Etsi halvat lennot reitille San Franciscon lahden ympäristö $[81-Suomeen

Miinukset: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."

Plussat: "I always have a consistently good experience on Delta. Everything was great."

Plussat: "Crew attentive and helpful"
Miinukset: "N/a"

Plussat: "The flight was on time, with no unanticipated problems."
Miinukset: "Traveling first class in the CRJ commuter planes is really just coach as it was 15 years ago."

Plussat: "Plane was clean & modern"
Miinukset: "More leg room"

Plussat: "Crew was friendly."
Miinukset: "Wish the seat was more comfortable. Landing was jittery and bumpy."

Miinukset: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."

Miinukset: "Couldn't have been better"

Plussat: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"

Miinukset: "Everything was excellent."

Plussat: "All needs were met."
Miinukset: "There was a fire truck with lights going on the run way when we arrived. Wasn’t concerned because the crew didn’t seem concerned but would have also liked to have been told to not be concerned due to other passengers worrying. But you can’t know everything so no big deal"

Plussat: "Got me there Safely"
Miinukset: "Couldn’t understand announcements... at all! By flight attendant or pilot"

Plussat: "Quick boarding, great seats and everything went on schedule."

Miinukset: "Nice pillows, eye covers"

Plussat: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Miinukset: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."

Plussat: "The crew at the airport was very courteous and helpful."
Miinukset: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."

Plussat: "Easy to boar, no delay and arrived on time"
Miinukset: "One of the flight attendant was a little rude to some passengers."

Plussat: "The crew"
Miinukset: "The delay"

Plussat: "Customer service was great"

Miinukset: "They change schedule day before we flight, the change schedule 2 time while were flighting"

Plussat: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"

Plussat: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Miinukset: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."

Plussat: "Flt on time, very nice and friendly gate agent and flight attendant"

Plussat: "Everything was Excellent"
Miinukset: "Excellent job and keep it up"

Plussat: "That the planes flew and i met my connections and arrived home."
Miinukset: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."

Plussat: "New aircraft A320"
Miinukset: "Late,"

Miinukset: "Both Delta planes were too warm. My fingers were sweating, which is a first."

Miinukset: "Delayed by 3 hours"

Plussat: "Friendly crew"
Miinukset: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."

Miinukset: "The person sitting next to me what is not able to fit in their seat, therefore, he filled his seat and half of my seat. I don't think it's fair that I paid for a full seat and only was able to use half of my seat. I was incredibly uncomfortable the entire flight. I was pressed up against the window and against the stranger passenger that I did not know. By the end of the flight, my shirt and my pants are soaked with sweat, it was not my sweat."

Miinukset: "Mechanical failure had to switch planes an hour and 20 minutes late"

Plussat: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"

Plussat: "Service"
Miinukset: "Comfort"

Plussat: "The nice Pilot that did show was a gem!"

Miinukset: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."

Plussat: "The flight left on time and landed earlier than anticipated"
Miinukset: "The seats were narrow and very upright"

Plussat: "Flight was very comfortable and had a lot of space to move around"
Miinukset: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."

Plussat: "Everything went smoothly boarding etc."
Miinukset: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."

Miinukset: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."

Plussat: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."

Plussat: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Miinukset: "Dealing with West Jet to refund a mistake on the ticket purchase."

Plussat: "Nice Pajamas. Individual window seat. Decent food."
Miinukset: "Seat ptich could be/should be - wider. Snacks can be better and have better option.. ( only Apple for a fruit? Gimme a break)"

Plussat: "Ability to change planes with a 30 minute layover."

Plussat: "Crew were friendly, half full flight was nice to have room"

Plussat: "Plane was a newer one, clean, and the stewards were nice."
Miinukset: "New seating was terrible. The seats are so jammed together that my knees were pushed up into the seat in front. How can anyone be comfortable with this kind of seating arrangements?"

Plussat: "Frontline staff were nice."
Miinukset: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."

Plussat: "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
Miinukset: "The plane didn't have full catering options."

Miinukset: "I'm just glad that we got to the airport 2 1/2 hours early because we needed it. We had to check a dog so we had to go through the special needs line, they had 2 out of 20 of ticket lines open. My wife also needs a wheelchair and after 45 minutes of standing in line, I spoke to one of the idiots that are supposed to be there to help and he went and got a wheelchair which I had to push my wife in the wheelchair through the zig zag line with 2 large suit cases and a dog. It took us an hour and a half to get tickets and then they called for someone to push the wheelchair and we where told to wait for them there. We waited for 10 minutes for someone to come but no one came so I started pushing her towards the Sercurity check line and finally someone came to push her and he stayed on his phone the entire time. When my wife got to the point where she needed to walk through the metal detector she was having a little trouble getting out of the chair so they told her to just stay in the chair and they would push her through in the wheelchair. When she got through, they almost strip searched her and patted her down like she was a criminal. That took another 25 minutes!!! They the guy pushed her to our gate and insisted on taking the chair back with him, so 5 minutes later they asked if it was anyone who needed assistance getting on the plane. I went up and told them that my wife needed a chair to get on the plane so they had to call and get another chair which took another 10 minutes and finally we got on the plane. It took us 2 hours and 15 minutes to get a ticket and go through Sercurity!!!! Very very very unprofessional!!!"

