Shanghai hotellit Jing'an

Plussat: Everything. Just a truly perfect hotel.

Miinukset: The only negative thing I have to say is that the coffee machine in the room was rubbish. Literally everything else was over and above what I could possibly have imagined.

Plussat: This hotel is located in a very convenient place, close to the subway station and most of the important attractions in Shanghai. Our room was huge, very comfortable bed, shower and bathtub, great toiletries, staff was super friendly and we had an amazing breakfast every day. They even realised it was my birthday during check-out and gave me chocolates and a birthday card hand signed by them! Amazing experience, I'll definitely stay here again next time.

Miinukset: Absolutely nothing, this place is incredible! My only tip is that you check carefully how to get there from the subway station since maps in your phone aren't very precise for foreigners. But it's basically a block away from it.

Plussat: The connecting rooms & helpful staff at concierge & reservations. Hotel was conveniently located with subway stations within walking distance from hotel, nice restaurant & shopping mall nearby. Ideal for travellers on business / work.

Miinukset: Breakfast was decent but the coffee was disappointing. Would much prefer a hotel in the heart of 南京东路shopping belt for Family travelling for shopping / leisure. But overall, our hotel stay was excellent. Thank you.

Plussat: Everything

Plussat: I stay in Four Season due to my apartment renovation. Choosing it coz it's close to my office. The location is the only reason why I choose Four Season this time.

Miinukset: The concierge service was HORRIBLE. I tried to call them for sth, and they are consistently not picking up my call for the first 2 days. And when I order food delivery, I told concierge to send it upstairs for me regardless of their ridiculous 20 mins waiting time. (As I was engaged with my work). But they never delivered it to my room and claim that I told the concierge I would pick up myself. When I complain, the staff is also very rude and keep arguing that I said I will pick up myself. When I complain to the concierge abt the missing calls they have from me, they told me that they have never received any calls from me according to the record. Which is absurd as if I'm losing my mind or haunted or sth. Terrible concierge service.

Plussat: nothing

Miinukset: too expensive for such room and facitlity

Plussat: The room and bathroom are spacious, spotlessly clean. Hotel location is very convenient, easy to access a couple of subway lines. Also within walking distance popular places like people square. There are quite a few nice local restaurants. Staffs are friendly and helpful.

Plussat: Facility and design. Room function. It was exceptional.

Miinukset: Staff's English ability can be improved quite tremendously given the hotel positioning

Plussat: Beautiful design, comfortable room. Beautiful pool. Conveniently located.

Miinukset: The staff is not up to the standard of such a property. They lack smiling and manners.

Plussat: Very comfortable stay at this beautifully designed modern hotel.

Miinukset: The hotel entrance is tucked away from the street making pedestrian access a little tricky - you have to maneuver around cars.

Plussat: I have stayed at Puli many, many times since it first opened so have always received an upgrade to a suite for one-night stays or a higher floor. This time, I only stayed a night but was put on the 5th floor right by the elevator. The room was dusty and filthy, clumps of dust on the floor, a green M&M on the floor in front of the coffee machine etc. As I was only there for a night I decided not to make a fuss but it was a rather disappointing experience.

Miinukset: Clean the rooms properly and take care of regular customers.

Plussat: same consistency after 10 years of opening. one of the best hospitality experience in asia, beautiful design and amenities. Unique room layout, great service. A treat !

Plussat: Great location around spot on!!

Miinukset: Nothing

Plussat: This is just a beautiful place to stay in shanghai - rooms facing east (towards the bund and pudong) have a magical skyline view, set back as you are relative to being down on the bund itself, and the distance to the bund is super close. Food at calypso was surprisingly yummy; breakfast the kind of over the top buffett usual for a shanghai 5star. Highly recommended.

Plussat: Hyvä sänky, hyvät tyynyt, upea näköala.

Miinukset: Huoneessa ei ollut saatavilla hammasharjaa eikä hammastahnaa.

Plussat: The location, design, large rooms and particularly the heating bathroom floors were my favorite features. I am a frequent business traveler and this used to be one of my favorite Shanghai-La properties in China, which makes this all the more disappointing - read on.

Miinukset: Despite the wonderful hardware and location, service was extremely poor this stay. I am not sure what happened since my last stay some time ago, but to illustrate: (A) The check-in took over 20 minutes with the front desk arguing with housekeeping on the phone and me just standing there after a long trip. May I suggest just letting the client sit down with a coffee or just tell me to get a bite to eat close by and come back later - I would wager your customers are not really interested in the details of why rooms were not ready or released on the system by 4:30pm. Also, you guys need to manage the queuing system for front desk - it’s chaos. (B) People put the DO NOT DISTURB light on because they do not want to be disturbed. Calling and waking me to ask WHY the DND light was on and asked me to leave and turn off the DND so the cleaning team can clean is just unexpected and not Shanghai-la. What is this, a shared dormitory with cleaners who only come in once a day between 12 and 4pm? (C) Out of the 4 day stay, tea bags were not replenished for 2 days, and creamer was not replenished on one of the days. Not a big problem, but shouldn’t there be some sort of a system? Do I need to next worry about whether the towels were replaced or the toilet scrubbed? Overall the staff feel like they were quite inexperienced but also on a tight leash; People seem more focused on getting their job done and assigning responsibilities rather than making the customer happy. This is a problem for a high end hotel. I rarely write reviews, but choose to do so this time because I have a very long history with the hotel. You have a problem at this property, please look into it!

