Halvat lennot Buenos Aires Ministro Pistarini

Miinukset: "Good food and entertainment. Flight started in delay as usual with Turkish"

Plussat: "Food is amazing."

Plussat: "Tea"
Miinukset: "Food and service"

Plussat: "Friendly crew. Plane well maintained"
Miinukset: "Delay, poor boarding"

Plussat: "The recline and comfort of the seat is good, and the map and entertainment system is OK."
Miinukset: "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."

Miinukset: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."

Plussat: "Nothing"
Miinukset: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"

Miinukset: "They lost my baggage and everything I had was in that bag!"

Plussat: "Charged me >$700 for missing a flight. This never happened earlier. Customer service girls are robotic: they just repeat the same lines. THY wasn't like this, something major has changed."
Miinukset: "Zero effort to reaccommodate."

Plussat: "Excellent Staff very courteous and professional 5 star +"
Miinukset: "The Internet is complicated and not working all the time. Business class seats are dated need to be upgraded, comparing to other airlines."

Plussat: "High quality in.Biz.Great selections of food but wine a little scarce"
Miinukset: "More wine"

Miinukset: "I was disappointed that the two female flight attendants on my side (seats A&B) did not come across friendly, and any request appeared to be a bother. At one point I requested bread and butter, the flight attendant seemed annoyed and said if she can find some, and never came back to me. I went to the galley, where a male flight attendant was working on something. I requested some bread and butter from him, was met with s smile, and was able to locate a roll and butter for me in under a min. Please note, I do not think this was a gender issues, it just happens to be the situation with this case, and I specified it as I do not know the names of the flight attendants, but the airline should be able to identify who was working the different sections."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Overall flight is good"
Miinukset: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."

Plussat: "Nothing isn’t good flight"
Miinukset: "I don’t have any thing to say everything are bad even Airport too bad to find WI Fi also has unclean bathrooms over there"

Plussat: "On-time departure. very polite and friendly staff and we got there fast!"

Plussat: "Good service"
Miinukset: "Departure delay"

Miinukset: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."

Plussat: "The staff!"
Miinukset: "The turbulence lol"

Plussat: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Miinukset: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"

Miinukset: "All was fine."

Plussat: "la comida y el serivico del personal arriba del avion"
Miinukset: "No me gusto la espera en algunos boarding de los aeropuertos"

Miinukset: "Seats could be a little more comfortable, not enough legroom."

Plussat: "Way too many announcements throughout the flight. We has a crazy amount of security checks which caused a delay then had a bus ride to the other side of the airport to get on the plane!"

Miinukset: "Please change my meal request from diabetic to regular"

Plussat: "Food is good."
Miinukset: "Horrible customer serivce. Unhelpful staff at front desk for check in and seat changes."

Miinukset: "Seats on 777 are to close. Both times I have flown Turkish air, we sat on the plane for well over a hour on the ground before we pushed back from the gate."

Plussat: "Boarding was timely. Would be helpful if you started lines by boarding group so there is some semblance of order."
Miinukset: "Overhead announcements were difficult to understand. Cabin Crew were inefficient in their service, going back and forth numerous times because they forgot this or that. There's no point requesting a special meal if you have dietary restrictions, because they don't seem to have a way of knowing you've made the request."

Miinukset: "uncomfortable seats, food, lateness compare with shedule, no information provided about lateness, crea was not enough looking on pasangers: some work with laptops and mobile during landing"

Plussat: "Food was OK, sometimes good even."
Miinukset: "Terrible customer service"

Plussat: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Miinukset: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."

Plussat: "aircraft was clean and well maintained, generally good service on board"
Miinukset: "Flight was delayed due to weather in Istanbul, information provided to passengers about delay and options was nonexistent"

Plussat: "new aircrafts, easy boarding ontime departure and arrival"
Miinukset: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"

Plussat: "The service and the meals, even in economy class."
Miinukset: "Nothing."

