Halvat lennot Illinois

Plussat: "Overall is perfect"

Plussat: "Seats were super comfortable!"

Plussat: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Miinukset: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Miinukset: "Boarding took longer time Than it should."

Miinukset: "Change the mousse flavor, please. The hummus was terrible."

Plussat: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Miinukset: "Low sodium meal was not tasty. Could not finish it due to lack texture."

Miinukset: "Personal and service were grea!"

Plussat: "Entertainment"
Miinukset: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."

Miinukset: "Turkish Airline lost one of my checked in bag! Never found it!"

Plussat: "Organized overall"
Miinukset: "Cabin way too cold"

Miinukset: "Delay in boarding by 90 minutes; I think it was a power failure in the boarding gate...computers didn't work. No air conditioning either. Ugh"

Plussat: "Same."
Miinukset: "Same"

Miinukset: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."

Plussat: "Price"
Miinukset: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."

Plussat: "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."

Miinukset: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."

Plussat: "Everything was great."

Plussat: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Miinukset: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."

Plussat: "Enjoyed the service! Clean bathrooms with lotion! Good silverware for eating and nice tea!"
Miinukset: "USB did not work! Front of plane was boiling whereas back of plane was freezing. My friend was so hot she was sick many times because of the hotness of the plane."

Miinukset: "Terrible in-flight service; flight attendants not corteous; limited seat space; bags delayed on final destination. Horrible!!!"

Plussat: "I was upgraded to first class. Awesome flight. Great food"

Plussat: "bad !!!"
Miinukset: "All !!"

Plussat: "The up to date and *free movie options"

Plussat: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Miinukset: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."

Miinukset: "We were in business. Food and service quality has gone downhill since last year. Cabin temperature is very warm. Staffs are not friendly. They spent a lot of time chatting in the galley talking and eating off food serving trays. Yikes!"

Plussat: "Our flight from Zanzibar took off 40 minutes late and we made up no time in the air. We arrived at the Istanbul airport 20 minutes before our next flight was supposed to take off. Of course the gates were nowhere near each other so we ran as fast as we possibly could to catch our next flight. When we finally got to the gate, the employees were so kind to rush us through each step of security and get us to the door and there had to be at least 7 or 8 people who were working and doing whatever they could to get us on that flight. It meant so much! We had been up since 2am to catch our previous flight and just wanted to get home to our families and dogs! We were so grateful they worked so hard to get us on the plane!"
Miinukset: "Because we were late, we got what I'm guessing were the last two seats on the plane. The window seats in the last two rows. It was EXTREMELY tight back there. I'm just glad we were able to get on the plane but the comfort level was really not great and for a 10 hour flight, that stunk."

Plussat: "Movies"

Plussat: "Entertainment was very nice."
Miinukset: "Bath room was not clean during the flight. Flight attendants can be nicer."

Plussat: "Excellent!"

Plussat: "Service was amazing! Highly recommend."

Plussat: "I would love to fly with them again"

Plussat: "Over all the flight was okay, the food good, boarding was nice, and entertainment was good as well."
Miinukset: "This flight was for my mother, who is an old woman. On her way back from Belgium to Chicago, she has a layout more than 14 hrs. In this case the Turkish airlines were responsible to offer her a stay in a hotel, however this time they did not offer her any."

Miinukset: "I could not figure out how to get a vegetarian meal."

Plussat: "as above"
Miinukset: "as above"

Miinukset: "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."

Plussat: "Courteous and accommodating staff, delicious meals, and super entertainment. Punctual."

Plussat: "I didnt receive my baggage."

Plussat: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Miinukset: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"

Miinukset: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."

Plussat: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"

Plussat: "Lending was excellent"

Miinukset: "2 hour departure delay."

Miinukset: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"

Miinukset: "Crew seemed harried, and even ignored me at times."

Miinukset: "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"

Plussat: "Best long distance airline I have flown to date."

Plussat: "Very friendly crew"
Miinukset: "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."

Plussat: "Everything was really great!"

Plussat: "Security checks in a narrow area serving several flights to the USA took way too long time to board"

Plussat: "They hand out wine like it's candy"
Miinukset: "Also, they hand out wine like it's candy - be careful!"

