Shanghai hotellit lähellä Great World Entertainment Center

Plussat: Disappointed for Waldorf Astoria 5 stars the best Kame the concierge Fantastic!!!!

Miinukset: Very poor outlets not feel cozy

Plussat: nightview skyline was spectacular

Miinukset: a little far from metro station, especially i've old people travel with me.

Plussat: Management went out of their way to make our trip memorable - Thank you Andy, Rico, and Zak! At every turn, they were there to help. Also, Karme the concierge - Cannot get better in Shanghai! Location is amazing, while the hotel has a charm and luxurious feel.

Miinukset: Generally, difficulty with English. Room had a leak, and AC was not working, but the staff was quick to fix everything without question or delay!

Plussat: facilities

Miinukset: cost of hotel per night

Plussat: Nice bigger rooms/bathroom and new carpet in our rooms. Location was ok, 5-10 walk to 3 different metro lines. Also had my birthday while at hotel and provided a nice card and birthday cake :-)

Miinukset: Furniture is a little dated and bed was a little soft but that's obviously personal preference.

Plussat: Location, facilities, the room, the staff and their services

Miinukset: Nothing

Plussat: Hotel location was fantastic, which is why we chose it. Reception and checking in was very good and impressive. The room was basic, with little in the way of 5* amenities e.g. coffee pod machine, turn down service or broad TV/satellite service. It was more in the way of a UK Premier Inn type room - comfortable but easily forgettable. Considering it was New Years Eve the hotel was very quiet and lacked any ‘atmosphere’ in any of the communal areas. There was a reasonably priced NY party, but it finished at 10pm which negated the impetus to attend. All in all, it was fine, but nothing memorable and not on the league of other 5* hotels that I have stayed at.

Plussat: very good!

Plussat: It was a very elegant hotel, the check in process and greeting was lovely, the staff was very polite and pleasant, and the breakfast was fantastic. The room was very nice as well, despite issues with the heat, which was a problem. And I also appreciated the nice doorman who got me a car and went out of his way to make sure the driver knew where I was going.

Miinukset: I had a problem with the heat the first night, it didn’t get warm despite being set on the highest temperature (much higher than it actually was in the room). I had to call the desk at 1am, the engineer came up and raised the temperature to 30 degree Celsius (!) and said it was fixed and would get warm. It never did and I was freezing all night and had to wear layers of clothes and didn’t sleep at all. In the morning I told the desk, and two engineers came up, agreed it was broken, and spent over an hour and a half in my room fixing it. They brought a space heater in the meantime, which they should have done at 1am the night before. As I waited for them to fix it, I I couldn’t shower or get ready, and I asked to be put in another room; they said no comparable rooms were ready yet, and showed me an inferior room (I paid for a better one), so I waited in my room for them to fix the heat or get a comparable room. Eventually, well over an hour later, they showed me a comparable room (two floors down, so still not as nice), which they warmed up for me. But by that point, the engineers fixed my heat, so I decided to stay rather than move all my things. And I kept the space heater. But really. This is not what one would expect at a five star hotel like The Langham. They should have brought me a space heater at 1am in addition to having someone try to fix it, then since the problem persisted, I should have immediately been moved to an upgraded room or whatever was available. If I had an early meeting, I would have been a mess.

Plussat: Everything was excellent! The best customer service from all the staff. The location was superb. The food was fantastic both the restaurants and room service. Wouldn't stay anywhere else in Shanghai.

Plussat: This hotel was amazing!! Great location, stunning room and facilities, amazing customer service. Executive lounge was excellent with a great food and drink choice. I couldn’t recommend this hotel enough and will be the only place I will stay on my return to Shanghai. Thank you for an amazing stay.

Miinukset: Nothing.

Plussat: Hotelli oli erittäin siisti ja sijaitsi hyvällä paikalla.

Miinukset: Lounge palvelu (uloskirjautumisen puute) lähtöpäivänä ei ollut hotellin tason mukainen.

