tout était parfait. Merci
Plussat: "Did not like anything about this flight to be fair. I thought the price was great until i realized that i came without a checked bag, a seat selection, a meal or even a polite check in process. FLew on some no name generic airline ont he way over, couldnt get a glass of water! WORST EXPERIENCE!"
Miinukset: "The JFK Norwegian staff at the check in desk were probably the most rude and unprofessional staff i have ever met. The line was around the corner, it took forever to get service and the check in personnel were rude, arorgant and just miserable.. Worst flying eperience EVER1"
Plussat: "The airport in Krakow was very clean with many shops."
Miinukset: "Tight space with big guys next to me but short enough of a flight to really mind this."
Plussat: "They were friendly and excellent plane"
Plussat: "I flew on the economy class and the space between the front seat and mine is conformable, you can really stretch your legs with no problem."
Plussat: "Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying."
Miinukset: "For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?"
Miinukset: "Bad! I will defiantly fight for a refund !!!"
Plussat: "The crew was OK, one lady was excellent. Seats were tight."
Miinukset: "Food was skimpy, Snacks were unavailable, and it was absolutely freezing!"
Plussat: "The crew"
Miinukset: "The comfort"
Plussat: "Liked that the flight was not full and therefore could use 3 seats to stretch a bit. Modern plane and smooth flight. Cheap!"
Miinukset: "Tight leg space. No food or drinks besides water. Sits could be more padded. My screen didn't allow me to order food or drinks. It was broken and there was no effort from the crew to offer to get at least a menu or pay with my visa for even a cup of coffee. I could have gone to the middle area to deal with it but it was not worth the effort. Not the most pleasing crew IMO. Just doing their jobs."
Plussat: "Dreamliner is an excellent ride."
Miinukset: "Food quality is sub-par. Crew service level is minimalist."
Plussat: "The price of the flight could not be beat but you have to pay extra for EVERYTHING else, except videos. Entertainment selection was OK. They want to charge you for headphones so I brought my own. They play a snack bar promo on the screen before every show, so I just unplug through it. The video and audio quality is pretty good."
Miinukset: "You do not even get one checked bag free, it will cost you plenty. They changed our flight's boarding gate but took far too long before letting anybody know. The sign at the gate said departure would be on time but it was actually very late, and they never updated the departure time, they kept us standing in a crowd, shoulder to shoulder like cattle. There was a huge line waiting for hours in the overheated departure gate, everybody soaked in sweat. Only enough chairs for a couple dozen people, old folks fading. On board they ignore you completely, as though you were invisible, unless you have pre-ordered a meal. Press the button for an attendant, none will come. No drinking water available unless you go to the back and ask for it. If you ask a flight attendant for water she will tell you to wait for the cart, then ask again, but to the cart pushers you are invisible unless you have one of their meal boxes on your tray table. Extremely uncomfortable, very narrow seats. You have to pay extra for a pillow or a blanket. This is an airline for masochists who are happy to choose misery in order to save a few bucks. Now I know."
Plussat: "It was better than our flight over- which was awful"
Miinukset: "Flight attendant seemed annoyed. Sat on the runway for 45 minutes upon arrival. Entertainment selection is dismal. “Premium” cabin layout a challenge when seats reclined."
Miinukset: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."
Plussat: "Plane crew and flight wornderful"
Miinukset: "Customs at airport miserable Over 2 hrs to clear customs Airport is overwhelmed and in dostepair"
Miinukset: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Plussat: "The nearly lie flat seats in premium class were nice."
Miinukset: "No Dreamliner—more like a nightmare liner. No online boarding pass meant reentering security line with no fewer than 500 people in front of us; 3 hour delay departing newark; filthy, crowded, standing room only lounge in Newark; no sight of flight attendants until 2 hours after take off (by that time it was 4am and no beverage)."
Miinukset: "Only two self check-in kiosks were working. The flight was delayed two hours and there were no updates."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "Smooth floght."
Miinukset: "The guy servicing my aisle seemed not to know I was there. Overlooked me several times. Maybe I was too dark too see"
Miinukset: "Completely dehumanising experience. Terrible communication from the airline. Lackadaisical treatment by crew. Never again!"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "plane itself was great, crew was great"
Miinukset: "not a fan of this "having to purchase EVERYTHING" system. at least offer water to all passengers once during the flight."
Plussat: "Oslo airport was nice"
Miinukset: "Flight attendant was rude. Flight was delayed like crazy. Boarding takes forever in oslo"
Plussat: "Seats fine. Service good. Good way too expensive, but free small cups of water"
Plussat: "I recieved emails informing me of possible disruption to travel to and from airport ie road congestion & weather conditions and recommendations to avoid delays which I thought was a very helpful service."