Plussat: "Entertainment System was great, many choices and easy to navigate. This was important because the flight was delayed on both ends so we were sitting for even longer than our already long flight."
Miinukset: "Boarding was unorganized although we'd been divided into four groups, people were jumbled together not really knowing when their group had been called. Check-in bag drop was extremely slow, another couple of desks were needed to keep the process moving more quickly. We were there more than 2 hours early and were standing in line nearly all of that time."

Miinukset: "Terrible Airline- cancelled flight and rescheduled long flight leg for another day without notice"

Miinukset: "We missed our flight from Istanbul to New York. The gate was changed while we were waiting at the assigned gate. No announcements were made about the gate change. We ended up stranded in Istanbul. The Turkish Airlines representatives were very rude and not helpful at all. They told me that we needed to purchase new tickets. My 14 year old and I were in Istanbul, Turkey with no way home. After hours on the phone with their customer service and many repeated phone calls and many collect phone calls to the United States, my mother was finally able to secure new plane tickets for $2000 one way for us to return to the states. We were in the airport for 24 hours before we could board a flight to make our way home. A few days after we arrived back is when the terrorist attacks occurred. I have been plagued with flashbacks of our time in the Istanbul airport. I feel that Turkish Airlines could have done a better job at trying to accommodate us in a time of desperation. I have been reluctant to contact them upon my return and a friend offered to call on my behalf and was treated in the same disrespectful manner. I would hate to think that Turkish Airlines could be representative of the people of Turkey. I can't imagine that Turkey or the citizens of this beautiful country could treat visitors in such a fashion. I appreciate your time in reading about our personal and devastating experiences during our trip that was to have been the trip of a lifetime with my son."

Plussat: "THE CREW AND THE SPORTS CHANNEL"

Plussat: "Good food, great crew."
Miinukset: "Both coming and going my transatlantic flights were delayed. first time to address a mechanical problem with the heating/cooling system of the aircraft (1 hour +) and the return flight was delayed for more than 2.5 hours with no explanation."

Plussat: "The attention to the crew. They were attentive to all orders"
Miinukset: "The food has too much bread and pasta. The seats recinan well but there is little room"

Plussat: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives."
Miinukset: "The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last."

Plussat: "Adjustable headrests, excellent crew service, good food, good price."
Miinukset: "Confusing security gate access at Ataturk airport, tight seat space for a long flight (not enough legroom)."

Plussat: "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
Miinukset: "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."

Plussat: "easiness of turkish airlines"

Miinukset: "canceling our flights and lying to us on the phone after we pay extra for daytime flights"

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "The crew was great, the food was good as was the entertainment :-). The bathrooms were even decent"

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Miinukset: "The flight way delayed by 7hrs and the airline management was very rude and not helpful at all"

Plussat: "Punctual"
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Plussat: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Miinukset: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Plussat: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Miinukset: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Miinukset: "Boarding clusterf..."

Plussat: "crew great comfortable"

Miinukset: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"

Plussat: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Miinukset: "See above. Overall, very nice experience."

Miinukset: "WiFi"

Plussat: "Air France has the best crews! They really go the extra mile."
Miinukset: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Plussat: "The crew"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Miinukset: "Arrived 5 hours late"

Miinukset: "they lost our luggage very inconvenient"

Plussat: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Plussat: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Miinukset: "Check in process was easy. The flight attendants are all very helpful and kind."

Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."

Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Plussat: "More experienced, professional crew, better food and service."
Miinukset: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Plussat: "Boarding this large plane went relatively quickly and orderly."
Miinukset: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Miinukset: "Flight was delayed by 1h30min, so we arrived very late"

Plussat: "Nice staff, very professional and helpful."

Plussat: "Food was Fantastic, Air France the Best on Air."

Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"

Plussat: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Miinukset: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."

Plussat: "Plane was comfortable and new."
Miinukset: "Nothing really."

Miinukset: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"

Miinukset: "Screen broke half way through flight. Food was poor"

Plussat: "The crew and flight was faultless"
Miinukset: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Plussat: "La entrada"
Miinukset: "El resto de cosas"

Plussat: "Easy, fast, comfortable, no hassles"

Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Plussat: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Miinukset: "See above and the food was disgusting"

Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."

