Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Miinukset: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Plussat: "Customer service"
Plussat: "Food & entertainment system"
Miinukset: "Tight seats"
Miinukset: "Crew could have been more friendly."
Plussat: "Specially food service and also boarding"
Miinukset: "They checked carry on again even you passed from the counter I felt very bad about this"
Plussat: "The crew were all very polite and friendly."
Miinukset: "Nothing to complain about!"
Plussat: "Flight time and layover at connecting flight"
Miinukset: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"
Miinukset: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Plussat: "Excellent service, food, and entertainment options!"
Plussat: "Excellent service with comfort"
Miinukset: "All was great"
Plussat: "Friendly. Lots of food and accessories."
Miinukset: "The seats were cramped together"
Miinukset: "The lost 3 of my bags"
Plussat: "The food and entertainment were okay."
Miinukset: "The staff was rude. The entertainment consoles didn’t work well."
Miinukset: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Plussat: "I liked the food and the staff were very friendly"
Plussat: "The food was excellent."
Miinukset: "The middle seat was cramped."
Plussat: "The entertainment was excellent!"
Miinukset: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Miinukset: "Very small space"
Plussat: "No delays Courtesy of crew Very pleasant fly"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Offered us a free meal for the poor service."
Miinukset: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Miinukset: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Miinukset: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
Plussat: "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
Plussat: "Great service, polite."
Miinukset: "A bit slow serving food."
Plussat: "Service was exceelent and all crew staff were professional and friendly and courteous."
Plussat: "The entertainment and food choices are great, and staff is kind and ready to help."
Miinukset: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Plussat: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Plussat: "Easy checking reasonable wait."
Plussat: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Miinukset: "The crew wasn't able to speak in German, even though they spoke perfect English."
Plussat: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Miinukset: "Nothing. Everything was great"
Plussat: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Miinukset: "Chaotic check-in process."
Plussat: "I liked everything"
Miinukset: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Plussat: "Excellent service and food."
Plussat: "Service was outstanding!"
Miinukset: "I have no complaints!"
Plussat: "I loved being able to stay in Istanbul for a while. We had a great time during the layover, and the flight was incredible. The entertainment was top notch, and the food was as well. They had delicious olives and cheese on most meals, and the hot food had great use of tomatoes and umami to add taste to the meals. It has been a great experience traveling on Turkish Airlines, and I would suggest it for everyone."
Miinukset: "Leg room for the seats were a little tight."
Miinukset: "Absulotely nothing."
Miinukset: "Rude stewardess"
Plussat: "Food was good. Service was excellent."
Plussat: "I like everything. Flight was so good."
Miinukset: "I like everything."
Plussat: "Care and attention the flight attendance showed."
The overall flight experience was great !!!
Miinukset: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Plussat: "The space we currently have."
Plussat: "Crew was friendly and engaging"
Miinukset: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Miinukset: "They lost my bags. Unacceptable"
Plussat: "Pretty much everything"
Miinukset: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Plussat: "Crew was very friendly"
Miinukset: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Plussat: "Thanks for the monitors."
Miinukset: "The crew seems tired."
Plussat: "No comments"
Miinukset: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Miinukset: "Late departure"
Plussat: "Delta crew is always great."
Miinukset: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Plussat: "Everything about delta"
Miinukset: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Plussat: "Airbus was nice"
Miinukset: "Delayed by over 1 1/2 hours"
Plussat: "Efficient, cheerful crew"
Miinukset: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."
Plussat: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Plussat: "Even though the flight was delayed by a few minutes we still arrived on time."
Plussat: "The whole crew was great and very accommodating"
Plussat: "Seat comfortable"
Plussat: "Great crew and plane arrived on time."
Miinukset: "No entertainment and no place to charge devices."
Plussat: "The crew was wonderful, the flight was on time."
Miinukset: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Miinukset: "The seat was very uncomfortable"
Plussat: "Smooth flight, on-tome departure"
Miinukset: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Plussat: "Great service"
Miinukset: "No complain"
Plussat: "Great service all around. As comfortable as you can get for a domestic flight."
Miinukset: "Food was pretty good, but not up to their usual high standards"
Miinukset: "Delta staff is not too friendly"
Miinukset: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Plussat: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Miinukset: "The foldable snack tray was broken on the flight to ATL."
Plussat: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Plussat: "The crew was very nice and attentative."
Miinukset: "The amount of delays causing us to miss our connection and be stuck in another city for a night before getting to our destination the next day(hopefully)."
Miinukset: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Plussat: "There was a threat in the airport which caused the closure of one terminal. It happened to be the one from which this flight was due to depart. The crew was calm and able to get everyone on board with a minimum delay, considering the circumstances. The flight crew made up some time in the air and we were able to land less than 30 minutes after our original ETA. Well done, Delta."
