Etsi halvat lennot: S7 Airlines

Miinukset: Airline charged for baggage even though I already paid for baggage to be included when making a booking on Kayak.

Plussat: Nothing

Miinukset: Everything

Terrible web. Service

Miinukset: I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty

No service - S7 as usual

Plussat: Nothing

Miinukset: Rude personnel, junk food, no entertainment system — S7 at its best

2 hours delay

Plussat: Nothing

Miinukset: Everything

Worst flight experience i had in my life

Miinukset: Cabin crew rude and unprofessional, they charged me for my baggage , the one I already paid for... total waste of time talking to anyone to get help from anybody from staff , and I believe most of the good reviews it’s a lie we all know how it can be done

Embarrassing

Plussat: Nothing

Miinukset: Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia.

Depressed

Plussat: Nothing good

Miinukset: Couldn’t even get to the airport, wasn’t given any directions on transit visas. So I missed a wedding I was supposed to be present at.

Miinukset: I missed the flight and no flight and no flight for 3 days . I need to cancel thdvtighg on Aug. 6 fromStratopol to Moscow

Plussat: Good new and clean airplane. Good meal

Miinukset: Boarding was poor

Plussat: Nothing

Miinukset: They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan

It was whatever

Plussat: Plane arrived on time with my luggage.

Miinukset: Plane was older. No entertainment but did not care. Seats not ergonomically comfortable. My knees almost touched the seat in front of me. I’m 5’6”. Even worse when seat is reclined. Forget about trying to exit to the aisle when this happens.

Miinukset: I had paid for 4 pieces of luggage when I bought the tickets online, but the airline did not have a record of this, because Kiwi.com failed to send them the money. So I had to pay for my luggage twice! Crazy and ridiculous customer service... last time I will use both S7 and Kiwi...

Miinukset: S7 check-in staff were not helpful nor friendly at all, I almost missed my flight because of misleading information I was provided by them.

Poor information

Miinukset: S7 didn't send any conformation or information about my flight. I missed one of them in order of that.

I missed the flight and was offered no credit for it

Miinukset: There was no S7 rep in Berlin Tegel airport and the agents in Frankfurt did not respond. So my son had to call us in the US to take care of the problem. We got hold of the agent through a US number, but no solution was offered other than simply buying a new ticket for a not so good price. I ended up getting no credit whatsoever and buying a new ticket on Finnair because the S7 offered a new ticket for two days later than the day on which they described event took place.

Terrible customer service

Plussat: nothing

Miinukset: Our son missed the outbound flight from Berlin, Germany, to St. Petersburg, Russia. The airline does not have any representation in Germany except in Frankfurt. He could not get hold of them by phone from Berlin, so we had to call from the United States. It turned out that we could not call S7 directly at all - instead we had to call Vyama. They told us that by missing the outbound flight, he also missed the inbound flight. Therefore, we had to buy a new ticket and pay whole price again for the flight two days later. This is not the practice that is used by other companies - which offer at least some credit.

Miinukset: Задержали рейс более чем на 2 часа. Посадка была плохая.

Worst meal I've had on a plane

Plussat: The flight was smooth, and the flight attendants were hardworking and attentive.

Miinukset: The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard.

Miinukset: I didn't like that the air company charged me additional $70 for bagadge.

A pretty good flight

Plussat: On time, no issues

Miinukset: No entertainment ,

Miinukset: Company change me for1bag drop off on way back from Voronezh to Mockow 35.7$ USA. Ticket was purchasing with 1bag including. I would like to have my money back

Strictly necessary and nothing more

Plussat: Food Cabin crew's attention to children (even though it wasnot the case in a whole, see below) Impressing crew size - all very tall :))

Miinukset: Definitely missed some friendliness from the cabin crew, even though they were professional, just some kind words would not hurt

Miinukset: Pay a lot for check in luggage. No onboard entertainment

S7 is the worst airline with horrible rules and no customer service.

Plussat: good crew, food was ok

Miinukset: no customer service, horrible rules, not organized at the gate and at check in. Will never fly s7 again.