Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
I really enjoyed this flight despite the fact I couldn’t sleep. The food was tasty, and the staff very helpful. The entertainment was good enough to keep me from being bored.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Vähän myöhässä muuten kaikki sujui loistavasti
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Was delayed and caused us to miss our connecting flight. In fact we've taken three Finnair flights in the last 3 months and every single one has been late.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Denied at check-in even though I met all the requirement. This happened due to supervisor at AA(American Airlines) having lack of knowledge in international travel restriction. I tried to show the website that lists the traveling rules but he insisted he knew all the rules and denied my check-in. This also happened to another person in the same flight as well. I think the AA crew needs to hire more knowledgeable supervisor.
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
I will not be leveraging Kayak again to book flights or hotels. My experience in trying to get an issue resolved was near impossible as I got bounced around from one company to the next; I called AA, Kayak, Iberia, ChatDeal and nobody was able to help me get checked in on my flight back home. It was only when I got to the AA checkin desk at the airport that they worked for an hour to get me checked in - AA in person customer support was amazing and they were able to correct for all the issues with this Kayak/Chatdeal booking. This booking was a mess - when I went through Kayak - I thought I was booking with British Air - then I got Iberia and AA - Iberia never even picked up the phone or called back - AA couldn't work with us at the onset b/c Iberia was the partner and they didn't have access to their records. Then I called ChatDeal and they told me that Iberia's servers have been down for over a week that's why the non response. Kayak booking with untrusted partners has led to a lost my trust and I will not be returning. However, I will be booking directly with AA again b/c of their customer support was great. Thanks for making such simple checkin processes so v. complex - never in my history with Kayak has this happened before and I will not let it happen again - by just not using you again.
There were no individual air control for the seats so there was very little moving air throughout the entire flight. My entertainment system froze for twenty minutes of the flight. The check in process was slow and inefficient. The food was bland.
The crew were the worst I have ever had on a flight in a long time! One guy was stuffing food before the door closed in front of everyone. I asked the lady to help me find a spot for my luggage! I was instructed very rudely to keep walking to the back of the plane til I found somewhere. It was literally at the back. I was sitting in about row 9. Then when I sat back down she opened a compartment where I could have put my bag seriously!!!When we landed I asked her to assist in getting my bag. She pretty much ignored me no help at all. I finally retrieved my bag once everyone got off the plane. And I told them both when I departed the aircraft that was the worst service I have had in along time (the pilot was there also)and if this is how they treat tourists I would not fly again with them!!!! I did not eat or do entertainment so N/A there
Very unhelpful in locating me as a passenger
Hi ! When arrived to the airport the reservation from Iberia was not registered in the American Airlines system. They had to do a new reservation in the counter. 1.5 hours later, I was able to board. Don’t understand what happened, caused a lot of stress and almost stayed in Paris if the American Airlines counter team did not intervene.
The check in was very long, total chaos at Madrid airport.
Miinukset: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Plussat: "Flight was on time."
Miinukset: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Plussat: "The plane was nice."
Miinukset: "The crew was kind of slack. They didn't have aqua con gas. The toilets were not kept clean."
Plussat: "uncomfortable seats, narrow space"
Miinukset: "If the plane had some wifi, better food,"
Miinukset: "More leg room"
Plussat: "The food included veal."
Miinukset: "Departure was 1 hour delayed."
Plussat: "crew and flight excellent"
Miinukset: "too close the seats"
Plussat: "friendly crew"
Miinukset: "more leg room"
Plussat: "We almost lost the flight because of long lines at customs and the crew waited for us and let us board the airplane."
Plussat: "Food was pretty good."
Miinukset: "more comfortable seats and space, better food"
Plussat: "So many movies!"
Miinukset: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"
Plussat: "All ok"
Miinukset: "Free WiFi never worked !!"
Plussat: "It was IBERIA Flight:"
Miinukset: "It was IBERIA Flight:"
Plussat: "Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop."
Miinukset: "The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving"
Plussat: "On time departure and arrival early by an hour."
Miinukset: "Seats were quite uncomfortable."
Miinukset: "I bought my tkts a moth ago. And when arrived to VLC airport i have no seat ans they put me on STB. NOT GOOD /("
Plussat: "Price"
Miinukset: "A cup of water given anywhere else for free was not provided. There was no entertainment. The plane was old and seats very uncomfortable"
Plussat: "I never got on this flight."
Miinukset: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."
Plussat: "The seat, the screen, the plane. Premium Economy in Iberia is totally worth."
