Shanghai hotellit lähellä Great World Entertainment Center

Plussat: The room very comfortable

Miinukset: The TV need upgrade

Plussat: Staff are excellent !!!

Miinukset: Noise generated from air conditioner

Plussat: General staff, location and the room.

Miinukset: The staff at check in part was a bit tricky. I booked the room with Pearl tower view and breakfast. But the staff said i book with no breakfast. If you want a breakfast, you have to pay extra money. There was also a bit confusion with my room selection too. We thought the staff at the club lounge downstair was somewhat tricky.

Plussat: Wonderful! They even gave us access to the Club Longe for the 3 of us even though we hadn't paid for this extra. Delicious food.

Plussat: Lovely rooms, great staff, exceptional service.

Miinukset: Nothing to see here. It's all good.

Plussat: Service was excellent. Everything was perfect.

Miinukset: Nothing.

Plussat: Service! We received the best service we've received at any hotel, period. We stayed in a room with Club Lounge privileges, and the staff was beyond attentive: they greeted us by name, helped us with daily planning, and were committed to meeting our smallest needs (e.g., when I clearly had a cold, they offered me ginger tea, even though it was not on the menu, and they even surprised us with a lovely gift for my wife's birthday -- and that's just a small glimpse of all of the touches). The room was not huge, but it was beautiful, with stunning views and marvelous Art Deco design, and the housekeeping staff kept it pristine. The Club Lounge has excellent food and beautiful views of The Bund, all in a peaceful setting. Between breakfast, afternoon tea, and drinks in the evening, it more than paid for itself. We had a magnificent stay.

Plussat: excellent location, great room

Miinukset: basically nothing to be improved through the lobby is small.

Plussat: Service

Miinukset: Changing Elevators

Plussat: We stayed there for our honeymoon and they decorated our room with flowers and balloons, also they upgraded our room from the city view to the pearl view room. The location was amazing and the staff were more than friendly.

Plussat: Everything was great. Service was immaculate.

Plussat: Very elegant avenue with good location to stay

Miinukset: None

Plussat: The staff made me feel super special and the room was gorgeous! Location is excellent! I ate at the Chibese restaraunt and that was super and then went for a drink at the long bar - and there was live music that was great :) met some great musicians :) bartender was so nice ! The lady at the spa was so sweet also. Everyone was helpful I will go again next time I visit !

Plussat: The view from our room was stunning and the breakfast excellent. The staff were outstanding

Plussat: Stunning night view of the bund; very clean rooms, friendly staff, fast service, nice swimming pool

Miinukset: Not many dinning options, the staff could be more professional although they are all very friendly

Plussat: The room size and beds were very comfortable.

Miinukset: There is a limited children's menu, although there was great flexibility shown in being able to order across outlets. We just wish more hotels would cater simple vegetables for kids.

Plussat: Location along the Bund. Quiet. Not touristy. Historical charm.

Miinukset: Buffet spread and service was below par. Disappointing for Astoria’s brand!

Plussat: Location and view

Plussat: The view was amazing.

Miinukset: The breakfast selection was poor and a bit dated. It was not worthy of a 5 star hotel.

Plussat: Everything!!!! The view was incredible. The bed was super comfortable. Good breakfast. Best location. Amazing room.

Miinukset: Nothing. Everything was amazing

Plussat: The view of the Hampu river and Pudong

Miinukset: The mediocrity of the choices of the Chinese breakfast

Plussat: Management went out of their way to make our trip memorable - Thank you Andy, Rico, and Zak! At every turn, they were there to help. Also, Karme the concierge - Cannot get better in Shanghai! Location is amazing, while the hotel has a charm and luxurious feel.

Miinukset: Generally, difficulty with English. Room had a leak, and AC was not working, but the staff was quick to fix everything without question or delay!

Plussat: Everything

Miinukset: Nothing

Plussat: Employees were very helpful. The huge towels were exllent. So it's the bed, double sinks, bath showers and the porolama views. We were glad we had happy ending for our trip!

Miinukset: I don't have any complaints.

Plussat: great staff, great food, amazing hotel

Miinukset: nothing

Plussat: We stayed for four nights in the Club room and this was our first trip to Shanghai. This is a truly excellent hotel, I cannot thank the staffs enough for their excellent service. From the concierge, to the staffs we met at breakfast (Joey and Chris), the Club Lounge (Shirley, Jojo, Nathan, Zak the chef), and the staffs at the Chuan spa. We would like in particular to mention Abby Liu, the manager whose service was one of the most professional I have come across my travels, we had problem with our massage appointment which we had booked many months previously, she apologised and made sure that our stay was perfect in every way. We would like to thank Sky Zhang and Dennis who helped us in booking the restaurants and bars, you made us feel so welcome and made our stay so much better with your excellent assistance. We would visit Shanghai again just to stay in this hotel.

Miinukset: Nothing

Plussat: Hotelli oli erittäin siisti ja sijaitsi hyvällä paikalla.

Miinukset: Lounge palvelu (uloskirjautumisen puute) lähtöpäivänä ei ollut hotellin tason mukainen.

Plussat: all facets of the hotel were outstanding

Miinukset: very little

Plussat: This hotel is superb, including everything from the breakfast, its fitness / wellness facilities, lounge and complementary pink taxi service. The rooms are amazing and the location of the hotel could not be better. I would definitely recommend taking a room with lounge access. The lounge is one of the best out there, including amazing breakfast, a small lunch / afternoon tea and a high quality diner. Also, the staff of the lounge is amazing and highly professional. They make you feel right at home and are genuinely interested in you as a person (also the cook grills the best prawns and lamb chops).

Miinukset: Nothing

Plussat: Amazing lounge staff!

Plussat: Clean, modern, comfortable, stylish, fashionable.

