Halvat lennot Gran Canaria

Miinukset: "seats were very uncomfortable"

Miinukset: "Better boarding and entertainment"

Miinukset: "Leg room was terrible in economy and food was poor from the USA"

Plussat: "Didn’t like anything. Mediocre all round."
Miinukset: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Miinukset: "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"

Plussat: "The crew was friendly. The seating was ok but dirty floors"

Plussat: "New-ish aircraft"
Miinukset: "Prompt departure; better food/snacks."

Plussat: "Nothing much to say. The crew was polite, kind and professional."
Miinukset: "nothing."

Plussat: "Everything except delay"
Miinukset: "Nil"

Plussat: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Miinukset: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"

Plussat: "Free drinks"
Miinukset: "Plane land on time"

Plussat: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Miinukset: "Ground staff poor customer service"

Plussat: "Lufthansa should keep up the standard."
Miinukset: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."

Miinukset: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."

Miinukset: "The food was sub-standard, though it was described accurately as a snack."

Plussat: "Food was great and the crew were helpful."
Miinukset: "Seat could have been comfier!"

Plussat: "Cree was fantastic from check in to boarding"
Miinukset: "Drinks served before food"

Plussat: "Everything was good."
Miinukset: "No major complaints."

Plussat: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Miinukset: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"

Miinukset: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."

Plussat: "Evrything"
Miinukset: "Nothing"

Plussat: "Service leg room and service with a smile"
Miinukset: "N/a"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."

Plussat: "All"
Miinukset: "Nothing"

Plussat: "coffee"
Miinukset: "boarding was chaotic"

Plussat: "on time no hassle"
Miinukset: "nothing in particular"

Plussat: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Miinukset: "No negatives."

Plussat: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."

Plussat: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"

Plussat: "Smooth flight. Great food and drinks. Very helpful staff."

Miinukset: "Flight delays"

Plussat: "We were traveling to cancun, the best part is we picked up our bags just in our final destination."

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Nothing"
Miinukset: "Attitude of staff very poor at a request for a drink of water"

Miinukset: "Cancelled flight."

Plussat: "Great service, and plenty of refreshments."

Miinukset: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"

Plussat: "The flight itself was on time, the food was basic, just like drink."
Miinukset: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."

Miinukset: "Rubbish boarding staff"

Plussat: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."

Miinukset: "Cramped space in economy class."

Plussat: "Friendly helpful staff."
Miinukset: "Delays."

Plussat: "Staff was very friendly and caring."
Miinukset: "No entertainment and half sandwich with some cookies was the only food we got."

Plussat: "Normal Flight, short, was coming from Munchen"

Plussat: "Flight left on time, crew as OK"
Miinukset: "you'd. have to pay extra to check in luggage, not what you expect from Lufthansa. Though no problem for us, since we didn't need to check in any luggage."

Plussat: "as usual flight itself was okay"
Miinukset: "no major complaints"

Plussat: "Standard Lufthansa short haul, Crew attentive"
Miinukset: "arrived off stand"

Miinukset: "When its rain we shouldn’t walk to the air plain"

Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"

Miinukset: "Information on arrival time was not correct"

Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Miinukset: "I congratulate the KLM crew!"

Plussat: "Crew were great"
Miinukset: "Refreshments"

Miinukset: "Staff rude and short"

Miinukset: "Entertainment"

Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."

Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."

Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."

Plussat: "My seat at the window was great and the staff really friendly and courteous!"

Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."

Plussat: "Quick flight"

Plussat: "The service"
Miinukset: "The food."

Miinukset: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"

Plussat: "Light snack and complementary wine"

Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."

Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Plussat: "Easy to board and easy flight."

Plussat: "Food was excellent, service from staff was friendly, and entertainment options were great."
Miinukset: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Plussat: "Everything excellent. Comfortable seats in business."

Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."

Plussat: "Wifi on Board"
Miinukset: "Nothing"

Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"

Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Plussat: "Comfort economy well worth the extra."

Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Plussat: "Great crew service. Among the best ever."