Miinukset: "The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom."
Plussat: "More spacious than the flight to Madrid. Good was fresher good entertainment system."
Miinukset: "Seats were a bit hard."
Plussat: "That I arrived"
Miinukset: "Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin."
Plussat: "Everyone is doing his job correctly and nicely. Nothing special to add"
Plussat: "No complaints everything was good No delays on time flights going and returning back"
Plussat: "Arrived on time"
Miinukset: "The seat pitch was so small my knees were hard against the seat in front of me for 1.5 hours and I was miserable the whole time. To put this in perspective this was the most uncomfortable I have ever been on an airplane. My legs hurt the whole flight. This was the first leg of an expensive international flight and given the price of the 2 legs I should have been upgraded to a more comfortable seat. My flight to Europe on Iberia was excellent. However based on this bad experience I plan to avoid Iberia in the future because they treat their high price paying customers poorly. Peter Valorz Valorzp@yahoo.com."
Plussat: "El vuelo estuvo puntual. La tripulacion amable La comida buena' El avion limpio"
Miinukset: "El bano incomodo y No estaba muy limpio El postre de la cena, sin sabor, casi incomible, (La cena buena)"
Plussat: "Excellent"
Miinukset: "Very good"
Plussat: "The entertainment system with movies was great, with plenty of choices and good sound. The crew was very good. Legroom on the seats was good. They kept the temperature in the plane just right. We could board first because we had a 5-year-old child."
Miinukset: "Flight was delayed an hour leaving Chicago, and arrived an hour late in Madrid. The screen was not updated in Chicago to let us know what was going on. It's a mass of people at the gate, with very little systematic lining up. One luggage piece did not come out on the carousel in Madrid. We had to wait 1.5 hr at the airport to confirm that they would send it to our Madrid hotel. Hopefully it will come. The food was mediocre. Pasta for dinner with little to no meat. Not even fruit. They are clearly saving money on the food."
Plussat: "Absolutely on time!"
Miinukset: "The boarding was slow"
Plussat: "Nothing"
Miinukset: "The flight crew only cared about their first class passengers."
Plussat: "Lovely staff"
Miinukset: "Due to delay of previous flight I missed my connection for which I had a 3 hour layover prior to delays. I was put on another flight out of LGA upon arrival but was not given a travel voucher even though I was told tmi had one in my envelope. Trying to get someone to issue a voucher almost made me miss my new connection."
Plussat: "I had my reservations about Iberia air after reading reviews of them online so was surprised that my trip was pleasant. The food was actually one of the best I had in a while for an international flight and flight was on time. Service was courteous and prompt too, for the low price I couldn't have asked for more."
Miinukset: "I couldn't get my touch screen to work so didn't watch movies. But I also didn't bother to ask the stewardesses and just went to sleep. The seats were just the right size for me but can see ow it might be a problem for larger people. I'm guessing the seats are European size?"
Plussat: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Miinukset: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
Plussat: "Reasonable leg room for a a 6 foot tall passenger"
Miinukset: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Miinukset: "There was very little leg room - far less than a standard flight. Granted, I'm tall but be warned if you are flying British Airlines and it really is Iberia"
Plussat: "Staff, entertainment, food and the plane itself were all good."
Miinukset: "Leg room not great, but better than most planes."
Plussat: "No nonsense all business crew. Barajas airport."
Miinukset: "Chaotic boarding. A large crowd was allowed to clog gate access, and no announcements were made regarding boarding procedures therefore as a preboarding family with toddler we had to push through the crowd to accessential the gate. It seems boarding status announcements could have alleviated the boarding tension."
Miinukset: "The bus to the plane stayed fully packed at the terminal for several minutes. I heard several people start complaining about their heat. The crew at the terminal were brusque. Other than that, the flight was fine. I wasn't offered any food or drink, but once we were flying, there were no additional delays."
Plussat: "The flight was nice, take off and landing went very smoothly, small turbulences on the way but nothing serious. Flight was on time as a result."
Miinukset: "Seats are not comfortable specially during almost 12 hour flight. Though I picked my seat when getting my boarding pass, they changed it in the end."
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
Great leg room and very clean plane nothing could be better 😁
Plussat: "yes. It was perfect."
Plussat: "Helpful"
Miinukset: "Better reading material"
Plussat: "Everything except the delay"
Miinukset: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Miinukset: "Flight attendant didn’t smile @ all, it was like we are on her way."
