Plussat: "Everything was excelent"
Plussat: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
Plussat: "Staff is the best, very accommodating."
Miinukset: "It was an old plane so not much comfort in business class"
Plussat: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
Miinukset: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Plussat: "Food, service OK"
Miinukset: "Old plane, no TV, seats not comfortable."
Miinukset: "I missed my flight from ABV to Istanbul. The customer representatives at the airport office couldn’t help me find or place me on another flight. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was 12:15a on Sunday (instead of 00:15) which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened. Seems airline treats flights to Nigeria this way"
Plussat: "The services was excellent."
Miinukset: "Delay around three quarter an hour."
Plussat: "Services and quality of food"
Miinukset: "Bit warm the plane"
Plussat: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Miinukset: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Plussat: "Comfortable and uneventful flight - just the way it should be!"
Plussat: "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
Plussat: "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
Plussat: "Crew and entertainment were above average."
Miinukset: "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
Miinukset: "Delayed flight. Lost baggage. Although promised to be delivered on the next day, it didn't happen. Still waiting for resolution of this issue."
Plussat: "Superb entertainment system"
Miinukset: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Plussat: "Great food!"
Miinukset: "The aircraft looks a little old."
Plussat: "You guys are blessed and best of all of time"
Miinukset: "I didn't hate nothing it was the best"
Plussat: "Very friendly and willing crew."
Miinukset: "Sound through headphones could be better. Hope to have free onboard internet one day!!"
Plussat: "The crew's effort to comfort the passengers and the food served"
Miinukset: "Delay both before and after boarding"
Plussat: "Quick check in. Nice staff."
Plussat: "not much"
Miinukset: "hostesses not so courteous"
Plussat: "Service-crew, food, entertainment variety; good value and connection options"
Miinukset: "1. Seat did not seem to maintsin incline. NOT an issue out bound. 2. Consider it takes 11 + 2-3 ours to transit from European locations. 3. Flight delayed 50 min"
Plussat: "Great service on and off board. Great and very comfortable airplane."
Plussat: "It seems like the company and crew go above and beyond for its passengers. Even those in cabin. We still get treated like first class. That's awesome."
Miinukset: "Everything was pretty good."
Miinukset: "Would not refund my ticket or make changes. Turkey is full of terrorism and all Americans have been evacuated from this country and the airline would not refund me. They kept my money and robbed me."
Miinukset: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Plussat: "LOVED the attention that was given to passengers that wanted/needed rest."
Miinukset: "Looked into purchasing 1st class because flight was 10hrs & it was insanely expensive. The poor peoples cusions need some up dating, they are uncomfortable & worn."
Plussat: "I enjoyed that it was a new plane."
Miinukset: "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."
Plussat: "Avoiding my to go Israel Delta monopoly is fading"
Plussat: "Nice aircraft"
Miinukset: "Quantity of food served was less for 13 hour flight"
Plussat: "Everything worked well. Service, food, entertainment, et all."
Miinukset: "nothing was amiss."
Plussat: "The food quality is down. It used to be better in terms of quality and quantity"
Plussat: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Miinukset: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Plussat: "DC to Istanbul: Good food and nice flight experience. Helpful staff were always ready to help. Istanbul to DC: clean, maintained aitcraft, nice crew, good food."
Miinukset: "DC to Istanbul: Broken bathroom lock. Not very clean aisles. Very few English speaking crew. Istanbul to DC: Ran out of second option lunch. This seem to happen frequently. Most of the crew members were strangely not around. This resulted in two overworked crew members and lots of trays sitting on our laps for sometime. I was curios what all the other ones were doing."
Plussat: "Everything was appreciated"
Plussat: "The food was good, the crew was very professional and friendly."
Miinukset: "The seats are too crammed and there's barely any room in the economy class."
Miinukset: "The Kate arrival at the final destination."
Miinukset: "Turkish Airlines Lift off. Finally after the hours of waiting, standing, passport controlling we are on board. Blessed air conditioning freezes the cheery rainbow seats Tossed back with painful whiplash the nineties surround us again. Enter to find the changing table Dirty diapers and wipes for tiny asses Moan, itch, pick, cry, kick, kick, scream Mommy Mommy Mommy Mommy Mommy Decadent. Familial entitlement on a budget. Sit down to stares. Without doing anything So begins the ogling Not for beauty or glasses But because of his right to look in any direction he pleases. The drink cart comes by Soft drinks only Stuttered English behind Only a sweet belch of coca cola Released, bubbling an unfettered expression shared across all languages. (but do they share my disgust?) Oh to fly, to find a cab to drive in the big city."
