Halvat lennot District of Columbia

Miinukset: "Squawking brats the whole 10.5 hours of the trip to IAD."

Miinukset: "Every thing was good"

Plussat: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Miinukset: "little delay in departure"

Plussat: "Wonderful great service, friendly...relaxed atmosphere, Very enjoyable entertainment. Great airline would use again."

Plussat: "Everything"
Miinukset: "It was warm on plane"

Plussat: "Good Timing"
Miinukset: "Nothing"

Plussat: "The crew were all very nice and the food was good."
Miinukset: "The AC never seemed to work well...on the entire 10+ hour flight...so, that was pretty miserable. Especially sitting on the tarmac for 2 hours waiting for a mechanical issue to be fixed. That was bad."

Plussat: "Food and crew amazing..I guess Turkish airline going to be best"

Plussat: "ZZ☆ZZZ"
Miinukset: "R7xzZZ"

Miinukset: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."

Plussat: "I liked the food, it was delicious. The flight was on time, the boarding was organized."
Miinukset: "There was a steaward who was not very friendly whenever I asked for something which was a right he would make faces. He even passed my row and did not serce us and I had to ask the steawrd of the other aisle who was very friendly and nice. I was very desappointed by his behaviour. It was my first time on Turkish Airlines."

Plussat: "Wheelchair passengers should like any other flight have gate to gate service."
Miinukset: "Wheelchair service. Very poor"

Plussat: "Everything"

Plussat: "They crew were very pleasant and polite. It was one of best flights I have had internationally"
Miinukset: "The heavy turbulence but, that's beyond their control"

Plussat: "As always Turkish Airlines has exceptional service"

Plussat: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."

Plussat: "Capitan."
Miinukset: "Very bad seats."

Miinukset: "See volume issue from earlier."

Plussat: "The food was plentiful and delicious. Fare price was excellent."
Miinukset: "The seats were too small. The layover in Istanbul was too long."

Plussat: "The team"

Plussat: "Everything"

Plussat: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Miinukset: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."

Miinukset: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."

Miinukset: "The transfer at Istanbul airport was somewhat chaotic and disorganized."

Plussat: "The staff were very friendly and welcoming"

Plussat: "Very friendly airline, on time always, good in-flight entertainment¿"

Plussat: "Food, entertainment, and crew were great!"

Miinukset: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"

Plussat: "Everything except the chair was uncomfortable"

Plussat: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."

Miinukset: "No classical music in the suggested list."

Plussat: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Miinukset: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."

Miinukset: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"

Plussat: "Choice of in-flight entertainment was excellent."
Miinukset: "N/A"

Miinukset: "Food."

Miinukset: "The plane was dirty. It smelled, The food was not up to par."

Plussat: "Bussness class."
Miinukset: "Flight was delayed a little."

Plussat: "So many movie choices and great food, wasn't hungry once!"

Plussat: "Crew was great, very friendly"
Miinukset: "Everything else. Small space, food was not very good, bathrooms were dirty."

Miinukset: "Na"

Plussat: "Nice goody bags and special treatment for the kids, and thoughtful that they brought kid-friendly headphones. All the comforts the airlines used to give for free are still there on Turkish, with no extra charges for food/checked bags, etc. Great food, they got our special vegetarian meals correct (as opposed to a big hassle on another airline). Very comfortable flight."

Plussat: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."

Plussat: "Loved all around."
Miinukset: "I loved it."

Plussat: "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"

Plussat: "No problems"

Miinukset: "Waiting time was too long between 2 flights"

Plussat: "Good flight."
Miinukset: "Food was not good."

Plussat: "Nothing at all"
Miinukset: "Not comfortable"

Plussat: "When they did speak clear English they shouted at passengers to 'Shut Up and you'll wait'."
Miinukset: "Counter people at Turkish airlines in Istanbul told us to 'Shut Up and you'll wait'."

Miinukset: "Leg room was terrible in economy and food was poor from the USA"

Plussat: "fast boarding"

Plussat: "Food was good and crew were helpful."
Miinukset: "Seat could have been comfier!"

Plussat: "See my earlier remarks"

Plussat: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Miinukset: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."

Miinukset: "They ran out of vegetarian options so I only could have salad, bread and butter"

Plussat: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Miinukset: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "Delayed boarding for no apparent reason. The plane was sitting on the tarmac for at least 2 hours before scheduled boarding."

Plussat: "Food was great!"