Plussat: Amazing pool and one of the best level of customer service I have experienced in China

Miinukset: The outdoor bar could be open with heaters in colder weather, but this is a big ask and honestly that’s the only thing I could think of, that could of made it better

Plussat: The place smells wonderful, from the floral smell that hits at the door, the wonderful food smells in the elevator to the clean room smell, this is a beautiful place to stay. The view of the city is lovely, and the room good sized. We have the option of luxurious bath tub or rain type shower. There are two sinks, and the bed is of course most comfortable with light control buttons on the nightstand. The toilet is automatic, and I do believe the seats are heated somehow. The staff is attentive and courteous. Location is close to trendy restaurants and shopping.

Miinukset: I wish we had time to experience the spa services and pool area, but we had to dash. The price was expensive, to be expected for the luxury, but still, expensive.

Plussat: Lovely lobby area Excellent bell staff

Miinukset: Our room 2527 was good apart from some area of wear such as one of the mirrors next to the Nespresso machine

Plussat: First the design of the room is perfect. The shower room is totally separated from the bed room which makes it perfect even for family to stay. Second, the view is awesome and last but not least the cleaning staff is so nice and capable, thanks to them!!

Miinukset: Hope I could get some information about hotel services like spa, hotel restaurants... from front deck while check-in

Plussat: Good location

Miinukset: Guest has to pay parking fee which was not told to me when I checked in

Plussat: Location is good

Miinukset: The staff members are not very friendly, very disappointed

Plussat: Hyvä sänky, hyvät tyynyt, upea näköala.

Miinukset: Huoneessa ei ollut saatavilla hammasharjaa eikä hammastahnaa.

Plussat: Breakfast in the lounge was excellent as well as their coffee & cocktail hour services.

Miinukset: I cannot think of anything I did not like! Service was great and we loved the gym & swimming pool,

Plussat: A well presented business hotel.

Plussat: The location is great. Close to shopping, eating and sightseeing.

Miinukset: The room and closet was dusty. The cleanliness of the hotel room and bathroom could be improved.

Plussat: The location of the hotel is superb - central to shopping, sights, restaurants, e.t.c. Check in was smooth and efficient - we arrived at 14:00 pm and was shown to our rooms immediately. We were pleasantly upgraded to the Executive Floor at no extra cost. Rita at the front desk was amazing, and so were her male colleagues. Room met our expectations and extra bottled water was provided on request. Hotel has a good spa, swimming pool, jacuzzi, gym and team room. Staff were very pleasant and friendly. Concierge was awesome with all of our requests with regard to places, sights and transportation. Breakfast was ok, wide variety. Hot Pot dinner at the Shanghai Restaurant was great and quite an enjoyable experience. Nanjing Pedestrian Street, the Bund and Peoples Square are all within walking distance from the hotel. Numerous shopping malls are at your doorstep.

Miinukset: Breakfast was good; however, more chicken, fish/salmon would be a nice addition. Some of us don't eat pork and hence the spread becomes a little restricting. Waitresses need to be able to understand English far more than they do.

Plussat: Convenient location

Plussat: awesome room. great location. nice restaurants.

Plussat: Everything was great. Decor, Location, staff. you can not find a better quality and quantity of on Breakfast anywhere else.

Plussat: Great location...CLEAN!

Miinukset: It is what it is...a BIG hotel in a BIG city!

Plussat: Location was amazing very close to the main shopping district.

Plussat: Tosi hyvä aamiainen

Plussat: It’s always a great hotel!

Miinukset: Nothing

Plussat: We booked an executive suite with access to the lounge. All was fantastic. We had breakfast at the lounge and it was very comfortable. The location can’t be better!

Miinukset: Concierge team is not the most customer service oriented. They were not responsive and inpatient.

Plussat: The location is exceptional. My daughter celebrated her 8th birthday during our stay and the staff surprised us with a card and chocolate cake. The room was comfortable, everything was in good working order and we very much enjoyed our stay.