Long delay, minimal crew engagement but comfy plane.
Very poor snack and drink option
Muy buen servicio al cliente
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
Over 3 hours of delay without any assistance from klm
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
They canceled our flights but the flight went on anyway.
Great flight Will go again!
Plussat: "Yes, Very good"
Miinukset: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Plussat: "very nice crew"
Miinukset: "my baggage was lost"
Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"
Miinukset: "Not being 1 hour late"
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"
Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Miinukset: "Boarding was confusing and disorganized"
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Miinukset: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."
Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."
Plussat: "Easy boarding, plenty of room"
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Miinukset: "OLD plane without comfort or entertainment"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Miinukset: "The seats in economy were a little too small for a 12 hour flight"
Plussat: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Miinukset: "Nothing. This is filler text to meet the min. characters."
plenty of leg room in the 787-900 - almost size of premium economy - meals were good, good entertainment with latest movies TV series eg House of Dragons
the aircraft was very old and noisy
Food is few and lack of taste.
Fast check-in; nice employees. No food, no water or soft drinks in flight. Plane and trip ok.
No water available during the flight!!!
Delayed take off. Missed my flight to SFO
Seria muy bueno que primero bajaran los pasajeros con conecxiones ….se hace muy dificil ir de un lado a otro y las lineas son largas. De uruguay a Montevideo nos hicieron en chile pasar revisacion de bolsos a los que teniamos conecxiones y habia 1 sola fila?????Habia mucha gente que se dirigia hacia diferentes paises y estaba enojada.Ojala algun dia cambien los asientos x lo menos cuando son viajes de 8 horas muy apretados y incomodos, no todos tenemos dinero para viajar en Primera Clase
Left on the dark all flight.crew disappeared after safety video, poor food and drink service and cramped seating.
Plussat: "Amazing crew"
Miinukset: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Plussat: "The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff."
Miinukset: "Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board."
Miinukset: "They always on time"
Plussat: "Yes, they did"
Miinukset: "The time it took to open the door upon arrival"
Plussat: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Miinukset: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Miinukset: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Plussat: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Miinukset: "Better communication about route change and code sharing to fix it."
Miinukset: "Nothing. All excelent"
Miinukset: "Flying on schedule"
Miinukset: "The Wamos airlines really bad plane, no tv working."
Miinukset: "More efficient check in. Long wait at gate."
Plussat: "They were very kind!"
Miinukset: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Plussat: "excellent in alla aspects"
Plussat: "Great airline. New Boeing 787. Very courteous crew. Nice business cabin with reclining seats and seatback IFE. Light meal served with some very good Chilean wine. As they are part of One World I used the very spacious Iberia lounge which also made the whole trip extremely comfortable"
Miinukset: "No negatives"
Plussat: "Entertainment and extra seats everywhere"
Plussat: "In flight entertainment system was pretty good and boarding went smoothly"
Miinukset: "Latam needs to rethink seating in the airbus. I’m 5’2 and I felt completely cramped. Did not have room to bend down for under seat carryon, comfortable exit isle to use restrooms, and definitely could not sleep. Very long flight to be in such cramped conditions."
Plussat: "Good crew, excellent service, friendly staff, comfortable seats and on-time flight"
Miinukset: "Entertainment was lacking, so there was only an in-flight magazine to read with limited English language material"
Plussat: "Friendly service"
Miinukset: "Only give you water for free"
Miinukset: "Food too sweet (waffles and yogurt ) diaper changer is too small and tight like for new borns only"
Plussat: "entertainment and flight attendant"
Plussat: "Cheap flight, decent service, clean and safe plane overall"
Miinukset: "Flight was delayed about an hour but no communication from the airline as to why"
Plussat: "Smooth boarding. On time. Good crew."
Miinukset: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Plussat: "Gate crew was very nice and efficient"
Miinukset: "Had to wait 3 hours inside the plane in JFK with no electricity (no AC or lights) before taking off. The crew said it was the airport employees that had caused the problem."
