Plussat: "The seat was comfortable, the food was delicious and the aircraft was clean."
Miinukset: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Miinukset: "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
Plussat: "At least it was delayed so we could make it to SFO."
Miinukset: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Plussat: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Miinukset: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Miinukset: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Plussat: "Crew was attentive and informative of delays"
Miinukset: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Plussat: "The crew was super friendly."
Plussat: "The food and legroom"
Miinukset: "More movies :)"
Plussat: "Pretty much everything"
Plussat: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Miinukset: "No vegetarian options on the main meal menu"
Plussat: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Miinukset: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Plussat: "Professionalism with friendliness of the crew and the service provided."
Miinukset: "No issues with flight and boarding."
Plussat: "That I probably won’t have to deal with AA for a while."
Miinukset: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Plussat: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Miinukset: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Plussat: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Plussat: "The Crew"
Miinukset: "This terminal is not easy to find. You have to take bus from the main terminal."
Miinukset: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
Plussat: "Wonderful Crew."
Plussat: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
Miinukset: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
Plussat: "Comfortable and service was pleasant"
Miinukset: "Like all of it except lack of vegetarian option for food"
Plussat: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Miinukset: "only limited number of movie."
Plussat: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Plussat: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Miinukset: "I thought the food was just so so. However, that's always a matter of personal taste."
Plussat: "Superior service in a great and spacious plane."
Miinukset: "Seats are a bit flat and shallow, besides that it was awesome!"
Miinukset: "Food, especially before landing"
Plussat: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Miinukset: "They made me pay for a seat that they gave to other people for free. Really messed up."
Plussat: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Plussat: "Food & entertainment"
Miinukset: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Plussat: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Miinukset: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Plussat: "Food, entertainment options, friendly staff"
Miinukset: "Beverage size could be more"
Plussat: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Plussat: "JAL has customer service that no other airline comes close to."
Miinukset: "Nothing, JAL is perfect. I mean it"
Plussat: "The flight went well and the 3 meals were interesting. The staff was professional."
Miinukset: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Plussat: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
Plussat: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Miinukset: "Not much leg room"
Plussat: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Miinukset: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Plussat: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Plussat: "Great staff and washlet toilets on board."
Miinukset: "I ended boarding last not one of the first as other airlines."
Plussat: "Staff was great and everything went according to schedule."
Miinukset: "The food was bad, but this is my first time having such bad food on JAL."
Plussat: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Miinukset: "11 hr flight"
Plussat: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Miinukset: "I don't have anything to complain about."
Plussat: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Miinukset: "Everything was great !"
Plussat: "evening flight. not too crowded"
Miinukset: "delayed by 1 hour meal was so-so"
Plussat: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Plussat: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Miinukset: "Cannot say there were any negatives."
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Flight was missed and now we have to catch one the next day
Plussat: "Not a lot."
Miinukset: "Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund."
Miinukset: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Plussat: "My bag was lost!"
Miinukset: "To have my bag delivered"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Miinukset: "Things were very scratched"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Miinukset: "There was no soap in the toilet..."
Miinukset: "Good airline teamed up with crappy American brings them down. Don't waste money!!"
Miinukset: "Unwashed pillow and blankets, stains on the pillow"
Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."
Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."
Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."
Plussat: "The crew was very helpful and kind. The plane extremely comfortable"
Miinukset: "The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable."
Miinukset: "No audio."
Plussat: "Friendly service, clean airplane, great food."
Miinukset: "No leg room in economy. Worse then United and American Airlines!"
Plussat: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Plussat: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Miinukset: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."
Plussat: "The plane was good, the flight time was nice, just 9.5 hours."
Miinukset: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."
Plussat: "Great customer service; food was good; excellent movie selection"
Miinukset: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Plussat: "They lost my bag."
Miinukset: "They lost my bag."
Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."
Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."
Miinukset: "Crew wasn't attentive. Seats were small."
Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."
Plussat: "Great service and great food."
Miinukset: "The long hours"
Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"
Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."
Plussat: "The blueberry juice is super good!"
Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."
Plussat: "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."
Plussat: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Miinukset: "It was a bit cramped but overall it was a wonderful experience"
Miinukset: "The least comfortable and smallest narrow business class seats ever"
Miinukset: "The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats."
Plussat: "The crew was friendly and the pilot did an excellent job getting us there safe."
Miinukset: "The food they served was not the greatest"
Plussat: "Soft drinks + food"
Plussat: "Our airline steward was incredible."
Plussat: "I like being serviced dinner on the flight. I like the personal iPad to watch movie."
Miinukset: "The seating was a little tight."
Plussat: "The wine was good"
Miinukset: "Least expensive tickets. Food was the least expensive, very popr"
Plussat: "The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere."
Miinukset: "Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?"
Plussat: "The reclining seat in Club section was a wonderful experience"
Miinukset: "British food still lacks taste."
Plussat: "Almost everythibg was great"
Miinukset: "The screen wasnt working properly"
Plussat: "Comfortable seat, good dinner, decent entertainment selection, a few very good crew members."
Miinukset: "IFE screens are rather small for it being a brand new plane."
