Etsi halvat lennot reitille Helsingistä $[126-District of Columbia

Miinukset: "Squawking brats the whole 10.5 hours of the trip to IAD."

Miinukset: "Every thing was good"

Plussat: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Miinukset: "little delay in departure"

Plussat: "Wonderful great service, friendly...relaxed atmosphere, Very enjoyable entertainment. Great airline would use again."

Plussat: "Everything"
Miinukset: "It was warm on plane"

Plussat: "Good Timing"
Miinukset: "Nothing"

Plussat: "The crew were all very nice and the food was good."
Miinukset: "The AC never seemed to work well...on the entire 10+ hour flight...so, that was pretty miserable. Especially sitting on the tarmac for 2 hours waiting for a mechanical issue to be fixed. That was bad."

Plussat: "Food and crew amazing..I guess Turkish airline going to be best"

Plussat: "ZZ☆ZZZ"
Miinukset: "R7xzZZ"

Miinukset: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."

Plussat: "I liked the food, it was delicious. The flight was on time, the boarding was organized."
Miinukset: "There was a steaward who was not very friendly whenever I asked for something which was a right he would make faces. He even passed my row and did not serce us and I had to ask the steawrd of the other aisle who was very friendly and nice. I was very desappointed by his behaviour. It was my first time on Turkish Airlines."

Plussat: "Wheelchair passengers should like any other flight have gate to gate service."
Miinukset: "Wheelchair service. Very poor"

Plussat: "Everything"

Plussat: "They crew were very pleasant and polite. It was one of best flights I have had internationally"
Miinukset: "The heavy turbulence but, that's beyond their control"

Plussat: "As always Turkish Airlines has exceptional service"

Plussat: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."

Plussat: "Capitan."
Miinukset: "Very bad seats."

Miinukset: "See volume issue from earlier."

Plussat: "The food was plentiful and delicious. Fare price was excellent."
Miinukset: "The seats were too small. The layover in Istanbul was too long."

Plussat: "The team"

Plussat: "Everything"

Plussat: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Miinukset: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."

Plussat: "Friendly airlines and service was excellent."
Miinukset: "No anything"

Miinukset: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."

Miinukset: "The transfer at Istanbul airport was somewhat chaotic and disorganized."

Plussat: "The staff were very friendly and welcoming"

Plussat: "Very friendly airline, on time always, good in-flight entertainment¿"

Plussat: "Food, entertainment, and crew were great!"

Miinukset: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"

Plussat: "Everything except the chair was uncomfortable"

Plussat: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."

Miinukset: "No classical music in the suggested list."

Plussat: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Miinukset: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."

Miinukset: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"

Plussat: "Choice of in-flight entertainment was excellent."
Miinukset: "N/A"

Miinukset: "Food."

Miinukset: "The plane was dirty. It smelled, The food was not up to par."

Plussat: "Bussness class."
Miinukset: "Flight was delayed a little."

Plussat: "So many movie choices and great food, wasn't hungry once!"

Plussat: "Crew was great, very friendly"
Miinukset: "Everything else. Small space, food was not very good, bathrooms were dirty."

Miinukset: "Na"

Plussat: "Nice goody bags and special treatment for the kids, and thoughtful that they brought kid-friendly headphones. All the comforts the airlines used to give for free are still there on Turkish, with no extra charges for food/checked bags, etc. Great food, they got our special vegetarian meals correct (as opposed to a big hassle on another airline). Very comfortable flight."

Plussat: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."

Plussat: "Loved all around."
Miinukset: "I loved it."

Plussat: "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"

Plussat: "No problems"

Miinukset: "Waiting time was too long between 2 flights"

Plussat: "Good flight."
Miinukset: "Food was not good."

Plussat: "Nothing at all"
Miinukset: "Not comfortable"

Plussat: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"

Miinukset: "Nothing"

Miinukset: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."

Plussat: "Comfortable seats Friendly staff Soft landing"

Plussat: "I liked the fact I was put into a quality seat after I had booked a normal economy seat. Nice upgrade. I got lots of leg room."
Miinukset: "The flight was delayed because of a maintenance issue. We made up some of the time, but it was an issue."

Plussat: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Miinukset: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."

Plussat: "Great crew. Good food. On time."

Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"

Miinukset: "We always board with Sky Priority but the agent took us off the line until Comfort Plus boarded. It was embarrassing to my husband and myself."

Miinukset: "The flight was delayed over two hours"

Plussat: "Almost 3 hours of delayed"
Miinukset: "Almost"

Plussat: "comfort plus really makes a difference"
Miinukset: "include at least 1 checked back with comfort plus or some kind of discount."

Plussat: "Information communicated about delays."
Miinukset: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"

Miinukset: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"

Plussat: "Very good"
Miinukset: "Seat assignments should have be provided at check in."