Miinukset: "Poor service. Not too friendly crew. I normally fly American but being myself Chilean, I thought I'd give Latam a chance but was disappointed. I was travelling with my daughter and 2 yr old grandaughter and felt that they didn't give us any special attention in regards to baby.I used to be a flight attendant and In my day the standards of service were SO MUCH HIGHER!! I Will not fly Latam next time."
Miinukset: "vuelo terrible, los asientos totalmente incómodos, el pasaje no ha costado poco y suprimireron el snack, qué vuelo tan incómodo. ya no conectan la manga y la gente salio en todo el frío fue un choque muy brusco de corriente porque dentro del avión estaba muy caliente ya que creo que no funcionaba el aire acondionado y salir en todo el viento cualquiera se puede enfermar"
Plussat: "The flight itself was great because there were personal TVs for everyone that had a wide selection of movies and games. It had more categories on it but little time to explore in the short plane ride after the movie from BWI to MIA. Great pilot, little motion sickness and great staff."
Miinukset: "I did not like how I came with my family and the clerks did not even try to seat us together, just gave us our tickets and sent us on our way, even after mentioning we had under age kids with us and a 2 year old who WILL CRY if not seated next to my other 2 family members."
Plussat: "23kg (50lb) luggage INCLUDED in the price of the ticket. Free drinks and a snack!! It's like flyingbused to be, fun!"
Miinukset: "No complaints at all!"
Miinukset: "Delayed by 3 hours"
Plussat: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Miinukset: "Standing too long before boarding at 2am!"
Miinukset: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."
Plussat: "Captain always give us information during the flight because weather condtions were rude"
Plussat: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Miinukset: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Plussat: "Bad services, bad food, No enterteiment services available."
Miinukset: "They gave my seat to someone else, they overbooked the flight"
Miinukset: "Wish I used y'all for my other flights"
Plussat: "Flight was smooth and individual entertainment screen was nice."
Miinukset: "We were never informed of our gate (not on boarding pass, not on display board at airport). After searching the entire terminal, the gate didn't have the flight listed either, but we eventually identified a floor sign with the airline logo and found our flight. In flight entertainment screens were not very responsive to touch, and would have been better with a list of movies/tv/games, instead of 1 show per tap since the screen was iffy on responsiveness."
Internet is expensive. Not much choices on Movies. It wasn’t easy to purchase food on board.
Smooth boarding experience and on time arrival.
I arrived at JFK at 8 pm and bags did not come through baggage claim for three hours. THREE HOURS!!! It was a terrible experience. I won’t fly Level or Iberia again.
Slept through flight so can’t judge service. Awaiting lost luggage and will be gone from this location in 2 days. Nothing to wear…no access to Rx. Don’t understand why neck pillow had to be stowed for take off.
The flight was cancelled. Is unacceptable. We want to pass a good moment during our trip. But because of you we have galeried during more 1 day.
I love Iberia... superior airline
Our flight was canceled and there was no convenient alternative option. Our trip was prolonged 2 more days. We have not been reimbursed for our time and money wasted.
The crew were the worst I have ever had on a flight in a long time! One guy was stuffing food before the door closed in front of everyone. I asked the lady to help me find a spot for my luggage! I was instructed very rudely to keep walking to the back of the plane til I found somewhere. It was literally at the back. I was sitting in about row 9. Then when I sat back down she opened a compartment where I could have put my bag seriously!!!When we landed I asked her to assist in getting my bag. She pretty much ignored me no help at all. I finally retrieved my bag once everyone got off the plane. And I told them both when I departed the aircraft that was the worst service I have had in along time (the pilot was there also)and if this is how they treat tourists I would not fly again with them!!!! I did not eat or do entertainment so N/A there
The airplane seems to be in good shape. The crew member aren’t as welcoming as they’re in other European airlines. It’s hard to understand the flight attendants when they speak English.
Was surprised at legroom. Last time I flew my knees were on my chin
Miinukset: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."