Miinukset: "We didn't pre order food but understood snacks could be ordered during flight. The sandwiches had all sold soon after we departed New York. We were lucky enough to buy the last fruit salad. We had nothing else to eat for the entire journey. We booked hand luggage only. Obtaining a boarding pass electronically for myself and my partner was impossible. On the fourth attempt I booked myself in individually and was successfully. I then booked in my partner successfully.We tried to go through departures armed with our boarding pass but we're refused entry. We were redirected back to Norwegian main check in to obtain a happy face stamp on our boarding pass which is obtained after the weight of the luggage has been checked. Unfortunately this means that instead of going straight through departures with hand luggage only we had to go to the main Check in anyway. I agree with checking weight of hand luggage but the process could be improved greatly."
Plussat: "Crew was extremely helpful. The flight was delayed and it was cutting it close with my connecting flight. One of the crew members had the bus take me to my terminal and I made the flight."
Plussat: "Boarding was fast and easy"
Miinukset: "For a premium business ticket, the service, comfort, and food is extremely poor."
Plussat: "Hassle free. Didn't make use of all facilities. Good value for money."
Plussat: "Aircraft was new and in good condition. Quick boarding and arrived about 20 mins early"
Miinukset: "Air was extremely dry, but worst part is that the seat virtually does not recline. Very uncomfortable ride, fortunately the plane was only half full. Would have been torture if someone was next to me. You have to buy water/drinks, which I knew and was ok with, but did not realize that it was only available for part of the flight (at least the ordering system though the infotainment unit said that the snack shop was closed and I could not order. I did not attempt to call over an attendant to ask in person)"
Miinukset: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"
Plussat: "WiFi on board. Kind staff"
Miinukset: "Lost suitcase for 3 days and Not friendly follow up system"
Plussat: "One of the best planes I have traveled in to go to Europe. I will definitely be using them again"
Miinukset: "Nothing much, the boarding was a bit chaotic at first but that was because all the passangers decided to stand by the entrance to the line even when it wasn't their time to board. The seat I was in had some water leaking on it at first from the air conditioner, I assume condensation but it stopped once we really got up in the air."
Plussat: "The Dreamliner is a great plane if you get a premium seat."
Miinukset: "I wanted to book a premium seat but they had sold out. I bought extra leg room thankfully and a very narrow middle row seat. I would never book that again. Very uncomfortable. Despite paying an elevated Flex fare I did not even get a free blanket on take off and had to pay $5 for one. What a rip off."
Plussat: "Flight was good and crew was friendly. Good entertainment options."
Miinukset: "I didn't realize that with this class of ticket it is bare bones, meaning you don't even get a soda or anything, you have to order and pay through the computerized snack bar and then they deliver it to your seat. If you ask for a glass of water they will give it to you but they don't ask. Also they did not pick up any trash until the very end of the 8 hour flight. You get what you pay for! Overall it was okay for me but it was a bit surprising that with such a long flight they don't offer even a soft drink or coffee/tea!"
Plussat: "Buy tickets early for super cheap, or pay more last minute. Fly no-frills for cheap, or pay for perks. Norwegian Airlines' model works for everyone."
Miinukset: "The crew could have been more attentive. They forgot to bring a coffee I ordered through the system and ran out of milk."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "The plane was clean and there was a lot of space for luggage."
Miinukset: "The seats seemed smaller than on other planes."
Plussat: "The entertainment system is great!"
Miinukset: "The boarding process was really bad."
Plussat: "Food, service, movies"
Miinukset: "Being over an hour late. Not enough leg room in economy."
Plussat: "That I had a whole row to myself...thanks for not overbooking?"
Miinukset: "Baggage fees No complementary meal(s) No instruction on having to recheck baggage at layover airport SERIOUSLY!?"
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "Staff were very attentive. Food was good. 787 is amazing to fly on. So smooth"
Miinukset: "Check in was a little slow."
Miinukset: "There was no entertainment or food on 3 hour flight"
Plussat: "Loved the modern amenities - movie selection and being able to order snacks and drinks from the screens. Orders were delivered quickly."
Miinukset: "It was SO cold for the entire flight. Boarding process was very confusing with the buses. No restroom in gate area."
Miinukset: "NO WI-FI"
Plussat: "Crew was nice...seats comfortable. Flight was about 11 or so hours such a great flight i slept most of the time. Great flight"
Miinukset: "Boarding took way too long causing our flight to be delayed for an hour"
Plussat: "Not alot to like."
Miinukset: "There was chaos getting on to the 737, the boarding process was not organized by zones. So boarding took a very long time. There was little room between the seats. There was no entertainment, and the TVs were shared."
