Shanghai hotellit lähellä Taobao Market

Plussat: Great breakfast, very good location, good staff.

Miinukset: Rooms are old! AC is very very noisy. Ask for newly renovated rooms as the old but very big rooms are not up to Four Seasons standards.

Plussat: It was Summer there. Four bottles of water in the room everyday. We asked for extra bottle water at the lobby when we went out, they gave it to us politely. There were cool drink provided at the lobby as well, good for the hot days. We asked for late check out, they extend us to 3.30pm. There were also a level that we used for shower and relax after check out as our flight was at midnight. Thank you

Miinukset: NA

Plussat: Great location and excellent staff who went all the way out to assist guests

Miinukset: None

Plussat: The service and the care

Miinukset: Not being able to catch up with email at the end of the day

Plussat: WE stayed at this hotel in mid May and we had a really good experience during our stay. We were delighted to find that the quality of service and everything here remained excellent! The staff here were passionate, caring and cheerful! They welcomed me with a birthday surprise. Some of them could even remembered us from our last visit. Will love to stay here whenever we visit Shanghai!

Miinukset: Old Rooms, Noisy AC.

Plussat: Great location

Miinukset: Threads were coming out of the carpet in the room, wooden floor was squeaky. Not quite Four Seasons standard.

Miinukset: Check in service experience is not good. Staff is not helpful

Plussat: Nice room & bathroom.

Miinukset: Hotel restaurant/cafe breakfast & food over price.

Plussat: Good quality

Miinukset: Poor room service

Plussat: It is an absolutely stunning hotel. The design and layout is gorgeous. Most luxurious and impeccably kept.

Miinukset: The location is so so and any additions like breakfast or meals are quite expensive. The concierge staff weren’t particularly helpful or knowledgeable when we asked questions. This was a disappointment when staying somewhere so boutique.

Plussat: Well appointed rooms; very stylish.

Miinukset: I had a very bad and simply bizarre experience at this hotel. I’ve never been moved to write a review before, but I would like to share my experience. Two things: When checking in, they had a problem taking the deposit off one of my cards. After trying a number of different means, the on duty manager came over and told me that, as I had a problem with my card (and even mentioned in English something about the balance being too low, which simply was not the case) that I should stand aside and let other clients complete the check in process. It was a very awkward and demeaning five minutes while I stood, like a boy on the naughty step, next to the counter. When the clerk decided to countenance me again, we tried a number of different credit cards, to no avail. Finally they swiped the first card again, and it worked no problem! Complete mystery. This was a very demeaning experience, and the check in clerk herself realised they had handled it badly. As a result, she told me she was giving me a free upgrade to executive/club level. Great! It was written in their brochure/website that club level guests enjoyed certain benefits: such as free cocktails and canapés on the lounge from 5pm to 7pm, discounted food etc. When entering the lounge at that time they even ask for your room number to check you are club level. I took advantage of some of this, although time was limited being on business. However, during checkout the following day, they hit me with an additional bill of almost £100 due to the food/drinks I had consumed, which I was led to believe were included. Their reasoning was that a free upgrade does not include those benefits. I reasoned that if you are a club level guest, it goes without saying that you have club benefits. Their final word was that the person who upgraded me should have told me that the upgrade didn’t actually include those benefits. No effort made to solve the problem, just left it at that.

Plussat: Great Rooms - great furnitures and great designed and equiped as well (water boiler, tea, coffe, minibar) - nothing else to say. Perfect location as next to two subway lines, very close to French Concession and several other hot spots. Great Hotel Restaurant with Michelin Star. Nice Bars. Helpful people.

Miinukset: The promissing outdoor photo of the website and in booking com is a little bit missleading as there are not possibilities to take a sunbath or just to sit outside and enjoy the weather or enviroment. There is a kind of outdoor bistro (this is the photo) where you can sit outside BUT you have to order food or drinks to get the possibility to be outside - although you are Hotel guest and - in my opinion - paid already the entrance fee by paying that rate!

Plussat: Beautiful hotel. The staff were great and the pool and spa area were particularly lovely. Highly recommend staying here.

Plussat: It is so awesome experience,the hotel staffs and service are so sweet and I have a wonderful night in hotel.

Miinukset: The toilet is not user friendly.

Plussat: What a gem of a sophistically designed beautifully maintained hotel. It unites elements of Chinese old and new handcraft with the first-class service on all levels: reception, room service, SPA, restaurant. The view of my hotel room was overlooking a park and a temple.

Plussat: Modern cosy woody atmosphère. Gréât service. Very good location.

Miinukset: Missing an outdoor pool. Should dig that nice bassin they have outside behind reception. Would make a perfect pool !!

Plussat: The staff was generally pretty good and helpful. The gym was full of technogym equipment and it had a pullup and dip machine. I appreciated the delivery of fruit, especially the crispy Xinjiang pear.

