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Miinukset: Flight delayed which made connections nerve wracking

Miinukset: After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.

Miinukset: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Plussat: The crew is very nice.

Miinukset: I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.

Miinukset: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Plussat: Crew was great, very responsive and hospitable!

Miinukset: more lunch choices, especially choices without dairy products.

Plussat: Great airline

Miinukset: Flight got cancelled

Plussat: The staff was amazing. Took care of the flight well.

Miinukset: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.

Plussat: Gate was super close to the lounge.

Miinukset: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.

Plussat: Service and drinks

Miinukset: All good.

Plussat: As usual traveling with THY was perfect, all was OK. But pls when I buy THY tickets, it is mean that I want to travel with THY not with Anadolojet. Flight with Anadolojet Istanbul-Izmir was awful. The rest of the journey was awesome. Many thanks.

Miinukset: In stead of Anadklujet could be THY :))

Plussat: Great

Plussat: The staff were good

Miinukset: Better seats and it was not Turkish Airline they change to another company

Plussat: Nothing

Miinukset: For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts.

Miinukset: Small not comfortable plane

Plussat: Crew efficient and friendly.

Miinukset: For tall people there are few comfortable flights

Plussat: Nice crew

Miinukset: Food, movies, and comfort were all just ok

Miinukset: We paid extra for an exit row with more leg room and were moved to a standard seat. We were also separated from the rest of our party. We spoke to the help desk to try and resolve the issue they told us the seats we were moved to also had extra room but when we boarded the plane this was not true.

Miinukset: Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time.

Miinukset: We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray

Miinukset: Too cold on plane

Miinukset: When late, pls help passangers.with no helpfull people dont work

Plussat: ok

Miinukset: better food choices

Miinukset: Small not comfortable plane

Plussat: Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.

Miinukset: The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.

Miinukset: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.

Miinukset: I congratulate the KLM crew!

Miinukset: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Plussat: KLM STAFF WERE VERY PROFESSIONAL

Miinukset: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Plussat: The crew was amazing, flight on schedule and good entertainment.

Miinukset: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Miinukset: More choices in the meals for purchase

Miinukset: We paid extra for an exit row with more leg room and were moved to a standard seat. We were also separated from the rest of our party. We spoke to the help desk to try and resolve the issue they told us the seats we were moved to also had extra room but when we boarded the plane this was not true.

Miinukset: They served 1 bottled water the whole 5 hour flight. They charged me $90 for having a backpack instead of a suitcase due to it being a “funny size.” Finally, they didn’t hold the connecting flight even though we were only 20 minutes late.

Miinukset: Delays all over the place. My flights, other peoples flights. Did not meet one satisfied iceland air customer.

Plussat: Good crew, on time flight and departure.

Plussat: Crew, food, flight.

Miinukset: Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip.

Plussat: The crew was amazing and smooth flight

Miinukset: No entertainment option was avail except WiFi (T-Mobile) which wasn’t free

Miinukset: Flight was delayed

Plussat: There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see.

Miinukset: Plugs to charge devices

Plussat: Staff all nice

Miinukset: Maintenance service could be better manage so flight delays are avoided

Plussat: All was good and on time

Miinukset: Just be good, they could still offer free drinks or water to passengers

Plussat: Flight and the crew!

Miinukset: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Miinukset: All of the less than good, obvious!

Plussat: economy plus seats were nice, great movie selection, especially international movies

Miinukset: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Plussat: The crew.

Miinukset: The time between flights.

Miinukset: More choices in the meals for purchase

Miinukset: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.

Miinukset: The kindness of some members of the crew and better seat comfortability

Plussat: I liked my seat with more legroom. And there was very little turbulence.

Miinukset: I wish there was access to blankets, it was very cold by the window. A better screen design maybe.

Plussat: economy plus seats were nice, great movie selection, especially international movies

Miinukset: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Plussat: Fantastic gate agents!

Miinukset: The food was terrible.

Plussat: The crew tried to be helpful but were equally frustrated with the ground crew.

Miinukset: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Miinukset: All of the less than good, obvious!

Miinukset: Horribly uncomfortable in coach. Leather seats not foot. Clothe would’ve been better. They’d keep you from sliding.

Miinukset: Nothing they could have done but screaming baby for hours was.most unpleasant

Miinukset: The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.

Plussat: The crew was accomodating

Miinukset: The food offered was poor quality and you had to pay extra for everything on the flight except for water and soft drinks

Miinukset: It was a very long flight and the leg room is too small especially for a very tall person.

Plussat: Everything was great one of the nicest airlines I've ever flown on

Miinukset: Nothing everything was great

Plussat: Crew was awesome.

Miinukset: Cramped overhead luggage space. Delayed due to technical reasons. Previous flight was completely cancelled.

Miinukset: KLM crew exceed our expectations

Plussat: Food was great, enjoyed watching videos, staff very profession and friendly.

Miinukset: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Plussat: KLM STAFF WERE VERY PROFESSIONAL

Miinukset: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Plussat: Boarding was quick and flight was calm

Miinukset: The coffe and breakfast.

Plussat: Pleasant crew. Appropriate and efficiently served snack.

Miinukset: Boarding and disembarkation were slow.

Plussat: The crew.

Miinukset: The time between flights.

Plussat: Comfortable seat, great crew.

Miinukset: Flight delayed, no USB port and no entertainment

Plussat: Reclinable seats.

Miinukset: The food!! The lights could be dimmed as it was a night flight.

Plussat: Planes were on time and connections made.

Miinukset: One bag delayed as not put on flight and food could be better.

Plussat: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Miinukset: Not being to help on the ground in Copenhagen with delta issues

Miinukset: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Plussat: The crew was great. The soecial meal request was hadled well despite oversight.

Miinukset: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Miinukset: More organized boarding process

Miinukset: Waiting in many lines, waiting on and taking bus to plane on tarmac, climbing stairs with luggage in hot sun.

Plussat: Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish.

Miinukset: Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate.

Miinukset: Maybe have one flight be on time. Train ground crew how to put on fuel.