Miinukset: "Meals not very good either way. Only movies that were not hits. Need more classic movies"

Miinukset: "When I booked with kayak I was not given the option for a vegetarian meal, so I was not able to eat a meal. I was sat next to a five year old invading my personal space. When I developed a migraine from lack of sleep, it took 15 minutes before my ring was answered for water."

Miinukset: "Quite satisfiedoverall"

Plussat: "On time, no complaints"

Plussat: "Nothing!"

Plussat: "The Staff"
Miinukset: "Nothing"

Miinukset: "The food. I don't eat many food and the wasn't much selection."

Miinukset: "Requested vegetarian and was served vegan"

Plussat: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Miinukset: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"

Miinukset: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"

Miinukset: "great and easy"

Plussat: "I love the comfort and the space in the airplane"

Plussat: "Attendants were pleasant"
Miinukset: "We were delayed on the tarmac for an hour and a half"

Miinukset: "No major issue."

Plussat: "The overall experience was great."
Miinukset: "Nothing"

Plussat: "Lufthansa kept to the time schedule"
Miinukset: "At Frankfurt, the boarding gate was changed two times."

Plussat: "staff at airport were friendly, helpful"
Miinukset: "telephone reps NOT helpful and do not know the airplane seat maps"

Plussat: "my favorite airline"

Plussat: "Very friendly personal, good food and drinks."

Miinukset: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."

Plussat: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Miinukset: "Too little space between consecutive rows on the plane."

Plussat: "Lunch was good."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Plussat: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."

Plussat: "Everyone is very very nice!"

Plussat: "Nothing"
Miinukset: "Luftansa gives up and goes out of business."

Miinukset: "obvious crew disapproval when walking up and down the aisles to keep lively one year old entertained and from crying!"

Plussat: "Great service."

Miinukset: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."

Plussat: "I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights."

Miinukset: "crowded plane unfrindly staff no choice of meals long wait on board"

Miinukset: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."

Plussat: "Service"
Miinukset: "Food"

Plussat: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Miinukset: "Nothing to complain. Thank you for providing great experience :)"

Miinukset: "Second baggage charges"

Miinukset: "Wish I had more time to shop Duty Free/Munich."

Plussat: "The crew was very friendly and helpful."
Miinukset: "The layover time was too short and for the second time I barely made it to my connecting flight but my luggage didn't. That is very annoying."

Plussat: "Great crew!"
Miinukset: "Landing was very rocky."

Miinukset: "Waited for 5 hours, and then rerouted to Houston"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Miinukset: "They need to serve drinks with ice! US passengers need ice in their drinks!"

Plussat: "Very professional crew"
Miinukset: "One more pass at the end of flight to pick up more trash, to create less work for cleaning crew."

Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"

Miinukset: ""sporty" landing in Washington :)"

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Plussat: "The crew were fine and the boarding was efficient."
Miinukset: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."

Plussat: "Thre movie selection was great The crew was great Some of the food (in each meal) was good"
Miinukset: "Parts of each meal were great, parts were gross $4 for a can of soda? Really???"

Plussat: "Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better."

Plussat: "Getting off the plane."
Miinukset: "SAS like other airlines gives you a chance to bid on a nicer seat. If the offer is accepted, your card is charged the amount you bid and you are upgraded. If your offer is not accepted, you keep your seat and are not charged for bidding. I placed a bid for a nicer seat and was informed the day before the flight that my bid was rejected. But when the plane was boarding, I went to the man at the desk and asked if the plane was full. He informed me that it was not, and that I could pay roughly $300 for economy plus, or $1000 for business class. Online, I was ALLOWED to bid $200 for the economy plus seat. If they are going to reject this offer and then have the seat fly empty, they are a bunch of dicks. They had a chance for me to be a happier customer and to make more money. Now they lost both. What was also terrible is that when I family with an infant was moved up a few seats, I suggested to the lady next to me who wanted the newly vacant aisle seat that she ask the flight attendant for it. The flight attendant said it was fine. As the lady sitting next to me went to her her new seat, and old man from a few rows up took it. Another flight attendant had promised it to him. So, now the two of us are crammed, she's pissed that the seat she said she could have she couldn't, and I'm there like "My god, they wouldn't even take my money to let me have a nicer, EMPTY, seat." Poor communication, poorly run. Try another airline."

Plussat: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Miinukset: "Nothing was negative."

Plussat: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Miinukset: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."

Plussat: "Most everything"
Miinukset: "I'd like to be able to get seats together as a family before getting to the gate...I had to ask for switches both outbound and inbound, which they were nice enough to make."

