Shanghai hotellit lähellä Shanghai City Hall

Plussat: The room very comfortable

Miinukset: The TV need upgrade

Plussat: Staff are excellent !!!

Miinukset: Noise generated from air conditioner

Plussat: The hotel was absolutely beautiful! Going into China was a little scary as many of them don't seem friendly or like to smile. When we walked into the hotel miserably exhausted and tired, surprisingly the staff was very welcoming with friendly smiles! Thank you for the hospitality and giving me a new perception. Wonderful staff and hotel.. will definitely exceed your expectations!

Plussat: Lovely rooms, great staff, exceptional service.

Miinukset: Nothing to see here. It's all good.

Plussat: Service! We received the best service we've received at any hotel, period. We stayed in a room with Club Lounge privileges, and the staff was beyond attentive: they greeted us by name, helped us with daily planning, and were committed to meeting our smallest needs (e.g., when I clearly had a cold, they offered me ginger tea, even though it was not on the menu, and they even surprised us with a lovely gift for my wife's birthday -- and that's just a small glimpse of all of the touches). The room was not huge, but it was beautiful, with stunning views and marvelous Art Deco design, and the housekeeping staff kept it pristine. The Club Lounge has excellent food and beautiful views of The Bund, all in a peaceful setting. Between breakfast, afternoon tea, and drinks in the evening, it more than paid for itself. We had a magnificent stay.

Plussat: Everything was great. Service was immaculate.

Plussat: The view from our room was stunning and the breakfast excellent. The staff were outstanding

Plussat: well deco room and very comfy mattress, nice bathroom, the swimming pool is a bit small but very good.

Miinukset: very limit choice of restaurants. the car entrance is not well indicated.

Plussat: Everything!!!! The view was incredible. The bed was super comfortable. Good breakfast. Best location. Amazing room.

Miinukset: Nothing. Everything was amazing

Plussat: The view of the Hampu river and Pudong

Miinukset: The mediocrity of the choices of the Chinese breakfast

Plussat: On check-in, they recommended us to upgrade to their panorama view room with additional fee about RMB1000. And the view of the room was really worth it. Their room facility is also comfortable. Nice breakfast.

Plussat: Management went out of their way to make our trip memorable - Thank you Andy, Rico, and Zak! At every turn, they were there to help. Also, Karme the concierge - Cannot get better in Shanghai! Location is amazing, while the hotel has a charm and luxurious feel.

Miinukset: Generally, difficulty with English. Room had a leak, and AC was not working, but the staff was quick to fix everything without question or delay!

Plussat: Everything

Plussat: Great hotel, great location !

Plussat: Hotelli oli erittäin siisti ja sijaitsi hyvällä paikalla.

Miinukset: Lounge palvelu (uloskirjautumisen puute) lähtöpäivänä ei ollut hotellin tason mukainen.

Plussat: This hotel is superb, including everything from the breakfast, its fitness / wellness facilities, lounge and complementary pink taxi service. The rooms are amazing and the location of the hotel could not be better. I would definitely recommend taking a room with lounge access. The lounge is one of the best out there, including amazing breakfast, a small lunch / afternoon tea and a high quality diner. Also, the staff of the lounge is amazing and highly professional. They make you feel right at home and are genuinely interested in you as a person (also the cook grills the best prawns and lamb chops).

Miinukset: Nothing

Plussat: Location, friendly staff, spacious room

Plussat: Amazing lounge staff!

Plussat: The place smells wonderful, from the floral smell that hits at the door, the wonderful food smells in the elevator to the clean room smell, this is a beautiful place to stay. The view of the city is lovely, and the room good sized. We have the option of luxurious bath tub or rain type shower. There are two sinks, and the bed is of course most comfortable with light control buttons on the nightstand. The toilet is automatic, and I do believe the seats are heated somehow. The staff is attentive and courteous. Location is close to trendy restaurants and shopping.

Miinukset: I wish we had time to experience the spa services and pool area, but we had to dash. The price was expensive, to be expected for the luxury, but still, expensive.

Miinukset: I arrived very late (6pm) to find out that the room wasn’t ready. I was told to wait for one more hour. This is unacceptable despite the 3pm check-in time.

Plussat: Lovely lobby area Excellent bell staff

Miinukset: Our room 2527 was good apart from some area of wear such as one of the mirrors next to the Nespresso machine

Plussat: This is just a beautiful place to stay in shanghai - rooms facing east (towards the bund and pudong) have a magical skyline view, set back as you are relative to being down on the bund itself, and the distance to the bund is super close. Food at calypso was surprisingly yummy; breakfast the kind of over the top buffett usual for a shanghai 5star. Highly recommended.

Miinukset: The whole experience disappointed us. During the stay, the water pipe got problem and water was stopped for a while. Hotel didn’t inform us only after we called the service then only told yes it got problem. After a while, the water came, I went for showing. Who knows the water became fully yellow, and didn’t clean at all. I just washed hair and had to stop and step out. We asked for changing the room. However the hotel gave us a room with strong moldy smell (seems like long time nobody stayed). That time I had flu with headache. We asked to change another room which can be stayed and at least let me finish showing. However the manager Wang Bella said it is not their problem it is pipe problem and asked us to check the room one by one. Is it joking? No apologies, no solving the problem immediately but asked me with bath robe to wait for more than 20mins. Really ridiculous! Is it our request to much? Finally they agreed to upgrade to suite room. Another ridiculous thing happened when we checked out. They asked us to TOP UP the suite room fee. But when they upgraded they didn’t inform us that we need to pay, and overall is it our fault? We really feel disappointed. Is this a 5 star hotel servicing? Not at all:

Plussat: The location, design, large rooms and particularly the heating bathroom floors were my favorite features. I am a frequent business traveler and this used to be one of my favorite Shanghai-La properties in China, which makes this all the more disappointing - read on.

Miinukset: Despite the wonderful hardware and location, service was extremely poor this stay. I am not sure what happened since my last stay some time ago, but to illustrate: (A) The check-in took over 20 minutes with the front desk arguing with housekeeping on the phone and me just standing there after a long trip. May I suggest just letting the client sit down with a coffee or just tell me to get a bite to eat close by and come back later - I would wager your customers are not really interested in the details of why rooms were not ready or released on the system by 4:30pm. Also, you guys need to manage the queuing system for front desk - it’s chaos. (B) People put the DO NOT DISTURB light on because they do not want to be disturbed. Calling and waking me to ask WHY the DND light was on and asked me to leave and turn off the DND so the cleaning team can clean is just unexpected and not Shanghai-la. What is this, a shared dormitory with cleaners who only come in once a day between 12 and 4pm? (C) Out of the 4 day stay, tea bags were not replenished for 2 days, and creamer was not replenished on one of the days. Not a big problem, but shouldn’t there be some sort of a system? Do I need to next worry about whether the towels were replaced or the toilet scrubbed? Overall the staff feel like they were quite inexperienced but also on a tight leash; People seem more focused on getting their job done and assigning responsibilities rather than making the customer happy. This is a problem for a high end hotel. I rarely write reviews, but choose to do so this time because I have a very long history with the hotel. You have a problem at this property, please look into it!

Plussat: Very nice facility

Miinukset: Staff I have a problem speaking English

Plussat: My room was perfect it is 4902 10000000%

Miinukset: Nothing

Plussat: Great location, the bund is only a minutes away by walking. The room we had was spacious such with comfy beds.

Miinukset: Nothing.

Plussat: Room size and comfort are definitely pluses

Miinukset: Employees lacked the passion one hopes to see at a four star plus property

Plussat: Room situation was excellent.

Miinukset: Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.