Shanghai hotellit lähellä Customs House

Plussat: Breakfast was very good, staffs are very efficient , I will surely stay in this hotel for my next visit.

Miinukset: It takes time to look for taxi.

Plussat: The view in the river room was stunning and the staff super lovely. Enjoyed the stay!

Miinukset: -/-

Plussat: Staff were friendly and polite.

Miinukset: It's very dated and it felt like an older Hilton from 1992. This place is decent but really needs a lot of updating. We were going to stay longer after a trip to Palawan but when we got back we moved to the fairmont raffles and it is so much better and modern.

Plussat: I always know what to expect when I go to a Peninsula hotel...and this was no different. I love their consistent service.

Plussat: Best location in Shanghai!

Plussat: Very attentive down to the small details.

Miinukset: We arrived at 3ish, but took us nearly 30 minutes to get the room! Something like the computer didn't release our room. The guy called and checked to confirm the room was ready. So the guy went upstairs to check and made sure the room was ok, but didn't know why still could not release the room. Then the other woman went upstairs again, still the same. Anyway, after seeing 3 groups of guest finished checking in, my room was finally released. It was not busy at that time, so I was quite annoyed that I had to stand there and wait for such a long time. But the staff was polite and sincere though.

Plussat: The Peninsula lives up to its name. With a prominent position on the Bund the views are breadth-taking. The hotel room was a great size, with you own walk in closet, a bathroom with twin sinks, standalone shower and bath. The bed was large and comfortable. We opted not to have a cot as all 3 of us could get into the bed. The smaller details made the hotel feel luxurious - the little slippers and bathrobe for my daughter, the various bathrobes for adults, the placement of sockets, the nail dryer in the wardrobe! The hotel staff were amazing. Never hesitated in helping where they could and the use of English language was fantastic (this can be a struggle even in other 5 star hotels)

Miinukset: I felt there was a slight air of arrogance - not in the staff but the hotel itself and its services. The hotel felt very in-personal, this came down the breakfast (which was a restricted menu - not open buffet unless you went Continental). We had fruit given to us the 1st day we arrived, but this was the same fruit for 3 days. The biggest disappointment for us was one evening we were to the lobby restaurant for dinner. A lovely grand space with a string quartet playing. I asked for a high chair for my 2.5 year old and was asked if it was necessary and could I not just sit her on a normal chair. I am not sure if this high chair went against their luxury appearance when guests walked in. I found the whole encounter a little strange and decided to have room service instead.

Plussat: Very nice hotel with great location.

Miinukset: Drinks on the rooftop bar was a terrible experience. The barman took forever to take our order and twice as long to open 3 bottles of beer, due to the long wait my wife got talking to another guest, when it came time to pay we got charged for the other guests drink, to make matters worse the barman then wanted us to ask the lady for payment, highly embarrassing! We had other issues in regards to checkout, being advised all was in order for payment only to be stopped as we were leaving the property and made to return so they could get it sorted, even worse when I returned home to find additional charges put on my card without my authorization as they still didn't get it correct! Finally we booked a grand deluxe suite and a double room, my email enquiry stated 6 guests but only beds for 4 were provided and they had no roll out beds available, we had to get additional blankets sent to our room with the children sleeping on the sofas. Would I stay here again, probably not.

Plussat: General staff, location and the room.

Miinukset: The staff at check in part was a bit tricky. I booked the room with Pearl tower view and breakfast. But the staff said i book with no breakfast. If you want a breakfast, you have to pay extra money. There was also a bit confusion with my room selection too. We thought the staff at the club lounge downstair was somewhat tricky.

Plussat: Wonderful! They even gave us access to the Club Longe for the 3 of us even though we hadn't paid for this extra. Delicious food.

Plussat: Lovely rooms, great staff, exceptional service.

Miinukset: Nothing to see here. It's all good.

Plussat: Service was excellent. Everything was perfect.

Miinukset: Nothing.

Plussat: Everything was great but the staff there were outstanding. So polite and attended to everything. They really made me feel welcome at all times.

Plussat: excellent location, great room

Miinukset: basically nothing to be improved through the lobby is small.

Plussat: Service

Miinukset: Changing Elevators

Plussat: One of the best hotels I ever checked in.

Plussat: We stayed there for our honeymoon and they decorated our room with flowers and balloons, also they upgraded our room from the city view to the pearl view room. The location was amazing and the staff were more than friendly.

Plussat: Best hotel so far, the suite with the Bund view was amazing, the staff is very professional, very kind and always willing to help. The facilities of the hotel are also great with a wonderful swimming pool/gym center on the 53th floor with the view of Pudong! A must-go!

Miinukset: Nothing

Plussat: Everything was great. Service was immaculate.

Plussat: Good breakfast. Location was fine.

Miinukset: Can't think of anything.

Plussat: The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.

Plussat: Very nice room with a good view

Miinukset: I've booked 3 nights stay, in the meantime, my wife by mistake, booked also 3 nights stay for the same date, I DECIDE TO CANCEL MY BOOKING BUT WILLING TO GO THERE ON MY WIFE BOOKING THEY STILL CHARGE ME 1800 CNY ++ EVEN IF IT WAS OUR ERROR, THIS IS FOR ME UNACCEPTABLE !!