Miinukset: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."

Plussat: "Great movies."
Miinukset: "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."

Miinukset: "I didn't like having to buy alcohol or anything extra on an international flight."

Plussat: "Pleasant and safe flught"

Miinukset: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"

Plussat: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Miinukset: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("

Miinukset: "Not enough characters to express my disappointment."

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "Comfortable flight."
Miinukset: "Only one meal option ( with meat). Alcoholic beverage not included."

Plussat: "Airplane was fine"

Miinukset: "Never made it to destination"

Plussat: "Pleased with everything."

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Plussat: "Movies were good."
Miinukset: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"

Plussat: "Movie selection"
Miinukset: "The flight attendants were rude. Not once was water offered. Only one drink cart for >8 flight."

Plussat: "Great entertainment in modern plane with good service."
Miinukset: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."

Plussat: "Great leg room."
Miinukset: "The food was just ok."

Plussat: "Traveled business class after winning the upgrade bid. Really felt like there was little room for improvement. The physical set up, the service, the entertainment were all delightful. The privacy, the horizontal sleep option on a 9 hour flight were just special."
Miinukset: "Felt the food choices needed an upgrade. Fresh is not the only important ingredient."

Plussat: "The movies, the seats, the food,"
Miinukset: "The attitud of te attendant,"

Plussat: "Great service overall. Will definitely use again!"

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Plussat: "Good entertainment, well organized, reasonably comfortable seats"
Miinukset: "Food wasn't very good, especially the snack"

Plussat: "Short flight, friendly crew."

Plussat: "Great crew. Clean plane. Good food. Entertainment kept us busy especially our 3 year old."
Miinukset: "I really enjoyed flying with SAS on my way to Stockholm but on my return flight back to DC it was dreadful. Boarding the plane in Stockholm was one of the most unorganized setups I've ever witnessed. Something so simple was made so complicated. Second, their seat recliners go so far back that you barely have space in front of you and can barely see your tv screen. On my previous flight I was in a row where there was no one in front of us so I didn't get to experience the recliner situation. Passengers on the plane were getting into fights. So bad."

Plussat: "Fabulous"

Plussat: "Price"
Miinukset: "Crew not friendly. One was very rude"

Plussat: "Great flight all went well,"

Plussat: "Clean Cabin/Food selection/"
Miinukset: "it all started at Boarding..... long lines with no access for premium passengers to board. get to Aircraft and no greeting......Late /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! my 16 hour trip back home turned into 37 Hours.........Cabin Crew not so friendly and in a rush! I was surprised, normally they are always pleasant and smiling."

Miinukset: "sas online system needs to be overhauled and user friendly. one sas phone agent not helpful, called back and the agent was very helpful"

Plussat: "The entertainment module is great!"

Plussat: "It was the only non-stop flight for our needs. Timing was great too. It was nice to have 2 seats to ourselves."
Miinukset: "Going over our flight was cancelled at the last minute. We paid more for a non-stop flight we did not receive, lost wages because we both worked half-days to accommodate this flight departure time, and lost half a day of our trip. When we did fly on SAS to return, I found the service and amenities lacking. Why serve drinks well before your meal time and then not come back through with drinks again? Overall, it was not the best flight experience."

Plussat: "There seemed to be a little more leg room on this flight compared to the flight from IAD to CPH on 6/26/16."
Miinukset: "The movie choices weren't nearly as good as the flight from IAD to CPH on 6/26/16."

Miinukset: "I arrived in Copenhagen with no ticket. I was unable to print my connecting ticket in Gdansk and the woman at the SAS counter in Gdasnk could not help me either. When I landed in Copenhagen, I had several hours before the next flight. I went through immigration and went to the SAS counter where my gate was. Woman told me I could not print the ticket there until an hour before the flight, but if I wanted to go back through immigration, I could get it printed there. I opted to just wait. One hour before the flight there was a huge line of people like me who had not tickets. I stood for about 30 minutes until I finally got it. Then flight was delayed an hour... Everyone was really nice and the flight was enjoyable, I just don't get what the heck is up with their ticketing system. Why can't I print a ticket at any SAS counter with printing capabilities? Why doesn't the phone app work? Why can I print connecting flights at kiosk?"

Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."

Plussat: "The seats were comfortable and the leg room was enough. Nice selection of music and movies."
Miinukset: "My luggage was ripped open. The suitcase is damaged. Alcoholic drinks are not free(even on the international flight, which I never experienced). Trays with food stay forever on your table( slow service).on The 7hour long international flight you can hardly sleep because the food is at the awkward times and it's not cleaned up in forever afterwards. Not very friendly crew."

