Etsi halvat lennot: Ural Airlines

Plussat: They got my family and me to our destination safely.

Miinukset: The flight was delayed. There was NO ONE to answer questions or help. There was no agent at the gate until 10 minutes prior to our departure. Communication would have been very, very helpful.

We were requsted to pay for the seats after check-in!

Miinukset: I was truly shocked I was requested to pay for the seats I selected half year before the actual flight, when ordering the flight Even after the web check-in, with boarding passes in my hand, while dropping baggage, I was told that I must pay for the places stated in the boarding pass or they will assign me some other seats.

Plussat: Nothing

Miinukset: Everything

Horrible

Plussat: Nothing

Miinukset: Everything

Horrible

Plussat: Nothing

Miinukset: Everything,,,there are only 2 worse airlines in the world!! Air Canada,,,and Ukraine International!!!

Plussat: Personas amables en la tripulación del avión

Miinukset: El check in demoró mucho y tuvimos que esperar bastante

Reconsider airline

Miinukset: Let’s start with luggage. The amount you’re able to bring with you is the bare minimum. I asked if I could pay for my third luggage (carry on size) and I was told I couldn’t. I was forced to throw personal items away including shoes, clothes, and souvenirs. If you don’t speak their language, do not attempt to speak to them. They’ll just ignore you or tell you they don’t understand. They don’t even try! So unprofessional!

Plussat: I don’t like it every time ural give a stop in Bishkek and gas station and fly again we should wait 3 hours for gas station

Miinukset: No body like it but no choice they give us stop in Bishkek for gas station looks like they don’t have enough gas for nonstop flight every body wants report about them but where to whom they don’t know

I will never use them again

Miinukset: The worse customer service I have ever experienced! I had an emergency situation and had to change tickets. Despite of ridiculous fines for exchange, I was ready to pay them all in order to put family member on the plane. They could not even process that exchange, call me back or let me talk to supervisor. I ended up loosing a ticket and getting a new one.

It could be better. A whole lot better. No frills.

Plussat: Clean, color of the plane,

Miinukset: Rude flight attendant. My butt hurts also just for sitting a couple of hours on their seats. No charging ports . No nothing.

Disgusting company with huge delay in everything

Plussat: Nothing

Miinukset: Disgusting company with huge delay in everything

Miinukset: Everything. Terrible company.

Terrible service

Plussat: Nothing

Miinukset: Boarding started half an hour after the time we were supposed to leave. Crew on the plane fulfilled their duties unprofessionally, sometimes in a rude manner

Terrible

Miinukset: 7 hours late. Lost luggage

Miinukset: I had to pay extra $33 for excess baggage, because, as it turned out, my ticket only allowed, I qoute: "10K", while the boarding pass clearly stated 20 kg for the economy class.

Registration & boarding

Miinukset: The registration was 2 hours late. The boarding was late and the flight arrived 1 hour late. Up to the end the initial flight time was displayed: as the result, the most disciplined passangers had to rush through duty free with no time for buyuing anything, others took their time and the flight finally started 1 hour late. The worst flight I ever had. Регистрация началась за полчаса до вылета. Изначальное время вылета (12.00) не было снято с табло до самого конца, в результате часть пассажиров, будучи уверенными в своевременном вылете, пожертвовали временем в duty free и вынуждены были еще час в самолете ждать тех, кто решил все же совершить покупки. В результате рейс вылетел и прилетел с часовым опозданием. Отвратительно.

The don't speak English

Plussat: Price

Miinukset: They don't speake English and they told me you don't have booking, after long search they found my booking. Also they didn't put priority tag(Business class) on my bags. Flight delayed more than 1 hour.

Terrible flight

Plussat: Not much to say here. The peanuts were ok.

Miinukset: The smallest amount of leg room ever experienced on a commercial flight. Torn seats. Surly crew. Yuch!

Ural Airlines

Plussat: Timing. It departed on time and arrived early. Very punctual airline.

Miinukset: Space between seats. Very narrow, when passenger ahead of you recline seat almost hit your head