Plussat: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Miinukset: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Plussat: "Everything was perfect during the flight."
Miinukset: "However, our luggage did not arrive."
Miinukset: "My luggage did not make it to my destination with me. I waited an hour by the luggage carousel until I saw someone that informed me that one of my suitcases did not make it onto the flight. I had to wait until the next day for it to be delivered. While I am glad it was delivered to my residence, I am frustrated for the inconvenience."
Plussat: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Miinukset: "Late depature. Seats not that comfortable. Headphones are really bad quality. Touch screen difficult to use (not very responsive to touch)."
Plussat: "Got home."
Miinukset: "Kept us in line to board for 30 minutes. then announced a delay. No service due to short bumpy flight. Probably nobody's fault but..."
Plussat: "Crew was lovely."
Miinukset: "Heat on flight was too high the second half."
Plussat: "Departure and arrival were on time. Fairly smooth flight"
Miinukset: "Boarding process was quite strange. Hand checked some travelers but not all with no explanation. Breakfast was a bit "off""
Plussat: "The color of the seats"
Plussat: "The food was acceptable for a person from the US. The seats were adequately comfortable but seats were shorter than our Istanbul to Dhaka flight."
Miinukset: "The leg room was too short for a six foot tall American."
Miinukset: "Delay, rude service, ran out of food for vegetarians"
Plussat: "Smooth ride. Wide variety of snack options. Convenient charger for my electronics."
Miinukset: "Wish I knew I’m advance the importance of choosing a non-middle seat. The middle seat for 9+ hours was pretty miserable."
Miinukset: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Miinukset: "Lack of meal"
Plussat: "CHEAP but nice."
Plussat: "The plane seemed really nice (Dreamliner). Despite being tall, it seemed like I had a bit more leg room than in other economy class seats."
Miinukset: "I was in one of the boarding groups that got to enter the plane last. While I don't mind that, since the last group since in front of the plane, people who sit in the back sometimes put their carry on luggage close to the front of the plane so that they can get it on the walk back down the aisle rather than fussing with it when everyone is standing up. I wish there was more emphasis on making people put their carry ons above their own seats."
Plussat: "There was one particularly pretty crew member with a great laugh and she was very friendly"
Miinukset: "I flew out with the same luggage that I flew in with. They charged me $56 for it. It seemed as if they made a new rule out of the blue and included my personal bag my carry on. It wasn't that they had to be concerned about the FAA weight requirements because the flight was only about 80% full. The in-flight entertainment was limited and there was no audio... so in other words, you could not simply turn on music to go to sleep by. This is a very bare-bones airline. Also, one flight attendant was perhaps the rudest person I've ever come across. "Go talk to someone else - I'm busy." All I asked for was a fork. She was simply opening a bin at the moment."
Miinukset: "No beverages or snacks"
Plussat: "There was a medical situation on board. The crew kept us informed as to why we were delayed and updated us on the situation and when we would be leaving. A dispute between two passengers was solved by the steward wisely moving one of the parties involved."
Miinukset: "Water should be available free of charge on all flights longer than two hours."
Miinukset: "I had to pay for seating"
Plussat: "It's a very nice plane, everything seems new and updated. I like that the cost of the flight didn't break the bank."
Miinukset: "I don't like that I had to pay for food (being that it's an international flight 8 hours). It's the first international flight and the first flight ever that I've had where they didn't at least offer you a drink. I also didn't like how phony the baggage system was. I had to pay 65 dollars for one bag...because I paid it at the airport vs paying it online. And last but not least I wasn't satisfied that I wasn't able to check in online beforehand, the line was ridiculous."
Plussat: "Comfortable planes and great prices"
Miinukset: "Having to pay for drinks, even water!!"
Miinukset: "Seat comfort on flight."
Miinukset: "DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable."
Plussat: "The 787 Aircraft was nice."
Miinukset: "3+ hours of delay on a 6 hour flight isn't acceptable (DY7148 from Boston to LGW on Jan 7 2018). After late arrival of the aircraft, "weather" caused a 1 hour delay in boarding and another hour of delay for loading bags. The only "weather" in Boston was "cold" (aka winter). Perhaps they'd have to cancel the flight if someone saw a snowflake."
