Etsi halvat lennot välille Helsinki-Vantaan lentoasema - Washington Dulles Intl (HEL - IAD)

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy.

No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment.

Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor.

No complaints about anything.

Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment.

Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice.

This flight on an A330 had big touch screens which worked well. Seats were spaced apart with good room and were fairly comfortable. Nice, friendly crew.

Had to wait an hour in line at SFO to check in for Flight . Online check in was hard because there was a need for redress code ?

Good servise in the plane.

I asked isle seat, the Turkish rep. at the ticket office said yes, but when I boarded, I found out that I was given middle seat! I was up set.

Not much. The plane didn’t fall apart? I wasn’t poisoned?

The seats barely recline, the food is heated garbage, the movie options are few and stale, the flying and landing were amateur-level and vomit-inducing, and the service is curt at best.

Very quiet

We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers

That I was able to sleep a bit on the flight - and that we gained an hour.

It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in.

My luggage was lost in Paris. Now I need to wait still.

The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible.

We loved the safety video. The seats were comfortable

No complimentary sodas or water.

Good food and great crew!

Being 6'2" is the worst when traveling economic.

Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?

Delays! Delays! Delays!!

On time, all the staff were lovely at the terminals and on the plane

All goid

It was on time

The flight was long and inexpect s to be fed. They didn’t provide free food and beverages.

Great service, food and entertainment.

Comfort of the plane, service

No business lounge in CDG before 9am

Missed my connecting flight from Toronto to Houston. No reason given for late arrival. Yes, they gave me another flight...six hours later! Will be asking for compensation. At least for spending money on airport food. After arriving in Houston, i had already planned on renting a vehicle to my final destination. Because of first delay, i had to drive in the middle of the night and finally arrive at finat destination at 4 am on Oct 5. Im going to bed now.

It was really nice to stretch out and not have a full plane to fly overnight.

Always nice to travel with this airline and I will be in the air with them again

See above.

The entertainment - movies

The movies

See above.

3 hours late, no electronic notification. Figured it out on my own, then missed my connection to Oslo. Got transferred to SAS for the last part to Oslo, without checked bag. Arrived in Oslo 16:30 Oct 9, now 18:42 Oct 10 still no luggage, no help, no cooperation, no compensation, no vacation. You can’t leave to go anywhere else, if you have to be somewhere to receive the luggage, even if you go buy new clothes.

It sucks to have your vacation ruined by lack of ability to deliver my luggage 35 kilometers from the airport. terrible customer service from Icelandair, SAS, and Gardemoen Airport. All fingers pointing other directions.

See above.

I turned down a faster and cheaper flight because it was going to charge me for checked bags. It was only when I got to the airport that I was notified of the checked bag fee (which was hefty). This was never listed when I purchased these tickets, and I would not have bought from you if I had know this was your plan. I am expecting a refund for what I paid for the two checked bags round trip. If not, I will make it my life's hobby to let everyone know about your companies business practices.

Clean, drink and water service was good and much appreciated

Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline.

The crew & service on our Denver to Munich flight were incredible. Courteous, professional & fun. A crew like this makes flying a pleasure.

The seats in economy on the A-350 were a horror show. Couldn't have made them more uncomfortable if they tried. It seems with each new model Airbus puts out the seats regress to more medieval technology.

Flight crew and airport crew very helpful ,

Due to delay in LA, was rescheduled to later flight which was also delayed

Very friendly and accommodating

NA

Friendly crew

Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy

That I mis my conecting flight to Washington do to one of the crew members being late

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

Crew was great

Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!

Clean, drink and water service was good and much appreciated

Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline.

2 hours Delayed and operated by United ...

Flight crew and airport crew very helpful ,

Due to delay in LA, was rescheduled to later flight which was also delayed

1.5 hour flight, on time and all that one should expect from a good airline.

Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable.

The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!

I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money.

Friendly crew

Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy

That I mis my conecting flight to Washington do to one of the crew members being late

Always nice to travel with this airline and I will be in the air with them again

See above.

I turned down a faster and cheaper flight because it was going to charge me for checked bags. It was only when I got to the airport that I was notified of the checked bag fee (which was hefty). This was never listed when I purchased these tickets, and I would not have bought from you if I had know this was your plan. I am expecting a refund for what I paid for the two checked bags round trip. If not, I will make it my life's hobby to let everyone know about your companies business practices.

3 hours late, no electronic notification. Figured it out on my own, then missed my connection to Oslo. Got transferred to SAS for the last part to Oslo, without checked bag. Arrived in Oslo 16:30 Oct 9, now 18:42 Oct 10 still no luggage, no help, no cooperation, no compensation, no vacation. You can’t leave to go anywhere else, if you have to be somewhere to receive the luggage, even if you go buy new clothes.

It sucks to have your vacation ruined by lack of ability to deliver my luggage 35 kilometers from the airport. terrible customer service from Icelandair, SAS, and Gardemoen Airport. All fingers pointing other directions.

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy.

No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment.

The seats seemed to have more space on this plane which was nice.

It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers.

Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor.

No complaints about anything.

I like my trip - good service, good food (vine, whiskey :-) )

See above

Flight crew and airport crew very helpful ,

Due to delay in LA, was rescheduled to later flight which was also delayed

The crew & service on our Denver to Munich flight were incredible. Courteous, professional & fun. A crew like this makes flying a pleasure.

The seats in economy on the A-350 were a horror show. Couldn't have made them more uncomfortable if they tried. It seems with each new model Airbus puts out the seats regress to more medieval technology.