Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Miinukset: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Plussat: "Customer service"
Plussat: "Food & entertainment system"
Miinukset: "Tight seats"
Miinukset: "Crew could have been more friendly."
Plussat: "Specially food service and also boarding"
Miinukset: "They checked carry on again even you passed from the counter I felt very bad about this"
Plussat: "The crew were all very polite and friendly."
Miinukset: "Nothing to complain about!"
Plussat: "Flight time and layover at connecting flight"
Miinukset: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"
Miinukset: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Plussat: "Excellent service, food, and entertainment options!"
Plussat: "Excellent service with comfort"
Miinukset: "All was great"
Plussat: "Friendly. Lots of food and accessories."
Miinukset: "The seats were cramped together"
Miinukset: "The lost 3 of my bags"
Plussat: "The food and entertainment were okay."
Miinukset: "The staff was rude. The entertainment consoles didn’t work well."
Miinukset: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Plussat: "I liked the food and the staff were very friendly"
Plussat: "The food was excellent."
Miinukset: "The middle seat was cramped."
Plussat: "The entertainment was excellent!"
Miinukset: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Miinukset: "Very small space"
Plussat: "No delays Courtesy of crew Very pleasant fly"
Plussat: "Offered us a free meal for the poor service."
Miinukset: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Miinukset: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Miinukset: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
Plussat: "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
Plussat: "Great service, polite."
Miinukset: "A bit slow serving food."
Plussat: "Service was exceelent and all crew staff were professional and friendly and courteous."
Plussat: "The entertainment and food choices are great, and staff is kind and ready to help."
Miinukset: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Plussat: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Plussat: "Easy checking reasonable wait."
Plussat: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Miinukset: "The crew wasn't able to speak in German, even though they spoke perfect English."
Plussat: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Miinukset: "Nothing. Everything was great"
Plussat: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Miinukset: "Chaotic check-in process."
Plussat: "I liked everything"
Miinukset: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Plussat: "Excellent service and food."
Plussat: "Service was outstanding!"
Miinukset: "I have no complaints!"
Plussat: "I loved being able to stay in Istanbul for a while. We had a great time during the layover, and the flight was incredible. The entertainment was top notch, and the food was as well. They had delicious olives and cheese on most meals, and the hot food had great use of tomatoes and umami to add taste to the meals. It has been a great experience traveling on Turkish Airlines, and I would suggest it for everyone."
Miinukset: "Leg room for the seats were a little tight."
Miinukset: "Absulotely nothing."
Miinukset: "Rude stewardess"
Plussat: "Food was good. Service was excellent."
Plussat: "I like everything. Flight was so good."
Miinukset: "I like everything."
Plussat: "Care and attention the flight attendance showed."
Plussat: "Comfortable. Excellent service"
I liked our stewardess Jasmin. Always a smile and kind.
Was surprised how tasty the snacks and drinks were on the flight. I was also quite comfortable on economy seats. Definitely better than other domestic airlines like United and American. The exit row seats were worth the leg room.
The seat provides more space for legs to stretch than other airlines.
No entertainment or food service on this flight. Hence rating.
Plussat: "Crew from Washington to Cancún were extremely rude"
Plussat: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Miinukset: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Miinukset: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Miinukset: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Plussat: "The crew was very attentive and had great personality. They anticipated any needs we had."
Plussat: "Quickly moving through the airport."
Miinukset: "Take out old planes. It was really run down."
Plussat: "The plane was nice"
Miinukset: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Plussat: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Miinukset: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Plussat: "Crew was friendly."
Miinukset: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Plussat: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Miinukset: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Plussat: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Miinukset: "Overall: pretty good."
Plussat: "Super comfortable seats. Lots of movie options."
Miinukset: "Food was not very good"
Plussat: "Flight was smooth, arrived early..crew was prompt and courteous."
Plussat: "Crew and entertainment options were great."
Miinukset: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Plussat: "Standard Air France flight. My wife and I like the Airbus 380."
Miinukset: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Plussat: "Fly attenden alwas with a beautiful smile"
Plussat: "Nothing particularly stands out. I did arrive safely."
Miinukset: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Plussat: "Flight attendants were nice based on the situations beyond their control."
Miinukset: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Plussat: "Crew very friendly"
Plussat: "The chekc in person was very helpful."
Miinukset: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Plussat: "That I landed safely"
Miinukset: "1st class was horrible."
Plussat: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Miinukset: "There should be a N/A option if there is no entertainment available."
Miinukset: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Plussat: "Great and friendly crew"
Miinukset: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Miinukset: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Plussat: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Miinukset: "My original flight was canceled"
Plussat: "Mu seat!"