Miinukset: "Nothing in time"
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Plussat: "Very nice plane and we left on time and the flight was very smooth."
Plussat: "The airplane was brand new. The crew was very friendly"
Plussat: "Food offered on flight even though short trip"
Miinukset: "Was delayed so being on time"
Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "Simple no frills airline"
Plussat: "Efficient boarding and disembarking."
Miinukset: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Plussat: "Yes"
Miinukset: "Trips"
Miinukset: "Short flight and unmemorable (that's a good thing)"
Plussat: "Crew were efficient and friendly."
Miinukset: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Plussat: "Instructions for connected flights at airpotr were clear"
Miinukset: "Connection time 10 minutes instead of planned 30"
Miinukset: "would not check my bag to final destination"
Miinukset: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Plussat: "Modern airplane"
Miinukset: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Plussat: "Nothing."
Miinukset: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Plussat: "Short flight"
Miinukset: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Plussat: "They waited for transit passengers Were helpful"
Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plussat: "Nice crew"
Miinukset: "Please give out water for free"
Plussat: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Plussat: "Easy for my friend and I"
Miinukset: "Charging 30 Euros to check in at the airport is lunacy."
Miinukset: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Miinukset: "An extra fee is charged if you don't check-in online."
Plussat: "Nothing"
Miinukset: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Miinukset: "No food or entertainment."
Plussat: "good"
Miinukset: "good"
Plussat: "It got me from point A to point B."
Miinukset: "Seat was uncomfortable and next to an odorous toilet."
Plussat: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Miinukset: "paying for water!"
Miinukset: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Plussat: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Miinukset: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Plussat: "Boarding was efficient."
Miinukset: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Plussat: "Moved up to First class section."
Miinukset: "No refreshments"
Plussat: "New Planes, crew"
Miinukset: "Entertainment cost !!!"
Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Plussat: "Fine, left on time, short flight."
Miinukset: "No complaints"
Plussat: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Miinukset: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Miinukset: "Service at CheckIn was the worst I've ever received. The staff exuded no compassion, empathy or interest in trying to help me. I had to buy an extra checked bag and instead of giving my options clearly, they gave me a run around (do it online, call our customer service, refund your ticket at our service desk - all false). I did not appreciate that lack of competence or interest and as such will not be transacting business with Norwegian again. Furthermore, the crew on the airplane did not check on me or my row of passengers the entire flight. No water, no cookies, nothing! This was the worst display of airline service I ever seen!"
Miinukset: "first flight with Norwegian Air . We flew from LAto Rome business class direct . The boarding process was awful being shuttled from a crowded boarding area to a building with a long walk to board .There was no Business class boarding . The seats are very uncomfortable, no pillows, no amenity bags"
Miinukset: "Food, friendliness of crew, knowledge of crew"
Plussat: "Nice plane"
Miinukset: "Baggage policy is ridiculous. Seems random who pays and who doesn’t but they clearly target Americans. How can you fly a long haul flight and not provide water without paying????"
Plussat: "Great aircraft Boeing 787 Dreamliner! Rome to LAX at 40,000 feet for 12 hours. Smooth flight."
Miinukset: "Bring your own FOOD and WATER/SODA. Also if you are a big person, the bulkhead seats and seats on the exit rows are narrower than other coach seats due to the folding video screen between seats. If you are a small spindly person, no problem but if you are a big person, the seats are uncomfortable."
Plussat: "The aircraft was a Boeing 787 Dreamliner! Wow, what a great aircraft! Seats in coach were good but tight for a big person like myself, but that is more my problem than theirs. Flight cost was the major determining factor and Norwegian was the low cost leader. I'd travel again with them."
Miinukset: "NO FOOD, NO DRINK unless you either bring your own (HIGHLY RECOMMENDED) or don't mind purchasing a 12oz can of Coke for three Euros. If I were to travel again with them, I'd pack a bigger lunch and more water/soda for myself to save some cost. Even if purchased in the terminal."
Miinukset: "Could have been on time. Boarding and deplaning could have been managed better."
Plussat: "Comfort. Seat selection. Price."
Miinukset: "Crew attitude. Check in."
Plussat: "On line interface . Price . Staff ."
Miinukset: "Food . Seat comfort"
Plussat: "Crew is efficient and friendly"
Miinukset: "Business class seat isn’t a full recline (180 degrees). It is wider, with a footrest and reclines but doesn’t become a bed"
Miinukset: "Seat space, boarding process, cost of food"
Plussat: "I am a over weigth and is ok for slim people"
Miinukset: "Few space for wide"
Plussat: "It was a non-stop flight from {Paris to Fort Lauderdale and it was not expensive. The plane was new and the crew were fine."
