Etsi halvat lennot: Aeroflot

Plussat: They are trying to improve their service in business class

Miinukset: Lacking. Service levelnotbetter airlines, starting with boarding , nor we'll separated lines, food service, don't offer water drinks orblow. how to mix drinks.

Miinukset: Out buggage was lost. We spent a lot of time to find our suitcase.

Plussat: Timely

Miinukset: Better boarding experience with consistency in allowance for appropriate carry on luggage.

Miinukset: Was forced to check in my carry on and it did not arrive with my other luggage. I’m still waiting for it.

Miinukset: No movies.

Miinukset: My luggage got lost. Meals very hardly not tasty.

Plussat: This flight had the best crew so far in my experience with Aeroflot.

Miinukset: I wish they had enough blankets for all passengers, especially since it gets chilly/breezy during the flight, especially overnight flights when people are sleepy. A pillow would have been very useful too, as the seats are too curved.

Plussat: My bag was lost!!

Miinukset: To have my bag delivered

Miinukset: The organisation of the flight

Miinukset: 45 minutes delay..

Miinukset: Seats were very close to each other

Plussat: Crew was awesome.

Miinukset: The transfer at Moscow airport is too slow. A huge jumbo jet of over 200 passengers gets re-checked only by two teams of security check assistants. Elderly and families are eager to pass the check-point as quickly as possible. And those guys in the airport are just not seeing the problem.

Miinukset: The line to check in at the airport (in both directions) moved at a snails pace. We stood there for literally hours.

Miinukset: US bought carry on case been requested to be checked as a second baggage piece for $100 fee. And then both opened lost and not reached destination.

Plussat: Customer service as usual very poor.

Miinukset: Sometimes smile at least and pay attention to passengers.

Plussat: Lost my luggage

Miinukset: Lost my luggage

Plussat: Crew was great

Miinukset: They lost my luggage and zero leg room for economy seating for anyone over 5’10

Plussat: the crew is good but the seat is not so comfortble...

Plussat: Boarding was fast , crew was nice.

Miinukset: Laggage didnt arrive to the final destination (Minsk), we have to wait a long time in the airport to pick up our laggage.

Miinukset: Laggage didnt arrive with us. We have to wait in Minsk God know how long to get our laggage.

Miinukset: Toooooo hot

Plussat: Nothing, really

Miinukset: The seats were too tight and there was no climate control

Miinukset: Flight from TLV to Tokyo was delayed by 1:20 hour. The flight crew told us not to worry. Then we were held on the terminal shuttle near the gate for a long time before the doors opened. Upon arrival to Moscow was assigned with a connection to Tokyo via Korea. I’m still in Korea and late to Tokyo!!!!

Plussat: Service

Miinukset: I always book ticket with you guys and I went on the Web to my phone to book a flight ticket for my friend and automatically you guys book it under my name and a contact immediately just fly and they said that they cannot change it and meet me by another flight ticket which I did not even request to

Plussat: The aircraft was not too bad. Little things like slippers and pillows made it comfy.

Miinukset: The service was horrible. From the moment we checked in at JFK we had a problem. The crew was nasty and they called the port authority police on us. The police agreed that they get lots of complaints from this airline. The crew on board was just as nasty. If you spoke russian you got treated better.

Miinukset: Problem in ticket and mess in boarding and seat not comfortable at all

Miinukset: This was booked with Virgin Atlantic, there was a medical issue and Vigin Atlantic refused to allow the return ticket code to be rebooked - at any price, so there was no flight, and I paid for a new ticket on another airline.

Plussat: Great service onboard

Miinukset: Not a good choice of entertainment. Movies are old so not many good choices. Food is airplane food so I give it a standard 5 on the meal

Plussat: Security was at a high level

Miinukset: Food and attention

Plussat: Cabin staff sometimes curt and unfriendly.

Miinukset: Public announcements garbled and hard to understand.

Plussat: Nothing

Miinukset: Everything

Miinukset: Everything

Miinukset: Flight delayed after previous flight had been cancelled, no communication, awful customer service

Miinukset: Flight cancelled without communication, zero customer service, awful experience, will never fly Aeroflot again

Miinukset: Add entertainment Seat comfort

Plussat: THEY LOST OUR LUGGAGE and had absolutely zero record of it!!!!! Never again will we take Aeroflot. Not worth saving the money, really not a very good experience..

Miinukset: Our flight attendant was not very helpful at all. Our flight was delayed 40 mins. When in Moscow went to help desk we were told we missed our connection and had to wait 8 hours until next flight. Turns out we didn't miss it, it was delayed 2 hours so we could have been on it, they screwed us.