Flight was late for 45min. Since it was late nobody cleaned it inside.
Fast, good loads in and out, totally worth of price.
Plussat: "pragmatic ryanair crew get the job done"
Miinukset: "seats and trays were dirty"
Miinukset: "Boarding in Eindhoven is outside the terminal building"
Plussat: "The cabin is ok."
Miinukset: "The airline is a joke, they have mandatory self check in before the flight, but you can't do it on the same they, so they charge you €55 to do it for you, utterly ridiculous."
Miinukset: "Customer service on boarding, which is now necesary related to rates"
Plussat: "Flight was on time."
Miinukset: "Pretty much everything. Another uncomfortable flying bus charging you for everything they can charge. Flying is absolutely awful these days."
Plussat: "Efficient and on time."
Plussat: "On time - good crew -"
Miinukset: "Noisy plane (737 ) and noisy group of passengers on adjacent rows pilot and crew announcements downed out. seat allocation charges are a ripoff - makes the total price unrecognisable to the advertised price"
Plussat: "The flights were on time and everything was very organized."
Plussat: "Direct connection"
Miinukset: "A 5 hour Ryanair flight is a terrible thing... Delayed 35 mins, kept the cabin lights on and sold fags for the whole flight, even though we took off at 8:30pm. They used the seatbelt light to keep people sat down during each trolley service - come on, it there’s turbulence, you don’t serve drinks. Oh and I don’t know why they are allowed to say “Low fares airline” as it clearly isn’t."
Plussat: "It was on time which was good"
Miinukset: "The selection of food available was poor for vegans Glad I packed my own snacks ir else I would have starved"
Miinukset: "Unfortunately, I fell asleep the minute the flight took off and I woke up after the plane landed, so I didn’t get to experience anything in-flight. It will be nice if you get onboard WiFi in the future though"
Miinukset: "Delayed an hour."
Miinukset: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Plussat: "Staff were very friendly and very patient with difficult passengers!"
Miinukset: "Plane felt cramps, but it was a low price so to be expected."
Plussat: "I like the staff - they were kind and helpful"
Miinukset: "I didn’t like how you had to pay for food and there was not a comfortable position in the seats"
Miinukset: "Boarding at Stansted not good. Security took too long. When we arrived at the gate the departure board stated "final call" however the gate hadn't opened yet? No communication as to reason for this delay."
Plussat: "Nothing but the price."
Miinukset: "Customer service is not existent! Ryan Air rep actually said to me that helping me was not her job! Closed the ticket counter before all flights were done and wouldn’t help me print my boarding pass. The flight was two hours delayed.Then the boarding was so hectic- sitting on a crowded floor in the airport waiting the board the plane. Gave no reason why the flight was delayed so long. No apology. Nothing for our troubles. Terrible attitudes and no organization."
Plussat: "The crew were friendly and helpful"
Miinukset: "The lateness of the flight"
Plussat: "I got to my destination."
Miinukset: "We were charged almost 200 euros extra because we did not check in online (which we could not do because we had been traveling for 30 hours and did not have Wi-Fi in the air) and when we went to check in the receptionist was rude about the fact that we had not checked in, so we had to go across to a different counter to pay our fee, go back to check in at the first counter, and then was told we could not be seated together, when it turned out the flight was half empty. Besides all of this, the planes are not nice, you are only allowed one carry on (no personal item) and the seats are not comfortable. I thought we would save money but check in fees and ridiculous baggage fees made this flight cost more than a nicer airline."
Plussat: "Liked no pressure sales from crew, but was there if you needed them and helpful very pleasant done their job well, would use again but if alternative carrier might consider them due to comments below."
Miinukset: "Seats uncomfortable due to shiny covering, slide in seats when asleep ended up with bad back during break, just a suggestion being gluten free ( not a lifestyle choice) would suggest this being added to menu might make more sales as lots of us about and makes you feel cared for."
Miinukset: "Very unimpressed with Kayak. Was contacted to pay more money than originally sold due to their speed of service between me buying via kayak and them contacting Ryanair. Flight was absolutely fine but kayak service awful."
Plussat: "Staff were good - even the cabin crew member who was still training was friendly and professional. Landing was incredibly smooth. The pilot also dealt very well with the turbulence and was able to predict it so the seatbelt sign already came on before any trouble."