Miinukset: "I went online and paid for my seat upgrade and also for my luggage...fair enough for a cheap flight. NOWHERE ONLINE WAS I WARNED THAT YOU HAD TO PREPAY FOR FOOD. I arrived on board and they are reaching over me to serve others their hot meals. Not even a glass of water. I tried to order from their canteen and the food was sold out after a few hours... "Sorry Sir, limited stock" what?? It's a ten hour flight and you bring limited stock? This is the national carrier from Norway, supposedly one of the best countries in the world for quality of life???"
Plussat: "The aircraft was great but the service is horrible. Unless you buy a bottle of water or walk to the back of the plane for a small cup of it, you don’t get any. Order in flight food and bottle of water thatctook over and hour to get to me. Taxied at airport for 45 minutes."
Miinukset: "Above"
Miinukset: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Plussat: "Good value. Mostly new planes."
Miinukset: "For being new planes, they're already a bit dirty and run down."
Plussat: "No turbulence"
Miinukset: "Everything had to be paid for. A sip of water, a snack, they do not provide meals like every other transatlantic flight. The flight was delayed 3 hours and hopefully my connection wasn't also delayed. Very uncomfortable seats and also had to pay for blankets."
Plussat: "Movies were free and food. Food was fine."
Miinukset: "The flight was delayed, but no information came from Norwegian. They changed the gate 3 times with a marching of hundreds of people including the flight attendants. Still no information. Three hours after the flight was to take off, we heard that we would be "next", whatever that means. Finally, a plane came to the original gate and we boarded. Then we were told that there was a technical problem with the aircraft. We waited 45 minutes on the plane at the gate. Then we were told to exit the aircraft so that they could "change a flat tire on the aircraft." I kid you not, a flat tire. So as we were exiting, they told us to STAY on the aircraft as they fix the flat tire. We waited another TWO HOURS (three hours in total on the aircraft, seven hours in total late). We arrived nearly EIGHT HOURS LATE in Copenhagen. I understand that things go wrong, but the LACK OF COMMUNICATION by Norwegian Airlines to the hundreds of confused customers is UNACCEPTABLE."
Plussat: "The crew was friendly and served us well"
Miinukset: "No functioning entertainment- equipment from the 80’s No ice for beverages Shuttle to the plane in Paris Very cramped Intermittent airconditioning. It was warm for most of the flight I will NOT fly Norwegian again."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "I didn’t like anything about it! I would had given Norwegian airline a big fat zero if I could."
Miinukset: "The service was horrible, disorganized and rude. This airline is the worst!!! I will never book airline ever again. Once was more than enough."
Plussat: "CHEAP but nice."
Plussat: "Replacement flight was good, just 24 hours too late. The flight was handled by Privilege Airlines (Spanish) which went smoothly."
Miinukset: "Flight was delayed several times, from 17:10 to about midnight when it was cancelled. We were given very little info and didn''t learn about replacement flight until 2 AM next day which was then scheduled for 17:10 the next day, 24 hours later. We ended up staying in airport for extra 24 hours (couldn't fine hotel w/i 30 mi.). Basic problem was slow decision making and poor communications"
Plussat: "Please return my money."
Miinukset: "Please return my money."
Plussat: "Nothing"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "All"
Miinukset: "Only graded one star for last two as short ball NA"
Plussat: "Got home an hour early"
Miinukset: "Seat comfort on flight."
Plussat: "Flight status is quite on time, seat and plane are nice and new."
Miinukset: "Make sure you checked bags online 72hrs or more it costs $45/piece but pay at the airport is $65!!! The crew doesn't even offer you water or anything you need to claim for it (at first I didn't ask because I'm afraid they will charge me because we fly low fare.)"
Plussat: "It was not full...which made extra room for us."
Miinukset: "Our original flight from LAX to Norway was delayed 3 hours and caused us to miss our connecting flight to Iceland. The travel site was able to provide accommodations. Our return flight from Oslo to LAX was another bit of a hassle. We were each questioned by Norwegian Air employees. They were very strict about our luggage but not informative and inconsistent in the way they dealt with each of our luggages. They were also rude about it. When it was time to enter the gate, we were questioned by the same employees again. It was a waste of time and also unfair because we realized not all pssengers had to go through the same process we did. I won’t fly Norwegian Air in the future."