Miinukset: "Boarding at jfk was a shambles as there were o announcements as to why we were being delayed. Once on board it was ok very cramped seating but at least the crew were pleasant. Having read some reviews early I agree I think that if you have a good flight crew then at least your flight will be ok if not then it will be unpleasant. It wasn’t a cheap flight for a budget airline and will endeavour never to fly with them again."
Miinukset: "Seats too small in economy"
Plussat: "TV screens in backs of seats"
Miinukset: "Generally not a comfortable flight. Boarding took ages both ways. I’m generally not down for ‘budget’ international flights - without adding the $60 meal service each way they don’t even offer you a water, let alone a coffee. I had to ask for water in the back and they were stingy about giving it out insisting they had to go in little plastic cups, very inconvenient."
Plussat: "The flight from Boston to Gatwick was most pleasant - plenty of leg-room in Economy Class. The food was somewhat mediocre, especially the snack served at breakfast-time. Overall, however, a very good five and a half hour journey."
Plussat: "Flight was safe...!!! The most important thing...!!!"
Miinukset: "No food Tight seats Narrow isle Bathroom a mess Not even a free inflight drink"
Plussat: "Very little"
Miinukset: "This is a budget airline, but the slightly lower cost doesn’t compensate for the rude staff, chaotic experience and general misery of taking a red eye flight with Norweigan. Throughout the night, the lights were switched on and off, announcements were made and the crew to sell us stuff. Crew refused to serve water to passengers unless you were prepared to argue with them. Avoid!"
Plussat: "new planes, clean, easy boarding."
Miinukset: "For the price, everything was great."
Miinukset: "They don't give you ANYTHING onboard. Literally NOTHING but a glass of water. You pay for everything. Horrible!!"
Plussat: "No entertainment provided"
Plussat: "I got a refund. Nothing other than that."
Miinukset: "Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest."
Miinukset: "Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class."
Miinukset: "A multi-million dollar company that does not offer you a glass of water on a 7-hr flight, unless you buy a meal. Classy."
Plussat: "Boarding was fast and easy"
Miinukset: "For a premium business ticket, the service, comfort, and food is extremely poor."
Plussat: "Nice crew and good clean plane."
Plussat: "Clean cabin, friendly and efficient crew, quick service via app for snacks, etc."
Miinukset: "Crowded overheated waiting area at the gate; 2 ½ hour flight delay"
Plussat: "Bathrooms accessible and not overcrowded. Air-quality in the cabin was good. Seats fairly comfortable."
Miinukset: "No complementary water tea or coffee. That is very basic for any flight over six hours. It was a big surprise to pay $45 for each seat in order to reserve ahead of time. We traveled as a family of five. Not so cheap as advertised will think twice next time."
Plussat: "Plenty of room. Very good value."
Miinukset: "For business class the meals were mediocre. But I didn't book it for the food. :)"
Plussat: "Plane was in good condition and my seat assignment was good - nobody was sitting between myself and the person seated at the window."
Miinukset: "Staff was a little unfriendly and the cheapest fare did not include any drinks or snacks, let alone meals."
Plussat: "This flight was very inexpensive. I did not get food service and the entertainment was limited because I chose the least expensive fareI really got my moneys worth: The plane was new and comfortable the crew was respectful and helpful, snacks and beverages were available for a reasonable price"
Plussat: "The plane was nice and cool, and the music was a nice touch."
Miinukset: "The seats were very crowded, little to no leg room available, and the movies kept crashing every time I tried to watch them."
Plussat: "The bulkhead seats were great. Lots of room. Would love to come home with those"
Miinukset: "The boarding process was a bit helper skeleton. Really could not understand the woman announcing"
Plussat: "Crew were attentive."
Miinukset: "Front row passengers were loud and inconsiderate the whole way across. Couldn't sleep. Perhaps an announcement to inform passengers to please keep conversation to an appropriate level for most want to sleep would be nice."
Plussat: "The Dreamliner is a great plane if you get a premium seat."
Miinukset: "I wanted to book a premium seat but they had sold out. I bought extra leg room thankfully and a very narrow middle row seat. I would never book that again. Very uncomfortable. Despite paying an elevated Flex fare I did not even get a free blanket on take off and had to pay $5 for one. What a rip off."