Plussat: Great location. Spacious and very comfortable room. Staff was very helpful.

Plussat: Excellent brunch on Sundays! Nice clean rooms and friendly and competent staff. Will visit again!

Miinukset: Waiting queues were a bit long a the check-in. This was during a summer weekend so maybe not unsurprising.

Plussat: Good quality free drinking water in the room.

Miinukset: The swimming pool is too small for a five star hotel, although many hotels nearby have no one.

Plussat: Just as all Westin hotels, the bed was comfortable and amenities was great.

Miinukset: There is nothing wrong but for the price, we’d choose a newer hotel or one nearer to the shopping street & metro stations.

Plussat: Easy to find, especially at night, once you know your hotel is the tall building with a massive crown. Good quality and useful location, 10 mins from underground station or the Bund.

Miinukset: Swimming pool is tiny and in-house spa is expensive.

Plussat: The buffet for breakfast and for dinner was good

Miinukset: When I arrived the room was not cleaned , back to the tent there was some wasted food of the people that probably were in the room before me. At dinner the fork on my table was not clean. During the evening in the Hall a lot of people layed on the sofà with feet on it. It is a five stars Hotel, cost is High...these things must be kept undercontrol

Miinukset: We had 2 rooms...one was small n the other one was big....same category. Had to wait in a queue to get in fr bfast. Aircon was not so great in the room....on warmer side inspite making it low

Plussat: Huge and comfortable rooms. The swimming pool temperature was perfect. Nice breakfast selection in a beautiful setting. Close walk to the Bund and Yu Garden

Plussat: good value.. excellent location. excellent breakfast.. location near the river . near 2 shopping malls..near starbucks and some.cafes .i suggest for any visitor to shangahai to book at least 2 days near nanjing road French style buldings and some.gardens best hotel in.that side is meridian hotel and then at least 2 days in.shangri.la.hotel in modern china style side..the hotel price in.shangahai is good compared to other countries

Miinukset: no welcome drink..

Plussat: Good location, 7 minutes walk to Metro. Good shopping mall nearby. Wonderful city view when at high floor. Wonderful swimming pool at 5th floor. Good dinner and warm stuff.

Miinukset: My room is not worth the money that I paid. I ordered a Bond view room, however, it is not kept until I came. I have to pay much more to change a room. This is a pulse deal.

Plussat: The location

Miinukset: Staff, price for what it is, dirty old rooms. Old hotel even in new buildings. Panoramic view is blocked by buildings unless you pay 200 for an upgrade which is the cost of the room.

Plussat: The staff was helpful especially cleaning service members. Room with city views was amazing and breakfast many choices from asia food to western food was excellent which’ 2nd the best I have seen. The location within walking distance to metro, pearl tower, financial, Jin Mao, and Shanghai skyscraper. In near by hotel, halal food is available in super mall.

Miinukset: So far nothing to says.

Plussat: Location and service

Miinukset: Price it’s expensive

Plussat: Location was great . View of window lovely. Breakfast wonderful Room was clean but the smell cigarettes was so strong and couldn’t do anything for it. Some staff were very nice but some of them sucks. No English speaker at all some of them speak a bit . It’s was a good experience but don’t think want to stay there again

Plussat: Location was very good/ view from room was excellent/Manager's response to my disappointing check-in experience was appropriate.

Miinukset: Check-in was stressful due to the staff being uninformed about my status. I had already paid for my stay and the desk clerk insisted I hadn't. This was an unnecessary event caused by a lack of communication within the hotel's staff structure. I was most disappointed and did not expect such an occurrence from a Shangri-La hotel. The other mishap was on my second morning when I had NO hot water in my bathroom. I had to wait a long time for a maintenance person (who spoke no English) to arrive, which disrupted my itinerary significantly. This represents another obstacle I encountered: The staff at the desk did not have a sufficient command of English, which made my initial dilemma even more difficult to solve. The lifts were not air-conditioned creating a stifling atmosphere.

Plussat: Very convenient if one wants to access Lujiazui area. The breakfast was awesome.

Miinukset: A friend of ours sent a box of peaches but it got delivered to the wrong person by the concierge. When they were eventually passed to our hands, the peaches had gone bad.

Plussat: EVERYTHING. The lady at the front desk of Pujiang Lou gave us an upgrade from a bund view room to a SUITE after I asked if we can see the Pearl Tower from our room. The suite was PERFECT with awesome views of both the bund and the tower!! We absolutely loved everything at Shanghai-La and we were very impressed with their fantastic customer service!!

Miinukset: Nothing

Plussat: Location

Miinukset: Been return guest I feel that staff was careless from Front desk arrival to front desk departure. Room was very unwelcome. Change to a room that fridge door snap out of the hatch. Windows were super dirty that it was a shame curtains wete "motel 6 quality. Dirty and missing hooks.

Plussat: good location and nice view.