Shanghai hotellit lähellä St. Ignatius Cathedral of Shanghai

Plussat: The hotel is most satisfying to me. The staff service attitude is very good with the whole room. This hotel is worth staying again. After the stay, this price is worth giving, very satisfied.

Miinukset: No

Plussat: Fantastic accomodation - nature and city in one. Check in was a breeze and they prepared well in advance. Staff are all courteous and breakfast was great too!

Miinukset: Stairs...small issue but with small kids, it’s always a worry. Would have liked a real pool but the vitality pool was fun enough for the kids as well. Food option in hotel is not a lot, normally order in room dining but this time skipped it as the option is very limited.

Plussat: Very charming & discreet property. The scents in the room is very soothing & memorable. Amazing hospitality from the staff.

Miinukset: The weather during my visit was unbearable hot & humid

Plussat: Nice touch with an innovative twist. Love the traditional stone buildings in Shanghai. Staff are lovely and gave you the best care. Food is excellent.

Miinukset: The parking fee is over charged but guess it can’t be changed easily due to its location.

Plussat: We had a great stay- hotel was an oasis of calm, excellent service. Concierge was top and restaurant serves a great breakfast.

Miinukset: The hotel car park is operated by an outside firm which prohibits any car waiting for pick up or levies a charge.

Plussat: Very spacious accommodation, lovely design, best room amenities. Nothing to say, Perfect stay.

Miinukset: Only a bit far from major attractions and shopping area. Better to take taxi.

Plussat: The staff was very professional, internationally trained, but a little stiff. The bedding is comfortable. Good for families due to separate floor spaces.

Miinukset: Being an expensive property with good critical write ups and traveler reviews, Capella turned out to be surprisingly disappointing. The idea sounds well and good, a hotel made from Shikumen restoration, and we chose this place primarily for its historical lineage. Unfortunately the design failed to realize this story. The restoration itself, as another reviewer has mentioned, feels like a movie set - pristine, perfect, unfeeling. I don't know exactly what was lost in translation, but whatever was unique is now perfect identical rows. The villa themselves are very vertical and narrow, and with five floors of it a little claustrophobic. I'm sure this honors the original houses, but the combination of the small space with a very conservative grand interior design doesn't help the small intimate space (marble bathroom typical of expensive Chinese properties). It feels like they were designing for a standard five star hotel instead of using a much bolder, thoughtful design tailored to the difficult space, or just combine the two villas if you're going for grandiose. If the design couldn't tell the story, I was hoping to get it from the library or other places in the hotel that would point to the history, but not a single book or some subtle exhibit is featured. When I mentioned this to the staff in the end when asked for feedback, one is gracious enough to give me a book on Shikumen. Ironically, it is a photography book, which while interesting, doesn't have much content. Money was thrown in on this project, but not a loving hand and respect to an interesting past. This makes other small things like bad coffee at the restaurant, an ok breakfast, and rough bathroom towels somewhat elementary mistakes for a luxury hotel. Perhaps more time is need for the Capella to find its voice.

Plussat: Mind blowing property. Superb service. Wow. Excellent hospitality and ambience

Miinukset: Nothing. All was good

Plussat: Detailed oriented, legendary service, great ambiance and design. A fantastic stay! The flower decorations were high class, very good taste.

Miinukset: Some frontline and entry level staff were not properly trained, they stared at guests they don’t recognize and ask them with cold or rude tone. Also they walked by with their own take out food making noises and chitchat in the quiet library, where suppose to have staff passage. This could easily spoiled the effort of professional management team.

Plussat: As a Shanghainese, Shi Ku Men is a part of our memories. When I was a child, my relatives, classmates, some of them lived in such kind of Shi Ku Men, but old and crowded...but now, it is luxury. I enjoyed the stay on my birthday, I like the clean room and warm service, a small bday party can be held in living room, free mini bar! Fantastic experience!

Miinukset: Even the guest need to pay the parking fee...

Plussat: Location is near to Xujiahui metro station

Miinukset: Service not good, reception can’t speak english. Hotel not book room for me and room not meet requirement that request earier.

Plussat: Good location.

Miinukset: Leaky bathtub, water puddle on bathroom floor. Very dirty TV remote control handle.

Plussat: - Great selection for breakfast, great mix of western (eggs, bread, sausages) and eastern food (e.g. congee, dumplings etc). There is an open area where the cooks cook in front of you. - Very luxurious decor for a fraction of the price - Big bathroom and spacious rooms - Within walking distance to the metro station - Can leave luggage with them at no additional cost

Miinukset: - Booked through Bookings.com with breakfast option. There was a slight miscommunication with the receptionist as they did not give us a "meal token"which resulted in confusion when we got to the actual restaurant - Staff could be a bit nicer. I am a native mandarin speaker and when I checked in they asked for a bond which exceeded the actual fee of the stay. They issued a receipt for the bond but I am pretty sure at the time they did not explain that the amount I paid was a bond. They only refunded the difference when I inquired upon check out. - Unlike big foreign hotels they do not have vpn services with their WiFi meaning no access to Google or Facebook

Plussat: Good location if you compare with other in the french conccesion. And you can check out at 2pm.

Plussat: The room is good , the location is good but that it.

