Shanghai hotellit Hongkou

Plussat: The W on the Bund in Shanghai was the perfect luxury experience. The staff were personalised and their attention to detail was incredible. We felt so incredibly valued as clients and will definitely return. Many thanks to Juliet and Cassie who transformed a very special time for us into an incredible memory. Their efforts made us feel like absolutely valued guests and would be the very reason we return to stay at the W. Customer service like this, even within a luxury capacity are so hard to find and are a credit to very reason we chose to stay at the W. Many, many thanks

Plussat: We celebrated our 5th anniversary at W Shanghai. The W Insider and the staff made us feel very special, spoiling us with little surprises. The breakfast is a must, it's absolutely delicious.

Plussat: Everything

Miinukset: Nothing

Plussat: Our queen size bedroom was really big and modern with nice bathroom (shower and bathtub), and a big sofa all along the windows with a good view. There is an outside AND inside swimming pool with jacuzzi. The bar and restaurant both serve really good food, breakfast is amazing with nearly anything you can wish to eat in the morning. Finally, the view over the Shanghai Skyline is one of the most breathtaking I have seen.

Miinukset: A bit pricey but it is finally really worth it when you live the experience.

Plussat: Extremely nice staff which is helping in any kind of way. Girlfriend had birthday and they helped me organizing flowers and so on. Absolutely great hotel, only recommendable!

Miinukset: I did not dislike anything.

Plussat: I visited W hotel the second time, this time with my kids. The rooms are spacious, very stylish, with a great view and the hotel is sited in a perfect spot. The outdoor and indoor pool area is great the relax for adults and kids the same way. There is enough space for everyone. The view from the outdoor pool is fantastic. In the evening you could have a nice dinner in The Kitchen Table with a fantastic view on the business district of Shanghai (TV tower, bottle opener, Jinmao Tower, Shanghai tower, and so on). The food is delicious, the staff always friendly and helpful. The variety at the breakfast buffet is phenomenal, you could already spend half a day there. Summarized, it is an absolutely great place to stay, but you also have to pay for it.

Miinukset: That I could not stay some more nights longer...

Plussat: The room was super comfy with all the amenities you would expect. The view from our room was great as was the location near a mall for quick and easy meals. Location was perfect for our needs. The outdoor pool was very nice.

Miinukset: I did not like the timing for the outdoor pool. Open at 10:00 and closed at 6:00pm. Would have been nice to go down earlier and come back in the evening when the lights were on across the river.

Plussat: Location close to the Bund with view of Skyline of Shanghai. Beautiful indoor swimming pool. Room is very large fancy. Great views. Close to metro.

Miinukset: Opening hours outdoor swimming pool are limited to 10am to 6pm. The room is missing a laundry drying line.

Plussat: The hotel location is the best! You have all Shanghai Pu dong's view from your own room. The hotel staff is very nice and always looking to help in any matter. Restaurant is also amazing, great food and variety.

Miinukset: The only thing i would say can be better is the language, there are not a lot of staff members that can really speak English.

Plussat: Everything , just stunning service , location , and facilities .

Miinukset: Nothing

Plussat: Nice room

Miinukset: Bad sound isolation, hear the street very well from 20 floors up Subpar breakfast

Miinukset: We originally booked a deluxe double room and were put in a twin room. Reporting to reception they tried to convince us that it was a deluxe double, it clearly wasn’t. Then they agreed to move us and put us in a deluxe double room but unfortunately they made the decision to put us on the smoking floor in a smoking room with moisture absorbing packs thrown all around the edge of the room. We complained and were told they had no other double rooms available so decided to move back to our original twin room having paid for the more expensive deluxe double. We were not offered a refund, compensation or upgrade!

Plussat: The boys at the reception were simply perfect. Very much helpful and compassionate. Very lovely experiences.

Plussat: I did not have breakfast. I found the hotel staff pleasant and helpful and the facilities good. Price of the room is acceptable and is good value for money

Miinukset: The breakfast is too expensive, even for Shanghai.

Plussat: Rooms and bathrooms are great, the hotel is very cosy in general. The amount of soaps in the bathroom! They also helped us with some stuff we left behind and posted it to our next hotel :)

Miinukset: We asked them to get us a taxi and they didn't help. Had to go out onto the street ourselves to hail one. We only got one card per room of two people.

Plussat: Clean with lovely facilities

Miinukset: Not too convenient to the metro

Plussat: This is a local hotel that's up to international standards. It's like being in one of the major hotels, only the price is a lot lower. Really nice room, lovely decor (a Thai motif, for some reason!), buffet breakfast, etc.

Miinukset: As it's a local hotel that caters to domestic clients, the staff's English isn't that great. But they are uniformly nice, helpful and enthusiastic. Similarly, the buffet breakfast, while extensive, is also aimed at a domestic clientele, so it's going to be different than what you'd get at a major international hotel -- more emphasis on Chinese foods. That may be a plus for adventurous travelers however. The only real drawback is the location -- it's not that great for sightseeing. It takes about 10-15 mins to walk to a subway. Of course with the money you save on the hotel, you can take taxis everywhere.

