Halvat lennot Rio de Janeiro Santos Dumont

Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Nothing"

Miinukset: "Information on arrival time was not correct"

Plussat: "Planes were on time and connections made."
Miinukset: "One bag delayed as not put on flight and food could be better."

Plussat: "very nice crew"
Miinukset: "my baggage was lost"

Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."

Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Miinukset: "Doesn't"

Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"

Miinukset: "Boarding was very slow."

Plussat: "The flight crew was so friendly and the food was really good."

Miinukset: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Plussat: "yes"
Miinukset: "not really"

Plussat: "I love the food"

Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"

Plussat: "Lovely crew, very helpful"
Miinukset: "N/A"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."

Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Crew where awesone and the choice of entertainment was fantastic"
Miinukset: "Seats way to close together"

Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"

Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"

Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"

Miinukset: "infotainment was down. Lost my luggage the flight was delayed"

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."

Plussat: "good service"

Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "They were awesome."

Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"

Plussat: "The staff and crew"
Miinukset: "Nothing"

Plussat: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Miinukset: "No complaints."

Plussat: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Miinukset: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Miinukset: "sardines!"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Miinukset: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Plussat: "Take off and landing"
Miinukset: "Layover time"

Plussat: "Poor"
Miinukset: "Poor"

Plussat: "Seats ok. Crew is super. Drinks offered"
Miinukset: "Nothing, AF rocks"

Miinukset: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."

Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."

Miinukset: "Staff Curtsy and overall gestures!!"

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."

Plussat: "Crew was very friendly. Food was excellent"

Plussat: "Crew was wonderful and welcoming!"

Plussat: "In flight entertainment was great"
Miinukset: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"

Plussat: "Everything was great"
Miinukset: "N/A"

Plussat: "The cue lines per zone are the most brilliant idea!"
Miinukset: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."

Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"

Miinukset: "Check in process running smoothly and better announcement of gate change"

Plussat: "Crew and food were great."
Miinukset: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Plussat: "Air France has the best crews! They really go the extra mile."
Miinukset: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"

Plussat: "Just a routine flight but done with perfect execution."
Miinukset: "Nothing."

Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Plussat: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Miinukset: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"

Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Miinukset: "I didn’t have time to make it through customs. Missed my flight"

Miinukset: "Flight was delayed by 1h30min, so we arrived very late"

Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."

Plussat: "That flight have been short"
Miinukset: "Fly attendants have been in hurry when they served snack"

Plussat: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."

Miinukset: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"

Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."

Miinukset: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."

Plussat: "Punctual, not crowded."
Miinukset: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."

Plussat: "The food, the service and everything else is fine, quite good."
Miinukset: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."

Plussat: "Boarding & crew (inc ground staff & check-in) all good."
Miinukset: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."

Plussat: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Miinukset: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."

Plussat: "The hostesses were very kind and nice"

Miinukset: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Plussat: "Flight went smoothly"
Miinukset: "Flight left late The seats are small and crowded There are no entertainment options"

Miinukset: "Freezing"

Plussat: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Plussat: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Miinukset: "There is nothing I did not like."

Miinukset: "Delay over an hour"

Miinukset: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"

Plussat: "Excellent choice of movies. Great service. Friendly crew."
Miinukset: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"

Plussat: "It was as expected."
Miinukset: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."

Plussat: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Miinukset: "Business class seats hard. Did not flatten out for sleep."

Miinukset: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"

Miinukset: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."

Plussat: "Amazing crew"
Miinukset: "Entretenimento"

Miinukset: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."

Miinukset: "Everything!"

Plussat: "Neat, polite and orderly. Great food!"
Miinukset: "Not much."

Plussat: "Crew speaking french"
Miinukset: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."

Plussat: "The crew was very professional and we the customers were very happy to have this team"
Miinukset: "None it was a great flight"

Miinukset: "Crazy early. Boarding pass says gate closes by 1205 (for scheduled 1220 departure). We TOOK OFF (in air) before 1200. We got yelled at because we arrived only 1 hour early — should be 3 hours early for an “international flight”. Luggage very difficult, Must rush, etc. But everything turned out great. Scl is crazy airport — 20 minute wait for gate ramp when we got there (still 20 minutes early, instead of 40! On a 60-minute scheduled flight!). Huge long walk to immigration. Pretty long wait for bags. But it all worked out fine."

Plussat: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Miinukset: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"

Plussat: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Miinukset: "Communication was lacking..."

Plussat: "On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up."
Miinukset: "That they would have turned down the temperature and immediately provided water."

Plussat: "Great Airplane i felt awesome tha movies the food everything was great with this flight"
Miinukset: "nothing, maybe the Airport at Hanga Roa because we wait so much time!"

