Halvat lennot Madeira

Plussat: "The aircraft was barely half full."
Miinukset: "Delay due to fog at LHR, but this is not the fault of the airline"

Plussat: "The flight was quite comfortable."
Miinukset: "I find it hard work doing such long flights these days."

Plussat: "As previously stated hated having to go through security again"
Miinukset: "Chocolate"

Miinukset: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Plussat: "The crew was friendly. The seating was ok but dirty floors"

Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."

Plussat: "The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased."
Miinukset: "Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have."

Plussat: "Everything except delay"
Miinukset: "Nil"

Miinukset: "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."

Plussat: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Miinukset: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Plussat: "Crew"
Miinukset: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"

Miinukset: "Better selection of movies"

Miinukset: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."

Plussat: "Reasonably comfortable seat"
Miinukset: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Plussat: "Cheerful and very helpful"
Miinukset: "The food could be better"

Plussat: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Miinukset: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"

Plussat: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Miinukset: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."

Plussat: "Evrything"
Miinukset: "Nothing"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Short flight but staff very attentive, food good."

Plussat: "The Lufthansa app provides updates on plane status and gate number, etc."
Miinukset: "N/a"

Plussat: "Travel is good and comfortable"
Miinukset: "Travel from Frankfurt to London was quite late start . Delay in immigration check."

Plussat: "on time no hassle"
Miinukset: "nothing in particular"

Plussat: "Nothing"
Miinukset: "The whole experience"

Plussat: "The service and the entertainment system"
Miinukset: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."

Plussat: "Crew and service was amazing"
Miinukset: "No entertainment food Horrible"

Plussat: "I liked size of the lavatory ,food"
Miinukset: "I didn’t like selection of movies and seat wasn’t that comfortable"

Plussat: "Ok"

Plussat: "All good"
Miinukset: "Nothing"

Miinukset: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Plussat: "Nothing. It was ok at best which is fine on a good day."
Miinukset: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Plussat: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Miinukset: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."

Plussat: "It is so nice to flight on board a plane were the staff knows what to do."

Plussat: "The crew were very helpful and friendly"
Miinukset: "The flight was delayed"

Plussat: "departure & arrival on time"
Miinukset: "The seats are very very uncomfortable I cannot imagine flying more than 2 hours on that plane."

Miinukset: "The seats are too close. When reclined it's not possible to get out."

Plussat: "The crew was a lot nicer and more proactive than on Air China before hand"

Plussat: "Munich airport is very well organized."

Plussat: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."

Miinukset: "Late landing We landed in another terminal to the one our connection was at. Had to run and go through security again Had two minutes to spare and they refused to allow us to board. Very rude The distance to catch the connecting flight The delay at security The lack of trying to let us on the plane. The rudeness I experience"

Miinukset: "Cramped space in economy class."

Plussat: "Friendly helpful staff."
Miinukset: "Delays."

Plussat: "free upgrade to business class :)"

Miinukset: "flight was delayed. personal works very slow"

Plussat: "Free refreshments. Funny cabin crew!"
Miinukset: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."

Plussat: "Extremely nice staff starting from check-in and till the end of flight, everything was perfectly on time"

Plussat: "You always have the best looking flight attendants. After a year in Egypt it was refreshing to see something other than black haired woman. The food was great as always. Keep doing what youre doing. Thank you Olivia."

Plussat: "The female flight attendants always look great."

Plussat: "Good"
Miinukset: "Good"

Plussat: "The crew."
Miinukset: "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"

Miinukset: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Miinukset: "The flight was delayed. Food is miserable."

Plussat: ":("
Miinukset: ":("

Plussat: "Fairly new plane with clean/comfortable seats"
Miinukset: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"

Plussat: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Miinukset: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Plussat: "Only the on board crew lived up to Tap's normal standard"
Miinukset: "Boarding chaotic in Copenhagen. Food very poor this time"

Plussat: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Miinukset: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."

Plussat: "Nothing"
Miinukset: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Miinukset: "It cold be better if there is no flight delay which put in cause all our plans!..."

Plussat: "everything from the boarding and check-in process to in flight comfort."

Miinukset: "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Miinukset: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Plussat: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Miinukset: "Flight was delayed which was out of their control"

Plussat: "The plane was fairly new, clean, and comfortable seats."
Miinukset: "A better selection of the main meals in business class."

Plussat: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Miinukset: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Plussat: "Very on time, smooth take off and landing and friendly staff."
Miinukset: "Perhaps spirits offered other than just wine. And a vegetarian food option."

Miinukset: "Food timing, displays for video tiny and no selection possivble."

Miinukset: "Timing of food"

Plussat: "The plane was comfortable the free drinks and food and crew were friendly."
Miinukset: "Can't think of anything!"

Plussat: "A short but very pleasant flight and food was served, excellent in every category."
Miinukset: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Miinukset: "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Plussat: "The crew were excellent during the flight."
Miinukset: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Plussat: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Miinukset: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."

Plussat: "Flight left approx. 20mins early, good service and efficient handling by crew."

Plussat: "Nothing, missed the connection"
Miinukset: "No flight to Faro during late arrival from"

Plussat: "everything was fine. nothing specifically wrong or bad."
Miinukset: "had the same food the third time this week. they could do more"

Miinukset: "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."

Plussat: "Everything from the custumer service, flight departure on time"
Miinukset: "Long waiting time for my connection flight but i booked it that way"

Plussat: "You can charge your devices (only in one plains from London to Portugal)"
Miinukset: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"

Miinukset: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"

Plussat: "Quick... I was happy to be out of there"

Plussat: "Space was actually good."
Miinukset: "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Plussat: "Friendliness of ground and cabin crew"
Miinukset: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"

Miinukset: "Late"

Plussat: "Flight was only 15 minutes late"
Miinukset: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."

Plussat: "Clean"
Miinukset: "Could have had a vegetarian option for the sandwich."

Plussat: "Given the weather in the UK we were expecting delays but we were pleasantly surprised! It was one of the smoothest journeys we have ever had from leaving our hotel to getting home and TAP featured highly in this. We even landed 35mins ahead of schedule - amazing flight with lovely crew."
Miinukset: "If I have to be picky I would ask that the crew on board speak more slowly when providing inflight information, particularly when English is not their first language as us oldies have difficulty understanding what is being said."

Miinukset: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"

Plussat: "The crew provides a good service"
Miinukset: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."

Plussat: "Cabinstaff were friendly and professional"

Plussat: "Cabinstaff were friendly and professional"

Plussat: "the flight was fine."
Miinukset: "The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired"

Plussat: "Crew on board efficient and polite. In flight entertainment on a rolling programme of videos played an an user-friendly player and all in 2 languages. Meols - two of them- stable and standard airline fare served quickly and efficiently by crew. Comfy seat with recline and tilt. Blankets and pillows provided as standard."
Miinukset: "The wait for check in was almost an hour longer tha. Expected and nowhere comfortable to wait. Executive lounge overpriced and meagre without any reclining seats. May as well have saved the money and used the terminal facilities No in flight magazine available to my seat for on board purchases and very little choice off goods on offer."

Plussat: "Modern appointed plane with places for technology and charging points"
Miinukset: "Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late"

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."

Plussat: "Friendly air hostesses"
Miinukset: "Too much security check at the airport due to the U S Homeland requirements"

Plussat: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."