Plussat: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Miinukset: "no complaints"

Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."

Plussat: "Hospitality of the flight attendants"
Miinukset: "Toilets could hv been cleaned more often"

Plussat: "Flight was only 50% full. Room to spread out."
Miinukset: "Leg room cramp. Flight arrived late as a result missed connection home."

Plussat: "The check in process was much better in the CFG airport than SFO. Very organized."
Miinukset: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."

Plussat: "Good service all around, personnel pleasant"
Miinukset: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"

Plussat: "All of the crew were friendly and the flight was on time."
Miinukset: "No problems"

Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."

Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."

Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"

Plussat: "Good seat near the front."
Miinukset: "Delayed arrival by 30 minutes."

Miinukset: "bad smell around my seat"

Plussat: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Miinukset: "There is nothing I did not like."

Miinukset: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"

Plussat: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Miinukset: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."

Plussat: "Good order and efficient."
Miinukset: "All fine with me."

Plussat: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."

Miinukset: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"

Plussat: "The crew was very friendly, and the food was the best I've had on a plane trip."

Plussat: "The variety on the LATAM Play."
Miinukset: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."

Miinukset: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"

Miinukset: "Low cost, no frills, but on time. It's what we want and they delivered that today."

Plussat: "Everything on time. 30 minutes ahead of schudle"

Plussat: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Miinukset: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"

Plussat: "My fellow passengers."
Miinukset: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."

Miinukset: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."

Miinukset: "Food"

Plussat: "Food"
Miinukset: "Better pillows"

Plussat: "The snack was ok."
Miinukset: "The flight was delayed for over one hour and a half and nobody could tell us why"

Miinukset: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Miinukset: "Disaster started at noon of the day of flight. Got notification flight delayed by 2 hours. That means I miss my coonection. Options for changes meant getting to destination 24 hours a later or with extra stop. I managed to buy a much better direct flight same day from different airline. And cheaper. I was so lucky. Getting refund for this disaster itinerary. But it worked out in the end."

Plussat: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Miinukset: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."

Plussat: "Friendly employees"
Miinukset: "Seat pitch"

Plussat: "Vegan food please!!!"
Miinukset: "Las time change my AirPort"

Plussat: "Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster."

Plussat: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."

Miinukset: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."

Plussat: "the flight was quiet"
Miinukset: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"

Plussat: "Las personas son muy amables"
Miinukset: "Intentan cobrar el cambio de asiento en la misma fila en el web Check in y en el vuelo no dan ni un vaso de agua, y no es una low cost"

Plussat: "The whole flight went smoothly and I really have no complaints about the flight itself."
Miinukset: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."

Plussat: "The entertainment system is exceptional. The food, in my opinion, has always been good. I've flown Lan Airlines since before the merger for at least a decade. The crew was efficient, in particular given the size of the flight."
Miinukset: "Oddly, the seats were slightly less comfortable on this larger jet than on the LATAM flight from Santiago to Lima which was a smaller jet with one aisle and 3 seats per row."

Plussat: "Timely and leg room ok."
Miinukset: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."

Plussat: "We arrived safely, there was no major problems and the crew was great."
Miinukset: "They changed my flight without previous notice to an earlier one, it was for around 20 min earlier but still they should send you a notice. Now they charge you for everything you eat, before they gave you a little snack. Also, there's traffic on both airports so that's something unpleasant too."

Plussat: "Punctuality. attention of stewardesses"
Miinukset: "nothing"

Miinukset: "No movies."

Plussat: "Technology Leg room"
Miinukset: "Food"

Plussat: "Staff on LATAM is among the best in my life."
Miinukset: "Long boarding times. It's ok though, nota deal breaker by any means. Food is delicious for airplane food."

Plussat: "Dreamliner was great for our 11 hour flight to santiago"

Miinukset: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."

Plussat: "Staff was nice despite the situation."
Miinukset: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."