Plussat: "We were able to get to our destination safely without incident. Plenty of space for overhead baggage."
Miinukset: "The boarding process was confusing, no announcements in English, so we didn’t understand what was happening. Land crew was great, but the flight crew passed over us for drinks, never came to pickup any trash. Seats were terrible, very uncomfortable for a 3.5 hour flight. Flight delayed 30 min. too."

Plussat: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Miinukset: "Turn the air on before you start boarding the flight."

Plussat: "Absolutely nothing Flight was overbooked"
Miinukset: "You can not overbook!!!!!!!"

Plussat: "The flight was very comfortable"
Miinukset: "The flight should be not delay.. I paid money for been late...45 dollars they don’t appreciate loyalty"

Miinukset: "English speaking staff."

Plussat: "Crew was great!"

Plussat: "The crew was nice, wifi entertainment was available, flight on time"
Miinukset: "offering beverages."

Plussat: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Miinukset: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."

Plussat: "Crew was attentive & very nice."
Miinukset: "More smiles !"

Plussat: "Quick check in online"
Miinukset: "Plane was 2 hours late taking off and we missed our connecting flight."

Plussat: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Miinukset: "Better communication about route change and code sharing to fix it."

Miinukset: "Nothing. All excelent"

Plussat: "The crew was amazing"

Plussat: "On time."
Miinukset: "No transfer ability between domestic connections, even on same airline."

Plussat: "Everything was amazing."
Miinukset: "The service and food excellent!!"

Plussat: "Comfortalble seats with entertainment"

Plussat: "Nothing"
Miinukset: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."

Plussat: "Said Paulo airport was chaos but flight was great"

Plussat: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"

Plussat: "Flight attendants were very polite and the personal entertainment screens were great!"

Plussat: "Plane was nice and relatively comfortable, crew was nice, even though their English could use a brush-up."
Miinukset: "I asked for an aisle seat at check-in and I got the feeling the attendant in charge felt I was wasting her time. Unfortunately, it is an important deal for me to know what seat I'm in."

Plussat: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Miinukset: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."

Plussat: "Muy amable la tripuñacion"
Miinukset: "El abordaje fue algo lento y desordenado."

Plussat: "Las personas son muy amables"
Miinukset: "Intentan cobrar el cambio de asiento en la misma fila en el web Check in y en el vuelo no dan ni un vaso de agua, y no es una low cost"

Miinukset: "Aeronave muito velha, parecia que ia desmontar no ar."

Plussat: "Timely, safe 3-hour flight from Punta Arenas, Patagonia, to Santiago, the capital of Chile. Fine leather seats, interesting in-flight magazine, OK seat recline and pitch. Great in-flight entertainment for as long as it was available. You can watch or listen to for free on your smartphone, tablet or laptop is a great selection of movies, TV series and music."
Miinukset: "The flight entertainment abruptly ended about 45 minutes before landing. The flight attendant told me they had to reset it because it was not working properly (it was fine as far as I could tell). However, it was not available for the rest of the flight."

Plussat: "Gate crew was very nice and efficient"
Miinukset: "Had to wait 3 hours inside the plane in JFK with no electricity (no AC or lights) before taking off. The crew said it was the airport employees that had caused the problem."

Plussat: "Crew was welcoming and helpful."
Miinukset: "I was very disappointed to discover that I was not able to choose my seat because I bought my ticket from a third party. The boarding gate crew seemed stressed and were a bit short with passengers waiting for seat assignments."

Plussat: "Convenience on transferring from on plane to the other."
Miinukset: "The seats were horrible, I could not sleep on my way to Mendoza. No, entertainment and not much leg room."

Plussat: "Crew was amazing, movies good, boarding fast"
Miinukset: "Didn't get seat I choose, and food was bad I had pasta was okay, then I had like a toasted ham and cheese and the bread was rock hard didn't even touch it"

Miinukset: "Flight has been delayed for over 12 hrs. I still haven't left LIM :("

Plussat: "A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient."
Miinukset: "Started boarding late but the captain got us to our destination early even in spite of late boarding."

Plussat: "Service"
Miinukset: "The plane is ok but it is an old 767"

Plussat: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."

Plussat: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Miinukset: "There's not much I didn't like."

Plussat: "Good wine. Check-in was fast and easy. Entertainment was great. The plane was brand new and very clean and the tinted windows were super cool."
Miinukset: "Sort of unorganized boarding. Needed to offer water more often for such a long flight."

Plussat: "Enjoyed looking at the Andes. Flight was underbooked. Open seats."
Miinukset: "Boarding was a cattle call. Typical these days. Crew was aloof. Brought my own food and drink because i know how airlines can be. Didn't pay much attention. Looked out the window."

Plussat: "Everything"

Plussat: "Good service from the crew."
Miinukset: "I lost my luggage (bag). I had to wait about 1 hour. Airport staff advised me to go from gate 1 to gate 11 and back to gate 1. Then advised me to go to Latam counter where I lodged a claim."