Plussat: "Boarding was efficient and plane was on time."
Miinukset: "Seats were old and dated and there was no entertainment offered."

Miinukset: "No social distancing‼️Service on plane just horrible"

Plussat: "Love love love this airlines! I wish the US carriers were like this!"

Miinukset: "Free wifi"

Miinukset: "We were delayed for quite some time with no explanation."

Miinukset: "they allowed either carryon or a personal pack"

Plussat: "Requested for a aisle seat. Done without any issue. Very good food."
Miinukset: "Airport in Istanbul"

Plussat: "Nothing."
Miinukset: "I bought Turkish because I want to take 3 piece checked luggage. They charge 300 for 3rd piece luggage."

Miinukset: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."

Miinukset: "the boarding was delayed and i missed my connection flight and have to stay 8 hours for another flight."

Plussat: "Timing. Food and service"
Miinukset: "Unanounced delay of about one hour due to long unexplained route"

Miinukset: "Cabin temperature was very cold"

Miinukset: "The booking experience was exceptionally bad. Never again through you."

Plussat: "Personal Travel bag"
Miinukset: "Delay"

Plussat: "Everything was fine"

Plussat: "Good food"
Miinukset: "Uncomfortable seating, oldish plane, depressing colour combinations in the plane. Plane lavatory was dirty"

Plussat: "Overall experience was good."
Miinukset: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."

Miinukset: "Deplaning and boarding at Istanbul. There were no gangways. We were made to get into a bus in heavy rainfall. We were drenched by the time we got into the next plane."

Miinukset: "Istanbul Airport: Overcrowding at Arrival / Transit Terminal Way finding-poor signage for transit passengers"

Plussat: "They offer 3 meals"

Plussat: "Stewards and stewardesses were friendly and very helpful."

Plussat: "Had ti spend while night in the Istambul airport. ...."
Miinukset: "No connection till following evning"

Plussat: "Entertainment was OK boarding was a good comfortable sitting."
Miinukset: "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."

Miinukset: "No no WiFi. Boarding time was late. Took over two hours. Management staff in the office was inconsiderate and rude."

Plussat: "Service, Media"
Miinukset: "Seat room, very tight."

Plussat: "Food"

Plussat: "Everything"
Miinukset: "nothing"

Plussat: "I upgraded to business class at a somewhat reasonable fare ($999.00) additional. Experience was much better than in Economy."

Plussat: "First time I've had a gift in economy! Very minimal, but nice! Food was very good - especially for airline food. Crew all very nice, and pre-flight in SFO was efficient and pleasant."
Miinukset: "I'm a wheelchair passenger, which was a DISASTER in Istanbul!. It took nearly an hour to get to off and to passport control. And on the plane, it was very uncomfortable because of so little leg room. To get out of the window seat to go to the toilet was as bad as it gets, because of row in front with reclined seats - only possible to scoot across in sitting position. Not easy....!"

Plussat: "Everything."
Miinukset: "Too small legrom."

Plussat: "Staff are EXCELLENT"
Miinukset: "Internet was spotty."

Miinukset: "It was delaid too long"

Plussat: "Worst airline ever"
Miinukset: "Worst airline ever."

Miinukset: "Everything was pretty good."

Plussat: "Could put a bag under the seat. Advanced AV options. Food was OK."
Miinukset: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."

Plussat: "Good food"
Miinukset: "No bed to sleep in"

Plussat: "I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you"

Plussat: "It is just superb"

Miinukset: "Wheelchair assistance is the worst when we fly with Turkish Airlines"

Plussat: "Everything was great"
Miinukset: "My suitcase is dirty and full of grease on the side"

Miinukset: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."

Plussat: "Every thing"
Miinukset: "None"

Miinukset: "No leg space for tall people, alas"

Plussat: "We purchased coach tickets and were surprised at how nicely we were treated!! A very classy operation!"

Plussat: "The seat was good"
Miinukset: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"

Plussat: "Boarding"
Miinukset: "Staff not fluent & clear in English"

Miinukset: "Wedged into a middle seat in economy between two guys who were each 6'2+...very uncomfortable!"

Plussat: "Kind. Generous. Competent. Thank you."