Plussat: "The staff and crew"
Miinukset: "Nothing"

Plussat: "Food and drink service"
Miinukset: "Boarding pass facility"

Plussat: "Enough space good wine and on time"
Miinukset: "Nothing"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Miinukset: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."

Miinukset: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."

Plussat: "Overall, good flight"

Miinukset: "The plane was small. It was a quick flight though."

Miinukset: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."

Miinukset: "Meal choices - only serving beef in economy was not great."

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "The flights and food were good. no problems there."
Miinukset: "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."

Plussat: "Made it"
Miinukset: "Nothing in particular"

Miinukset: "Last minute change of boarding gate led to a dash across the airport!"

Plussat: "Boarding was easy, flight was smooth and on time."
Miinukset: "Seats were snug, granted we had the less expensive tickets."

Plussat: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Miinukset: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."

Plussat: "Yea"
Miinukset: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"

Miinukset: "."

Miinukset: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."

Miinukset: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."

Plussat: "Excellent and professional crew members"
Miinukset: "Nothing, the flight was smooth, most enjoyable"

Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"

Plussat: "Nice interiors, relatively new airplanes, and very professional staff"
Miinukset: "Limited food ans beverage selection, and alcohol is served with an additional cost"

Plussat: "All good."
Miinukset: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Miinukset: "The food offering"

Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"

Miinukset: "Everything was excellent"

Plussat: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Miinukset: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Plussat: "Everything was pleasant as expected except for one thing, mentioned below."
Miinukset: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Plussat: "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Miinukset: "Super critical, the plugs are really difficult to use."

Plussat: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Plussat: "N/A"
Miinukset: "I was unable to make it to copenhagen due to missing my connection"

Plussat: "Good service from flight deck and cabin crew. Clean and comfortable"
Miinukset: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."

Plussat: "food wqs decent entertainment options were also good."
Miinukset: "nothing to complain about except leg space"

Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."

Plussat: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Miinukset: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."

Plussat: "The fact that I was lucky and the plane was not full and got two seats to myself"
Miinukset: "Terrible planning with too few ticket counters that created a huge line and massive delays First European airline that I have travelled that offered no food"

Plussat: "Timing is good"
Miinukset: "To craody"

Plussat: "on time"
Miinukset: "food selection"

Miinukset: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."

Plussat: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Miinukset: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."

Plussat: "Movies"
Miinukset: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."

Plussat: "Nice aircraft (A321) and informative ground staff."
Miinukset: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."

Plussat: "Prompt boarding, early departure and early arrival."
Miinukset: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"

Plussat: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Plussat: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Miinukset: "More selection of food, more variety of sandwiches and bread used."

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Plussat: "on time polite staff comfortable flights with free coffee"
Miinukset: "charging for bags"

Plussat: "on time polite staff comfortable flights with free coffee"
Miinukset: "charging for bags"

Plussat: "Price and destination was convenient"
Miinukset: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"

Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Plussat: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."

Miinukset: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"

Plussat: "Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run."
Miinukset: "There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier."

Plussat: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Miinukset: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."

Plussat: "On time, easy boarding"
Miinukset: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Plussat: "Crew was good, food and drink good"
Miinukset: "I do not like how you can’t check in online and choose seat assignment. I paid way too much for premium seating to be stuck between 2 bickering family members for 9 hours with no options."

Plussat: "Happy crew, efficient. Friendly. Everything on time or early 5*. Appreciated no fuss of hand luggage size and weight (as on others) Keep up the good work!"
Miinukset: "All perfect, none"

Plussat: "Nothing was good."
Miinukset: "Plane was. Hanged. I had booked a business class seat and plane had NO PREMIUM / BUSINESS CABIN. I got an economy seat AT 70-80% if business seat cost and also was forced to pay for my bag to be checked at checkin - even tho the ticket I booked had 2 BAGS INCLUDED IN FARE. VERY UNACCEPTABLE."