Plussat: "Smooth and easy."
Miinukset: "Not applicable"
Miinukset: "The staff"
Plussat: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Plussat: "Efficient boarding. Friendly service."
Plussat: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Miinukset: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Plussat: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Plussat: "I was able to pick my own flight online easily."
Miinukset: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."
Plussat: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Miinukset: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Plussat: "Staff were courteous. Captain explained reason for delay."
Miinukset: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Plussat: "Upgrading to First Class made it worthwhile."
Miinukset: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Plussat: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Miinukset: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Plussat: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Plussat: "I haven't traveled by air for a number of years, it had gotten to be so crazy at checkin. Well imagine my surprise when I was checked in within five minutes of arriving at the airport. KAYAK took care of everything. All the flights were on time, I received email updates along the way and I am so happy I'm planning my next trip already."
Miinukset: "Even the babies in the waiting area were quiet on the flight, which leaves nothing for me to complain about at all."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Plussat: "Great staff , amazing dinner, and the entertainment screen size was best"
Miinukset: "Seats could be a little bigger"
Miinukset: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Plussat: "Nice crew"
Miinukset: "Better food, some entertainment, better bathrooms"
Miinukset: "It’s an international flight. It is what it is!"
Miinukset: "better accommodation of passangers"
Miinukset: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Plussat: "Everything except the checking in process"
Miinukset: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Miinukset: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Touch screen is sharp and responsive."
Miinukset: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Miinukset: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."
Miinukset: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Miinukset: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Miinukset: "Seats felt like Adirondack chairs..hard and no lower back support."
Miinukset: "A bass blasting private event at the airport near Lufthansa gate"
Plussat: "The crew were impeccable."
Miinukset: "Very narrow economy seats."
Plussat: "Underseat AC power and USB power was the highlight of the trip."
Miinukset: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Miinukset: "The air on the plane was unable to be controlled."
Plussat: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Miinukset: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."
Miinukset: "Flight got delayed 9 hours."
Plussat: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Miinukset: "Food wasn't the best but did honor my special diet request."
Plussat: "The food was good."
Miinukset: "The seats were not too comfortable and the video screen was small."
Plussat: "They were nice"
Miinukset: "They were good"
Plussat: "Service was very good, flight was very smooth"
Plussat: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Miinukset: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Miinukset: "Not enough room. Aisle seat was too narrow and short."
Plussat: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Plussat: "Better then United airline"
Miinukset: "Everything was awesome"
Plussat: "On time all the time"
Miinukset: "Food getting worse year after year."
Miinukset: "Flight delayed by about an hour"
Plussat: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Plussat: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Miinukset: "The seats were very uncomfortable for such a long flight. Simply terrible."
Plussat: "Everything was amazing Very pleased!"
Miinukset: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Plussat: "Captain was personable and made the flight more enjoyable"
Miinukset: "Length, which could not be helped"
Plussat: "Timely departure."
Miinukset: "Fruit and a muffin is not enough for breakfast."
Plussat: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Miinukset: "Boarding three planes to three different destinations from the same gate is very confusing."
Miinukset: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Plussat: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Plussat: "Short and Smooth Flight"
Miinukset: "EVERYTHING! They put us on a United flight. 11 hours on the plane with NO ENTERTAINMENT. They apologized at the end and told us to all fill out a complaint at united.com. I did and still haven't heard back. The flight attendants were rude and it was a horrible flight. Worst international flight I have taken in my life. And it was for an adoption appointment with a judge in Riga, and we barely made it."
Plussat: "They handed out baggage claim tickets for the larger carry-on items early so that passengers had plenty of time to rearrange their items, as long as they arrived at the gate in time."
Miinukset: "They had 3 flights boarding through 2 doors that led to one hallway, which was very confusing. It took quite a while to retrieve the checked carry-on items, with the effect that most of the passengers were lined up down the causeway tube, waiting. The seats are so very cramped on these puddle jumpers; this was way too long a flight for cramped seats that don't recline. The entertainment was wifi that never really worked."
Miinukset: "We missed the connection so never made this flight."
Plussat: "Best crew ever. By far most friendly staff and excellent service."
Miinukset: "Nothing that I know"
Never more flight with your company!!!
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Voir avis précédent qui regroupe les deux vols
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Overall a pleasant flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "Klm is the best, even on a 40min they served small breakfast."
Miinukset: "Wifi on klm"
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Miinukset: "Still don’t have my luggage yet"
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Everything works and quick to get to destination."