Plussat: "I was able to move my seat to a middle seat and got to watch."

Plussat: "Good movie selection at in seat screen and I was lucky enough to get one that worked."
Miinukset: "Crew was not friendly. Food was not good. They made me throw out the soda I bought inside the airport AT THE GATE then didn't give enough to drink on board the plane."

Miinukset: "To short connection"

Miinukset: "Lástima connecting fligh was a little bit tight but every things worked"

Plussat: "Atencion del equipo"
Miinukset: "Ruidos inusual del avion al elevarse y descrnder. Check in horrible"

Miinukset: "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."

Plussat: "The price"
Miinukset: "The crew seemed to ish they were somewhere else. I was in business class and had to beg for a drink after an hour of flying."

Plussat: "Boarding was handled very efficiently"
Miinukset: "The plane looked very dated. But otherwise it was a pleasant experience"

Plussat: "Magazine was nice ! And cheap flight. Safe and clean."
Miinukset: "We couldn't Check out baggage and relax before the flight until 1:30pm for a 3pm flight. It was a bit exhausting waiting."

Plussat: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Miinukset: "Nothing"

Miinukset: "LAN told us our bags were coming in the next 2hrs all day & they never arrived! They were clearly telling us lies the whole time."

Miinukset: "Liked everything"

Plussat: "expected a cheap flight in a small plane with no food. instead, we had the best new boeing and got some good food. nice crew and awesome entertainment program."

Miinukset: "Tiny uncomfortable OLD plane !!"

Plussat: "The plane was fine once they boarded us and got us off the ground"
Miinukset: "Third time in a row we got a delay in Santiago for no apparent reason. Will find a different flight next time."

Miinukset: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."

Plussat: "There was more legroom than I expected."
Miinukset: "Departure was delayed by hours due to the Air Canada computer systems going down. That made it an even later redeye, but the cabin crew insisted on waking everyone up to serve dinner at 2am. Boarding in Toronto was a mess, and the details about what was wrong were very sketchy."

Miinukset: "Seats next to bathroom row 30 - not good. Delayed 2 hours before departure"

Plussat: "Everything else"
Miinukset: "Was cold on plane"

Plussat: "On time, good staff, good dinner men7"
Miinukset: "Breakfast menu (omlette & chicken sausage) hasn't changed forever... 777 pods definitely more comfortable than 787-9"

Plussat: "Nothing"
Miinukset: "The plane are old. The over head bends are smaller than any plane built recently. The enteratianment system has issues and the headphone noise comes out blurred (I overheard other people having the same problem), the staff is rude, the food was awful, and I was late arriving on both flights (we never left on time)."

Plussat: "On time and pleasant staff"

Plussat: "The flight was short . Food was pretty good"
Miinukset: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"

Plussat: "Flight and crew were good . Not even peanuts or pretzels served , sat on plane for 5.5 hours ."
Miinukset: "Air Canada customer service on ground is horrible .my original flight I booked for my son’s wedding was cancelled and I was told they will put me on another flight a day later or I could get a refund.... not professional , not caring ."

Plussat: "Direct flight"
Miinukset: "No seat room and arm room and I am not a big person. I'll fly with Virgin next time and have a connection, merely for 14 hours of comfort."

Plussat: "Returning to London and Paris in 2018 and hope w/ no snafus"

Miinukset: "Very sub par service and you have to pay extra to reserve a seat."

Miinukset: "Plane was delayed 30 minutes-1 hour on tarmac prior to takeoff for deicing"

Plussat: "No tv"
Miinukset: "No tv"

Plussat: "on time"
Miinukset: "entertainment screen on the back of the seat infant of me could not be turned off. That's the way its made- so forced. to see ads and endless lit screen all night. Never again!!! Paid extra fora seat with more room- I don't think I had more room- very small space- Never again- I'd rather walk."

Plussat: "The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️"
Miinukset: "Nothing"

Miinukset: "1 attendant looked unshowered with greasy hair, but good attitude"

Miinukset: "Both my flights were cancelled and I had to fly out on a later flight . Thus greatly inconvenienced myself as both times it meant I did not reach my destination until the middle of the night. I hope I never have to use Air Canada again because I always have something negative happen when I fly with them!"