Miinukset: "I paid for a seat and not given a seat assignment. Then because of that I was almost bumped off the flight. If I had not been traveling in a group I would have been bumped off my flight. In addition no food or drink was offered. Everything had to be paid have ahead of time. Not good at all"

Miinukset: "No vegetarian meal option. Couldnt eat anything"

Plussat: "The crew was very nice. They had a decent selection of movies for the flight. The plane was clean and looked very nice."
Miinukset: "Seats were small and uncomfortable. Meal wasn’t included. Food available as snacks was sub-par."

Plussat: "Free wifi was great!"

Plussat: "Nothing went well"
Miinukset: "They could’ve had better direction and instructions when they cancelled our flight"

Plussat: "Reasonable price for premium class seats."

Miinukset: "Our flight from VCE to CDG was delayed 30 minutes and the flight from CDG to FLL was early. We missed our check in by TEN MINUTES and were not even allowed to pass the security to speak to someone at a counter. We were told with ZERO empathy that we lost all of our money from the previous flight and we needed to buy another ticket. VERY EXPENSIVE TICKETS. The only VERY EXPENSIVE tickets available had a 6 hour layover IN MOSCOW. This was such a horrible experience. What a way to end our honeymoon. You have utterly destroyed something that was supposed to be a wonderful experience."

Miinukset: "It is so surprising and ridiculous to have to pay for a glass of water and a blanket for an international flight."

Plussat: "Nothing. Couldn't make flight. Impossible connection. Had to purchase new tickets."
Miinukset: "Absolutely everything."

Plussat: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Miinukset: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"

Plussat: "機材が新しい"
Miinukset: "機内食 35ユーロのコスパが全くない"

Plussat: "Tasety food"

Miinukset: "Free drinks"

Plussat: "Price"
Miinukset: "Free drinks"

Plussat: "Cabin crew were competent"
Miinukset: "Over three hours late in taking off"

Plussat: "Left right on time with an efficient service."

Miinukset: "Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel."

Plussat: "The seats were comfortable, and I like the large windows with the tinted glass."
Miinukset: "The boarding procedure could be better organized. Also, I don't like the idea that even water has to be purchased with a credit card."

Plussat: "Comfort of the dreamliner and feeling safe to fly."
Miinukset: "Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok."

Miinukset: "No entertainment"

Miinukset: "Seriously you have to buy water and food on a 10 hour flight"

Plussat: "The plane was amazing. It had all of the great things you'd expect from a new plane (e.g. entertainment, bigger windows, device to control everything, etc.)."
Miinukset: "You had to pay for water for an 8 hour flight. Complimentary water should be an automatic. It's weird to have the staff go by and not even acknowledge your existence unless you pre-ordered the mediocre meal offered on the flight."

Plussat: "Afternoon Departure time is convenient"
Miinukset: "They will give you a small cup of water for free if you ask for it but they don't let you know that."

Miinukset: "If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other"

Miinukset: "We bought the ticket with 1.5hrs connection in Stockholm and the experience was very bad. First bad surprise was on the ticket price. The ticket price on the beginning was good, but after adding only one check-in bag (normal for international flights) and selecting seats and meal the price went up by another $140. Then on the day of the flight we got a message that our first flight was delayed by more then 2 hrs. We called to Norwegian and asked for solution, but were told that the next flight available is 1 WEEK LATER! and we can or stay in Stockholm for a week on our own or to get refund for the ticket. Finally we found alternative flight for the same price and cancelled the ticket."

Miinukset: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"

Plussat: "Worst boarding- extremely disorganized No food or beverage at all for my 8!hr Trans Atlantic flight Most uncomfortable seats I’ve ever experienced"

Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"

Plussat: "On time"

Plussat: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Miinukset: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."

Plussat: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Miinukset: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."

Plussat: "Board crew were pleasent and helpful."
Miinukset: "Plane was dirty."

Plussat: "New Boeing Dreamliner plane was very comfortable. We successfully bid for an upgrade which was of course spacious. Most food and drink was complimentary."
Miinukset: "The movie selection was limited. If there was on board music I couldn’t find it. There are usb and power points so you can bring your own though. It was awkward to eat out of the meal boxes with little plastic cutlery."