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Miinukset: "Not being 1 hour late"
Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Plussat: "The flight crew was so friendly and the food was really good."
Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."
Miinukset: "Flight cancelled"
Plussat: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."
Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Plussat: "The crew were amazing and the flight was very smooth."
Miinukset: "Keep up the good work"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "Light snack and complementary wine"
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"
Miinukset: "They have mabaged to lost my luggage"
Plussat: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Miinukset: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Plussat: "was very quick"
Plussat: "Good multi media access and content"
Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Plussat: "Everything. Staff incredible."
Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Miinukset: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
When we arrived at the airport yo check-in, the airline had completely different information than we had booked. They even had us flying on a different day. They were able to make it work but we had a very anxious hour while they worked to correct the error.
It had a good range of movies but the flight map was broken at my seat. I tried both online and by calling to request a menu and the wait to speak with someone was 45 minutes, and there was nothing on line that allowed me to choose a meal option. The plane was small and all seats were taken. After the meal there were incredibly long lines for only two toilets. Finally, SAS lost our luggage, which can of course happen, but there were more than 50 people waiting around at the carousel and nobody from SAS came to tell us the truth. Finally news trickled back to us by word of mouth and when we got to the SAS baggage consigne, there was only one SAS woman working there and she refused even when asked to announce to us what had happened so we would have some idea. Instead she told someone who told someone else and again by word of mouth we found forms to fill out about who we were and where we were staying. I stood in line for 45 minutes and only then would she explain the luggage had been left in Copenhagen but would arrive that night or the next day--something she could easily have shared with the group instead of leaving everybody in the dark. And at no time did another SAS official or staff member come to help all of us standing there, some of the group waiting with no news for 2 hours when the SAS lady knew full well what had happened. It is shameful. Will never fly SAS again.
SAS canceled flight the day before we were to head to Athens to catch our cruise ship. No warning whatsoever from Kayak or SAS. We only found out when we tried to check in and in red letters it said "Canceled". Kayak states they never received any message from SAS regarding this cancellation. SAS decided just to change our flights for the next day which was very unsatisfactory. NEVER AGAIN! Turkish Airlines is the way to go!
The staff onboard between IAD and Copenhagen was not friendly
Plussat: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Miinukset: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Miinukset: "Noise in aircraft. Transit time between flights was too short."
Plussat: "Good boarding process and crew today."
Miinukset: "Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall."
Miinukset: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."
Miinukset: "The flight was cancelled without explanation"
Miinukset: "I was unable to make it to copenhagen due to missing my connection"
Plussat: "The airplane was modern and well kept. The crew were attentive and kind."
Miinukset: "Nothing - our flight out was great!"
Plussat: "Overall, an incredible experience!!!"
Miinukset: "The food was excellent"
Plussat: "No problems. I was satisfied"
Plussat: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Miinukset: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Plussat: "Food was okay. Very smooth landing"
Miinukset: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Plussat: "Great flight on SAS"
Miinukset: "Very good food and outstanding choice of movies as entertainment."
Miinukset: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Plussat: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Miinukset: "Limited free drink options on a transatlantic flight."
Miinukset: "No food or even water"
Miinukset: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Miinukset: "Pay for a coke?"
Plussat: "Plane was fine and it arrived on time."
Miinukset: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Plussat: "The crew is great. Did everything within their abilities to be comfortable"
Miinukset: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Plussat: "The comfort and technology on the aircraft."
Plussat: "Not full. Kind crew."
Miinukset: "No complaints."
Plussat: "The crew was so amazing and friendly!!"
Miinukset: "Crew not very friendly."
Miinukset: "Should at least serve some water"
Plussat: "Seats are more comfortable than those of many other airlines."
Miinukset: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Plussat: "Good leg room. Tasty meals. A good variety of entertainment options."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "I had a window seat with a view of New York City as we flew North."
Miinukset: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Plussat: "service was good"
Miinukset: "The plane was full. Sets in economy were very small."
Plussat: "The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt."
Miinukset: "Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing."
Plussat: "Friendly staff. Good food. Movie/tv options were excellent."
Miinukset: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Plussat: "Timely or even earlier arrival. Generally, very good experience"
Miinukset: "Delay after delay. Screaming kid"
Plussat: "Modern plane, great entertainment system"
Miinukset: "Paying for booze, vegetarian breakfast is awful."
Miinukset: "Small and tight seats."
Miinukset: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "Clean, comfortable plane."
Miinukset: "No free alcohol. Limited food options."
Miinukset: "Not very many current movies, very cramped."
Miinukset: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Plussat: "Introduce meals even to economy class"
Plussat: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Miinukset: "Too much meat in meals."