Plussat: "Got to the destination"
Miinukset: "Everything"

Plussat: "Love Lufthansa"

Miinukset: "Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed."

Plussat: "Everything"
Miinukset: "Perfect"

Miinukset: "Perfect"

Miinukset: "Space is limited even for a small built person. Too crowded considering long the travel time"

Miinukset: "The plane is still on the run way waiting for a gate & I’ll miss my shuttle bus to my next stop. Darn..."

Miinukset: "Did not get aboard"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "There was a group of ~20 French teenagers that did a lot of noise, like it was their own private field trip."

Miinukset: "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"

Plussat: "Needed to cancel trip - had insurance I thought was good"
Miinukset: "it sucked !!!!!! someone had to die before they covered cancellation"

Plussat: "It was very relaxing."

Plussat: "The staff was very friendly and professional. Entertainment selection was great. Food was exceptional. Flight attendents were attentive and served you throughout the flight."
Miinukset: "The leg room was cramped in economy like most airlines."

Miinukset: "A lot to improve on the seat size for comfort."

Plussat: "Nothing"
Miinukset: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."

Plussat: "Nothing!"

Plussat: "Our family was able to all sit together, even though we were not able to select our seats."
Miinukset: "I wasn’t able to select my seats when booking the flight, but they put us all t"

Plussat: "Excellent"
Miinukset: "No complaints"

Miinukset: "An hour + delayed departure and arrival."

Miinukset: "No problems"

Plussat: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Miinukset: "Nothing"

Plussat: "Perfect"

Plussat: "Plenty of legroom in main cabin"
Miinukset: "Video selection unreliable"

Plussat: "my favorite airline"

Plussat: "Everything seemed to run smoothly."
Miinukset: "No issues this leg"

Plussat: "While showing wear and tear, the business seats are great - comfortable with nice design"

Plussat: "Just. O k regarding. foof"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "The after dinner cognac was nice."

Plussat: "Always awesome"

Plussat: "The movie options where not great."
Miinukset: "Movie options."

Miinukset: "Going through Chicago airport"

Plussat: "Everything."
Miinukset: "Nothing."

Plussat: "Last year I flew Air France. Lufthansa is far superior!"

Miinukset: "No boarding advantages as a star alliance silver member."

Miinukset: "Didn't happen. Missed it and got re routed thru United."

Miinukset: "Broken chair would not stay reclined. TV screens need to be updated. The touch feature only works half the time. You have to keep tapping it. Temperature on the plane goes from freezing to hot. Very uncomfortable."

Plussat: "It was a long time that I didn't have somebody sitting next to me. A bit more room makes a difference. Nice entertainment, and also, seats more comfortable, they don't just recline, the bottom part moves forward a little bit (a very reduced version of what happens with business class seats)"

Miinukset: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."

Plussat: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Miinukset: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."

Plussat: "It was on time."
Miinukset: "It was overbooked."

Plussat: "Staff was amazing - so incredibly friendly and went the extra mile in every way they could."

Plussat: "Nice plane, fast boarding, more room."
Miinukset: "Needs more lavatories"

Plussat: "Trip was very comfortable. I was also upgrades which was very nice. I will check the rates for Lufthansa every time I go to Italy. It is the airline of my choice. Also the plane was new and very clean. Thanks Vince F. Chicago"

Miinukset: "The plane boarded late and arrived late so we almost missed our connection."

Plussat: "On time"

Plussat: "Thanks"

Miinukset: "Free wifi"

Plussat: "Boarding was efficient and the crew were nice."
Miinukset: "the seating is horrible. it was the tightest seating I've ever experienced."

Plussat: "Very nice airplane and pleasant crew"

Plussat: "Great airline"

Plussat: "Crew was great, very responsive and hospitable!"
Miinukset: "more lunch choices, especially choices without dairy products."

Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Plussat: "The friendliness of the crew"

Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"

Plussat: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."

Plussat: "Good comfortable seat with extra leg room. Pleasant crew."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"

Miinukset: "You are almost always late!"

Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."

Plussat: "The leg room, was surprisingly roomy"
Miinukset: "The food and that there was no entertainment."