Miinukset: "My baggage took for to long to arrive"
Miinukset: "Delayed two hours"
Plussat: "Got to my placs"
Miinukset: "Lol put the two fattest people next to each other"
Plussat: "The fact that there were no snakes on this plane :-)"
Miinukset: "Same issue... there were no snakes on the plane :-/"
Plussat: "Flight attendants and cookies. That's it."
Miinukset: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Plussat: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Miinukset: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Plussat: "The crews were very friendly and everything went as planned. It was a nice flight."
Miinukset: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Plussat: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Miinukset: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Plussat: "Everything was great"
Miinukset: "Nothing everything was fine"
Miinukset: "paying extra for leg room and checked bags"
Plussat: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Miinukset: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Miinukset: "Being scammed by the Chinese, China Southern"
Plussat: "Upgraded to first class so had more room, nicer seats. No lines at TSA, had the first gate past security so a short walk. Nice shopping and food choices."
Miinukset: "No meal served on flight, only drinks and cookies / popcorn. No entertainment at all. You have to provide your own device. There was wifi but not free, it was so slow I couldn't download the entertainment app, so I gave up and slept. No access to Delta lounge with domestic first class WTF?"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Plussat: "Great staff , amazing dinner, and the entertainment screen size was best"
Miinukset: "Seats could be a little bigger"
Miinukset: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Plussat: "Nice crew"
Miinukset: "Better food, some entertainment, better bathrooms"
Miinukset: "It’s an international flight. It is what it is!"
Miinukset: "better accommodation of passangers"
Miinukset: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Plussat: "Everything except the checking in process"
Miinukset: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Miinukset: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Touch screen is sharp and responsive."
Miinukset: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Miinukset: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."
Miinukset: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Miinukset: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Miinukset: "Seats felt like Adirondack chairs..hard and no lower back support."
Miinukset: "A bass blasting private event at the airport near Lufthansa gate"
Plussat: "The crew were impeccable."
Miinukset: "Very narrow economy seats."
Plussat: "Underseat AC power and USB power was the highlight of the trip."
Miinukset: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Miinukset: "The air on the plane was unable to be controlled."
Plussat: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Miinukset: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."
Miinukset: "Flight got delayed 9 hours."
Plussat: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Miinukset: "Food wasn't the best but did honor my special diet request."
Plussat: "The food was good."
Miinukset: "The seats were not too comfortable and the video screen was small."
Plussat: "They were nice"
Miinukset: "They were good"
Plussat: "Service was very good, flight was very smooth"
Plussat: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Miinukset: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Miinukset: "Not enough room. Aisle seat was too narrow and short."
Plussat: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Plussat: "Better then United airline"
Miinukset: "Everything was awesome"
Plussat: "On time all the time"
Miinukset: "Food getting worse year after year."
Miinukset: "Flight delayed by about an hour"
Plussat: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Plussat: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Miinukset: "The seats were very uncomfortable for such a long flight. Simply terrible."
Plussat: "Everything was amazing Very pleased!"
Miinukset: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Plussat: "Captain was personable and made the flight more enjoyable"
Miinukset: "Length, which could not be helped"
Plussat: "Timely departure."
Miinukset: "Fruit and a muffin is not enough for breakfast."
Plussat: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Miinukset: "Boarding three planes to three different destinations from the same gate is very confusing."
Miinukset: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Plussat: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Plussat: "Short and Smooth Flight"
Miinukset: "EVERYTHING! They put us on a United flight. 11 hours on the plane with NO ENTERTAINMENT. They apologized at the end and told us to all fill out a complaint at united.com. I did and still haven't heard back. The flight attendants were rude and it was a horrible flight. Worst international flight I have taken in my life. And it was for an adoption appointment with a judge in Riga, and we barely made it."
Plussat: "They handed out baggage claim tickets for the larger carry-on items early so that passengers had plenty of time to rearrange their items, as long as they arrived at the gate in time."
Miinukset: "They had 3 flights boarding through 2 doors that led to one hallway, which was very confusing. It took quite a while to retrieve the checked carry-on items, with the effect that most of the passengers were lined up down the causeway tube, waiting. The seats are so very cramped on these puddle jumpers; this was way too long a flight for cramped seats that don't recline. The entertainment was wifi that never really worked."
Miinukset: "We missed the connection so never made this flight."
Plussat: "Best crew ever. By far most friendly staff and excellent service."
Miinukset: "Nothing that I know"
Better food more confortable seats.
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Over 3 hours of delay without any assistance from klm
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Plussat: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Miinukset: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Plussat: "The crew."
Miinukset: "The time between flights."
Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"
Plussat: "Flight and the crew!"
Miinukset: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Miinukset: "I congratulate the KLM crew!"
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Miinukset: "Turn the lights on early making it hard to sleep"
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Miinukset: "I would have to dream something up."
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "Easy to board and easy flight."
Plussat: "Food was excellent, service from staff was friendly, and entertainment options were great."