Plussat: "Everything went as planned, good terminal for connecting flights"

Plussat: "Crew and food were amazing."
Miinukset: "It was perfect."

Miinukset: "Made us wait in a standing only line to board the plane. Then boarded everyone at once and had to wait outside to get on the plane in freezing rain."

Miinukset: "The cabin crew was rude—I couldn’t have a quiet conversation without being shushed."

Plussat: "The movies were good"
Miinukset: "Very little legroom"

Miinukset: "We were all stressed that we would not make our connection but the crew claimed they held flights for all 189 passengers connecting."

Plussat: "Very friendly crew"
Miinukset: "Boarding with very long delay, waiting in bus."

Plussat: "No wait time"
Miinukset: "More space"

Miinukset: "Screen did not work and dinner wasn’t provided on the way back from Iceland."

Plussat: "The plane was comfortable"
Miinukset: "No snacks included"

Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."

Plussat: "Crew seemed okay comparatively to other airlines/crews."
Miinukset: "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."

Plussat: "the plane and crew"
Miinukset: "the chaos at KEV"

Miinukset: "Didn't even know there was a ticket of this type. It was a good price, but when I went to check in on the return flight I was charged ~ $95 for a luggage item. Not a bad trick. On the other hand, not very nice either. They also didn't allow to take the guitar on-board due to a short & full flight saying the above part was too small. When I got on however, there was clearly room there. It could have been human error, but still disappointing nonetheless. They said there would be no track so it should safe, which it was, but it was left out in the rain for a minute or two so the soft case was somewhat wet. I don't think any permanent damage occurred."

Plussat: "We were rebooked via Frankfurt to Washington via Lufthansa"

Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"

Miinukset: "no one ever gave us info on chg of plane,rushed special needs help to other end of airport and waited over an hour without explanation."

Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."

Plussat: "Comfortable sesting"
Miinukset: "Crew not too friendly"

Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."

Miinukset: "Icelandair changed our scheduled flight’s airplane to a larger airplane to support stranded passengers from other flights. This was a good move for other passengers, but not for us. When they did this, the split my husband and I up by 10 rows! We were booked together on the same booking! We called the airline to fix this, but they refused because we booked through Kayak. We found a very nice counter agent at the airport who was able to move us to the back of the plane together. It is important to note that if you are in the front of the plane, you do not need to preorder food in order to insure that you get the meal you want. We flew Icelandair previously, and it was good experience. Since we did not know about the seat move, we didn’t preorder food for the 6+ hour flight. By the time they got to the back, they were out of nearly everything. We are unsure if Icelandair will be our choice next time we go back to Iceland. We appreciate their work to fix the other’s travel issues, however they missed the little details that could have wowed all of the passengers."

Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."

Miinukset: "IDEM"

Plussat: "great service, no complaints whatsoever."

Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."

Plussat: "The kid amenities are superb. Free meal for them, free headphones, activity book, colored pencils, and seat back kids movies. Happy kids = happy parents!"
Miinukset: "It took a ridiculous amount of time (like an hour) for the plane to board once people started filing on. Terminal was already crowded to the point of shoulder to shoulder standing-room-only. Shuffling at a snails pace with three exhausted kids and all of our carry on stuff was not cool."

Plussat: "the plane waited for late connecting flights (including mine)"

Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."

Miinukset: "Same"

Plussat: "I like the price of your fares and the staff is very courteous"
Miinukset: "Don't like my bag being left behind in reyjkavik I have also tried to register online to gain frequent flyer points and the web site keeps rejecting my membership. I have now entered requested info and ticked all requested boxes six times and it still rejects. I have confirmed my password has required lowercase, uppercase and numeric characters. I'll keep trying but I have lost the last two round trip flights being documented.(that's eight segments"

Miinukset: "Not enough time to grab a bite to eat during layover!"

Miinukset: "One of three checked bags did not arrive on time."

Miinukset: "In Iceland you had to board the plane from the tarmac"

Plussat: "Ain't like them at all"

Plussat: "cost of ticket"
Miinukset: "hate to think what it would be like making the connections in the winter! Iceland is called Iceland for a reason."

Plussat: "The on flight crew was great!"
Miinukset: "My bag did not make it to the destination and when I went to file the claim, they insisted I double check before they would file the claim."