Plussat: "Nice and ckean airplane. Smooth travel"
Miinukset: "We didn't know our 11 hour flight didn't have food. And then when we try to order food, on the menu it's all just sandwiches. There's no option for hot food."

Plussat: "Plane was clean and modern with tv for every seat"
Miinukset: "Meal was not included in an 8 hour international flight. Even a water or snack was a price."

Plussat: "Nothing"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."

Miinukset: "I had to pay for seating"

Miinukset: "doesnt refund fees for baggage if not used"

Miinukset: "Delayed by almost 2 hours, with no updates, which caused a missed connection for most of the passengers. And then there was no mobile updates or any information at the transfer area, and we all had to go find informaiton at the Norwegian desk, which only had 1 person working. 6 more hour delay. Whoops!"

Plussat: "All"
Miinukset: "Only graded one star for last two as short ball NA"

Plussat: "Staff was pleasantly helpful and friendly."
Miinukset: "Window seat was uncomfortable, and plane was hot,as if the a/c was turned off."

Plussat: "The cost of the ticket was perfect, very affordable. I didn’t have a meal included, but was surprised that I was never even offered water worth the other passengers as attendants went down the aisle. I was completely looked over."
Miinukset: "I was VERY surprised to witness such unfriendly, mannered attendants. No smiles. No excuse mes or sorry when bumping in to someone or needing to get by. I felt like I would’ve put them out too much to ask for ANYTHING."

Plussat: "Crew was polite. Entertainment system was acceptable."
Miinukset: "While Purchasing our tickets, it was not made clear that our bags and meals need to be paid for separately. Once we got on the plane, there was an option to bye food however most of the food was unavailable on our flight. The only thing we could purchase on a 7 hr flight was chips and corn nuts."

Plussat: "Seats were comfortable"
Miinukset: "Staff were not friendly. I specifically heard one attendant who had swapped out a meal for a passenger say out loud "she didn't like her vegan meal so she wanted another one" in front of the passenger. I found that rude and accusing. I know I did not pay for food and I expected that. However, I think that's a bit austere for a 10 hour flight. Not even water offered for non-paying passengers. I don't know how you expect people to be healthy and ok on such a long flight without water.. Will not be flying Norwegian again."

Plussat: "The boarding was stress-free and the leg room was excellent"

Plussat: "The food was pretty good."
Miinukset: "The flight was delayed for poorly explained reasons, there was a huge baggage cost for an international flight, the plane taxied for 5 hours after landing, the heat was cranked up and there were no fans, our baggage hasn’t come out 2 hours after landing, but most of all there was no in flight entertainment for the 7.5 hour transatlantic flight - I don’t want to fly Norwegian ever again."

Miinukset: "Delayed by over 3 hours."

Miinukset: "check in was a nightmare it took over an hour of being pushed without anyone controlling the queue"

Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"

Miinukset: "Easy Jet is not available to check in on a Kiosk in Venice and you have to go to another floor to find it. Once there the staff were less then helpful and all passengers seemed confused from a total lack of communication. Will not take Easy Jet again if other options are available."

Plussat: "The staff was really nice and on time"
Miinukset: "N/A"

Plussat: "Nothing"
Miinukset: "Some attempt at better customer service"

Plussat: "I liked getting to my destination Prices are acceptable"
Miinukset: "Flight was an hour late Pilot was rough flinging the plane"

Miinukset: "More clerks for checkin/baggage; some organization in queuing to board. It was total chaos and the staff seemed very stressed."

Plussat: "The crew very unpolite My reservation was for me and my husband and the gave us separated seats"
Miinukset: "Quality of service Long lines Very caotic Terrible experience"

Plussat: "Good crew"
Miinukset: "Allow 1 hand luggage and 1 personal item like most airlines. They made us combine into 1 before boarding which makes no sense because most people just separated them after boarding. London Gatwick is a horrible airport. Nothing the airline can do about that. Poor signage and no one to guide you."

Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."