Plussat: "Nice, new airplane, modern bathroom, movie selection pretty good, was expecting a low budget look, but it was all high-tech and attractive."
Miinukset: "the usual complaint \i have with all the airplanes, not enough legroom, and no, \i will not pay extra on principle. I also had a problem with the TSA agent, but \i guess that is not your problem. Had to wait a long time for "opt-out.""
Plussat: "Efficient and cheap"
Miinukset: "No free drinks or food, not even water. Very cramped"
Plussat: "The price was prime and the quality of service was top notch. Best, in-flight meal I have ever had and the plane had some cool tech too. So for a nerd like me, it was awesome."
Plussat: "It was on time and the seats were comfortable."
Miinukset: "The policies around hand luggage, checked luggage, and meals were all very unclear and we did not know what was included with our flight. In addition, they opened all of the windows electeonically, long before landing, waking us up."
Miinukset: "They overbooked and denied me from boarding even though I was on time. They first told me the next available flight with an opening would be 48 hours later, and a couple hours later they told me never mind, the next available flight wouldn't be avIlble until 5 entire days later. Trip ruined, my first international flight ever. After 6+ hours of battling on the phone with them and looking for other flights (prices starting at 700% of my original booking price) I accepted defeat, left the airport, headed home and went to sleep. When I woke up the next day version of the same flight on the same airline was available for only about 210% the original booking price, a flight they specifically told me would not be available to me for a transfer. They ultimately booked the transfer "free of charge" although they tried to tell me I would not be refunded for the original flight, nor granted the voucher for a future flight that they originally tried to offer me to pacify me, nor would they pay me the compensation I am legally entitled to in these circumstances for 400% of the original booking price up to $1,350 for international flights delayed by at least 4 hours. In other words, I had to choose between getting to my destination a day late after incurring many additional expenses as a result of their overbooking practices and being told the next flight was in 144 hrs (a day before my originally planned return date), or canceling the trip maybe possibly being partially compensated for all the money I already put into the trip. All in all about the worst experience I could imagine short of the plane crashing or them punching me in the face and then laughing at me just for fun."
Plussat: "The crew was very nice, there were movies to watch, boarding was easy and the flight didn't have any problems in general"
Miinukset: "Seats are on the smaller side and it was a long trip, I asked about food and the flight attendant told me there wasn't any service so I bought a sandwich, after that we got dinner."
Plussat: "The ease of boarding and the friendly crew"
Miinukset: "I have a Gluten allergy and I decided when I got to the airport that I would upgrade to Platinum. When the started to serve the meals, I politely informed the flight attendant that I had a Gluten allergy and would like to purchase a salad instead. She stated that I needed to reserve my Gluten Free option 72 hours in advance and that a salad was not available. So I ate my snack of a nuts for an 8.5 hour flight. This is a HUGE disservice to those who have allergies! Because of this...I will no longer fly with Norwegian!"
Plussat: "Price, direct flight"
Miinukset: "Everything except price!"
Plussat: "Service unhappy to be there. Crazy delays."
Plussat: "I have never heard of this airline and was pleasantly surprised at their professional and kind service. Hope I can travel with them again."
Miinukset: "As above and I was pleasantly surprised also by the cartoons on the drop down screens that were good for all ages."
Miinukset: "From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible."
Miinukset: "check in was a nightmare it took over an hour of being pushed without anyone controlling the queue"
Plussat: "Everything went smoothly."
Plussat: "Crew amazing, seats poor"
Miinukset: "Padded seats,"
Plussat: "Flight crew was great. Enough leg room"
Miinukset: "Seats that recline"
Miinukset: "Seats were very uncomfortable"
Miinukset: "Unexpected baggage charges despite only taking carryons"
Plussat: "Yes and yes"
Miinukset: "For what it is that you offer I am not sure what more I should expect. All staff were courteous and friendly. Great job."
Miinukset: "Whether the type of aircraft or the plane itself the pressure system did not work. It has been years since I have had to deal with clogged painful ears, but for 30 minutes this was the case. The flight was over 40 minutes delayed and no announcements were made. Boarding and deplaning was chaotic."
Plussat: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Miinukset: "Boarding process was not as effective at Gatwick airport as expected."
Plussat: "Budget airline comfort"
Miinukset: "They could have first called speedy boarding so I didn't appear like I was trying to jump the queue. Also ended up boarding along with everyone else as in a bus so didn't really get any advantage for paying for the perk"
Plussat: "Nothing, the most horrible airline with rude crew and unpredictable."