Miinukset: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."
Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Plussat: "Good service onboard, good food. On time."
Plussat: "Food was just fine, movie selection very good"
Miinukset: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Plussat: "Excellent very good"
Miinukset: "Everting so good ex"
Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Plussat: "The staff was very helpful and professional. Promp response to calling for attention."
Miinukset: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Miinukset: "They stole my money"
Plussat: "My bagage broke"
Miinukset: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Plussat: "Nice seats, comfortable."
Miinukset: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "Good efficient flight crew friendly and helpful"
Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Plussat: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Miinukset: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Miinukset: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Plussat: "Enough space good wine and on time"
Easy flight. Check-in as well as in-flight crew were very good. Comfort and cleanliness of planes was good as you would expect. Food was basic but tasty. No vegitarian option and no free alcoholic drinks in economy class. But overall was good experience and good value for money.
It had a good range of movies but the flight map was broken at my seat. I tried both online and by calling to request a menu and the wait to speak with someone was 45 minutes, and there was nothing on line that allowed me to choose a meal option. The plane was small and all seats were taken. After the meal there were incredibly long lines for only two toilets. Finally, SAS lost our luggage, which can of course happen, but there were more than 50 people waiting around at the carousel and nobody from SAS came to tell us the truth. Finally news trickled back to us by word of mouth and when we got to the SAS baggage consigne, there was only one SAS woman working there and she refused even when asked to announce to us what had happened so we would have some idea. Instead she told someone who told someone else and again by word of mouth we found forms to fill out about who we were and where we were staying. I stood in line for 45 minutes and only then would she explain the luggage had been left in Copenhagen but would arrive that night or the next day--something she could easily have shared with the group instead of leaving everybody in the dark. And at no time did another SAS official or staff member come to help all of us standing there, some of the group waiting with no news for 2 hours when the SAS lady knew full well what had happened. It is shameful. Will never fly SAS again.
SAS canceled flight the day before we were to head to Athens to catch our cruise ship. No warning whatsoever from Kayak or SAS. We only found out when we tried to check in and in red letters it said "Canceled". Kayak states they never received any message from SAS regarding this cancellation. SAS decided just to change our flights for the next day which was very unsatisfactory. NEVER AGAIN! Turkish Airlines is the way to go!
The staff onboard between IAD and Copenhagen was not friendly
Plussat: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Miinukset: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Miinukset: "Noise in aircraft. Transit time between flights was too short."
Plussat: "Good boarding process and crew today."
Miinukset: "Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall."
Miinukset: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."
Miinukset: "The flight was cancelled without explanation"
Miinukset: "I was unable to make it to copenhagen due to missing my connection"
Plussat: "The airplane was modern and well kept. The crew were attentive and kind."
Miinukset: "Nothing - our flight out was great!"
Plussat: "Overall, an incredible experience!!!"
Miinukset: "The food was excellent"
Plussat: "No problems. I was satisfied"
Plussat: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Miinukset: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Plussat: "Food was okay. Very smooth landing"
Miinukset: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Plussat: "Great flight on SAS"
Miinukset: "Very good food and outstanding choice of movies as entertainment."
Miinukset: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Plussat: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Miinukset: "Limited free drink options on a transatlantic flight."
Miinukset: "No food or even water"
Miinukset: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Miinukset: "Pay for a coke?"
Plussat: "Plane was fine and it arrived on time."
Miinukset: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Plussat: "The crew is great. Did everything within their abilities to be comfortable"
Miinukset: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Plussat: "The comfort and technology on the aircraft."
Plussat: "Not full. Kind crew."
Miinukset: "No complaints."
Plussat: "The crew was so amazing and friendly!!"
Miinukset: "Crew not very friendly."
Miinukset: "Should at least serve some water"
Plussat: "Seats are more comfortable than those of many other airlines."
Miinukset: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Plussat: "Good leg room. Tasty meals. A good variety of entertainment options."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "I had a window seat with a view of New York City as we flew North."
Miinukset: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Plussat: "service was good"
Miinukset: "The plane was full. Sets in economy were very small."
Plussat: "The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt."
Miinukset: "Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing."
Plussat: "Friendly staff. Good food. Movie/tv options were excellent."
Miinukset: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Plussat: "Timely or even earlier arrival. Generally, very good experience"
Miinukset: "Delay after delay. Screaming kid"
Plussat: "Modern plane, great entertainment system"
Miinukset: "Paying for booze, vegetarian breakfast is awful."
Miinukset: "Small and tight seats."
Miinukset: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "Clean, comfortable plane."
Miinukset: "No free alcohol. Limited food options."
Miinukset: "Not very many current movies, very cramped."
Miinukset: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Plussat: "Introduce meals even to economy class"
Plussat: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Miinukset: "Too much meat in meals."