Plussat: "The entertainment was good"
Miinukset: "The space in the seats are very small for such a long trip"
Plussat: "Puntual en horas de salida y llegada"
Miinukset: "Son muy incómodos los asientos para un vuelo trasatlántico"
Plussat: "Modern screens and seats"
Miinukset: "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"
Miinukset: "The check in process is terrible and very inefficient."
Miinukset: "More space and reclining seats please!"
Plussat: "Timing, easy boarding."
Plussat: "The airport was air conditioned, I guess?"
Miinukset: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."
Plussat: "On time"
Miinukset: "The small space between seats"
Miinukset: "IBERIA crew lacks manners & are simply not pleasant. Plane was delayed 2 hrs & crew only told publicly what the problem was about 30 mins after original departure time. Food has been reduced & of less quality. Entertainment system wasn't working & crew didn't seem to understand it's their problem to fix it. It finally worked 3 hrs into the flight."
Plussat: "Boarding, on time"
Miinukset: "Not much room in seats. Especially if sest in front gets reclined."
Plussat: "Nice staff"
Miinukset: "Tiny seats. Dirty and old plane. Vueling"
Miinukset: "Barcelona to Madrid... got the TB section. Chorus of coughers in these days."
Plussat: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Miinukset: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Miinukset: "There were delays at Heathrow due to fog. Rather then backing up all planes by an hour or so, BA gave our plane away. We experienced a 6 plus hour delay. So after flying for nine hours from the U.S. overnight to London, we had to sit around the airport, while watching other planes take off on time. We got in so late to Madrid that our hotel room that we reserved months earlier was given away. After being awake for over 24 hours we had to walk around Madrid at 11:00 pm at night, looking for someplace to lay our weary heads."
Miinukset: "The choices of movies and entertainment on a 9+ hour flight was not good."
Plussat: "I liked the in flight entertainment system. The food was good also and, the flight attendants."
Miinukset: "The legroom was not that good, but it was ok. Overall it was ok"
Plussat: "The time"
Miinukset: "The servicie inside the plane"
Plussat: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Miinukset: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"
Plussat: "Air hostess were pleasant. Take off and landing were super smooth. Plane was new and very spacious."
Miinukset: "Boarding process was confusing and disorganized. There were no vegetarian food options available for the dinner."
Plussat: "The terminal at the Madrid airport has good shopping and dining options, but it's rather far and took ~25-30min to get there (including a short wait at the custom control."
Miinukset: "The check in took an awfully long time, the agent took 25-30 min to finalize our boarding pass."
Plussat: "I enjoyed the food and entertainment"
Miinukset: "We were delayed so I had to run to my connecting flight. Got on, bags stayed in Madrid."
Miinukset: "There was no complimentary water or beverages"
Miinukset: "No space between seats, myknees barely fit. Fortunately no one was next to me. No complimentary drinks at all, not even water"
Plussat: "Movies were good, seats were OK"
Miinukset: "Paying $85 for a 2nd bag"
Plussat: "Every flight was on time with no delays. Crew was excellent."
Miinukset: "Large plane did not have individual air controls and several flights were very warm."
Plussat: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Miinukset: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Plussat: "I did a up grade To bisnees an it was very disapointed"
Miinukset: "Cramped by ok"
Plussat: "I had the next seat empty next to the window so I can sleep more comfortably. The entertainment selection was wonderful."
Miinukset: "The air conditioning was too cold. I was sneezing the whole trip."
Miinukset: "Chair design very uncomfortable. Food was for sale - I find that really cheap. It's a two-hour flight. Drinks and snacks should be part of the package."