Plussat: "Crew was amazing! The plane was like new, very clean & very comfortable. The check-in staff was also very frenedly and the service was excellent! The value for the cost was unmatched!!"
Miinukset: "Not Sure..."

Plussat: "nothing"
Miinukset: "poor customer experience, ridiculous bag fees, horrible seats"

Miinukset: "Terrible experience with easy jet, for the second time the broke my bag, the attendant just before boarding to the plane she charged me ( in a very rude way) 50€ just because she thought my cabin bag is bigger than standard!! Who will redeem me for my 300€ broken bag. I will try never to fly easy jet unless it is the only available option."

Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."

Miinukset: "Airplane seats"

Plussat: "The colors?"
Miinukset: "easyJet used to be such a bold and new company. Now it feels like cattle herding."

Plussat: "Flight was on time. Boarding was super smooth. Staff was lovely. Nothing to complain about!! I was worried because I had three kids and I had heard horror stories about the airline being super strict about the size of carry-on luggage but everything was fine! They didn’t ask us to check in our bags or to pay any additional Fees. I was so happy! It was easy peasy!"
Miinukset: "Everything was perfect. There was a dad who kept yelling at his kid in Serbia’s-Croatian but that had nothing to do with the airline."

Miinukset: "Everything."

Miinukset: "Our carry on bag was deemed oversized (standard US size carry-on), and we were charged 47 euros to check the bag. It also took over 40 minutes for the bags from our flight to load onto the baggage carousel. There was NO communication about the bag size/charges,etc. until we arrived at the counter to check in for our flight. They have an agent who monitors bags- you will not sneak by."

Plussat: "the crew was amazing. all of them were very helpful and smiling all the time"
Miinukset: "no pillows and blankets and seats uncomfortable"

Plussat: "Flight from US got delayed and easyJet charged us full fare for next day flight."
Miinukset: "Flight from US got delayed and easyJet charged us full fare for next day flight. Really bad services and policies. Should have gone British Airways."

Plussat: "Aside from leaving on time, not much"
Miinukset: "Took 1h plus to check luggage because for most of the time there were only tow agents checking in people. Boarding was OK. Seats were usually uncomfortable. I know better so I got food at the airport. Delivery of luggage in Basel was relatively fast. As long as we are all willing to make cheap price the most important items in our choices we will get this treatment. You get what you pay for"

Plussat: "That i didnt die on the flight."
Miinukset: "We were 40 mins late and even though it said we were on time the airport didnt announce the gate until 10 mins before we were supposed to take off. Incredibly unorganized."

Plussat: "So smooth nice flight and great service nice people,first time we use again"

Plussat: "Everything waa straightforward. No major issues."
Miinukset: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."

Miinukset: "Just because I had my Cary on and a small purse I had to pay 47€ ... unacceptable"

Miinukset: "I wasn't able to be on the flight because they didn't schedule a realistic amount of time to make the connection."

Plussat: "The flight was fine and safe"
Miinukset: "The flight hour since we spent time in the small unconvinient airport. If the flight was one hour later i would be able to sleep in zh and come with the train"

Plussat: "this was the worst EasyJet flight by far"
Miinukset: "They have about a dozen flights that all leave at 7 am, so allow at least 2 hours to get through security. The boarding agent was extremely rude and insisted I had to check my small backpack - which had my laptop in it."

Plussat: "On time, efficient, from boarding to landing. Nothing remarkable, nothing bad."
Miinukset: "The 4 crew members that where serving food & drinks didn't speak Spanish and had problems to understand it. Which is strange, as the flight was departing from Barcelona."

Plussat: "Legroom, ease of boarding, polite staff"
Miinukset: "Delayed takeoff and landing due to a mechanical problem if some sort"

Plussat: "Arrivals terminal at BCN"
Miinukset: "Poor control of boarding - speedy boarding doesn't work"

Plussat: "Absolutely nothing."
Miinukset: "My flight was cancelled three times, I spent an entire day of my vacation wasted in an airport. I ended up having to take a bus to my final destination and the worst part of it is that Air Berlin refuses to reimburse me over $400 for the flight that never occurred."