Plussat: "Each employee on the plane was nice."
Miinukset: "N/A"

Plussat: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Miinukset: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"

Plussat: "The crew was dealing with NOVA/DC residents"

Plussat: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"

Plussat: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Miinukset: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."

Plussat: "Friendly crew"

Plussat: "The service is very good from the beginning. The flight attendant is very caring thanks so much."

Plussat: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Miinukset: "Probably the time factor"

Miinukset: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"

Plussat: "The crew were excellent and made the flight nice."
Miinukset: "They were changing companies for supplies so they had no wine, Champaign and two selections of beer. Unbelievable! Also no entertainment on the plane, common, upgrade your planes!"

Plussat: "Another safe flight. Crew was very attentive."

Miinukset: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"

Plussat: "Nothing"
Miinukset: "Plane delayed 4 times for a total of 4 hours"

Plussat: "The flight for getting us therw"
Miinukset: "No food and no entertainment"

Plussat: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."

Plussat: "Not too bad once we got on the plane"
Miinukset: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"

Plussat: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"

Miinukset: "Friendly, leg room, entertainment, flight wasn't full"

Miinukset: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."

Miinukset: "The lines were so long in Palm Springs that myself and about 8 other people missed the flight. I arrived 1.5 hours before my boarding time."

Plussat: "easy but long day coming home"
Miinukset: "however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there"

Miinukset: "3.5 hours late."

Plussat: "The crew was friendly, relaxed, made everything seem like a breeze"

Plussat: "Landed from Sydney at 8am. Flew to San Francisco at 4pm. Long wait. Not good."
Miinukset: "Landed in Los Angeles at 8am. Left for San Francisco at 4pm. Aweful."

Plussat: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."

Miinukset: "The flight was delayed an hour and a half."

Plussat: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Miinukset: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."

Plussat: "flight attendants were great."
Miinukset: "not enough leg room and space. The business class should be at the minimum for economy."

Miinukset: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"

Plussat: "They expedited me in line in Havana because I was on the 1:35 flight to New York and were nothing but friendly about it."

Plussat: "The crew was polite and friendly"
Miinukset: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."

Plussat: "Good seats."

Plussat: "Daughter's first flight and the crew really made it a special experience for her."

Plussat: "Free drinks in Comfort+"

Miinukset: "See above description"

Miinukset: "Leg room was terrible in economy and food was poor from the USA"

Plussat: "fast boarding"

Plussat: "Food was good and crew were helpful."
Miinukset: "Seat could have been comfier!"

Plussat: "See my earlier remarks"

Plussat: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Miinukset: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."

Miinukset: "They ran out of vegetarian options so I only could have salad, bread and butter"

Plussat: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Miinukset: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "Delayed boarding for no apparent reason. The plane was sitting on the tarmac for at least 2 hours before scheduled boarding."

Plussat: "Food was great!"

Miinukset: "Meals not very good either way. Only movies that were not hits. Need more classic movies"

Miinukset: "When I booked with kayak I was not given the option for a vegetarian meal, so I was not able to eat a meal. I was sat next to a five year old invading my personal space. When I developed a migraine from lack of sleep, it took 15 minutes before my ring was answered for water."

Miinukset: "Quite satisfiedoverall"

Plussat: "On time, no complaints"

Plussat: "Nothing!"

Plussat: "The Staff"
Miinukset: "Nothing"

Miinukset: "The food. I don't eat many food and the wasn't much selection."

Miinukset: "Requested vegetarian and was served vegan"

Plussat: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Miinukset: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"

Miinukset: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"

Miinukset: "great and easy"

Plussat: "I love the comfort and the space in the airplane"

Plussat: "Attendants were pleasant"
Miinukset: "We were delayed on the tarmac for an hour and a half"

Miinukset: "No major issue."

Plussat: "The overall experience was great."
Miinukset: "Nothing"

Plussat: "Lufthansa kept to the time schedule"
Miinukset: "At Frankfurt, the boarding gate was changed two times."

Plussat: "staff at airport were friendly, helpful"
Miinukset: "telephone reps NOT helpful and do not know the airplane seat maps"

Plussat: "my favorite airline"

Plussat: "Very friendly personal, good food and drinks."

Miinukset: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."

Plussat: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Miinukset: "Too little space between consecutive rows on the plane."

Plussat: "Lunch was good."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Plussat: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."

Plussat: "Everyone is very very nice!"

Plussat: "Nothing"
Miinukset: "Luftansa gives up and goes out of business."

Miinukset: "obvious crew disapproval when walking up and down the aisles to keep lively one year old entertained and from crying!"

Plussat: "Great service."

Miinukset: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."

Plussat: "I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights."

Miinukset: "crowded plane unfrindly staff no choice of meals long wait on board"

Miinukset: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."

