, Transat and AA take a back seat to Air Canada any day of the week!"
Miinukset: "the heat was real bad, even with he little air vents on the ceiling, it was still really hot. the leg room was cramped but it felt like the seats were a little roomier than my last flights with Transat, UA and AA but that could be my imagination."
Plussat: "No in flight entertainment system. I hate those things. They take up room and lots of times you can't even turn off the screens. Streaming to personal devices is a much better solution."
Miinukset: "Absolutely no room in seats. My knees pressed the seat in front of me. Airlines should be required to prominently disclose seat pitch."
Plussat: "Customer service was great"
Miinukset: "third time flying with air Canada rouge to vegas and its the same story every time. They never check and everyone brings in 3,4 carry on so they don't have to pay the 25 dollar fee. Then there's no room and flight is delayed because of that."
Plussat: "It flew from point a to b safely"
Miinukset: "Last time I saw a similar cabin was when I was 10! I'm 37 now. The overhead baggage bins were made for small bags from a different century. seats were grey....grey. In flight entertainment was by app...that you have to download first, I should have known beforehand. Food was little munchies. Seemed like an old and tired airline"
Miinukset: "My flight was delayed and cancelled for 23 hours. The people working for Air Canada in LAS were rude and condisending. At the time of writing this, I haven't heard anything back from Air Canada on how they plan to reimburse me for the food, and travel to and from the to and from the Airport. Don't fly Air Canada! Hitch hike, it's more dependable than that trash airline"
Plussat: "NIGHTMARE! We were not able to travel due to my wife's illness the nite before we were to depart."
Miinukset: "I didn't like that Air Canada didn't give us a voucher to use within the next year due to the illness. She has had tests since we have been home and her doctor told us we made a good decision not to travel. She documented that for us as well. She wrote a note to help us recover our air fee or at least get a voucher...hoping they will change their mind."
Plussat: "The duration of the flight"
Miinukset: "The staff was rude and inattentive, horrible experience."
Plussat: "On time flight . Flight attendants are polite"
Miinukset: "It was a much older plane than I'm used to, and a really long flight to have no entertainment options. Seats were more cramped than normal, and even numbered weird, it took me some time to find my seat. Overhead storage was very difficult to get into."
Miinukset: "6 hour flight delay missed a whole day of vacation when we called customer service we were redirected to a adult sex hotline by your staff all we got was a 10 dollar voucher for our trouble never flying air Canada again"
Plussat: "On time and efficient"
Miinukset: "To pay American dollars for baggage on AC coming back to CANADA or to pay AT ALL for a bag"
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Miinukset: "The type of planes they use "Rouge" are too small, even for business class passengers. Seating & legroom is like upgraded economy, not business."
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "Convenient times and pricing."
Miinukset: "Seat spacing and amount of space for carry-on luggage is not enough."
Miinukset: "No complimentary snacks"
Miinukset: "Due to icy weather we missed our flight from Montreal to Las Vegas Wed Jan 4. Could they not have waited for the delayed flight from Ottawa to facilitate this connection? Many people had to wait overnight in the plastic airport chairs until the next flight at 8am Thurs Jan 5th. At that late hour could not the lights be slightly dimmed, the heavy beat pop music loop discontinued, and a dispensary machine with water, coffee or tea be in the departure area? There was none and the other shops had closed. It was overly bright, noisy and impossible to stretch out on the seats with rigid dividers."
Plussat: "Old plane, high changing fees. Air Canada sucks"
Plussat: "Liked having the seat next to me empty on the fight back."
Miinukset: "I did not like paying for picking my seat. Back in the day if you booked your ticket you got to pick your seat, like first come first serve, without paying for it. Now, if you want to guarantee a window seat you have to pay for it. I only did it because my mom advised me to. And I did so because I always listen and respect her advice. It made for a good experience because i like looking out the window. However,I did not appreciate having to pay for it. I believe that since we incur a plethora of microcharges for everything on the plane ticket that it should include picking your own seat without a separate charge. It is likely a matter of time before we will be charged extra for salt on our pretzels."
Miinukset: "Leg room is insanely tight. Sure i'm 6ft but this is the first time I felt my legs were swollen when I finally stood up to deplane."
Plussat: "I got home safely...thanks"
Miinukset: "The announcement to limit on board luggage is threatening. I thought if there was not enough space for my on board belongings, it might be taken off and put as checked luggage, even though I met the on board requirements. There should be overhead space assigned to each seat...not first come first served..... that way people wound not take advantage of carry on allowances."
