Etsi halvat lennot: Aeroflot

Unusual bad experience

Plussat: Seats were comfortable. Food was OK but not great.

Miinukset: I was the second person who boarded the plane in the business class. The flight attendant distributed ipads and headsets. She completely ignored me. When I asked her for one she said that they had only 15 of them and 16 people were in the business class. They do not have oe for me. I said why did you not give me one before she said I was sleeping which was a flat lie. Simply terrible and stupid service. Moreover, that flight attendant looked like a bar hostess than a professional person. Her English was very ppor. I talked to the bursar. She kept apologizing but it did not help. I am multi million miler and Diamond member with Delta, I never had an experience like this, AEROFLOT really needs to train their people better. Very bad experience.

Plussat: Food was ok

Miinukset: No leg room, tight seats in economy

Plussat: Registration

Miinukset: Comfort food

Plussat: Nothing

Miinukset: We missed THE connecting fligh. They provide us really low quality hotel not clean at all. Also it took us 5 hours to go to the hotel from the airport. They made us wait 5 hours. I felt like I’m an illegal immigrant. In the hotel there was no slipper no toothbrushes. They should’ve provided us a kit