Plussat: "Iceland Air is a pretty great option if you are traveling to Iceland or doing one of the stopover trips. I loved that you get two free checked bags. It just makes the whole experience so much easier. And for less than the price of a lot of domestic flights, you can jump on the plane to Iceland. The seats all have touch screen TVs, so there were a bunch of entertainment options. Overall, pretty great."
Miinukset: "The boarding experience at KEF wasn't ideal. They have a small queue area to line up before boarding, but it only had room for about 1/8th of the passengers. So then it meant that a lot of people were lined up and crowded around the boarding area, which had very few seats. We were then put on a bus and taken to the plane. It all seemed pretty haphazard. Clearly, not a deal-breaker. But not an ideal final memory of the trip either."

Miinukset: "My husbands screen didn't work and couldn't be fixed. For boarding, there was never an announcement and seemed unorganized"

Plussat: "Nothing really,"
Miinukset: "Will never trave will icelandair again"

Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."

Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"

Miinukset: "The waiting area in the Reykjavik airport seems to be the main hallway between numerous gates. There is not enough sitting area for passengers waiting for connections, and there was at least one other flight departing from a nearby gate at the same time as ours. This meant many folks had to stand or sit on the floor while waiting for their connection. We could not hear the boarding announcements at all, and it seemed the boarding agents just started letting on the people who were closest to the gate, instead of boarding from the rear of the plane first."

Miinukset: "!"

Plussat: "Same as above"
Miinukset: "Same as above"

Miinukset: "Lots of delays boarding bus for the plane and then too much time sitting on the tarmac. The terminal needs places to sit."

Miinukset: "Lost my luggage. Contact number does not work. Complete frustration. Recommend carry-on only"

Miinukset: "Small seats, connecting and normal flight were delayed. Food and drinks were expensive. Uncomfortable seating for a long duration flight (6 hrs)"

Plussat: "The Reykjavik airport is not well suited to board so many flights at the same time. The terminal was crowded and boarding was chaos."

Plussat: "Attentive stewardesses! Lots to buy."

Plussat: "Attentive stewardesses They made sure we were hydrated, .Lots to buy: Easter candies, creams, etc. Even though it was the day of thr terrorist attacks in Brussels and there were some delays because of security, the staff made us feel safe and comfortable."

Plussat: "The best aspect was the high quality and well considered children's entertainment pack. Lovely sticker albums and puzzles, as well as a cosy blanket that turns into a back pack"
Miinukset: "It's a shame that food is not included in the flight. The flight wasn't cheap or low cost, but for a long haul transatlantic airline to not provide food makes it feel budget"

Miinukset: "Quality of your business seats leaves questions. I have never managed to find a comfortable rest on TAP business seats. May be good to compare with other major airlines."

Plussat: "The on-board entertainment"
Miinukset: "More food, more water"

Plussat: "usb Power"
Miinukset: "The seat padding needs to be improved."

Plussat: "Nothing."
Miinukset: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."

Miinukset: "flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight"

Miinukset: "We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat."

Plussat: "Crew was great and seats had footrests."
Miinukset: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."

Plussat: "2 free checked bags"
Miinukset: "Very long wait time."

Plussat: "Crew very friendly"
Miinukset: "The process for getting ready to board was a little chaotic"

Miinukset: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"

Plussat: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Miinukset: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."

Plussat: "Flight was canceled"
Miinukset: "Flight was canceled"

Plussat: "Service"
Miinukset: "Coordination between connection flight"

Miinukset: "Not missing our connection due to delays."

Miinukset: "Really good business class and convenient pricing"

Plussat: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Miinukset: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Plussat: "On time. Pleasant crew."
Miinukset: "Sandwich was a bit dry, no mayonnaise or other condiments."

Plussat: "Good vegetarian meal. Great price."
Miinukset: "Those seats might be ok on a short hop, but a five-hour intercontinental in the middle of the night? Price is cheap, but personally never again."

Plussat: "Everything else"
Miinukset: "The WiFi was expensive and very little total data allowance even in Executive class so very unsatisfactory."

Miinukset: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."

Plussat: "nothing"
Miinukset: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, I lost the money, the passenger did not fly, and no refund was issued. This is the first time I ever heard of such BS. Not happy, very disappointed"

Miinukset: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."

Plussat: "I’m taking offFlight was smooth and service was great."
Miinukset: "Flight was smooth and service was great. Long wait before taking off."

Plussat: "Excelent fly! No deley! Excelent crew! Good food!"

Miinukset: "Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around."