Miinukset: "Even by budget airline standards, Ryanair is mediocre at best. The chairs are uncomfortable for a 4 1/2 hour flight - manageable, maybe, for a shorter journey but not anywhere good enough for that length of time. Boarding took an unusually long time and even priority passengers were stood around waiting to get onboard a good 15 minutes or so after already having gotten into the jetway. Not to mention after landing, we were stood over an hour waiting for baggage because, for some reason, four different flights used the same carousel (and presumably only had one team getting baggage off all four planes) despite there being a second one free which I'm sure they could have easily used. Don't have four planes landing near concurrently if you don't have the facilities to deal with it. Ryanair is cheap, yes, but by the time you have to pay ridiculous amounts for things most other airlines consider normal (for starters, you can't even take a full size hand luggage bag on board without priority boarding), it adds up to being less "budget" than it would have been to fly with a higher end airline like British Airways and you'd have to be an idiot to choose Ryanair over a cheaper, higher quality, airline. Honestly, I have no idea how people choose Ryanair more than once in their lifetime."
Plussat: "Crew was great and always happy to help and answer to any questions we had. We paid for priority boarding so that made that easy."
Miinukset: "Check-in Counter Staff in Madrid (Barajas) airport really could benefit with Customer Services training or just hiring staff with better people's skills! ALso, you cannot do all in one counter. You have to do a line for check in, then to pay to check in luggage, you have to go a ANOTHER desk, do another line, and pay there, THEN, go back to the Check In desk to CHECK IN luggage. TO many unnecessary steps for a simple transaction."
Plussat: "The pilot was friendly."
Miinukset: "The comfort was terrible. And moreso for people with back issues. Overall, the comfort affected the whole flight."
Miinukset: "Automatically being allocated seats apart from each other"
Plussat: "The crew and polo te where very helpful and the plan e arrived on time."
Miinukset: "Everything was good!!"
Plussat: "The flight was fine, comfortable and despite turbulence (which I actually enjoy) uneventful. We could see both experienced and new staff working effectively together 1 star for food and entertainment because we took part in neither"
Miinukset: "The incident when boarding could have been handled far better than experienced A passenger already on the plane mistook light shining through the vapour created by the wing De icing process and claimed the wing was on fire which lead to the plane being evacuated First issue was that all disembarking the plane had nowhere to go and were not given any instructions Secondly the return to the waiting lounge was not organised well leaving passengers roaming about the lounge and unsure what to do"
Miinukset: "if you come on board with babies, put them in the back, not in the middle of the plane. not everyone needs to suffer!!!!"
Miinukset: "Seats don't recline and a bit cramped."
Plussat: "Not alot,crew was pleasent and staff in London were lovely"
Miinukset: "Small seats, uncomfortable,over priced drinks and food terrible landing.delayed"
Miinukset: "Uncomfortable, no leg or arm room especially when sat next to people who are too big for their seats!"
Plussat: "Deboarding and never having to fly Ryanair again."
Miinukset: "Our inbound flight was cancelled. The outbound check-in agents we're rude. Forced to print our tix before arrival we "failed to read the fine print" that we were supposed to undergo a "visa check" before the gate. Whatever the heck that's about. First time requirement and totally obtuse. Gate agents did their best to humiliate. No inflight free services. Just be glad you aren't made to pay to pee (yet)."
Plussat: "Staff was friendly on plane"
Miinukset: "Changed gate three times , 1 1/2 hrs late. Not accurate times given when it changed. On ground staff could have done better. System of boarding- all for themself created at least extra 20 min. Should board by rows"
Miinukset: "Flight left late and arrived late. Very dissapointing."
Miinukset: "The landing very bumpy"
Plussat: "Nothing, flying with this airline is a total NIGHTMARE!!!"
Miinukset: "The people at the counter is very rude and inflexible, they do not help you in anyway and they just want to charge you all the fees they can in a very disrespectful way! As customers we should not pay super high extra fees for checking in at the airport. When we are traveling, we don't always have wi fi access, specially in London, so we were unable to check in online, causing us to have to pay 50 pounds per person plus 35 per bag. I would never recommend this airline to anybody, not even to my worst enemy. This is a thief company, robbing you the money you try to save by flying with them!!!!"
Plussat: "The on time flight"
Miinukset: "The kids kicking my seat from behind"
Plussat: "Good rate, 1 free carry on. Arrived early"
Miinukset: "We were held in board for 40 minutes after landing due to rain even though there were ground crew walking around in the rain already"
Miinukset: "thought i checked in on line; apparently didn't submit and was charge $50 euro x 2."
Plussat: "Polite staff. Flight departed on time. Pleasant flight."
Miinukset: "My seat/seating area was littered with crisps, this was very obvious to anyone and should have been cleaned up. The seat tray was sticky."
Miinukset: "We walked outside it was extremely cold"
Miinukset: "Rude staff at airport, confusing self check in, high bag fees, expectation of a printed boarding pass with no access to a printer, selling goods on flight."
Plussat: "The plane made it to Las Palmas"
Miinukset: "8 drunk women shouted and disrupted other's quiet"