Miinukset: "Unhelpful crew,dreadful status updates about our delay, not enough food on board for everybody"
Miinukset: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."
Miinukset: "Confort de merde"
Plussat: "Service was good"
Miinukset: "There was 3 hour delay on the first flight, that made me miss my connecting flight then they booked another flight which was not a direct flight but with an additional stop. I reached Toronto 7 hours later than my original landing time"
Plussat: "i LIKE THE EARLY ARRIVAL....."
Miinukset: "i DON'T LIKE THAT ARRIVING AT THE GATE EARLY STILL MEANS A DELAY TO DISEMBARK. i'M SURE THEY MUST KNOW ONE OR TWO HOURS BEFORE LANDING THAT THE FLIGHT WILL BE EARLY. wHY CAN'T THE GATE BE READY TO APPROACH STRAIGHTAWAY?"
Miinukset: "Plane was 3 hours late. 10$ meal voucher was all I was given. Had to run to make my connection to europe. Causing lost luggage for 3 days."
Plussat: "I was asleep for most of the flight so at least it was comfortable."
Miinukset: "First, the departure gate was changed without any announcements, and I only noticed it because I stopped to look at and read it off one of the airport's electronic boards. Then, after I arrive at the (new) gate about 20 minutes later, they announce that the flight was to depart at the original gate, which turns out to be a mistake. Very disorganized..."
Plussat: "Boarding was pretty smooth and crew was ok."
Miinukset: "It was very cold in the airplane and if you wanted a blanket you had to pay for it. Also no free food was served. The plane was slightly delayed (~10 minutes)."
Miinukset: "There was a delay in take off for more than an hour. The gate staff did not give any updates and one of them was particularly rude to a mother and her disabled teenage son. The son was becoming quite agitated because he did not understand what was going on and the gate staff person told the mother to keep him under control as if he wasn't there. It was poorly handled."
Miinukset: "The customer rep at the gate checked my bag but didn't attach my name to it, so they lost my bag. Flight attendants did not want to serve any coffee for some reason. Flight from TO to Hfx delayed twice; once d/t no plane available, then the ground crew left so no one to close the plane door from the outside. Had a maintenance issue so sat on the tarmac for way too long. My bag was found & I was told I would receive it the next morning.... NOT!!!"
Plussat: "Curtous and competent crew. Good Price Direct Flight"
Miinukset: "Very little perks on the flight. Flight right at dinner time and no food provided (Need to be purchased on-board. Not all choices were available). Entertainment system required to provide our own devices, but it was not possible to plug in to recharge (5 hour flight!)."
Plussat: "Crew were very nice and efficient."
Miinukset: "Flight was delayed so badly that I missed my connection to Paris and arrived a day late, which was NOT nice."
Miinukset: "Service is absolutely poor. Pathetic. I asked to take away my cup of water. They said we will be back. That point did not arrive till the flight landed."
Plussat: "The crew nice and accommodating; the food for business class was good. There was no food for economy. The seats were comfortable. It was an overall good flight."
Plussat: "Big and spacious plane, plenty of room although room for carry on bags was limited."
Miinukset: "It took a long time for the plane to take off and we didn't have much communication as to why this was happening."
Plussat: "Plane was clean, newish interior and my economy plus seat was comfortable. I did take a red eye, and there was WiFi & power, which was a huge plus, but there was no seat back entertainment like on the way out. That may be by design so people are encouraged to sleep, but it still would have nice to know that want available on the plane. Was happy that a carry on and personal item was a trip option, that was awesome. Bathrooms were very clean. Communication was excellent regarding flight status, fullness of flights, upgrade options, etc."
Miinukset: "Boarding on the way out was efficient, overall great, but on the way home, it was slow, tedious and at times utter chaos. There were several near altercations on the plane over seat assignments. The size water bottle passed out for a 5 hour flight could have been more generous. No food offered due to Covid."
Plussat: "I liked the fact that there were screens at each seat"
Miinukset: "I was extremely disappointed to be in the very last row and unable to recline. I had emailed and requested an aisle seat when I booked because I would need to express milk and get back and forth to the bathroom. I was told I would need to pay for the option to request a seat. Ridiculous! This was my first trip away from my 4 month old and I simply wanted to be comfortable. Instead I had to sit in the worst seat on the plane without even being able to easily get out to wash my hands before pumping."