Miinukset: "At least be courteaous when your flight is delayed 3 hours"
Miinukset: "Boarding was haphazard, food had to be paid for, even water and the flight was delayed"
Plussat: "Good enough for price. Quite long boarding process."
Plussat: "Decent legroom and space to spread out."
Miinukset: "Some entertainment options would be welcome."
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Miinukset: "Late. Boaring hectic."
Plussat: "Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!"
Plussat: "Crew was friendly"
Miinukset: "Seats are uncomfortable"
Plussat: "Food and crew were excellent"
Miinukset: "8 hours in the air."
Plussat: "Arrived on time."
Plussat: "Fast easy hoarding. Friendly staff"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Plussat: "EasyJet is always a good option. Baggage is included which is not common these days among small airlines. Flight attendants are very friendly."
Miinukset: "Just under a three hour delay without notice"
Miinukset: "Boarding delayedchaotic"
Miinukset: "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"
Miinukset: "When you check in, you are asked to choose your seats. Every seating option comes with and additional charge of some sort, so your tickets are actually more expensive than you thought. Bait and switch!"
Miinukset: "We didn’t take it. Although it was scheduled for a 6:50 am departure it was delayed until noon and we would have missed our flight from London to the U. S. It was very hectic and frustrating trying to find another flight. We got NO help from ez-Jet. Luckily TAP Portugal was extremely helpful and we did make our Delta flight with lots of extra help from them."
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Plussat: "Did not take this flight. Had to pay 89 Euros extra to change the flight because we were given the wrong flight number when it was booked and printed out. The printout read 3:45 pm as the leaving time, but the flight number printed was for the 10:10 am flight."
Miinukset: "We had to pay 89 euros to take the flight we originally book. We sustained a lot of stress as I engaged in a chat session and had to place several phone call to solve the problem."
Plussat: "Excellent pilot communication an great flight attendants."
Miinukset: "No complaints"
Miinukset: "Gate agent"
Miinukset: "I did not get on to the flight because the connection flight was late! I then had to wait 5 hours to get an answer that the next flight will be the day after in the evening! Worst service I have ever experienced!"
Miinukset: "Dealing with being overweight Seating was a bit tight"
Miinukset: "The airline is perpetually delayed. Food options are not vegan friendly. The crew is not very service centric"
Miinukset: "The crew was very rude and aggressive. I had a woman bag and a small cabin bag and they require me to put the handbag into the cabin bag, which is fine. But i arrived to the flight after an injury in my leg when i can barley walk and needed my handbag as it has my painkillers and my leg band, but they refuse to let me keep it and keep insist that i have to put it inside the cabin bag. At the end i paid 60 euro!!!! for that as i didn't have energy to argue and the flight was about to leave. This is the last time i'll use easy jet!!! i'd rather pay more and get some human behavior. very very poor and disappointing experience."
Miinukset: "Flight cancelled"
Miinukset: "flight was delayed"
Plussat: "The crew was very nice"
Miinukset: "The seats don't lean back. My dear, in particular, had a giant stain, a small hole and was filthy. The seats are too narrow with almost no leg room. They don't give you water or beverages for free."
Plussat: "The crew on board were excellent & very friendly."
Miinukset: "We were delayed for 4-5 hours, and the desk agent at the gate did not fully explain over an official announcement what was happening. This caused everyone to approach the desk to individually ask about the updated status of the flight. The actions post-delay was unorganized and we were very uniformed of what was happening. It felt like we just had to listen to rumors from the crowd."
Plussat: "Boarding and Crew were excellent"
Miinukset: "There was no acknowledgement from EasyJet, when i called Customer Service, that there was a strike at the Barcelona airport. After waiting on the security line for 90 mins and concerned we were not going to make our flight, I called to find out what my options. I was greeted by a very rude and unhelpful individual who ended up just hanging up the phone on me after asking if she could help me by telling me my options. Not exactly something I wanted to experience after the frustration of waiting on a line for 90mins."
Plussat: "Low cost"
Miinukset: "High price to check luggage"
Miinukset: "Your check in system, does not work well"
Plussat: "The price for the ticket"
Miinukset: "No free fondo"
Miinukset: "Just fckin everything"
Miinukset: "Delayed. Confusion over gates."
Plussat: "The ground crew was very helpful before boarding."