Miinukset: "There was nothing I didn't like"

Miinukset: "Didn't have a dinner option available.......ran out of chicken for dinner"

Plussat: "Everything"

Plussat: "Comfortable"

Miinukset: "Lost one of my luggages"

Miinukset: "Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane."

Miinukset: "Everything"

Plussat: "Crew was a top notch, very focused and carrying. I am loyal lufthansa fan and been flying with them with more than 20 years."
Miinukset: "Guys, we need to do something with these outdated business class seats, infotainment system. Omg, last century, movie selection bottom poor :( We are always playing catch up game in terms of interior. How long it took you to offer padding & decent blankets in business."

Plussat: "The crew was amazing."
Miinukset: "There seemed to be no leg room. The seat was very uncomfortable."

Miinukset: "Seat comfort"

Plussat: "Seats had lots of space and entertainment systems had large, clear screens."
Miinukset: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."

Miinukset: "Entertainment system on LH flight was slow to react and frustrating."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "Good was average to bad"

Miinukset: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."

Miinukset: "Our flight was cancelled by the airlines due to mechanical failure. Told us to go home and wait for email on what to do. No compensation"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "N/A"

Plussat: "Ivht"

Plussat: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Miinukset: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."

Plussat: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Miinukset: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."

Plussat: "Great crew, great flight, food and drinks was awesome"
Miinukset: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"

Plussat: "Overall great and on time !"

Plussat: "The flight was very smooth, take off off & landing. The crew was polite. Although they kept calling me sir when I am a woman."
Miinukset: "There were minimal new movie choices. A lot of old movie movie options. The food was terrible! Definitely need to step their game up here. I also didn’t like that the customer behind me kept bumping my seat every time he moved or made a movie selection."

Plussat: "On time, smooth landing and take-off, friendly crew,"
Miinukset: "Still not enough legroom in Premium Economy but much better than Economy."

Miinukset: "Delayed in Munich an hour late"

Plussat: "Boarding was great. Easy. Fast"
Miinukset: "Seat was cramped. Blanket was inferior."

Miinukset: "Was assigned worst seat on plane. Engine vibration on seat back"

Miinukset: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"

Miinukset: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"

Plussat: "All of it"
Miinukset: "Nothing"

Miinukset: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("

Plussat: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."

Plussat: "Gave us snacks when flight was delayed"
Miinukset: "Flight was delayed Entertainment app didn't work"

Miinukset: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"

Miinukset: "To be waitlisted till gate openes"

Plussat: "Cleanliness"
Miinukset: "Food not very good"

Plussat: "Got me to Nuremberg"
Miinukset: "Delay"

Plussat: "Courteous and professional."

Plussat: "clean cabin"
Miinukset: "AC was broken, set on plane for an hour sweating terribly, had to stress to make connecting flight, barely made it. Movie selection did not appeal to me. Seat was super narrow and my seat did not recline fully, pure torture."

Miinukset: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."

Miinukset: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."

Plussat: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."

Plussat: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Miinukset: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."

Miinukset: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."

Plussat: "My wife and I loved the courtesy onboard, the flight crew's attention was great."

Miinukset: "Filght cancelled"

Plussat: "Efficiency, courtesy, professionalism."
Miinukset: "none"

Plussat: "They put us in a hotel."
Miinukset: "I lost my trip to Venice and almost didn't make my cruise ship. Lost $300 non refundable room deposit. Nothing more than an "I'm sorry." from Lufthansa. I'll never fly them again."

Plussat: "Crew was helpful."
Miinukset: "I paid for a specific seat next to my friend but we did not get seats together. There was a change in aircraft."

Plussat: "no complaints, everything went well."

Miinukset: "Bigger seats the new ones are way to narrow"

Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."

Plussat: "Yes"
Miinukset: "Everything was good"

Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"

Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"

Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"

Plussat: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Plussat: "The crew!!"

Plussat: "The service"
Miinukset: "The food."

Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."

Plussat: "Everything OK"

Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Plussat: "The entertainment options were good."

Plussat: "The crew were hardworking, responsive, conscientious and friendly"
Miinukset: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Plussat: "Service, technology"
Miinukset: "Could not print by boarding card and was not allowed to board in Amsterdam"

Plussat: "Good Experience"
Miinukset: "Nothing much"

Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Plussat: "Lovely staff, good food, great movies."

Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Plussat: "quick and relaxed"

Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Plussat: "The included snacks and the seats."
Miinukset: "Nothing."

Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Plussat: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Miinukset: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Plussat: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Miinukset: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Miinukset: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Plussat: "Food and drink service"
Miinukset: "Boarding pass facility"

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed that the flight didn't have wifi / USB):"

Plussat: "We love the flight all the way"

Miinukset: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Plussat: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Miinukset: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."

Plussat: "In general, it was ok"
Miinukset: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Plussat: "Food was relatively good"
Miinukset: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Not time departure and cabin crew were effective and efficient."
Miinukset: "Nothing really"

Plussat: "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
Miinukset: "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."