Miinukset: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Plussat: "Flight attendant didnt help to pup up my luggage; even water was not free"
Miinukset: "According to my itinerary, we were scheduled to fly from Marrakech to Casablanca on Royal Moroccan Airlines flight 402. There was no flight. My itinerary also said we were to fly out of Casablanca on American Airlines. After sitting at the gate for over 2 hrs. in Marrakech,one of the ground crew members told us our flight had been canceled, but we were never notified. The supervisor refused to give us a letter stating that they screwed up by either sending us to the wrong gate, or that the flight had been canceled so I could get my money back thru my travel insurance. She said the flight was not cancelled so it wasn't her fault. No flight left from our gate. She refused to help us book another flight. I had no smart phone to book another flight and she told me, that was too bad. I asked what should I do, she said "that is your problem not mine, I cannot help you." There were 2 others they sent to the wrong gate and 6 others who had the same problem as us. Later 2 others, on a different flight with RAM, walked up to the ticketing section and said they were sent to the wrong gate and missed their flight too. I need a letter from someone so I can retrieve my $1800 back from my travel insurance because we had to book other flights and stay an extra day in a hotel in Casablanca. I don't feel that is asking too much. We were there early to fly out and did everything they told us to do. Luckily, someone cared enough to let me use their smart phone to book another flight and hotel or this could of been a real tragedy."
Miinukset: "Waiting for luggage at JFK."
Plussat: "Seats were surprisingly good, even though we could only get two center seats. There were no available business class seats, but now I'm glad I saved the expense as the economy seating was quite comfortable. They took good care of us with food and comfort, and the time passes with plenty of movies to watch."
Miinukset: "Can't help it, but Heathrow is just so big, and requires extensive walking, bussing from one terminal to another, then underground trains, and waiting at the C gates which don't offer the range of restaurants that the main terminal does. But we had 2 1/2 hours to make the connection and there was plenty of time with baggage checked through."
Plussat: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Miinukset: "Would have liked another couple rounds of water"
Plussat: "Fin Air was good. We phone them and the agent tried to get us seats on our portion Madrid back to Miami, but at the end we had to get them at the airport. The link sent to our email did not work. At the end we got seats together, the lady at IB check in counter was really very nice."
Miinukset: "Not be able to get seats in advance with IB. From Miami to Madrid, it was no problem at all. AA assigned our seats a month in advance."
Plussat: "Flight from NYC to Madrid"
Miinukset: "Lost my luggage for 3 days and no compensation for out of pocket expenses Flight from Madrid to Florence"
Plussat: "Professional staff."
Miinukset: "There were a lot of english speaking passengers. Some announcement were translated in English and some were"
The crew at the Berlin airport were rude. Not having our boarding passes until we were at the gate was very stressful, please make it so we can have our passes online. For some reason once we arrived in Berlin we had to go through TSA again and no one knew what we needed to do to get our boarding passes. The Portugal flight to Berlin that we waited on was late so we had no gate, no one at the airport was willing to help us and we didn’t get boarding passes until 30 minutes before we had to board this was not ideal.
The check in staff in Montreal were exceptionally good and very efficient
No place found for my hand bagguage, the crew asked me if its ok to put my suitcase nella "stiva". They gave me a receipt , the üroblem was resolved even if I had to attend at the bagguage claim in Rome .
Excellent staff, polite and very helpful.
The new plane Airbus "NEO" has low cabin pressure and my kid had nauseas. In our trip back, we had to medicate him. In addition, the new planes for shorter legs, like Lisboa to Rome, they remove the reclining feature of the seats after the first emergency exits all the way to the end of the plane. The headrest is flat and un-adjustable. Uncomfortable. TAP ordered these new planes with these features and they are making the flights really unpleasant. This strategy is not working. I would think again before booking with TAP. The crew was efficient and boarding was good despite of all requirements by the countries. The food was ok.
Plussat: "It was Okay"
Miinukset: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Miinukset: "Too cold on plane"
Plussat: "Food was ok"
Miinukset: "Worst accommodations for baggage on a international flight in my opinion.Pay for a bag is the best advice in my opinion this airline barley lets you bring anything with. Disgusting plane it was so dirty I took a shower after this flight and the amount of dust in the air was visible terrible"
Miinukset: "Incoming Delayed & outbound delayed 2 hrs as a result"
Plussat: "The food served was really good (bacalhau), and the crew very friendly."
Miinukset: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"
Miinukset: "More newer movies and better main course."
Miinukset: "Wait time on buses from-to airplane to terminal was long."
Miinukset: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."