Plussat: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Miinukset: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Plussat: "Fabulous trip with friendly, helpful staff"
Miinukset: "Nothing"

Plussat: "Excellent very good"
Miinukset: "Everting so good ex"

Miinukset: "Food"

Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."

Plussat: "Just great crew."
Miinukset: "Not comfortable at all and will not book KLM again."

Plussat: "My bagage broke"
Miinukset: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Plussat: "In flight food was enjoyable"

Miinukset: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"

Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "magazines very dog eared and some badly torn"

Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"

Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Plussat: "Crew service"
Miinukset: "Flight delayed."

Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Plussat: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Miinukset: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."

Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"

Plussat: "Excellent service, excellent food."

Plussat: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Miinukset: "55 minute delay was not welcome."

Plussat: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Miinukset: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Plussat: "Crew was excellent"
Miinukset: "Economy was very tight! Seats were uncomfortable"

Miinukset: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Miinukset: "Could be better, say, like with Singapore Airlines.."

Plussat: "meal"

Plussat: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Miinukset: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Everything! I never knew that Finnair was such a great airline."
Miinukset: "Honestly, nothing could have been better."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling."
Miinukset: "Our boarding was an hour and a half delayed"

Plussat: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Miinukset: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."

Plussat: "Environmentally mindful with some packaging"
Miinukset: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."

Plussat: "Good selection of movies. Cool flight data display."
Miinukset: "Seems colder than other flights I've had."

Miinukset: "Never made it to Chicago on original flight due to delays."

Plussat: "Crew was nice and helpful"

Miinukset: "Plane was 1 hour late and missed my flight."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Friendly crew. Food was nice."
Miinukset: "Nothing"

Plussat: "Entrees were great and we appreciated receiving two meals. Like the bottle of water, blanket and pillow."
Miinukset: "Seating is tight in coach. Desserts need help. The movie selection was OK but not great."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great."
Miinukset: "Seats a little tight."

Plussat: "Very friendly and efficient service. Food on this flight was surprisingly good. All families traveling with children got gifts from the airline. Nice touch!"
Miinukset: "I flew economy class and my seat was not the best. I was in between two big guys. I suppose that was just bad luck."

Plussat: "Was great on the way to Helsinki and extremely poor on the return trip."
Miinukset: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"

Plussat: "Airport was very comfortable to be at, Flight Crew was nice and helpful. Great movie selection to my taste. Plane landed"
Miinukset: "The temperature during the flight made my experience very uncomfortable. It was way too cold. I know that it could get chilly at the board and do take warm clothes with me just in case, but this was way too cold. Neither blanket nor my stuff helped. Another thing - I was sitting in the raw 50, and at the 49th raw crew ran out of chicken with only pasta left. ))) This happens, I get it. I've had it actually happened to me before on British Airways flights too couple of times. So it's not too big of a deal. I just wish that pasta tasted better)))"

Plussat: "The experience of crew and polite behaviour."
Miinukset: "Not knowing clearly what airline or flight to take. Was not listed on my first initial ticket. Also I could not check in online at all."

Plussat: "Crew was awesome. Entertainment was good."
Miinukset: "Plane was late leaving Helsinki due to broken latch, which made us late getting into Chicago. After landing we waited at least 45 minutes to get to a gate. It took at least 30 minutes to get off the plane and then getting through customs was a nightmare. Arrival board at O'Hare said plane was on time, but listed gate as 0, which of course doesn't exist so our ride home had no idea what was going on or what was taking so long and ended up waiting over three hours for us to get through everything to meet them."

Miinukset: "They run out of food choices by the time they got to me."

Miinukset: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"

Plussat: "It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. My kids liked the macaroni and meat dinner. The plane was clean and comfortable"
Miinukset: "The flight attendants could have been a bit more cordial and smiling. The dessert was only a choclate. Would have liked something better. Entertainment needed more variety. Boarding was a bit of a mess as they did not let families board first and were not very accomodative of families with small children, though I had a 9 year old, but there was a family with two very small children and they were not very helpful to them."

Miinukset: "Completely destroyed our itenerary"

Plussat: "many choices of films to watch was great too! Like that you served Finnish food!"