Plussat: very nice room, comfortable, good atmosphere, perfectly located with the direct access to a shopping mall

Miinukset: rather disappointed about the interior of the japanese restaurant in the hotel, suprised that chinese restaurant closed so early

Plussat: great location, close to subway and the attractions.

Miinukset: The room air condition made some noise at certain room.

Plussat: We stayed at two different rooms as we left Shanghai briefly for a couple of days. Generally great impression, but key cards were faulty several times which brought down overall experience. I think this period of time the price could have been adjusted to the demand as well -- the first time our booking did not include breakfast, but the second, somehow, did. Generally amazing spread and lovely renovated rooms, also great quality service.

Miinukset: Key card to get to room, service.

Plussat: great staff

Plussat: clean, good location. Manager and most employees were excellent

Miinukset: concierge lied to me. We left a cable in the room. told us the room was vacated by us and new guests arrived as the room was cleaned. I ran into who helped us with another matter, and he checked and found that no new guest checked

Plussat: Location

Miinukset: Noisy

Plussat: Loistava aamiainen, sekä alakerran buffet ravintolassa että myöskin executive loungessa. Executive kerroksen huone ja siihen kuuluva lounge-etu oli todellakin hintansa arvoinen, olen useita exec loungeja ympäri maailmaa nähnyt ja tämä oli ylivoimaisesti paras missään näkemäni - paljon tilaa, mahtavat maisemat yläkerroksista, aamiaisbuffet samaa tasoa kuin alakerrran isossa ravintolassa, loungen iltatarjoilut olivat lähestulkoon buffet-dinner. Mahtava spa-osasto saunoineen ja iso uima-allas. Koko hotellin henkilökunnan palveluasenne loistava. Hotellin sijainti myös loistava, metroasema parin minuutin kävelymatkan päässä.

Plussat: They were so very accommodating with giving me a great room with an incredible view! I really appreciate it! Also, the cleaning lady who cleaned my room was amazingly helpful and very kind !

Miinukset: I would have liked more variety for the breakfast buffet

Plussat: The hotel has VPN so we can assess to FB, Google, Line and other media sites without blockage. It is great to keep in touch with love ones at home. The hotel is also near Bus Line 71 which goes directly to Bund conveniently especially great at peak hours

Miinukset: The hotel is just a bit far from the subway and we would need to climb the steps with luggages which was one big drawback. Otherwise the location was excellent.

Plussat: Excellent position and good spA

Miinukset: Old room. Very noisy in the night

Plussat: The location was fantastic, lots within walking distance. The in room toiletries we're fantastic.

Miinukset: The cafe was good, but it would be nice if it had a Starbucks.

Miinukset: Coffee

Plussat: From the first person meeting us at the door to check out every person working there was fantastic to us. The staff was super.

Plussat: The location is great and this hotel has been the only place where I've been able to connect online properly! Very close to Line 1 Metro which easily connects to everywhere I need to go.

Miinukset: Nothing, it is fine.

Plussat: The Breakfast was served in another building with very low quality. It’s not acceptable at all for a four star hotel.

Miinukset: Staff and low quality of the breakfast

Plussat: I like everything. Location is near everywhere. Staff are courteous, only staff in the counter speaks in english.

Miinukset: No massage parlor near.

Plussat: There was a washing machine

Miinukset: The room was not too clean

Plussat: Room rate accepted

Miinukset: Breakfast

Plussat: The location is great and this hotel has been the only place where I've been able to connect online properly!

Miinukset: Nothing, it was fine

Plussat: Very nice room, clean and big.

Miinukset: Breakfast; mainly chinese food.

Plussat: The hotel was close to public transport.

Miinukset: The key card we were given did not open our door to start with, we had to go down and change it and then it would not operate the lift. Every time someone from reception had to use his card so we could use the lift. They did not have any other key to give us either. Room was very outdated and needed a paint job, shower was not very clean, aircon temperature could not be adjusted, there was a kitchenette in the room with no appliances, and a very low quality breakfast was served in a nearby place.

Plussat: The hotel is very closed to train station. There are shops and eateries on the same street. The room was very good and beds are comfortable. It is great for a family with children

Miinukset: Breakfast buffet need to be improved.