Miinukset: "Late start on each leg. Entertainment not available in every flight."

Plussat: "Aircraft was clean. Convenient connecting gates. Flight duration."
Miinukset: "- Meals sold in flight - Extremely poor inflight entertainment - Flight delayed no real explanation provided"

Plussat: "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
Miinukset: "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."

Plussat: "They arrived on time. Not much else."
Miinukset: "Over 4 hour flight. No food (not even pretzels). A few old movies. Flight delay with no communication. I only noticed when I was checking in at the kiosk and noticed that my one hour layover was now a 5 minute layover. Rebooked. When I arrived at destination, no notice that next flight was delayed, even though it was over 3 hours late. Thought I only had 1 hour to go through US immigrations and customs. Ran to the other end of the airport to be on time. Aircraft wasn't even at airport and flight was over 3 hours late. They couldn't have posted that so we didn't have to run across the airport? Changed gates, but no announcement. One other flyer was looking at the board and called out to the group waiting that there was a gate change. Left Vancouver at 8:00 am, arrived in Boston at 1:30 am. Won't fly with Air Canada again."

Plussat: "Excellent service, good food, business class on the 787 is very nice."
Miinukset: "Nothing"

Plussat: "Treated well and basically enjoyable flight, which is saying something on an eleven hour flight."
Miinukset: "On the return flight we arrived an hour late, and though we were told that they were holding our connecting flight, it left on time, five minutes before we got to the gate."

Plussat: "Not much."
Miinukset: "They only had two people at the counter to check in passengers for two flights that took off fifteen minutes apart. they closed the ticketing/ checkin counter downstairs an hour before the flight was scheduled to take off. the same people moved up stairs to work the counter at the gate. it took us an hour and ten minutes to get check our bags. Once we got to our destination, only one of two bags was with us. the airline won't even deliver the missing bag to us. they will only get it to the destination airport if they can find it."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Miinukset: "Long line and few staff at immigration. Need twice number of clerks"

Plussat: "The movie selection was fantastic, the check-in and security was quick, the accommodation for my kosher meal was much appreciated."
Miinukset: "The plane was cramped with very little legroom."

Miinukset: "Four hours of delays."

Miinukset: "Lost suitcase"

Plussat: "The trip to Dublin via Toronto on the way out was much better than the flights home."
Miinukset: "Delays and 24 hour layover."

Plussat: "We arrived safely and on time."
Miinukset: "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."

Plussat: "I got home safely...thanks"
Miinukset: "The announcement to limit on board luggage is threatening. I thought if there was not enough space for my on board belongings, it might be taken off and put as checked luggage, even though I met the on board requirements. There should be overhead space assigned to each seat...not first come first served..... that way people wound not take advantage of carry on allowances."

Miinukset: "The plane was too old Did not prepare enough food No free snacks"

Miinukset: "Flight was delayed. They lost my baggage. TV in my seat didn't work and they didn't do anything about it."

Miinukset: "Even though I reconfirmed my kosher food, it was not on the plane."

Plussat: "Plane was clean and offered a nice variety of food and snacks"
Miinukset: "Every flight was late boarding and arriving."

Miinukset: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."

Plussat: "Landing and take off"
Miinukset: "The fact that we couldn't get seating assignment until last minute"

Plussat: "The flight was as expected. Nothing bad, nothing outstanding."
Miinukset: "The flight was delayed by an hour, and boarding took forever. Why don't people's "carryons" get checked to see if they actually fit? Why are they not held to the stated rules for size, quantity and weight? It would make everything much faster. If you can't lift your luggage into the overhead bin, it probably should be checked."

Plussat: "I liked having the pillow and blanket giving to us. So great!"