Plussat: The rooms were clean and beds comfortable, that's the only positive bit!

Miinukset: The hotel is used a lot for groups so we were very pleased we hadn't booked for breakfasts. It was packed each morning with guests having difficulty finding seats. Shanghai is a vast city, and if we return we would stay nearer to the French Concession. Our stay with this hotel was a huge disappointment. We travelled from Xian to Shanghai overnight by train. We made the reservation at the hotel to include the night that we were on the train to ensure we could get into our rooms early in the morning for a shower etc. However despite receiving acknowledgement from the hotel via booking.com to an email that we sent informing them of this, (as we hadn't arrived that night) they cancelled our rooms and on arrival told us they were full! We did eventually get some rooms, however one room was temporary and had to move later in the day. The hotel then not only took a deposit but also without consent took payment for two rooms for the first night, denying this was inappropriate cancellation fees saying they always charged for the first nights stay (as well as a substantial deposit?). Then one of our party was sitting on the loo and the glass shower door shattered completely, glass all over her, cutting her legs, and leaving her in shock, she eventually got moved to another room which was supposed to be an 'upgrade' for this unfortunate situation, to a room next to a noisy lift with faulty blinds and very little apology from the management. Having expected the manager to be doing everything he could to provide some decent customer service after this totally unexpected accident he eventually agreed after lengthy discussions to two free nights accommodation. After yet more discussions our 'cancellation fees' were finally reversed. We appreciate that accidents do happen but it's how they are dealt with that matters and this was dire by anyone's expectation of customer service.

Plussat: The staff were helpful

Miinukset: The location was not great and the name of the hotel is the same as the one near the Bund which is confusing

Plussat: SSaW provided a comfortable haven for us during our time in Shanghai. The staff were exceptional and met all our requests with grace and courtesy. Thank you

Plussat: Almost every thing

Miinukset: Staff hardly understand English if at all. Difficult to communicate. Otherwise they were very friendly and willing to help!

Plussat: I stayed there 3 years already, every time 3 weeks+, th8s is the shortest time.

Plussat: Clean and non smoking for building internal.

Miinukset: improve F&B facilities

Plussat: Hotel is very nice and comfortable. Breakfast is good. Rooms are spacious. Staff is quite helpful. Interacting in english is easy. Manish Jain

Plussat: Excellent value for money stay, though not close to the main city areas but nothing is out of reach from here

Plussat: The room was really great. Lots of plugs and switches, everything was very new and clean. The showers were excellent, loved the rain shower head. The room was also quite large, and well laid out.

Miinukset: I don't think the staff was well geared for English speaking guests. They were fairly helpful, but could appear to be be flip at times. Not a huge ding, as I was in China where the national language is Mandarin, not English. But its worth noting if you don't know Mandarin.

Miinukset: Staff excellent not much English spoken but could easily communicate

Plussat: It’s close to the very center but in a quieter area, and not so expensive. Very Close to a nice and artsy area: the Bay Alley, with restaurants and coffee shops.

Plussat: I really liked the clean, cozy room and you get real value for your money. After a long day I could restore my batteries in there. The bathroom is very spacy and you can enjoy a nice shower.

Plussat: Nice rooms with good beds and hot shower.

Miinukset: The staff at reception seems to be in a constant hurry and therefor I perceived it as not very customer orientated.

Plussat: Wonderful location! Can walk to the Bund in 20 minutes and Yuyan Gardens and Yuyan Mart in an hour. Hotel clean was clean and comfortable, and staff was friendly and helpful! Also, excellent value.

Miinukset: Nothing! It was great!

Plussat: yes. staff is kind.

Plussat: Great Location, close to the bund but in a more relaxed area. Distance is walkable. Nextdoor is a cool artsy place with some shops and food. The view was not bad. Very big room.

Miinukset: Bathroom is a bot outdated, but then again this is the style in these kind of rooms.

Plussat: Clean and great location, huge room, good price

Plussat: Rooms were very comfortable and in the middle of the city that was plus point

Miinukset: no google no gmail no what ups

Plussat: Very big room with a desk, clean room and not too far from the metro. Good location for where I needed to go every day.

Plussat: Breakfast was great, lots of choices (mostly Chinese, but some western food too) on the 25th floor with amazing views to the Bund - it's expensive though. The beds were really comfortable and the room nice, spacious, and clean. The bathroom was nice too. It's quite close to the Bund, walkable even.

Miinukset: Breakfast is too expensive in my opinion, but still worth to book once if you're staying longer. Also, they were building something nearby and that has a big impact on the view from many rooms, but well it's not the hotel's fault.