Plussat: "The Hi Fly staff was great-very attentive to its customers. This was in stark contrast to our flight to Barcelona operated by Norwegian. We did not upgrade our flights, and still received hot food and plenty of beverages."
Miinukset: "There was no entertainment, and their boarding process was a little confusing."
Miinukset: "Wasn’t expecting to fly for 8hrs across the Atlantic in the same kind of plane usually expected for the short flights between European countries. A last minute plane change to a non-Norwegian aircraft had me scrambling to re-reserve pre-selected seats (the change moved our reserved seats to a less than ideal location), which had to be done through customer service because the Norwegian site wouldn’t let me make the change. What seemed like a 30+ yr old aircraft, no in-flight entertainment, broken seat backs, and an ornery flight attendant - I guess I get what I paid for..."
Plussat: "They ran out of food on a 8hour international flight. They didn’t even accommodate with giving complimentary snacks."
Miinukset: "The E’NTERTAINMENT was poor. The airline sold out of everything. This sucked"
Plussat: "I arrived safely in Paris at a cheaper rate. Checking was quick. A lot of agents in JFK to check in."
Miinukset: "10kg on board including your purse... really? Yes. Paying extra money for a glass of water!!! Not acceptable... Only snack food. No hot meal even if you wish to pay extra. Also don't expect a fork or a paper plate to eat your wrap sandwich. Paying extra for a cover to stay warm... don't forget to bring a scarf. The crew spent their time chatting in the back of the plane."
Plussat: "I LOVED the entire journey and embrace the pay as you go model for economical long haul travel!"
Plussat: "reasonable upgrade to business class"
Miinukset: "nothing"
Plussat: "Fast, friendly, kept me up to date on any issues via text."
Plussat: "The bulkhead seats were great. Lots of room. Would love to come home with those"
Miinukset: "The boarding process was a bit helper skeleton. Really could not understand the woman announcing"
Plussat: "The flight attendants worked non stop during my flights! Anytime I ever needed anything they were right there to help. I had a very smooth flight!"
Miinukset: "Norwegian succeeded my expectations. There's nothing bad to say! Job well done"
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Miinukset: "I had a terrible stomach ache & they would not let me use the restroom!!!"
Plussat: "We were in premium economy with its 45-degree-recline seats, and thus got a little shut-eye. Staff were excellent."
Plussat: "787 Dreamliner - nice plane. Crew was pilot and attentive"
Miinukset: "Second meal - sandwich was dry - and brownie was too large and too stale"
Plussat: "Checking bags is free!"
Miinukset: "There was very little communication about gate changes- the gate changed two times while we were at the airport"
Plussat: "The flight attendants are very welcoming and kind. The cabin has a positive atmosphere and comfortable seating. Food was also surprisingly excellent."
Miinukset: "A bit cold."
Plussat: "Seats were comfortable cushion wise, (but not on leg room)"
Miinukset: "On an 11 hour flight, 1 water was made available. Everything else including food and any snacks was for pay. With a $1400 ticket that is ridiculous! Every other airline will give you at least drinks and snacks on a commuter flight and meals on international. No online checkin, no seat selection until ticketing, incredibly expensive flight change fees, flight service was bad. I will not fly Norwegian airlines again."
Plussat: "Boarding"
Miinukset: "NO WI-FI"
Miinukset: "I was ordered to checkin my carry-on bag although there is still space in the overhead bin. It fits there. I was carrying that bag and a small daypack."
Miinukset: "cramped seats"
4 times I have travelled with Vueling and have had my baggage lost exactly THREE of those 4 times. And today we were delayed 1 hour as the pilot said they were looking for missing luggage. Apparently they never found it and just left! Nice start to our holiday.
The worst check in and boarding process in airport
Plussat: "Nothing."
Miinukset: "Space and environment."
Plussat: "The crew seemed very nice."
Miinukset: "The flight could have been on time."
Plussat: "The crew with neither rude nor particularly welcoming."
Miinukset: "When did vueling stop offering a free snack and drink. Not even a glass of water for your passengers is just plain inhospitable."
Miinukset: "1 hour delay leaving from Berlin plus 1 hour wait for the luggage in Barcelona"
Plussat: "Seat was comfortable and we landed on time, even after leaving late."
Miinukset: "Crew needed better attitude."
Plussat: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Miinukset: "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Plussat: "Seats comfy plenty of room"
Miinukset: "The delay which was no fault of Vueling"
Miinukset: "The boarding process was very unorganized. The flight was delayed almost 2 hours due to baggage issues while we sat on the plane."