Miinukset: "Very bad experience, first flight was delayed then lost my luggage. All my cloths, Medicine and cosmetics in the bag. They spoiled my trip"

Plussat: "My scren was´t working ok, and the screen of my sister seat was in ¨wait please..¨ half of the trip. The boarding wasn´t on time but the crew memebers where really nice. Overall okey"

Plussat: "Entertainment system did not work"
Miinukset: "Crew provided a card to contact air Canada for compensation"

Plussat: "Staff were great"
Miinukset: "Air conditioning malfunctioning until the plane took off meant that the cabin was extremely hot and humid. My headphone jack didn't work so I couldn't even watch a movie. Otherwise everything was fine"

Plussat: "Checking our luggage at the gate and how courteous everyone was Maureen"
Miinukset: "paying for extra seats was fine but our zone was the last to call. Maureen"

Plussat: "friendly staff, not a full flight which was nice to stretch out"
Miinukset: "the food was not great, would have been nice for TV to have hockey championships game available to watch- another airline had this option on a flight during a Steeler game and it was nice."

Plussat: "My flight was comfortable and without any issues. Good was great. The inflight entertainment should have more choices."

Plussat: "Excellent"
Miinukset: "Do better for the meal according to the health safety."

Plussat: "wery slow working."
Miinukset: "The fod. Never Etiopian again."

Plussat: "Food and drink was good."
Miinukset: "Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport."

Miinukset: "Better seat"

Plussat: "The crew was amazing and the seat comfortable"
Miinukset: "Nothing I can think of yet."

Miinukset: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"

Miinukset: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."

Miinukset: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"

Plussat: "The crew was very nice and all flight details were available and constantly updated."
Miinukset: "Ethiopians App for self check-in."

Miinukset: "Airport Addis Ababa is chaos."

Plussat: "Land crew attention was polite and nice"
Miinukset: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"

Plussat: "Excellent crews"

Miinukset: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."

Miinukset: "The orderliness during boarding needs more work"

Miinukset: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"

Miinukset: "Nothing"

Plussat: "It was a comfortable flight with good intertainment."
Miinukset: "The food could be better."

Plussat: "Everything"

Plussat: "we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m)."
Miinukset: "It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect"

Plussat: "I like the crew of Ethopian Airlines, they are very friendly & attentive. Flight was delayed but not by AE fault. We made up most of the time & arrived only 15 minutes behind schedule"
Miinukset: "It was all good"

Plussat: "They are nice and friendly"
Miinukset: "Toilets should be cleaned often"

Miinukset: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Plussat: "Nice crew"
Miinukset: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"

Miinukset: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."

Plussat: "delayed departure due to weather , very limited information from the crew towards the passengers."

Plussat: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."

Miinukset: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"

Plussat: "I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space."
Miinukset: "Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations."

Miinukset: "Besides that the flight was 4 hours delayed and the staff gave different information then the screen, customer service was non existant. There seems to be no structure or system. Gate change was not announced. Staff was not clear or direct about status of the flight. I have had several flights with EA and most have been completely disappointing and frustrating. Forget trying to call anyone, it took me 4 days of non stop calls to connect with someone to change my flight date. Then once connected the credit card system was apparently down and they could not charge my fee. I had to contact the US office while I was in Africa in order to get anything done, ridiculous. They over charged me and would not honor the fees that were quoted on the phone and via email but the head office. Dishonest and no concern for the inconvenience to their customers. This airline would be the last choice, highly not recommended."

Miinukset: "At the Addis airport, it seems chaos reigns! My flight was never listed on any display to say what gate we departed from. A crowd of people boarding for two different planes just rushed the gate area. I’ve got no idea how everyone ended up on the right plane. My flight was never announced I had to keep going up to ask over and over. The bathrooms at the airport are unhygienic and the available food is abysmal. On the plane was better except that the only entertainment is over head screens that didn’t work my overnight flight was miserable as the lights were on the whole time and they repeatedly woke me up to eat throughout the flight. I’ll do what I can to avoid the Addis airport from now on."