Plussat: "Food snack was okay. Flight attendants were polite."
Miinukset: "Gates were switched with no notification. Sat on the tarmac for 45 minutes before takeoff apparently waiting foR the little truck to tow us to the runway. The seats are incredibly short in length, zero room for a 6’3” person. I was terribly scrunched up and uncomfortable. Knees are raw from rubbing the back of the seat in front of me. I’ll be watching flights to be sure I never take this model of plane again or chooses another airline."

Plussat: "It was a very short flight, so non-reclining seats were not a problem. They also seemed a nice distance from the seat in front, so there was no problem of having the person in front basically in your lap."
Miinukset: "They handed out a small biscuit which made me expect water or coffee to have with it. This is not the case."

Miinukset: "The 2 hour delay!"

Miinukset: "They charge $100 to check a bag. Never again."

Plussat: "The crew & cleanliness in general . On time ."
Miinukset: "What I don’t like in all modern flights in economy( not enough leg room) . I’m 5feet 8 and can hardly fit . I’m Not overweight. I can’t imagine what taller people must feel like."

Plussat: "No delays, food was good, crew was overall friendly."
Miinukset: "The A330 was old, seats weren't entirely in order, IFE was mediocre. Wasn't able to sleep well on the nine-hour overnight flight."

Plussat: "Very smooth"

Plussat: "Very friendly personnel at gate."
Miinukset: "Arrogant crew. Hid in galley behind curtain for most of the flight. For several hours not even the offer of a cup of water! No possibility to charge electronics in economy class. Charge of $ 75.00 for first bag on an international flight?!? We're not talking about a budget airline, but THE airline of Portugal!"

Plussat: "Crew was friendly and great!"
Miinukset: "TVs did not work, no sound/frozen on games"

Plussat: "The personnal was amazing. They all treated me excellently. I would definitely fly again on this airline with this crew."

Miinukset: "had to pay bag fee, though website said 1 hold bag was included!"

Plussat: "When boarding the fligh TP 209 on October 27 2017 I found that my seats that I paid for well in advance are taken by other pasengers an I am given a totally different and very bad seats. What did I paid for, after all. Why push people to buy seats and then do not provide. I did not get the service I paid for and will Be requesting my money back for the complete flight."
Miinukset: "The stuard I tried to discuss the matter did not even try to help, instead he only smiled in return and suggested to file a complaint. That was totally unaccepltable."

Miinukset: "Tap said that they could not find my seat (even through I paid Kayak / Webjet) and my tickets were cancelled. I lost my flight back and had to stay two days extra in a hotel and lost a day of work. Will never buy here again"

Plussat: "Nice crew."
Miinukset: "Entertainment. Small spaces."

Miinukset: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."

Plussat: "Plane and comfort"
Miinukset: "Food and entertainment needs to be better. The transfer over to cologne from Portugal was a bit hectic due to customs and we just made it in time for our flight. Need a better system to verify the passports."

Plussat: "Everything"
Miinukset: "Some delays at the airport but service is excellent."

Plussat: "The flight was quick, boarding was easy and efficient."
Miinukset: "Flight attendants can be a bit nicer."

Plussat: "Seat comfort and entertainment."
Miinukset: "Kosher food was poor. They need a different supplier and better food for their business class customers."

Plussat: "Friendly crew."
Miinukset: "Smaller plane, tighter space, no entertainments"

Miinukset: "Booked my flight in January to ensure good seating for my family. Checked in day before departure and all my seats were changed. Also on my return flight. No notifications. We ended up all the way in the rear of the aircraft. Totally unexceptable"

Plussat: "Friendly air hostesses"
Miinukset: "Too much security check at the airport due to the U S Homeland requirements"

Plussat: "Overall flight was smooth and crew seemed nice."
Miinukset: "Flight was delayed leaving Boston due to an ac problem. In the end they got it squared away but we sat on the plane for an hour at the gate with absolutely no air flow and it was pretty uncomfortable. Feel as though they should've come around and gave waters, etc to passengers. Also could have improved the selection of in flight entertainment, not many offerings"

Plussat: "Price"
Miinukset: "Carrying your luggage downstairs is crazy. And then taking a crammed bus to board the plane -- seems very 1960's"

Plussat: "Staff was friendly and somewhat helpful, they were able to offer some compensation and hotel."
Miinukset: "I was placed on standby for my flight and ultimately did not get a seat. It took two hours to get a new flight sorted out and it didn't leave for 2 days. A massively inconvenient experience as I had a conference to attend and missed two days."