Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Miinukset: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Plussat: "Customer service"
Plussat: "Food & entertainment system"
Miinukset: "Tight seats"
Miinukset: "Crew could have been more friendly."
Plussat: "Specially food service and also boarding"
Miinukset: "They checked carry on again even you passed from the counter I felt very bad about this"
Plussat: "The crew were all very polite and friendly."
Miinukset: "Nothing to complain about!"
Plussat: "Flight time and layover at connecting flight"
Miinukset: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"
Miinukset: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Plussat: "Excellent service, food, and entertainment options!"
Plussat: "Excellent service with comfort"
Miinukset: "All was great"
Plussat: "Friendly. Lots of food and accessories."
Miinukset: "The seats were cramped together"
Miinukset: "The lost 3 of my bags"
Plussat: "The food and entertainment were okay."
Miinukset: "The staff was rude. The entertainment consoles didn’t work well."
Miinukset: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Plussat: "I liked the food and the staff were very friendly"
Plussat: "The food was excellent."
Miinukset: "The middle seat was cramped."
Plussat: "The entertainment was excellent!"
Miinukset: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Miinukset: "Very small space"
Plussat: "No delays Courtesy of crew Very pleasant fly"
Plussat: "Offered us a free meal for the poor service."
Miinukset: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Miinukset: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Miinukset: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
Plussat: "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
Plussat: "Great service, polite."
Miinukset: "A bit slow serving food."
Plussat: "Service was exceelent and all crew staff were professional and friendly and courteous."
Plussat: "The entertainment and food choices are great, and staff is kind and ready to help."
Miinukset: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Plussat: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Plussat: "Easy checking reasonable wait."
Plussat: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Miinukset: "The crew wasn't able to speak in German, even though they spoke perfect English."
Plussat: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Miinukset: "Nothing. Everything was great"
Plussat: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Miinukset: "Chaotic check-in process."
Plussat: "I liked everything"
Miinukset: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Plussat: "Excellent service and food."
Plussat: "Service was outstanding!"
Miinukset: "I have no complaints!"
Plussat: "I loved being able to stay in Istanbul for a while. We had a great time during the layover, and the flight was incredible. The entertainment was top notch, and the food was as well. They had delicious olives and cheese on most meals, and the hot food had great use of tomatoes and umami to add taste to the meals. It has been a great experience traveling on Turkish Airlines, and I would suggest it for everyone."
Miinukset: "Leg room for the seats were a little tight."
Miinukset: "Absulotely nothing."
Miinukset: "Rude stewardess"
Plussat: "Food was good. Service was excellent."
Plussat: "I like everything. Flight was so good."
Miinukset: "I like everything."
Plussat: "Care and attention the flight attendance showed."
Plussat: "Comfortable. Excellent service"
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
For long flights, 2 full meals should be served.
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
They just let people fly without properly using the required mask
Plussat: "It was a decent train ride."
Miinukset: "Stating it’s a train from the beginning and not having to go from one train station to another."
Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Plussat: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Miinukset: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Miinukset: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Miinukset: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Miinukset: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Miinukset: "We had a short delay"
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Plussat: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Miinukset: "Too much time spent at boarding. On luggage missing."
Plussat: "Very little"
Miinukset: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Plussat: "Crew was very nice and the food was excellent."
Plussat: "Food was ok."
Miinukset: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Plussat: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Miinukset: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Plussat: "Quiet! No noise-canceling earphones needed. Delicious food."
Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Miinukset: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Miinukset: "No offer of snack with no egg in it."
Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"
Plussat: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Miinukset: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."
Plussat: "The cabin crew was very good!"
Miinukset: "The economy premium seats are very uncomfortable"
Plussat: "Fine for a 45-50 minute regional flight."
Miinukset: "Wouldn’t be great for long-haul flights."
Plussat: "The noise-canceling headset is good."
Miinukset: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Plussat: "Nothing particular"
Miinukset: "Nothing particular"
Plussat: "On time after latish start"
Miinukset: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Plussat: "Boarding & crew (inc ground staff & check-in) all good."
Miinukset: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "Short, lots of leg space"
Miinukset: "Clean. Courtesy of staff on plane."
Plussat: "Flight went smoothly"
Miinukset: "Flight left late The seats are small and crowded There are no entertainment options"
Plussat: "leg space in plane"
Plussat: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Plussat: "Good seat near the front."
Miinukset: "Delayed arrival by 30 minutes."
Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Plussat: "Other crew members were very polite to us, in particular a younger tall woman."
Miinukset: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "quick flight 10 min ahead schedule"
Plussat: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Miinukset: "Business class seats hard. Did not flatten out for sleep."
Plussat: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Miinukset: "Vegetarian food choices always leave much to be desired."