Miinukset: The staff very rude not friendly not polite at all. The breakfast is very poor, same for 5 days.... and cold without any name in front of the food. Internet connection never work or very poorly....

Plussat: The complimentary breakfast was quite nice. The location is surrounded by a lot of malls and very accessible.

Miinukset: The room could be a little brighter. A little dark for me but it can be seen as romantic. Not many usual facilities like gym and swimming pool.

Plussat: It was spacious.

Plussat: Super location, nice breakfast.

Miinukset: Very uncomfortable bed. Booked a room with no window which was not a good decision.

Plussat: Good value for money, decent bedrooms, renovated hotel.

Miinukset: Original bedroom didnt match pictures, but staffs kindly changed the room. Cleaning could be improved.

Miinukset: The hotel is next to a disco venue and it is very noisy at late night

Plussat: Pity there is no children’s space

Miinukset: The noise from the nightclub next door went on until 2am plus and was unacceptable particularly since I had to leave early for an onward flight the following day

Plussat: Friendly and helpful staff. Comfortable room and decor of the hotel is tasteful. Good location with cafes close by.

Miinukset: We cannot collect SPG points because we didn’t book directly with the hotel.

Plussat: Hyvä sijainti, tilava huone

Miinukset: Huonosti siivotut huoneet, likaiset pöydät lobby baarissa, henkilökunnan huono englannin kielen taito

Plussat: There are many good things about this hotel. The rooms are big, clean and well appointed. Internet connection was good. The best thing for me is that the rooms are very strict with smokers. As many China travelers would be aware, a non smoking room (even if the floor is marked as non smoking) are likely to have heavy smoke smell. This isn't the case with this hotel. I had the experience of dining at a smoked filled restaurant. Once i reentered the hotel room, within minutes, security came to my room as the smoke alarm had detected smoke. I wish all hotels in China could have such practice so that non smokers can enjoy a non smoking room. Kudos to the hotel !

Plussat: The best cog most exclusive hotel in Shanghai

Miinukset: Nothing

Plussat: Reception desk staff needs training. Rm not ready even at 2:30 and cannot say when it’ll be ready. So guest has to keep asking to know whether to wait, go walk around and for how long . Offering a free drink is not always the solution .

Miinukset: Staff attitude

Plussat: Just what one needed been on the move

Miinukset: They could not change GBP only Euros or USD how odd

Plussat: Friendly professional staff, convenient location, quiet, clean, functional, well appointed rooms

Miinukset: State smell in both elevator and in the room

Plussat: Very close to my office in Shanghai and a value for money choice for me.

Plussat: Beautiful hotel excellent service, very polite staff, great location, good dimsum menu in the Chinese restaurant.

Plussat: Rooms are quiet and clean and bed comfortable. located near to Hengshen subway and easy enough access to the city. function / meeting rooms basic but adequate.

Plussat: Location is very good and connection by bus/metro is very convenient. Sauna is good.

Miinukset: I usually come here for business trips because of the location but I'm always very annoyed with staff. Staff speaks English well but they do it with indifference and even rudeness. I've never seen a single smile from the staff in this hotel. In summary, staff is not properly trained for a 5 star hotel and looks like hotel doesn't even care about it. In Spain this hotel service would be 3 stars maximum. Breakfast altough it is a buffet and there is plenty of options is too expensive. It will only pay off if you want to eat a super breakfast.

Plussat: 0

Miinukset: 1- I REACH HOTEL AT 9.00 PM AND THEY ASK TO WAIT FOR ONE HOUR TO MAKE ROOM REDAY. 2- DURING MY WAITING I GOT COFFE AND GREEN TEA AT THE RESTAURANT COST ME 180RM. 3- ROOM NOT CLEAN AT ALL. 4- NO MENY BAR AND WHEN I AM DOING CHECKOUT ASK ME WHAT DID YOU USE FROM THE MENY BAR. 5- RE USING THE PERSONAL STUFF AGAING ( SAMPOO AND SHOWER GEL ) IT WAS HAFE. AND MORE MORE MORE

Plussat: I liked the concierge staff and how professional they are. The hotel staff overall were excellent and the hotel itself has many activities to do, swimming, tennis and bowling among them.

Plussat: Good location, pleasant walk to all amenities Rooms are well equipped and clean Very comfy beds Overall a good hotel Great omelettes @ Breakfast

Miinukset: Restaurants and bar feel a little dated

Plussat: location is alright, not too busy street

Miinukset: the check in could not find my reservation, discriminate against kayak.com or booking.com customers. they were very rude. the executive room is fake, it's all the same kind of room, so just book the cheapest one. very very poor value for the money

Plussat: nice clean hotel

Miinukset: staff was not very friendly or helpful and nothing special about this hotel

Plussat: English speaking staff

Miinukset: Cold breakfast furnishing needs upgrade

Plussat: GREAT LOCATION

Miinukset: Rooms a bit dated

Plussat: tennis courts

Miinukset: over priced

Miinukset: Breakfast is disappointing

Plussat: There was a very long line at check in, a bunch of people from one company. As I was only one person they checked me on on the club floor. And into the same upgraded room I stayed in when I was at the Regal two nights previously. Also the pool is excellent.

Miinukset: I forgot to bring my recharge cord for my Samsung phone and they only had a Huawei cord at the Concierge desk. It would be very easy and good for them to have several different kinds of cords.