Etsi halvat lennot välille Helsinki - Washington (HEL - WAS)

Plussat: Arrived earlier than scheduled, crew were informative

Miinukset: Departure was delayed

Plussat: amazing crew

Miinukset: nothing it was perfect

Plussat: Updates on status via email and sms

Miinukset: Choices not AWS international, too UK centric, Crew was superficial and curt

Plussat: Absolutely nothing.

Miinukset: Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job).

Plussat: Pleasant flight

Miinukset: We were delayed & missed our connection

Plussat: Crew was very engaging and service was good.

Miinukset: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Miinukset: Late departure. Rush to connect.

Plussat: Seat comfortable

Miinukset: Flight was delayed and overhead bin space was very small

Plussat: Crew was very attentive

Miinukset: Comfort in seating was lacking, also having the luggage sitting out in the rain for 20 minutes was not ideal.

Plussat: Good movie selection.

Miinukset: Costed 70 dollars to check my bag I, I didn’t see that coming. Don’t forget your headphones. Also wasn’t any snacks on the 6 hour plane ride. They did have drinks though.

Miinukset: Please provide good and reasonable price inflight food. Also seats were not comfortable.

Plussat: They provide children with activity books and a meal which is helpful.

Miinukset: Iceland air serves no complimentary food. The food that they do have is sub par and very expensive.

Miinukset: All was ok just didn’t sleep to well on the long 8 hour flights

Plussat: Good flight and crew but.......

Miinukset: .........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc

Plussat: Seat was fixed for such a long flight it is hazardous to the spine .

Miinukset: Allow the seat to slightly recline like any other airline

Plussat: Crew were rushed. Wifi didn't work. Lost my luggage on one flight!

Plussat: Great crew. BA lounge at Heathrow excellent.

Miinukset: Flight delayed 4 hours due to technical issues. BA for a new plane but unfortunately still 4 hours late leaving Heathrow.

Plussat: We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair.

Miinukset: All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you

Plussat: Great comfortable aircraft they use and the best is that it leaves from FLL

Miinukset: Departing on time.

Plussat: Good movie selection.

Miinukset: Costed 70 dollars to check my bag I, I didn’t see that coming. Don’t forget your headphones. Also wasn’t any snacks on the 6 hour plane ride. They did have drinks though.

Plussat: Crew was amazing!

Miinukset: A little more air flow in cabin

Plussat: The seats were great

Miinukset: The films were to old

Plussat: There was more legroom, seats were more comfortable, staff friendly

Miinukset: Better access to terminal, transfer from London plane to Chicago plane was cumbersome with lots of steps. We had a layover of an hour and a half or so and were required to stand in line to board next flight. My husband and I are older travelers and we look forward to having a few minutes to sit.

Plussat: Great crew, good legroom and comfortable seat

Plussat: I had a great time. The best part was that my luggage reached on time!! Thank you!

Plussat: All good.

Miinukset: Actually, pretty all right, so no recommendations.

Miinukset: In

Plussat: The crew was very friendly and out going. They gave excellent service.

Miinukset: Give better updates if flight is delayed and speak more loudly when making announcement in the airport. It was difficult to hear their announcement.

Plussat: There was more legroom, seats were more comfortable, staff friendly

Miinukset: Better access to terminal, transfer from London plane to Chicago plane was cumbersome with lots of steps. We had a layover of an hour and a half or so and were required to stand in line to board next flight. My husband and I are older travelers and we look forward to having a few minutes to sit.

Plussat: very good crew

Miinukset: Economy seats are uncomfortable

Plussat: The crew was great. Very smooth flight, no problems or delays.

Miinukset: Economy seats are uncomfortable

Plussat: Entertainment and crew

Miinukset: Offer some snack

Plussat: Crew was amazing!

Miinukset: A little more air flow in cabin

Plussat: Entertainment was good.

Miinukset: The flight was terribly cold. I was cold even after using 2 blankets. Lunch was served very late just before landing and it was a 10 hour flight.

Plussat: Great crew and service

Miinukset: It would be convenient to have phone chargers

Plussat: Great comfortable aircraft they use and the best is that it leaves from FLL

Plussat: Nice plane, good food

Miinukset: Noncomplaints

Plussat: Crew was nice

Miinukset: Snacks would have been nice

Plussat: Crew was very attentive

Miinukset: Comfort in seating was lacking, also having the luggage sitting out in the rain for 20 minutes was not ideal.

Plussat: They cancelled our flight the day before our flight

Miinukset: Not having our flight cancelled the day before

Miinukset: Please provide good and reasonable price inflight food. Also seats were not comfortable.

Miinukset: The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/

Miinukset: My window seat didn’t have a window

Miinukset: Trip from London to Madrid wasn’t confortable ande crew was not friendly

Miinukset: The entertainment system wasnt working on the first flight, and had poor content on the second flight.

Miinukset: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Miinukset: They left my bag off the plane. Ridiculous.

Plussat: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Miinukset: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Plussat: Nothing

Miinukset: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.

Plussat: Got us there

Miinukset: Was ok.

Plussat: Very friendly crew

Miinukset: Boarding with very long delay, waiting in bus.

Miinukset: On the first flight the seat was not comfortable at all. On the second flight the seat was very good.

Plussat: Connection gate in Rekyaveck wa. Sry convenient

Miinukset: Seat comfort for a new plane was terrible

Miinukset: Delays, took my hand luggage into the hold,

Miinukset: Boarding was very slow.

Miinukset: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Plussat: The crew are amazing! Attentive and friendly.

Miinukset: The seats could have been bigger.