Miinukset: "Too late with delay"
Plussat: "The food and service during the flight was great. Enjoyed the meals and they offered drinks frequently. Complementary wine is also a big plus compared to other airlines."
Miinukset: "The luggage situation. We were very annoyed that we didn’t get a carry on bag and had to pay $92 each for every checked bag. I travel frequently and have never experienced this with another airline."
Plussat: "Entertainment was fine"
Miinukset: "On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs"
Plussat: "Flight on time"
Miinukset: "No gluten free meal available"
Plussat: "On time, not expensive"
Miinukset: "Really uncomfortable seats, no tv"
Plussat: "seat comfortable, crew , quietly professional"
Miinukset: "larger leg room"
Plussat: "Really spacious, clean and comfortable"
Miinukset: "Good service but not top of the line "go out of their way" service"
Plussat: "Everything was very good."
Plussat: "the crew was very helpful and friendly"
Miinukset: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."
Miinukset: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Plussat: "The flight itself was good."
Miinukset: "The only thing that I felt was not appropriate was that they made me check in my carry-on at the gate. Apparently, the airline requested 55 passengers to check their carry-on bags...but they just selected the first people who were closest to the gate. I purposely did not check a bag because I had limited time to make a train connection at my final destination, plus I had to go thru customs and I knew that in itself would be time consuming. I explained this to the airline staff, but they did not care. I think they should have first asked for volunteers; and if still needed, then randomly select people to check in the carry-on. Also they only were making people with the “suitcase” carry-on to check them in....anyone with a duffle-looking bag was not even bothered. Luckly, I’m mange to make my train connection, but I was running to do this...not fun at all."
Plussat: "Everything else"
Miinukset: "The WiFi was expensive and very little total data allowance even in Executive class so very unsatisfactory."
Miinukset: "late flight lost my connection"
Plussat: "Great lie flat seat. Nice FAs."
Miinukset: "Food was not that great for intl C"
Miinukset: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."
Plussat: "No delays and much nicer staff than last time."
Miinukset: "Seats are very tight and legroom is very limited, specially when person in front of you recline the seat. Also, you feel the hard plastic in all your bones.. more cushions will be appreciated... Specially for an 8 hours flight."
Plussat: "Not too many people"
Miinukset: "Was delayed. Too long waiting for luggages"
Miinukset: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Plussat: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Miinukset: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."
Plussat: "No delays, food was good, crew was overall friendly."
Miinukset: "The A330 was old, seats weren't entirely in order, IFE was mediocre. Wasn't able to sleep well on the nine-hour overnight flight."
Plussat: "everything:personal, services"
Plussat: "Lots of legroom. On board crew was good."
Miinukset: "Check-in was a little bit chaotic."
Plussat: "I got to London"
Miinukset: "9 hour delay"
Plussat: "Cabin staff was nice"
Miinukset: "Very cramped seating; rude baggage handlers; bad system for boarding"
Plussat: "In the air excellent"
Miinukset: "On the ground, poor communication"
Plussat: "staff was fine. Food was kind of tasty."
Miinukset: "seats were quite small. no onboard entertainment."
Miinukset: "No vegetarian option The last seats mean can't lean backwards when someone in front goes backwards :("
Plussat: "Plane didn't crash"
Miinukset: "Customer service on TAP IS TERIBLE. Employees are apethetic and useless. Don't fly this airline ever"
Plussat: "everything was great"
Miinukset: "they had some video problems early in the flight but had it fixed about a third into the flight"
Plussat: "No delays"
Miinukset: "The sit are very uncomfortable, no leg room. The audio was not working, no entertainment. The flight attendant gave us a card to call customer service, to provide for improvement on these flight."
Plussat: "Slept the entire way there. Comfy seats"
Plussat: "Crew, plane, service."
Miinukset: "Terribly long line in Lisbon airport to check in."
Plussat: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Miinukset: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."
Plussat: "It was s a good value especially as a Star Alliance Gold flyer."
Miinukset: "No vegetarian option for sandwich snack."
Plussat: "newer plane Very difficult to fly cheaper to GVA, not my first flight, not my last"