Miinukset: I don't like it when the TV turns on and plays music when I walk into the door. This doesn't just happen the first time. It happens every single time you walk into the room. The fitness center could use a back extension machine. I could have used more bottles of water in the room. I couldn't figure out how to open the blinds, so my view was always obscured.

Plussat: The food was really great, perfect location in Shanghai with a great view.

Miinukset: I stayed for a day and the room was ready when I arrived.. also, the personal was not that welcoming.. a shame for a hotel with this standing. Also, the Spa was not working the day I came, and I booked this hotel for this particular purpose.

Plussat: -location!!! -breakfast, -staff, -gym

Miinukset: It needs refurbish

Plussat: Great hotel and good value for its location. The carpet felt a little staid in comparison to other Marriotts/Sheratons.

Plussat: great staff, fabulous pool, wonderful help..

Miinukset: absolutely nothing! Oh, I did fall down in the lobby right after exiting the elevator ( it had been raining and the floor was wet). My knee did swell and was painful for 2 days, but ok now. Perhaps staff could keep a watch out for wet floors.. OUCH!

Plussat: Excellent hotel anyway

Miinukset: Executive evening hours should last longer...19h30 is too short. Working girls even at the executive lounge

Plussat: Ylelliset tilat, upeat näkymät.

Plussat: Truly world class hotel in excellent location

Miinukset: Nothing

Plussat: Asiat järjestyvät lopulta receptionin kautta. Aamiainen hyvä.

Miinukset: Corner-huone, piti olla näkymä People Squarelle eikä juurikaan ollut. Saatiin vaihdettua valittamisen jälkeen. Olimme varanneet 2 huonetta aikoja sitten, huoneet olivat eri kerroksissa kaukana toisistaan.

Miinukset: Very disappointed with this hotel. Most staff very unprofessional, low quality food, swimming pool in another building. I stayed with JW Marriott in Dubai a few werks before, and that was an entirely different experience. Avoid Marriott in China!

Miinukset: Slow internet conection

Plussat: Great location, nice modern finish and all amenities. Beautiful city views.

Miinukset: WiFi is slow and erratic.

Plussat: After this morning, I cant say I was treated well

Miinukset: When i checked in they charged me a deposit of 4000 rmb. When I checked out my bill was just over 5660 they didn't take the difference or released my holding deposit immediately. The lady who was checking me out was not sure of what she was doing, we almost missed our flight. She promised to reverse the deposit urgently with the assistance of the bank but instead I got an email that said my money will be credited after 21 days! Can you imagine the frustration of your money left in a foreign country...money that I needed for the rest of my travel. Even after i escalated this matter to the guest relations manager it wasn't resolved, she couldn't commit to when I would receive my money. I'm totally frustrated and will never return to this hotel no recommend it to anyone.

Plussat: Accommodations, and especially the bathroom, were beautiful and very clean. The view was amazing! The hotel staff were also very helpful in getting us taxis.

Miinukset: Nothing!

Plussat: Good breakfast. Location was fine.

Miinukset: Can't think of anything.

Plussat: The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.

Plussat: Very nice room with a good view

Miinukset: I've booked 3 nights stay, in the meantime, my wife by mistake, booked also 3 nights stay for the same date, I DECIDE TO CANCEL MY BOOKING BUT WILLING TO GO THERE ON MY WIFE BOOKING THEY STILL CHARGE ME 1800 CNY ++ EVEN IF IT WAS OUR ERROR, THIS IS FOR ME UNACCEPTABLE !!

Plussat: Great location. Spacious and very comfortable room. Staff was very helpful.

Plussat: Excellent brunch on Sundays! Nice clean rooms and friendly and competent staff. Will visit again!

Miinukset: Waiting queues were a bit long a the check-in. This was during a summer weekend so maybe not unsurprising.

Plussat: Good quality free drinking water in the room.

Miinukset: The swimming pool is too small for a five star hotel, although many hotels nearby have no one.

Plussat: Just as all Westin hotels, the bed was comfortable and amenities was great.

Miinukset: There is nothing wrong but for the price, we’d choose a newer hotel or one nearer to the shopping street & metro stations.

Plussat: Easy to find, especially at night, once you know your hotel is the tall building with a massive crown. Good quality and useful location, 10 mins from underground station or the Bund.

Miinukset: Swimming pool is tiny and in-house spa is expensive.

Plussat: The buffet for breakfast and for dinner was good

Miinukset: When I arrived the room was not cleaned , back to the tent there was some wasted food of the people that probably were in the room before me. At dinner the fork on my table was not clean. During the evening in the Hall a lot of people layed on the sofà with feet on it. It is a five stars Hotel, cost is High...these things must be kept undercontrol

Miinukset: We had 2 rooms...one was small n the other one was big....same category. Had to wait in a queue to get in fr bfast. Aircon was not so great in the room....on warmer side inspite making it low

Plussat: Huge and comfortable rooms. The swimming pool temperature was perfect. Nice breakfast selection in a beautiful setting. Close walk to the Bund and Yu Garden