Miinukset: "For the price it's OK, its a low budget airline."
Miinukset: "Didn’t take the flight"
Miinukset: "delayed 2hours 50 min. Lost connection, have to wait 11 hours"
Plussat: "Everything is good"
Plussat: "The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers."
Miinukset: "You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats."
Miinukset: "very easy checkibg, friendly at airport, snd same day reminder"
Plussat: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Miinukset: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"
Plussat: "Nothing"
Miinukset: "Flight was almost 4 hours late which caused us to miss our next flight. The only compensation given was a 6 Euro snack voucher per person. Worst flying experience of my life."
Plussat: "Staff and smooth fligfht"
Miinukset: "Really long delay with hardly any information of when takeoff will be"
Plussat: "This was a standard flight.... there was nothing special about it...."
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Plussat: "Plane was on-time and I got to where I needed to be. Price was also very nice."
Miinukset: "Boarding was a painful long queue. Plane was crammed and hot. Food / Beverage cart didn't come around until the flight was almost over."
Plussat: "All"
Miinukset: "Nothing"
Plussat: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Miinukset: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Plussat: "Short trip"
Miinukset: "Lack of leg room"
Miinukset: "Cancel connecting flight without offering alternatives on the same day. Confirmed another flight a week later of the intent flight without my consent. Had to rebook connecting flight a day earlier of the intent departure date, losing a day stay in B&B, and expense on transport due to different airports."
Plussat: "I presume that because I'm old they treated me special even though I didn't request any special help."
Plussat: "cabin crew was friendly"
Miinukset: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Miinukset: "I was told that my carry on luggage was too big for the overhead bin and had to pay 35 euro. The flight attendant attempted to fit it in the bin and it fit just fine. So thanks...I paid for something I didn’t have to."
Plussat: "The staff were nice, and we landed which is always a bonus"
Miinukset: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Plussat: "Great flight once I was in the air. Didn’t like the drama getting to my plane!"
Plussat: "Price!!"
Miinukset: "Late a full hour leaving Florence, so late into London."
Plussat: "The low price and civilised flight times. Had no hold baggage."
Miinukset: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
Plussat: "Perfect"
Miinukset: "Everything was Ok, staff, ladies are elegant and pleasant. Planes are on time. Could not be better"
Miinukset: "Late boarding. But the crew was very nice and accommodating"
Plussat: "Spacious, punctual, friendly"
Plussat: "Nothing"
Miinukset: "Airport advertised the flight was leaving at 12:10, but our pass said 12:00. We took the advice of the AIRPORT and missed our flight. In addition to missing our flight we had to exit the airport to re-enter and BUY NEW TICKETS for another flight. Would never recommend Vueling or Barcelona Airport to anyone."
Plussat: "Stewardess great and so too wheelchair provider"
Miinukset: "Charging possible only in first three riws"
Miinukset: "they left my lugage the delayed the flight for 2 hours, terrible services"
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Plussat: "Flight crew very knoledgeable. Flight attendants very nice dress and clean."
Miinukset: "No coment"
Plussat: "New aircraft"
Miinukset: "Limited food options, no entertainment of any sort"
Plussat: "Plane was comfortable, flight attendants friendly and professional. Departures and arrivals on time!"
Miinukset: "Cattle car boarding procedures were dehumanizing. Also, don't forget a book if you expect entertainment."
Plussat: "Flight was cheap"
Miinukset: "Flight was delayed, then they de boarded at the wrong terminal and for 1hr didn't let us leave the terminal, then we had to go through security to leave the airport. Collosal fail!"
Miinukset: "Chairs are uncomfortable It was hot during the flight"
Plussat: "Quick trip all went well"
Plussat: "Product is clean and cheery. Staff are nice."
Miinukset: "Have to purchase everything, including water. Luggage fees are too high - shouldn't exist now that fuel is cheap anyway. Half of plane was empty for "weight balancing" while rest of us stuffed like sausages in all rows ahead of those. Boarding is a mess - takes way too long and is not organized."
Plussat: "Efficient, accurate, the luggage arrived intact, the planes are clean and comfortable, the staff was nice and helpful."
Miinukset: "The seats on the plane were fixed, so you can't lean back, and it's hard to fall asleep. Nothing is served on the plane (without payment). It could be nice if they would serve water to the passengers, as other low-cost companies do."
