No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Miinukset: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Amazing crew and service."
Miinukset: "Seat space extremely low for tall person."
Plussat: "International flights are always the best! You’re treated like you’re sitting in first class!"
Miinukset: "I packed a SOLID body butter that was brand new. I thought that because it was NOT a liquid but a SOLID it would be okay. Wrong! I took every precaution and even called prior to packing. I didn’t think this would be a problem. So, out it went! My SOLID deodorant was fine, though."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Miinukset: "Flight was delayed"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "great over all experiance. Don't let the other negative reviews put you off"
Plussat: "Crew, boarding, seat"
Miinukset: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Plussat: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Miinukset: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Miinukset: "Need more water service"
Miinukset: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Miinukset: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Plussat: "The flight crew was amazing and the overall experience was great."
Plussat: "Barcelona airport is beautiful. The Chechen in staff was helpful and arranged wheelchair assistance for all legs of my flight"
Miinukset: "We requested extra leg room seats on the bulkhead. We did not get them which was not a big deal on this leg of the flight but on the flight from Frankfurt to SFO which was 10+ hours, was miserable"
Plussat: "The food was pretty decent."
Miinukset: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Plussat: "Excellent overall. Much communication from the cockpit to explain weather delay etc. two meals transAtlantic. Genuinely friendly crew. Wine with economy meals a pleasant surprise, Electronic check-n and Gaye change alerts very smooth Lufthansa will be my first choice next time I fly."
Plussat: "Cabin was clean"
Miinukset: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Plussat: "Excellent service during the two hour trip. No complaints whatsoever!"
Miinukset: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Plussat: "Everything is good"
Miinukset: "Food use to be better"
Plussat: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Plussat: "Efficient boarding, friendly crew."
Plussat: "Very nice personals, I'm so happy."
Miinukset: "It seemed llike the boarding was rushed and a bit hectic."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "Didn't happen yet."
Plussat: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "N-o entertainment"
Miinukset: "There is no entertainment so I do not know it should be rates."
Plussat: "Very friendly crew, smooth flight ( great pilots)"
Miinukset: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Plussat: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Miinukset: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Plussat: "Everything was good."
Plussat: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Plussat: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Plussat: "flight was on time and the crew was wonderful"
Miinukset: "Plane was"
Plussat: "my favorite airline"
Plussat: "Everything! Excellent stewards too!"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "It took 90 (ninety!) minutes to get my suitcase at SFO. What a shitty, second-world airport. "Love" the crt tvs playing awfully low-quality "welcome to the US" videos. Way to showcase Silicon Valley's technical advances. Laughable."
Plussat: "Cleanliness of the plane, brand new plane, delicious food, real silverware, Plesant crew, love the entertainment"
Miinukset: "Chaos when getting in the plane. First come first serve which could lead to problems. Everyone wants to get in the plane at once"
Plussat: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Miinukset: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Plussat: "Professional crew"
Miinukset: "Depart on time"
Miinukset: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Plussat: "Why the 3 hours delay?"
Miinukset: "Be on time"
Plussat: "Every thing"
Miinukset: "Complete experience and issue, resolution"
Miinukset: "Terrible food and service"
Plussat: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Miinukset: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Plussat: "Nothing at all."
Miinukset: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Miinukset: "Delayed boarding, crew very friendly, polite"
Plussat: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Miinukset: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Plussat: "This is always a pleasant airline to travel with."
Miinukset: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Miinukset: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Miinukset: "The flight had delay more than 45 minutes I lost my bus connection"
Plussat: "On time"
Miinukset: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Miinukset: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."
Plussat: "Highly efficient transfer (45 minutes between flights)"
Miinukset: "too short a time to transfer between flights as a very long distance between gates,"
Plussat: "The service was superb!"
Miinukset: "The flight was too short."
Miinukset: "They cancel the flight without letting me know!"
Miinukset: "Not enough room in the seat"
Plussat: "That is was on time!"
Miinukset: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Plussat: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Miinukset: "See previous comments"
Miinukset: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Miinukset: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Plussat: "Boarding on time and quick"
Miinukset: "Food and entertainment choices"
Miinukset: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Miinukset: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Miinukset: "LOST BAGGAGE !!!!!!!"
Miinukset: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Plussat: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Plussat: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Miinukset: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."
Miinukset: "Nothing to dislike"
Miinukset: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Plussat: "Whole process of checking in, security, and boarding was very easy."
Plussat: "Expertise and effiency of the flight crew."
Plussat: "Everything was great!"
Miinukset: "There was nothing in specific that I didn't like!"
Plussat: "Seats, crew, nice plane"
Miinukset: "Delayed flight. Random boarding,"
Plussat: "Crew friendliness."
Plussat: "The service and the overall flight quality, the pilot was very good!"
Plussat: ".The crew was pleasant"
Miinukset: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."
Plussat: "in this case, nothing"
Miinukset: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Miinukset: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Miinukset: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Plussat: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Miinukset: "The entertainment wasn't great compared to most international flights."
Plussat: "Their first class looked very comfy"
Plussat: "Nothing special - nice crew"
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Plussat: "Very nice airplane and pleasant crew"
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Plussat: "Decent price for economy comfort seat, 4A."
