Shanghai hotellit Hongkou

Plussat: The staff was warm and welcoming.

Plussat: W Shanghai is one of the best Hotel i have reside in. service is outstanding, rooms are fabulous, BF is romantic. can’t say mote than perfect

Miinukset: nothing

Plussat: i love the quality of the hotel. Excellent. Clean. Service was great as well.

Miinukset: The Hotel bar closes at 1am. too early.

Plussat: Amazing view. The pool was amazing

Plussat: the service and comfort for the price is really beyond expectation. the staff are very friendly and well-trained overall.

Miinukset: some corners in the bathroom are not cleaned well. and the food lunch buffet at 1st floor is cold (while they are supposed to be warm dishes).

Plussat: Nice room

Miinukset: Bad sound isolation, hear the street very well from 20 floors up Subpar breakfast

Plussat: Aamupala oli autenttisia Kiinalaista ruokaa

Miinukset: Sijaitsee hieman syrjässä

Plussat: I did not have breakfast. I found the hotel staff pleasant and helpful and the facilities good. Price of the room is acceptable and is good value for money

Miinukset: The breakfast is too expensive, even for Shanghai.

Plussat: Rooms and bathrooms are great, the hotel is very cosy in general. The amount of soaps in the bathroom! They also helped us with some stuff we left behind and posted it to our next hotel :)

Miinukset: We asked them to get us a taxi and they didn't help. Had to go out onto the street ourselves to hail one. We only got one card per room of two people.

Plussat: Clean with lovely facilities

Miinukset: Not too convenient to the metro

Plussat: The rooms were clean and beds comfortable, that's the only positive bit!

Miinukset: The hotel is used a lot for groups so we were very pleased we hadn't booked for breakfasts. It was packed each morning with guests having difficulty finding seats. Shanghai is a vast city, and if we return we would stay nearer to the French Concession. Our stay with this hotel was a huge disappointment. We travelled from Xian to Shanghai overnight by train. We made the reservation at the hotel to include the night that we were on the train to ensure we could get into our rooms early in the morning for a shower etc. However despite receiving acknowledgement from the hotel via booking.com to an email that we sent informing them of this, (as we hadn't arrived that night) they cancelled our rooms and on arrival told us they were full! We did eventually get some rooms, however one room was temporary and had to move later in the day. The hotel then not only took a deposit but also without consent took payment for two rooms for the first night, denying this was inappropriate cancellation fees saying they always charged for the first nights stay (as well as a substantial deposit?). Then one of our party was sitting on the loo and the glass shower door shattered completely, glass all over her, cutting her legs, and leaving her in shock, she eventually got moved to another room which was supposed to be an 'upgrade' for this unfortunate situation, to a room next to a noisy lift with faulty blinds and very little apology from the management. Having expected the manager to be doing everything he could to provide some decent customer service after this totally unexpected accident he eventually agreed after lengthy discussions to two free nights accommodation. After yet more discussions our 'cancellation fees' were finally reversed. We appreciate that accidents do happen but it's how they are dealt with that matters and this was dire by anyone's expectation of customer service.

Plussat: Breakfast, kind staffs, bed like cloud, clean, traditional and modern, i liked the minibar !! (Free)

Miinukset: 15 mins walk from the subway station

Plussat: Almost every thing

Miinukset: Staff hardly understand English if at all. Difficult to communicate. Otherwise they were very friendly and willing to help!

Plussat: I stayed there 3 years already, every time 3 weeks+, th8s is the shortest time.

Plussat: Clean and non smoking for building internal.

Miinukset: improve F&B facilities

Plussat: nothing

Miinukset: awful breakfast. unfriendly staff. old deco and bad room. too expensive

Plussat: Hotel is very nice and comfortable. Breakfast is good. Rooms are spacious. Staff is quite helpful. Interacting in english is easy. Manish Jain

Miinukset: Staff excellent not much English spoken but could easily communicate

Plussat: Perfect for my purposes. Highly recommended if you have business in the area. Great access to local metro. Great for the bund, etc. Nic, at reception, was extremely helpful.

Miinukset: Difficult to find faults.

Plussat: Very good location, friendly staff

Miinukset: Don’t recommend room service. Food was cold and not really nice every time I ordered.

Plussat: Really close to the subway, really close. Room was immaculate. Furnishings were moderns. I also stayed at the Westin on the Bund during the same trip, and the Sheraton was much nicer.

Miinukset: The kids corner in the restaurant looks not like a 5 star Hotel. Please have a look at www.ikcplay.com to see what I mean and how much these kind of family fasillities can add to your Hotel and the quests.

Plussat: We stayed 9 nights at Sheraton in Junior Suite, it has a nice city view and the location is close to train station, we enjoyed our family holiday at Sheraton , it was absolutely beautiful.

Plussat: Close loop subway .

Plussat: It was a nice stay. The room was clean, the staff were friendly and the hotel location is close to a metro station. I booked a room with The Bund view but when I got to the hotel it was sold out maybe because I made a last minute booking and they didn't see my booking in their system right away. They upgraded me to a bigger room with free breakfast which was fine for me because you can chill at the Sky bar with a great view of The bund.

Miinukset: It's not that I don't like it but just a heads up, the breakfast is more on Chinese dishes. It's maybe not worth for your money if you pay extra for it and you are expect excellent western food.I'm sure you can find a proper western restaurant outside somewhere like in the French concession :).

Plussat: Bathroom shower room, bed, pool, breakfast, lobby lounge , size of room, quietness

Miinukset: Not enough light on bathroom vanity and room. A lot of mood lighting but not enough FUNCTIONAL lighting. Gym needs “pull down” station. It is important to supply rooms with NO CAFFEINE tea (herbal) and decaffeinated coffee.

Plussat: Bigger rooms. GOOD HOUSEKEEPING STAFF.

Miinukset: 1. Poor staff 2. Bad internet 3. Wrong prepayment system. I had to leave 4 days earlier & couldn't get refund. this was not told earlier by neither hotel nor booking.com very very bad by both.

Plussat: Big and clean room

Miinukset: 10-15 minute walking distance from train station and hard to get taxi

Plussat: The view from our room was amazing. Great location, we even got an upgrade for the room. The price is so cheap for the quality of the hotel. Totally worth every penny

Plussat: Room size is good and its clean. Bathroom is also more than average.

Miinukset: The breakfast was poor. Also lacks facilities (pool, gym). They have spa, but not the one you'd expect: environment not very relaxing and pleasant.

Plussat: Centrally locates and it had a good range of restaurants etc

Miinukset: The beds were hard. The staff didn’t smile and make you feel welcome

Miinukset: Good location . Clean and comfortable rooms