Plussat: "Entertainment, quick de boarding, food tastes good, free drinks"
Miinukset: "Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience."

Plussat: "see above"
Miinukset: "see above"

Plussat: "Entertainment options were fine. Crew was courteous. Boarding was fast. Flight was on time."
Miinukset: "Economy seats were more cramped than other international economy flights I have been on. My knees were against the seat in front of me the entire 9-hour flight. There were supposed to be 2 options for meal, but by the time I was served there was only one remaining. The meal itself was passing."

Plussat: "Boarding and de-boarding was quick"
Miinukset: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."

Plussat: "Typical service and level of attention you'd expect in business class. Great food and wine selection. The amenity kit has exactly what's needed and not more."
Miinukset: "Only 1 hour of Wi-fi included - seems strange for business class."

Plussat: "My flight was very pleasant and comfortable. It was one of the few times I was actually able to fall asleep on a plane. I also like that this is the first airline that served me blueberry juice which I thought was good."
Miinukset: "My only dislike was that we left 45 minutes late. Maybe it was not a good situation for some passengers who had to connect immediately, but I still made it in time for my connecting flight."

Miinukset: "The entertainment kept shutting off, and the crew had to reset it about 5 times. They were very apologetic, and kept trying until finally getting it fixed."

Plussat: "See above."
Miinukset: "See above"

Plussat: "The food was surprisingly pretty good"
Miinukset: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"

Plussat: "The food and the crew were excellent."
Miinukset: "My family's seats were separated by several rows. The airport gate was not manned until several minutes before boarding time. We had to ride a bus to board the plane. There was an extra passport check. The plane had a very old and outdated entertainment system."

Plussat: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"

Plussat: "The gluten free meal was pretty bad."

Plussat: "Crew service is excellent"
Miinukset: "Sitting in the cramped economy seats was a 9 hour torture"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"

Plussat: "Punctual"
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Miinukset: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."

Plussat: "Very friendly crew"
Miinukset: "In-flight system had some errors"

Plussat: "Great newer plane, great service!"

Miinukset: "The craft is a bit old. Harsh landing."

Miinukset: "Excelente aerolínea"

Plussat: "Amazing crews!"
Miinukset: "N/A"

Plussat: "The crew"
Miinukset: "Seats! They were too small!"

Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Miinukset: "Thanks"

Plussat: "Crew members"
Miinukset: "Up to 1 hour late and they leaved my baggage in Paris"

Plussat: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Miinukset: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."

Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"

Plussat: "Nothing"
Miinukset: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."

Miinukset: "Na"

Plussat: "My seat"
Miinukset: "Crew"

Plussat: "The cabin crew was super patient and accommodating of the passengers."
Miinukset: "Cramped quarters"

Plussat: "Everything"

Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Plussat: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Miinukset: "Business class seats weren’t comfortable and too narrow no entertainment."

Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Plussat: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Miinukset: "Nothing."

Miinukset: "Leg space."

Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Plussat: "Crew were pleasant most of the time"
Miinukset: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Miinukset: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."

Plussat: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."

Miinukset: "The flight was late, real late."

Plussat: "Free snack and drinks. Good service."

Miinukset: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Plussat: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Plussat: "it was cancelled so they got me on the next flight on Turkish"

Plussat: "the Airline"
Miinukset: "The Airport, Security, Boarder control."

Plussat: "Great people"
Miinukset: "It was an hour late"

Plussat: "Not much."
Miinukset: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."

Plussat: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."

Miinukset: "Food was not good."

Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."

Plussat: "Crew was great"
Miinukset: "Not enough food"

Plussat: "The flight crew and flights itself were great."
Miinukset: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."

Plussat: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Miinukset: "delayed flight, hot overall plane, personal TV malfunctioned a lot"

Plussat: "The food was good, the staff was very friendly and very nice,"
Miinukset: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"

Miinukset: "Delay over an hour"

Miinukset: "Small leg space"

Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."

Plussat: "The crew"
Miinukset: "Not enough room for legs. Small amounts of food. No entertainment."

Plussat: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Miinukset: "Business class seats hard. Did not flatten out for sleep."

Plussat: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Miinukset: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."