Miinukset: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Plussat: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Very friendly crew and on time with no problems."
Miinukset: "Late departure. Rush to connect."
Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Miinukset: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "not really"
Plussat: "I love the food"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Miinukset: "I would have to dream something up."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."
Miinukset: "Nothing special"
Plussat: "The staff tried to help me when it was evident we would not arrive on time"
Miinukset: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Plussat: "Flying with KLM is a pleasure"
Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"
Plussat: "I slept pretty much the whole time"
Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Plussat: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Miinukset: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Plussat: "Nice flight, nice crew, and a nice experience."
Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Plussat: "Good flights. Good prices."
Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"
Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."
Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Plussat: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Plussat: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Plussat: "The staff and crew"
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Always exceptional service
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."
Miinukset: "I not get to go my flight, I couldn't get reimbursement"
Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Miinukset: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Plussat: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Miinukset: "Flight was delayed"
Plussat: "Air. France usual"
Miinukset: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Miinukset: "There was no entertainment and the food could be better"
Plussat: "The cue lines per zone are a brilliant idea!"
Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Miinukset: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Miinukset: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Plussat: "Food and entertainment was awesome"
Miinukset: "It's awfull to sleep. Very unconfortable."
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Miinukset: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Plussat: "The only thing that I like about the flight was that it was easy to boarding"
Miinukset: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Miinukset: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Plussat: "Food, service, comfort"
Plussat: "I like traveling with AirFrance in general."
Miinukset: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Plussat: "Food was Fantastic, Air France the Best on Air."
Plussat: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Miinukset: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Miinukset: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Plussat: "Flight was smooth"
Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Plussat: "Service was great, flight was on time and I really enjoyed everything"
Miinukset: "Little turbulence but overall it comes as usual so it was worth the flight"
Plussat: "Charmingly nice crew and involving captain"
Miinukset: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plussat: "Crew was nice and responsive"
Miinukset: "The overall experience is regular at best"
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Miinukset: "the food is terrible."
Plussat: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Miinukset: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Plussat: "The flight attendant was very nice to me. TV was very good. space was enough ."
Miinukset: "We had to pay for wi fi."
Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Plussat: "Great food, pleasant crew."
Miinukset: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Plussat: "Boarding sevece was very nice and helpful Thanks so much"
Plussat: "I like the service of AF"
Plussat: "Food and service"
Miinukset: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Miinukset: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Plussat: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Miinukset: "I thought the seat seems a bit short but the leg room is ok."
Plussat: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"
You asked about food and entertainment, but there was none. The seats were uncomfortable.
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
Miinukset: "could not be delayed"
Miinukset: "I missed my flight because my previous flight was delayed 2.5 hrs"
Miinukset: "One hour delay"
Plussat: "To be going home!"
Miinukset: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Plussat: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Miinukset: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Plussat: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Plussat: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Miinukset: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Plussat: "Boarding was quick and we arrived on time."
Miinukset: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Plussat: "What to like? The rudness? The delays? Or the fights on board!!!"
Miinukset: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Miinukset: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Miinukset: "flight delayed by more than 1 hour"
Miinukset: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Plussat: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Miinukset: "I liked everything"
Plussat: "Clean enough"
Miinukset: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Miinukset: "The plane seemed very old, toilet in poor condition."
Miinukset: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Miinukset: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Plussat: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Miinukset: "Serive to pay extra luggage very very slow"
Plussat: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Miinukset: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Miinukset: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Plussat: "Crew, polite and friendly"
Miinukset: "delay of more than 6 hours and incorrect information"
Plussat: "company gave out free drinks and snacks"
Miinukset: "They change the fly departing time with 12 hours before I was flying"
Plussat: "Easy to book on phone no problems getting boarding passes etc."
Miinukset: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Plussat: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Miinukset: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Plussat: "On time ,clean aircraft..."
Miinukset: "Crew was very serious...a smile can make a difference....."
Plussat: "The flight went well."
Miinukset: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Plussat: "Flight on time . Attentive crew . Good price ."
Miinukset: "Lack of leg room ."
Miinukset: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Plussat: "Arrived early to destination"
Miinukset: "Lack of entertainment also limited drinks"
Plussat: "The flight was punctual"
Miinukset: "I got charged twice for luggage and couldn't get a refund"
Miinukset: "Rude crew, not organised work , not enough space for legs"
Miinukset: "I had to make my own way home from Manchester.. plane diverted due weather."
Plussat: "free breakfast great staff"
Plussat: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Plussat: "Everything was awesome!!! I am going to buy only from you my next flights."
Miinukset: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Plussat: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Miinukset: "Space to sit, especially when seated in the middle"
Plussat: "comfy seats and a breakfast thrown in !"
Miinukset: "not much"
Plussat: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Miinukset: "Seats rather narrow"
Plussat: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Plussat: "Good price, comfortable seats, nuce food and candies"
Miinukset: "No online check-in. 1 hour waiting for nothing."
Plussat: "First time flying with them. Strongly recommended!"
Plussat: "Staff on board was friendly"
Miinukset: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Plussat: "The service was OK, we flew on time and the flight itself was pleasant."
Miinukset: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."