Plussat: "on time great crew"
Miinukset: "small seats with very limited foot room"

Miinukset: "SAS had simply cancelled the flight and is effectively unreachable for the refund."

Plussat: "The crew was very attentive."
Miinukset: "The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Miinukset: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."

Plussat: "Yea"
Miinukset: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"

Plussat: "Cool crew"
Miinukset: "More leg space on economy section"

Miinukset: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"

Miinukset: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."

Plussat: "For a middle seat, it wasn’t bad"
Miinukset: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."

Plussat: "entertainment in the back of the front seat with great choice of movies"
Miinukset: "I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!"

Miinukset: "Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines."

Plussat: "No problems. I was satisfied"

Miinukset: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"

Miinukset: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"

Plussat: "Being on time"
Miinukset: "Unfriendly crew"

Plussat: "Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs."
Miinukset: "Nothing--it was a good flight - on-time and with little turbulence."

Plussat: "Seats are pretty comfortably and spacious for economy class (I’m small though, so take that with a grain of salt). The lunch was pretty solid, would have preferred a hot breakfast. The vegetarian breakfast was grilled veggies with fruit and yogurt on the side, kind of a mish-mash of things."
Miinukset: "- Would have liked a better breakfast - More entertainment with subtitles (esp foreign films) - More entertainment selection"

Miinukset: "No food or even water"

Miinukset: "I would like more checked baggage allowance."

Miinukset: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"

Plussat: "The plane from SFO to Coppenhaggen was modern and clean. The flight crew was friendly and efficient. I would fly with them again."
Miinukset: "The seat was not well padded for the bottom.@9 m"

Plussat: "Power in the seats!"
Miinukset: "That plane was so hot!"

Plussat: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."

Plussat: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Miinukset: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."

Plussat: "The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch."
Miinukset: "The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling."

Miinukset: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."

Plussat: "Food, crew, entertainment"
Miinukset: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."

Plussat: "Great!"

Plussat: "Passenger and Hannibal and Ben, crook with cop father. Excellent movies"
Miinukset: "Faster arrival"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Miinukset: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."

Plussat: "Comfortable seats, nice selection of movies. The best price at that time."
Miinukset: "Crew attitude was not pleasant: no smile, no "you're welcome", as they were robots. Food was terrible."

Plussat: "The seats were comfortable. Two meals offered for the 10.5 hour nontstop flight between San Francisco and Copenhagen."
Miinukset: "A little more leg room. Ability to change seat once reservation made online. The SAS website does not show your seat relative to entire place seat availability. Would have liked 24 hour customer service by phone option. They are actually closed for phone calls at night."

Plussat: "paying extra for more legroom"
Miinukset: "Everything, small seats, lack of variety for movies, poorly trained staff, lost baggage, delayed flight and missing connection. SAS has dropped in quality"

Plussat: "Introduce meals even to economy class"

Plussat: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "they let us sleep, keeping the light and announcements off during most of the flight"
Miinukset: "staff at the gate kept changing my seat without my consent. i had reserved a seat online and they ended up seating me aomewhere else."

Plussat: "Quick boarding , no delay"
Miinukset: "Flight attendants were not so friendly and as entertainment the movies were outdated."

Plussat: "The Boarding was fast and the Entertainment ok"
Miinukset: "Minimal Service Southwest style. Not the best international trip."

Plussat: "Entertainment comfy seats"
Miinukset: "Food could be better chicken too spicy for kids"

Plussat: "Flight was breezy, no complains. Nice staff Food leaves room for improvement but over all a pleasant experience But please read below"
Miinukset: "So you lost my luggage.. These things happen. However.. If someone pays 8 k for a one way ticket you might be able to come to the conclusion that it's an urgent trip as is. And respond or /and follow up so that I know what to do as far as cancel all things and /or max out my cc to get the things I need. Nothing from you, no word. No one picking up the phones. 8 thousand dollars worth of silence."

Plussat: "Friendly crew, the plane was Very new and had wonderful screens for viewing entertainment."
Miinukset: "Not enough leg room."

Plussat: "Everything went as planned, good terminal for connecting flights"

Miinukset: "My flight was canceled the day before my departure via email. The customer service contact number for SAS did not work--I tried multiple times over the course of 12hrs+. The online help page gave a 404 error. I had no way of contacting anyone from SAS. Later that night (night before I was supposed to depart), I received another email saying I was booked on a United flight about 5hrs earlier than I planned on leaving. I had to cancel my morning plans with my wife to make the earlier flight. I never (still, a week later) was able to contact anyone from SAS."

Plussat: "Excellent service."
Miinukset: "Uncomfortable seats in business class and mediocre food."