Plussat: "Service"
Miinukset: "Food"

Plussat: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Miinukset: "Nothing to complain. Thank you for providing great experience :)"

Miinukset: "Second baggage charges"

Miinukset: "Wish I had more time to shop Duty Free/Munich."

Plussat: "The crew was very friendly and helpful."
Miinukset: "The layover time was too short and for the second time I barely made it to my connecting flight but my luggage didn't. That is very annoying."

Plussat: "Great crew!"
Miinukset: "Landing was very rocky."

Miinukset: "Waited for 5 hours, and then rerouted to Houston"

Plussat: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Miinukset: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Plussat: "Overall Austrian was fine. Smaller plane and people were professional."
Miinukset: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"

Plussat: "Food was quite good, and they were great about continually offering beverages throughout the flight."

Plussat: "The crew was good , funy , atentifly and kind."
Miinukset: "Was ok."

Plussat: "The flight attendants were quite personable and engaged."

Plussat: "Friendly crew with a wide range of entertainment options"
Miinukset: "Smoother boarding. Was great once on board."

Miinukset: "Food terrible"

Plussat: "Service was outstanding!"

Plussat: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Miinukset: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."

Plussat: "Luggage came extremely quickly"
Miinukset: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."

Miinukset: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."

Plussat: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."

Plussat: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Miinukset: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."

Plussat: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Miinukset: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."

Miinukset: "See red comment above."

Miinukset: "food"

Plussat: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Miinukset: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."

Plussat: "The personal service, the meals and the accommodations - wonderful!"
Miinukset: "Nothing"

Plussat: "Short flight and got a snack"
Miinukset: "Boarding was a hassle"

Plussat: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Miinukset: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."

Plussat: "clean airplane. staff friendly and helpful. good movie selection"
Miinukset: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."

Plussat: "Safety, timeliness, friendliness of staff"
Miinukset: "Entertainment is outdated"

Plussat: "Everything was at the good level. Professional people to work with."
Miinukset: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"

Plussat: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Miinukset: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."

Plussat: "The air crew service"
Miinukset: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Boarding on time and quick"
Miinukset: "Food and entertainment choices"

Miinukset: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."

Plussat: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."

Plussat: "This time it seems I had a little bit more leg room. Which makes a big difference!"

Miinukset: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."

Plussat: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."

Plussat: "Excellent crew and service!"

Plussat: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Miinukset: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"

Plussat: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Miinukset: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."

Miinukset: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."

Plussat: "Flight services were good. Staff friendly. food was good"
Miinukset: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"

Plussat: "It was pleasant all around"

Plussat: "friendly, helpful crew"
Miinukset: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."

Plussat: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Miinukset: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""

Plussat: "Everything was wonderful ,except for the poor food."
Miinukset: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."

Miinukset: "The flight attentands were very unfriendly"

Miinukset: "We were stuck on the ground at London for what seems like ages."

Plussat: "All"
Miinukset: "All"

Plussat: "best blanket in any business class. should be sold on line."

Plussat: "Not at all a comfortable experience, but I suppose it served its purpose."
Miinukset: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."

Plussat: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Miinukset: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."

Plussat: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Miinukset: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."

Plussat: "The flight, service, entertainment and food were excellent"
Miinukset: "The boarding process was disorganized, could not tell which line to get in, waited in lines that we did not need to."

Plussat: "My ability to manage my reservation on United's app as great. I am a Mileage Plus member and thought it would be difficult since I had booked through a third party."
Miinukset: "I made special meal requests on Austrian's website under manage my reservation after my booking. Those requests weren't transferred over."

Plussat: "Yes, Very good"

Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Miinukset: "It's KLM. What else do you need to know."

Plussat: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Miinukset: "I flew economy and all was good and appropriate to the level."

Miinukset: "Delay due to strike"

Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."

Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"

Plussat: "Nice attention and good food. Plane and seats are confortable"

Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "yes"
Miinukset: "not really"

Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"

Miinukset: "Larger meals."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "Crew was excellent -kind nice and very attentive"
Miinukset: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Plussat: "kLM staff was great."

Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."

Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."

Miinukset: "We did not get two of baggage at the destination."

Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"

Plussat: "Entertainment"
Miinukset: "Food and one bathroom out of service makes an awful flight"

Plussat: "Arrived Early!"
Miinukset: "Left Late :-)"

Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Plussat: "Everything. A truly faultless experience!"
Miinukset: "Nothing"

Plussat: "Flight was on time and quick and comfortable"

Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Plussat: "was very quick"

Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."

Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Plussat: "Boarding/unboarding"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Miinukset: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "magazines very dog eared and some badly torn"

Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Plussat: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Miinukset: "No complaints at all."

Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Nothing​"

Miinukset: "seats on Jet air flight are very uncomfortable"