Plussat: "That I finally had an on time flight with Ethiopian airlines, having suffered through an absolutely miserable outbound flight"
Miinukset: "On connecting from Bangkok to Nairobi passengers are funneled into a security waiting area with no water, coffee, duty free shopping- absolutely nothing but dirty toilets- for a 2+ hour layover. Bole airport is surely one of the most disfunctional airports on the planet."

Plussat: "Spacious seats"
Miinukset: "80's airplane. Old. Seats not that comfortable, a bit dirty."

Miinukset: "I sent them an email about an issue with my flight but they didn't get back to me"

Plussat: "Other than the luggage issue, it was a great flight."
Miinukset: "I purchased this ticket as ONE ticket--Ethiopian Air to Dubai, and then flydubai to Amman. Ethiopian Air wouldn't check my luggage to my final destination, so in Dubai, for a 3 hour layover, I had to go through immigration, exchange money, and take a taxi for 30 minutes through rush-hour traffic to a different terminal. That is ridiculous. Don't sell it as one ticket if the two airlines won't cooperate together."

Miinukset: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."

Plussat: "New plane."
Miinukset: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."

Plussat: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Miinukset: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"

Miinukset: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."

Plussat: "Friendly crew very responsive."

Plussat: "The comforts offered in business class was most standard. In other words quite good. The food was middling. Also, 12 plus hours on a plane requires a larger selection of films. Finally, add wi fi."
Miinukset: "See above."

Plussat: "Paid about 1000 round trip. Staff was attentive and respectful specially addis to LA. New aircraft was good and comfortable."
Miinukset: "Entertainment needs to have more recent blockbuster. Food variety should be expanded, need more choice"

Plussat: "Nothing"
Miinukset: "The food was horrible. My TV didn't work and although I asked for it to be reset several times, the crew kept forgetting. The flight was supposed to be 9 hours, but we left late and it was 11+ hours. I understand things happen, but the crew gave no explanation for the delay or elongated flight. Last, but not least, when we landed in Newark we waited 2 hours for our luggage to come out. We landed at 9:50pm and didn't receive our baggage until 11:50pm. My friend and I were not even the last to get our bags. Overall this was the worst flight experience I've ever had."

Plussat: "Boarding was quick, airport staff doing a great job, cabin crew friendly, entertainment just okay."
Miinukset: "Poor variety of food, it's either take it or leave it! Make sure to order your food while booking or get ready to suffer!"

Plussat: "The seats were good, the flight was comfortable and easy. Flight attendents were friendly and proffessional."
Miinukset: "Food could be better but I don't expect much on an airplane, the media system is a bit old so you don't have a lot of options but it's OK."

Miinukset: "Customer service was horrible. Cancelled a trip within 24 hours of booking but put me through hours of waiting on the phone for assistance and still charged a 300 dollar fee. Our ticket was somehow suspended BY THEM so we had to call an office in a different country to unsuspeND then we were able to cancel. No help at all and kept dodging responsibility and forwarding the problem to other offices. Would book a different airline to avoid unneeded stress."

Plussat: "No delays The food on board was good. The drinks were fine My luggage was safe"
Miinukset: "The basement waiting area at the Addis Ababa airport was very cold and the toilets were dirty and smelly as well The crew were unfriendly and unreasonable the time of alighting"

Miinukset: "Other travelers kept walking through our aisle, which was not an aisle. Therefore I was constantly getting bumped in the middle of the night waking me up. This area needs to be roped off to make other passengers walk around as to not disturb people sitting in that row. I arrived at my destination completely exhausted due to lack of sleep. Ethiopian Air provides horrible service."

Plussat: "The comfort of the plane and the flight was pleasant"
Miinukset: "There is racketeering syndicate in Guangzhou Airport exploiting passengers only on ETHIOPIAN AIRLINE after check-in."

Plussat: "Clean, new airline. Comfortable"
Miinukset: "Kosher food was poor. I know there are higher quality options from Israel, Johannesburg, Frankfurt, etc. This meal was from Antwerp and was not nice at all."

Plussat: "I really liked everything"
Miinukset: "It was one of good flight myself :)"