Miinukset: "Delayed announcement could be done a little earlier before boarding time, not after it was past the boarding time."
Plussat: "Seat was all sticky and I had to clean it"
Plussat: "Price and efficiency"
Miinukset: "Well it is a low cost airline, you get what you pay for"
Plussat: "Seat not too cramped. We didn't get lost - as BA flight did recently!"
Miinukset: "Flight was delayed! Info re delay was limited."
Miinukset: "Late takeoff - late arrival"
Miinukset: "have to pay 55 euro’s for checkin .... crew very rude at the desk"
Plussat: "I liked that I didn't feel squashed and this is about it."
Miinukset: "I disliked the fact that our flight was delayed and we weren't notified about it. I disliked that we got told there was a problem with the engine but they didn't allow us to either get off the plane or change plans we just sat there as they ran test after test. Asking us to sit down for them to see if the engine is working okay. They asked a member of the public who was sat by the wing to keep an ear out for any funny noises. We stayed on the runway for an hour and a half after it was already delayed. Once we set off in fear that the engine might fail again Ryanair didn't even off us a free glass of water to show appreciation for peoples tolerance. It honestly isn't worth the money you save."
Plussat: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Miinukset: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Miinukset: "Flight was cancelled , next flight 2 days later. Only online checking within 24-2hours else 55£ at the airport . Tried to checking online multiple times. Advance checkin online not free , checking at airport 55£ . In Less than 2 Hour before boarding online is not possible anymore. Ryanair counter cannot check you in and you will be sent forth and back to other counters"
Plussat: "No frills but got us there safely on time."
Miinukset: "Had to walk on the Tarmac."
Plussat: "Boarding was ahead of schedule, but we waited on the runway for a long time. Checking in via an app is great too."
Miinukset: "The seats are uncomfortable, the application of the baggage policy is inflexible & difficult, there are no places to put your things and having seating assigned randomly when you travel with someone is ridiculous. I love discount airlines, but being charged for things that would make me happier while not costing the airline a penny is too far. Ryanair gets your initial business with artificially low rates and then nickle-and-dimes you until you pay at least as much as you would by just going with an honest carrier that charges normal prices up front. I am tired of being messed about when there are equivalently priced carriers that aren't such shysters."
Plussat: "Loved the speed and efficiency of everything; we arrived from Dublin to Gatwick 25 minutes early. Plenty of opportunity for inflight purchases for such a small flight which was great!"
Plussat: "Boarded from gate beside the executive lounge."
Miinukset: "Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board."
Miinukset: "No flight announcement at Dublin airport so missed flight"
Miinukset: "Very long walk on landing"
Miinukset: "Customer service"
Miinukset: "Slow, uncomfortable system of mass boarding."
Miinukset: "Flight was very late.(over 2 hours) Notices not posted timeously No meal tokens offered, or anything else to soften the irritation Boarding and offloading by stairs into the rain - cheapest possible options."
Miinukset: "Anxiety over the luggage."
Miinukset: "Sitting 10 rows from my wife"
Plussat: "Cabin crew is pleasant and professional."
Miinukset: "Two days in a row the gate operations seemed disorganized. My flight from London to Dublin was over an hour late, and then my return flight from Dublin to London was also an hour late today."
Plussat: "i made my flight and saved a lot of money."
Miinukset: "i was shocked that i had to pay for water."
Plussat: "On time"
Miinukset: "Hard seats"
Plussat: "Was cheap"
Miinukset: "Was very late"
Plussat: "Crew were polite."
Miinukset: "Flight was delayed 1 1/2 hours. There was no announcement that there was a delay or explanation.. The Priority boarding is very poorly organised . when we were finally let out onto the tarmac there was a mad scramble by the non priority customers to get to the plane although the one lady in charge did control things to a degree I might add that at Gatwick going to Belfast the Priority boarding was a joke. If you are going to make customers queue in the corridor please put a sign up outside to indicate the you dont't have to queue"
Miinukset: "I was told next time I have to be careful with my carry-on because I'd have to pay £50 otherwise. However, my carry-on is TSA approved, it has a lot of pockets so it may appear to be a bit bigger but I don't overstuff and I've had no issue getting my bag into the overhead bin. Granted, the officer was kind when she said it, but I also measured my bag and weighed it before my flight and I shouldn't feel there should be an issue with my bag. On my return flight I had souvenirs in my bag (meaning more in my SAME bag) and no one said a word about my carry-on."
