Etsi halvat lennot: UTair

Flight itself was ok, but everything around it was disaster

Plussat: Moscow VKO is terrible, tons of walking, insane lines everywhere, no space, barely any English signs...

Miinukset: Long lines, rude and disorganized ground crew, late arrival.

Outrageous charge for the bags

Plussat: Nothing much. Space between seats is very tight, no food, no drinks. Personnel was barely gentle.

Miinukset: The flight was mediocre to say the least, but what really made the trip annoying was the fact that we had to pay $80 per each baggage checked. Hopefully will never have to fly with this airline again!

Plussat: Boarding outside, but understandable Orderly boarding, many passengers. Handled difficult passengers quite well.

Miinukset: Seats very small and almost no leg room. I am of average height and legs directly against seat ahead of myself. Transport from airport not well available in the airport, not the airline problem, but may be well to notify passengers. Probably most passengers know this, but new arrivals do not. Captain and crew mostly only knew Russian.

Miinukset: Poor service. I was charged €50 for my suitcase due to my "lite" ticket. Overall luggage fee were higher than my round trip ticket.

High Luggage Charges

Miinukset: I was charged €50 for my suitcase because of the type of ticket bought (lite). I'm expecting to be charged the same amount on my way back. My total luggage fee will be higher than my ticket. No information was provided about the luggage fee when I purchased my ticket.

Another unpleasant baggage surprise

Plussat: The staff handled my complaint courteously.

Miinukset: Why am I so often unpleasantly surprised to discover that my ticket does not included checked baggage?