Etsi halvat lennot: Ural Airlines

Reconsider airline

Miinukset: Let’s start with luggage. The amount you’re able to bring with you is the bare minimum. I asked if I could pay for my third luggage (carry on size) and I was told I couldn’t. I was forced to throw personal items away including shoes, clothes, and souvenirs. If you don’t speak their language, do not attempt to speak to them. They’ll just ignore you or tell you they don’t understand. They don’t even try! So unprofessional!

Plussat: I don’t like it every time ural give a stop in Bishkek and gas station and fly again we should wait 3 hours for gas station

Miinukset: No body like it but no choice they give us stop in Bishkek for gas station looks like they don’t have enough gas for nonstop flight every body wants report about them but where to whom they don’t know

I will never use them again

Miinukset: The worse customer service I have ever experienced! I had an emergency situation and had to change tickets. Despite of ridiculous fines for exchange, I was ready to pay them all in order to put family member on the plane. They could not even process that exchange, call me back or let me talk to supervisor. I ended up loosing a ticket and getting a new one.