Miinukset: "There was preferential treatment for British passengers - they were taken care of first and with a friendly tone."
Plussat: "Did not rate the food as we slept through the meal"
Plussat: "Friendly and attentive flight staff, excellent entertainment, pilot's candid messages."
Miinukset: "Strange seat layout. It felt crowded."
Plussat: "It's British Airways so no frills really, just a cheap flight going to New York"
Miinukset: "Service as a whole is nothing more than a 3 star"
Miinukset: "Bumpy but not BA’s fault"
Plussat: "Pleasant staff, trying to put a brave face on standards they know are slipping"
Miinukset: "No breakfast, no snacks, tired seats, poor entertainment , dreadful food (and I LOVE airline food!)"
Plussat: "My seat was comfortable, with good head and neck support."
Miinukset: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Miinukset: "Did not get seat I reserved. Stuck in middle seat. Very late."
Plussat: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Plussat: "Civilized boarding process Warm welcome from crew Calming music upon boarding Ample leg room + comfortable seat Redeye amenities at seat (headphones, ear plugs etc.) Nice food/drinks selection Clean restrooms"
Miinukset: "nothing, everything was great!"
Miinukset: "They sat me in the last row but at least the chair reclined. Boarding was a mess. But entertainment and food were decent."
Plussat: "Smooth flight"
Miinukset: "The food"
Miinukset: "Paying $7000+ For a seat like this is a travesty"
Miinukset: "Plane was late which caused us to miss our connection and spend an extra 12 hours traveling to Gothenburg"
Plussat: "Games at the tv."
Miinukset: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"
Plussat: "Leg room seats"
Miinukset: "London transfer had to go through security again almost missed flight I'm sure some people didn't make it"
Miinukset: "Cramped seats. Entertainment system did not work well."
Miinukset: "Awesome staff! Great food and tea!"
Plussat: "Both the staff and flight were great!"
Plussat: "We Arrived safely. The captain explained the situations well."
Miinukset: "We left late and arrived late. They ran out of one of the menu items."
Plussat: "Very little."
Miinukset: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Miinukset: "Four hours before departure, the flight was canceled! Unfortunately, the ticket workers were too few in trying to reboot all the passengers. I was transferred to United after an hour and a half wait but was sent back to Aer Lingus (who was operating the flight for BA) by United because the Aer Lingus ticket personnel made the reservation on United but failed to provide the information necessary to generate the ticket. Never British Airways/ Aer Lingus again!"
Plussat: "Plane was nice"
Miinukset: "Didn't get food order correct"
Miinukset: "Seats are too small for anybody above 5'8". My knees were hitting the back"
Plussat: "Inflight entertainment with access to recent movies. Service was good."
Miinukset: "Fee for assigned seating. No outlets for charging electronic devices."
Plussat: "Great customer service all around! Staff was very responsive and apologetic to an unfortunate mid flight experience of a baby throwing up"
Miinukset: "All good!"
Plussat: "the plane was spceous in the economy section. comparatively new aircraft and well maintained, the cabin crew were very co-operative, graceous and well behaved. overall good experience."
Miinukset: "the starting of serving non-veg food took very long time. british airways should focuss attention to this."
Plussat: "The lounge services and staff at the airport."
Miinukset: "seats and surfaces not so clean in club world."
Miinukset: "The airline overbooked the flight and kicked us, along with 100 other passengers, off the flight and forced us onto a non-direct flight. They violated Passenger Rights, and every member of their staff treated us incredibly rudely. Due to their violations and illegal behavior, I am seeking legal counsel and plan to take the necessary action. I DO NOT recommend British Airways and will NEVER fly the airline again."
Plussat: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Miinukset: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Plussat: "Many things including the seat space and less crowded flight"
Miinukset: "Cost. One way close to 2000 USD"
Plussat: "New planes"
Miinukset: "Bad food. Very few portions. Serving drinks only once and making one pick a beverage for the meal and nothing mere."
Plussat: "Maybe to other people the service was regular - but this was the fanciest flight I'd ever been on. The crew was great - never actually knew that much technology was available on the plane. I'm not a very fancy person and this was a really fun way to fly."
Plussat: "Crew was attentive and polite."
Miinukset: "When the person in front of you lowers his seat 5 minutes after takeoff and keeps it down the whole flight, it makes it hard to eat and really uncomfortable. I have a LOT of miles (avieos or whatever they call them) but never get offered an upgrade to economy plus like I do on other airlines."
Plussat: "Flight attendants were very pleasant. Blankets were nicer than most. Headrests on seat were good once figured out how to adjust it."
Miinukset: "It is bad enough being in economy seats on international flights, but now the box holding the electronics for the entertainment system takes up about 1/3rd of the under seat space. So trying to stretch out and sleep was very difficult and uncomfortable. Curry chicken was disgusting."
Plussat: "Back facing window seat, flat bed, great service, good food, arrival on time"
Plussat: "Boarding was smooth, the attendants attendant, the food surprisingly good, and the entertainment outstanding. An entire library of in-flight movies, a display of where your flight is in the world, a few in-lfight games and even an in-flight chatroom."
Miinukset: "A few times, I feel like the attendants either didn't notice me."