Plussat: "The price"
Miinukset: "It was uncomfortable It was late"
Miinukset: "In order to ride the plane, I have to walk outside. It is very cold."
Plussat: "The price was fantastic! the best around :)"
Miinukset: "There was no notification from cabin crew to advise us to ensure we collect our luggage BEFORE we go through the glass doors at Gatwick. We were expecting to show our passport and collect our luggage from the carrousel but didn't realise until after we went through the glass doors and had to wait over 40 mins for it to be brought to us. What was so astonishing- we were told we weren't the only ones this happened to. It would be very useful if cabin crew made the passengers aware of this to avoid it happening time after time with others/flights"
Plussat: "The price is the main reason to fly. It was on time and efficient. Would definitely ride this airline again."
Miinukset: "Restrictions on baggage made me have to rearrange. Nothing major, just a slight inconvenience."
Plussat: "Timings, the plane was fine for the short journey we had."
Miinukset: "The boarding process and difficulty in hearing the crew member as he had a very strong Eastern European accent"
Plussat: "Gave 1 star for food & entertainment as didn't buy food and of course too short for entertainment Would fly again with Ryan Air if they didn't insist on a printer boarding pass, too difficult."
Miinukset: "Having to print out a boarding pass is almost impossible when travelling as no access to a printer. The check-in area at Dublin as poor signage as I needed to get my booking pass stamped & passports checked The seats didn't recline & because I am not tall the head rest curve pushes my head forward (on most planes) have gap behind neck so very uncomfortable only helped by reclining seat. Boarding messy as no seat order called hence isles blocked, most planes load back seats first keeping isles free, this plane had back & front stair gangways but weren't told."
Plussat: "Price - boarding was good, especially considering plane was full."
Miinukset: "Punctuality - about 40 mins late both ways - I kinda factor that in now!!"
Plussat: "Ryan Air is the worst airline. They rip off unassuming people by exorbitant charges at the airport."
Miinukset: "The customer service is nonexistent and the companies policies ar designed to take advantage of customers."
Plussat: ", bought a coffee & the male attendant told me how to use it . New filter lid"
Miinukset: "waiting to take off . Flight boarded early then we sat on plane . 12.50 flight & arrived just before 15.00."
Plussat: "Cheap, quick, and safe flight."
Miinukset: "Because the tickets are so cheap, they try to get money out of you at every turn! They charged us $20 each to print our boarding passes at the airport (it wasn't enough to have them on our phones)! They make you pay to check a bag and you have to arrange it ahead of time (cannot ask to do it at the airport). They made a big fuss about the sizes of our bags and threatened to charge up to $55 per bag if they needed to check them at the gate! They have tiny compartments at the gate but our bags fit without any issues on the plane itself."
Plussat: "boarding was on time and no delays on the tarmac"
Miinukset: "It was way to small, no room. Rough take off and landing"
Plussat: "The flight was very late and then the gate information came up almost as the flight was boarding."
Miinukset: "Lack of boarding information"
Plussat: "The price"
Miinukset: "They will hit you for more money every chance they get. Checked baggage. Not printing boarding pass prior to getting to the airport."
Plussat: "The flight was on time and boarding was quick."
Miinukset: "No complimentary drinks. But I expected that so it was fine."
Miinukset: "Everything, especially the employees"
Miinukset: "Checked our party (two adults and three kids with backpacks) of 5's hand luggage, letting most other single travelers get onboard with hand luggage. What is the point, if you choose not to travel with checked bags and at the gate they still check hand luggage?"
Plussat: "We arrived to our destinations, and so did our bags. Good! And crew were all friendly."
Miinukset: "But this budget airline feels so in every sense. Boarding is from Tarmac, even coffee or tea costs checked bag, and weight limits are low, boarding is chaotic, no flight entertainment... By the time we paid for all our bags and did the whole dance of moving items from bag to bag to meet limits, we could have probably picked a better airline and had more comfort. They have a policy to charge for musical instruments, and even though there was space, on our return flight we were forced to check it, which we mostly try to avoid for safety of instrument...the way out no issue, the way back we got a stickler. Overall, for single travelers who don't care where you sit and just have a small bag, go for it. Trying to shoehorn a family of four plus instrument led to several up charges and annoying encounters at airport. I'll avoid next time."
Miinukset: "Baggage delayed 45 minutes"