Plussat: "Crew was excellent. Seats are small"
Miinukset: "Nothing. It was it is."
Miinukset: "Another plane took our gate and our flight was stuck on the tarmac for 10 minutes."
Plussat: "Courteous professional service Good landing Flight was on time"
Miinukset: "Food can be improved Better entertainment"
Miinukset: "Flight carry on baggage mandatory green tag check in. Very small flight. green tag Baggage being asked to be taken from b baggage carousels after waiting for a while. At baggage carousels the baggage arrival delayed by 30 mins. Flight had rough landing"
Plussat: "Loved the entertainment on the plane with directv."
Miinukset: "Seats were not comfortable at all. My back was aching by the end of the flight. The power outlet under the seat would have been great, had it been working."
Plussat: "I was able to find a space for my luggage in the overhead compartment"
Miinukset: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Plussat: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Miinukset: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Plussat: "The flight got delayed however, it went well once in the air. Some turbulence on account of the weather but the crew were very friendly. We got free TV on account of the delay."
Plussat: "On time"
Miinukset: "No snavks"
Plussat: "It was fast and eazy!"
Miinukset: "Rare but we were forced to wait 27 mins in Las Vegas because there was too much "flow" or incoming planes to San Fran."
Miinukset: "The pilot is inexperienced and did not aware early landing more than 30 mins would be undesirable as the assigned gate is still occupied by another plane. Therefore, we were forced to taxi around leading to excessive delay more than 20mins caausing a lot of conencting passengers had to run. The pilot should be retrained"
Plussat: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Miinukset: "Had to pay 70 bux extra for a seat number. Also the outlet that was provided as a perk had an unusual fitting. Additionally, the adapter was not for sale."
Miinukset: "Flight got delayed, they said "no one transfer will be affected " then I paid $450 for a flight with a bag on the cabin They made me check the bag! It doesn't seem a lot , but wen the flight got delayed landing at 6:59 and you have a bus at 7:10 to work makes the difference!"
Plussat: "It got us from a to b but not much more to be said!"
Miinukset: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Plussat: "Some of the United reps in Chicago were helpful"
Miinukset: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Miinukset: "Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
Miinukset: "Very cool staring at the gates... only 5 of them and no crew to bring us in. Even the shortest flights on Alaska or any other airline had cabin service. No drinks and no snacks from San Francisco. Alaska had complimentary beer and wine on a shorter flight from.Medford to Portland and even Portland to Seattle, but United can't even get us to the gate... let alone have any sort of in-flight service. Why is this so expensive again. I would compare flying these commercial named flights to a horrible carnival. Lack luster, over priced and not worth it. Cans vs. Uber... the world is changing my friends."
Miinukset: "Southwest has much better experience."
Miinukset: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Miinukset: "United changed their luggage policy and because I booked through priceline/kayak I was not made aware of this new policy. Basic economy only allows you to bring a personal item on the plane, YOU CANNOT HAVE A CARRYON ITEM. Therefore they charge $25 to check your carry on bag and my flight then became more expensive than a different flight. Poor dissemination of information."
Plussat: "The staff was very friendly and professional. The flight also arrived early."
Miinukset: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Miinukset: "The crew was kind and we boarded quickly however the seats were small. Which mean when your 3.5 hour flight turns into 9 hours due to weather this can become very painful. There is no entertainment unless you brought your own device and without a plug to charge it becomes useless quickly."
Plussat: "The snack mix. The power outlets underneath my seat."
Miinukset: "The steward wasn't very friendly and had a curt attitude when I had any requests for water and a refill of water. I didn't like that you needed the United app in order to watch in flight entertainment. That should be specified before getting on the plane because had I known I would have downloaded it to watch movies. Rather you MUST purchase the internet to download the app once in the air and that was just frustrating to find out an hour into a 5 hour flight. The lack of snacks. There is no variety, I had no idea what I was getting and the offerings they did have felt very restricted. Leg room was atrocious. Especially because we had no overhead room to store our backpacks which meant we had to place it under the chair in front of us. I am relatively tall so I wanted to stretch out my feet under the chair in front of me but they had to straddle my fat backpack and the gentleman who sat in front of me was very large and he kept kicking and hitting my feet underneath his chair."
Miinukset: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Plussat: "The crew was very friendly, fast with boarding and take off, and our flight landed early. Overall great flight"
Miinukset: "No complaints! Good job United."