Plussat: Modern room and bed is very comfortable. Hotel is well located.

Miinukset: Sausages served for breakfast buffet is not good.

Miinukset: I arrived very late (6pm) to find out that the room wasn’t ready. I was told to wait for one more hour. This is unacceptable despite the 3pm check-in time.

Plussat: Lovely lobby area Excellent bell staff

Miinukset: Our room 2527 was good apart from some area of wear such as one of the mirrors next to the Nespresso machine

Plussat: Another great Stay at the Shangri La in Puxi , this is our second stay and it was great , the Room was awesome , with a view to the bund over the City , great big Livingroom and great bed , also the bathroom was great , we had executive Lounge and the Food was great , especially for afternoon tea , everybody was friendly and asking for our wishes ! especially the breakfast at the Lounge was great with some items to order , The Eggs benedict are a Dream ! Also the Location is perfect , in the middle of the City , with lots of places that can be reached by foot , from malls nearby to sites and to Restaurants or bars - perfect - our last 3 days Vacation in Shanghai - a dream ! Staff was always paying Attention - i want to Point out the guy at the entrance who always opened our Cab doors when we arrived or helped us in when we left !Also all the Staff in the Lounge - always helpfull and nice !

Miinukset: The check in took a bit Long but due to lots of People , also lot of traffic at the Hotel Entrace - this means waiting time for cabs or did is longer during peaktimes .

Plussat: Loved our stay here. I used the gym every day. It has a great outlook and is well equiped. The machines were all set up with a towel and water, just waiting to be used. Comprehensive weights equipment and yoga mats provided. Breakfast was a feast and the staff were super friendly and efficient. The rooms were delightful and quiet. Great block out blinds at night (my husband is a light sleeper if there's light entering). Evening turn down and towel replacement, if needed. We enjoyed a view over JingAn Temple. Generous bathroom with quality products. Heated floor and heated towel rail.

Miinukset: We had pre dinner drinks at Calypso bar. The service could have been much better. After being seated and handed a menu, eventually I had to approach staff to place my order, as they were too busy talking between themselves.

Plussat: My friends and I stayed at this hotel for a "staycation". We utilized the spa services, specifically massages and facials. My massage was lovely.

Miinukset: Two small things. My friend got a facial that was costly, and not only did the facialist get lotion in her eyes, but she also felt it was rough. The other thing is I needed a sewing kit to make a small repair to my dress before dinner, but this was not available in my room or at the concierge. The concierge asked if I could wait 5 minutes while she got one from Housekeeping. 5 minutes passed and I needed to leave to make my reservation on time. This was unfortunate.

Plussat: Girls in the Lobby lounge were very nice.

Miinukset: The staff needs to speak better English at a 5 star hotel chain. Especially the front office staff left a lot to be desired. First and last guest contact.

Plussat: The view from the window from room 5703 was just fantastic!

Miinukset: I want to have Toto washlet on the toilet.

Miinukset: The whole experience disappointed us. During the stay, the water pipe got problem and water was stopped for a while. Hotel didn’t inform us only after we called the service then only told yes it got problem. After a while, the water came, I went for showing. Who knows the water became fully yellow, and didn’t clean at all. I just washed hair and had to stop and step out. We asked for changing the room. However the hotel gave us a room with strong moldy smell (seems like long time nobody stayed). That time I had flu with headache. We asked to change another room which can be stayed and at least let me finish showing. However the manager Wang Bella said it is not their problem it is pipe problem and asked us to check the room one by one. Is it joking? No apologies, no solving the problem immediately but asked me with bath robe to wait for more than 20mins. Really ridiculous! Is it our request to much? Finally they agreed to upgrade to suite room. Another ridiculous thing happened when we checked out. They asked us to TOP UP the suite room fee. But when they upgraded they didn’t inform us that we need to pay, and overall is it our fault? We really feel disappointed. Is this a 5 star hotel servicing? Not at all:

Plussat: The service and food & beverage in the Horizon Executive Club are excellent and the personnel are very friendly with children. We will definitely come back!

Plussat: The location, design, large rooms and particularly the heating bathroom floors were my favorite features. I am a frequent business traveler and this used to be one of my favorite Shanghai-La properties in China, which makes this all the more disappointing - read on.

Miinukset: Despite the wonderful hardware and location, service was extremely poor this stay. I am not sure what happened since my last stay some time ago, but to illustrate: (A) The check-in took over 20 minutes with the front desk arguing with housekeeping on the phone and me just standing there after a long trip. May I suggest just letting the client sit down with a coffee or just tell me to get a bite to eat close by and come back later - I would wager your customers are not really interested in the details of why rooms were not ready or released on the system by 4:30pm. Also, you guys need to manage the queuing system for front desk - it’s chaos. (B) People put the DO NOT DISTURB light on because they do not want to be disturbed. Calling and waking me to ask WHY the DND light was on and asked me to leave and turn off the DND so the cleaning team can clean is just unexpected and not Shanghai-la. What is this, a shared dormitory with cleaners who only come in once a day between 12 and 4pm? (C) Out of the 4 day stay, tea bags were not replenished for 2 days, and creamer was not replenished on one of the days. Not a big problem, but shouldn’t there be some sort of a system? Do I need to next worry about whether the towels were replaced or the toilet scrubbed? Overall the staff feel like they were quite inexperienced but also on a tight leash; People seem more focused on getting their job done and assigning responsibilities rather than making the customer happy. This is a problem for a high end hotel. I rarely write reviews, but choose to do so this time because I have a very long history with the hotel. You have a problem at this property, please look into it!

Plussat: Very nice facility

Miinukset: Staff I have a problem speaking English

Plussat: My room was perfect it is 4902 10000000%

Miinukset: Nothing