Plussat: "Quick flight with good service"
Miinukset: "Waited too long to get bag at Lyon"

Plussat: "S'est bon prix et très intéressant"
Miinukset: "Beaucoup de faciliter et très bien organisé. Je vous souhaite succès et plus de développement dans vos programmes."

Miinukset: "The plane departed over an hour late and the service was poor. Easyjet is an ironic name as it was anything but easy."

Miinukset: "Crew very rude to advise we could only travel with one piece of luggage, they consider a simple purse as a second luggage."

Plussat: "The crew on board were excellent & very friendly."
Miinukset: "We were delayed for 4-5 hours, and the desk agent at the gate did not fully explain over an official announcement what was happening. This caused everyone to approach the desk to individually ask about the updated status of the flight. The actions post-delay was unorganized and we were very uniformed of what was happening. It felt like we just had to listen to rumors from the crowd."

Plussat: "The food and drinks they serve are very good The attendants were friendly Lots of leg room I paid extra Seats can’t recline so you don’t have some jerk leaning back on you"
Miinukset: "I hate the boarding I paid extra for easy plus but it was a free for all. They called for people with speedy boarding and the animals charged the gate. No organization whatsoever. Then they made us wait a half an hour on the jet bridge. They were late"

Plussat: "The flight attendants Simone and the young lady were fabulous"

Miinukset: "You may have to check baggage that goes on US airlines as carry on. We were charge at the gate and it was $60 euros. Not happy about that at all."

Plussat: "Nice staff. Flight left and arrived on time. Great experience"

Plussat: "See above, but was otherwise fine"
Miinukset: "See above"

Plussat: "The crew in Iceland tried very hard to make the best of a bad situation that they did not create."
Miinukset: "Our Easy Jet flight from Reykjavik to Geneva was cancelled because the plane that the company sent over from Geneva was about 15 seats too small. The ground crew told us that all rows after 26 did not exist. At first, this was characterized as an overbooking, which probably made me more angry than the subsequent explanation that the plane from Geneva had maintenance problems, and that passengers from Geneva to Reykjavik had suffered the same fate. The real problem here is that Easy Jet lacks problem solvers. We watched a bag jam-up the conveyer from the check in to wherever it goes from there. Ticket agent after ticket agent tried to fix it until one got lucky. Where was the person with a toolbox who knew about these things? Likewise, with our situation, there should have been a customer service specialist who had seen this type of problem and knew just what to do. Instead, the ground crew, friendly as they were, really just made a lot of phone calls for us and tried to be empathetic. We'll be filing a claim for compensation and hopefully Easy Jet can make some improvements."

Plussat: "Crew seems to do the maximum to make you feel comfortable, Overall experience is ok"
Miinukset: "Sitting in front row made ys suffer the all flight from noise and very bar smell from kitchen and toilet Boarding the aircraft started few mintues after deparure original time (40 min delay to take off)"

Miinukset: "Landed 3 hours late"

Plussat: "I had the window."
Miinukset: "Wish I was told up front that I essentially had no seat. Wouldn't have booked it. Price not worth the stress of having to figure out last minute accommodations. Even though I had accommodations in a different location. Having to wait to be last to know if I was boarding was miserable. Justine honest with customers from the onset."

Miinukset: "Flight delayed, gate changes twice. By the time I get to the new gate, doors are closed. Asked the desk staff for assistance given the gate change. Claimed they had no information and couldn't help. Said flight was already in the air. Flight actually departed an additonal 30 minutes after the original delay time. Cheap flights justify poor customer service according to easyjet!"

Plussat: "Comfortable flight, well-flown."
Miinukset: "Should have informed us more clearly about baggage cost and restrictions!!"

Plussat: "The flight being over."
Miinukset: "All of it was terrible. The staff didn't help much, the food was terrible, it was so uncomfortable, luggage was more than a hassle it was a disaster, and boarding was terrible. I never want to fly with easyJet ever again."