Plussat: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Miinukset: "The Denver airport was chaotic and the trains were totally messed up!!"
Plussat: "I had to switch seats which was no problem but I was next to two guys who were sleeping and I couldn't wake them up to use the rest room. I usually like to book a window seat with an open seat in the row so that doesn't happen. I will think about using kayak for more trips but hopefully that doesn't happen again. :) I love United, it's a very modern and friendly Airline."
Plussat: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Miinukset: "One of the flight attendants with brown shoulder length hair was very rude to another passenger because the passenger only spoke Spanish. She was very nice to anyone who was white or good looking. Then the pilot said thanks for flying the friendly skies. Really?"
Plussat: "I liked that I landed safely on the ground"
Miinukset: "The cabin was not properly decompressed so it made for a very uncomfortable flight for my ears. Also the plane was cold, bumpy & just overall unpleasant. The systems were down while we boarded the plane so it took longer to board than usual."
Plussat: "Connections were on time. Staff was nice."
Miinukset: "Wish I had a shorter wait in Denver. I had a 3-hour wait between my Las Vegas landing and take off for Omaha. Very tired."
Plussat: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Plussat: "Friendly crew and easy boarding."
Miinukset: "No inflight entertainment due to the fact I didn't have the United Airways app."
Miinukset: "deplaning the plane took longer than the actual flight. It took an extra 40 minutes after initial touchdown to get to the dock. Good thing that i didnt have a connecting flight..."
Miinukset: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Miinukset: "Flight was delayed for 2.5 hours, so I cancel my flight with United and went with another airline that was ontime."
Plussat: "Amazing flight to Dulles international Airport. The United representative came up and saw that I was traveling alone and upgraded me to first class. It was the first time I have ever flown first-class. I was excited I didn't sleep at all so I can take advantage of all the programming that was on TV. I'm so very appreciative of the flight because I could enjoy stretching my legs out and enjoying a comfortable seat. The very attentive crew allowed me opportunity to quench my thirst with countless glasses of water and to watch and keep up with my sports programming throughout the entire flight. Now it will be extremely hard to ever fly coach again. I have flown United the last couple of summers and I have been nothing but thrilled with their service and their staff. Moving forward United would be the only airline that I would care to fly. Thank you for everything and thank you for my safe travels!"
Miinukset: "Nothing at all. Everything was amazing. United is now my only option for air travel. Thank you for everything United. My business will be with you for the rest of my days."
Plussat: "I really liked the boarding process at Las Vegas. The process was pleasant and efficient."
Miinukset: "The flight was a little rocky and I wasn't feeling well, but that's not exactly something the airline can control. :)"
Miinukset: "We had issues with every part of this flight. The kiosk wouldn't find our confirmation, and it took 20 MINUTES to get assistance. The ticket attendant called the gate to let them know we were coming, then when we got to the gate (after over 30 minutes in security) the employee at the door stopped us and said we were "too late". The plane was still connected and the door was still open. We were there for 10 minutes trying to reschedule, and the plane took that much time to leave the gate. The gate attendants were very rude and tried to route us on a flight from Las Vegas to Chicago, then to Anchorage. When I questioned them, they put us on a flight that was 6 hours shorter, and arrived at the same time. They didn't even sit my husband and I together, even though there were seats available."
Miinukset: "They offer no food on a 5 hour flight unless you want to pay extra money, they only gave one small bags of mixed chips, I feel on a 5 hour flight they should atleast give you something more then that. Also no movies on a 5 hour flight unless you use your credit card and pay, again on a 5 hour flight have something that you don't have to pay extra for."
Plussat: "Everything was very nice. The flight was on time. It was perfectly adequate and what I needed."
Miinukset: "This is a general complaint and one that is not at United only, but I am six foot tall. Not really all that tall. I cannot sot comfortably in the seats. And if the person in front of me reclines it can be miserable. I never complain, but this is a big issue for me."
Plussat: "Nothing special"
Miinukset: "Flight delayed twice"
Plussat: "Service was outstanding. United has made tremendous improvements."
Miinukset: "Legroom was too tight."
Plussat: "Great crew, very efficient boarding"
Miinukset: "Not much that could be helped. Short flight, very turbulent on takeoff and landing. Getting stuck in front of a kid who kept dropping her tray table open and slamming it shut wasn't fun, but I know United isn't responsible for someone else's sucky parenting. And when did the leg room shrink???"
Plussat: "Late getting away from first leg creating a narrow window for connection on second leg."