Etsi halvat lennot reitille Helsingistä $[156-Pennsylvania

Miinukset: "Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)"

Miinukset: "Food and wheelchair service dropping me off at inappropriate place & no wheelchair to continue through passport control to Heathrow express train"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Plussat: "Boarding process was very quick."
Miinukset: "Some sort of entertainment. There was nothing."

Miinukset: "Unnecessary delay"

Miinukset: "Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional"

Plussat: "Updates on status via email and sms"
Miinukset: "Choices not AWS international, too UK centric, Crew was superficial and curt"

Miinukset: "Delay , rebooked on fight. Had to wait 8 hours. I needed a wheelchair .. they put Erin a remote location with a rude assistant in charge of transfers for wheel chairs . She had none. Made me walk 15 minutes to find a place to take my meds. She couldn’t care less."

Plussat: "Crew did their best to deal with the multiple delays."
Miinukset: "Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure."

Plussat: "The safety video."
Miinukset: "Cleanless, dont charge people to change seats when the flight is not super busy...."

Miinukset: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."

Plussat: "On time"

Plussat: "Meals, crew, movies"
Miinukset: "N/A"

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Miinukset: "Our baggage was delayed coming off the plane in Seattle and getting to the carousel. When we were finally able to claim our baggage in customs, the gate said it was too late to re-check them through to Seattle, so they had to re-book us for a later flight. So after 13 hours of travel (with a toddler, which makes everything harder), we had to wait an unexpected 3 hours at Seatac to board a plane home. It was terrible. The BA representative at the baggage claim was incredibly dismissive and rude to everyone. It really was miserable."

Plussat: "Crew was very attentive and food and drink good as on most flight to and from City Airport. Seats very comfortable compared to main fleet. City Flyer is still worth paying the extra which most flight by main fleet ex Heathrow or Gatwick are not."
Miinukset: "Flight was delayed and boarding not great as we were kept waiting in a hot bus outside the aircraft for 15 minutes"

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "This was such a pleasant experience at a time when “pleasant” is not the common adjective. The plane was clean and comfortable. There were lots of excellent movies. The vegetarian meal was actually lovely. I know; who ever says that?"
Miinukset: "The snack was an odd assortment of mushy vegetables in an approximation of a Greek salad. Not good."

Plussat: "Ease of boarding"
Miinukset: "Nothing"

Plussat: "Customer service in London extremely helpful"
Miinukset: "Left our bags in London"

Plussat: "We didn't crash."
Miinukset: "Flight attendants repeatedly increased the amount of alcohol given to drunk passengers while those passengers spilled food and drinks on me and could not keep their bodies out of my personal space."

Miinukset: "We were grounded for three hours, were not offered any food or drink, and when the plane finally took off the attendants offered meager food and charged for it. I would think the least they could’ve done Was to make it complementary.Bad manners by the airline."

Miinukset: "The flight staff of my flight to Amsterdam were horrendous. I was in an aisle seat and was woken up by the drink cart hitting my leg and a hot coffee being poured a good 7 inches from my face. This was not acknowledged or apologetic. They also took drink orders by shouting. They were easily the loudest people on the plane and made the flight way less comfortable than it could have been."

Plussat: "The plan was nice and the crew was good"
Miinukset: "Seating was to close together"

Plussat: "Everything was fine, food was better than expected, on time"
Miinukset: "This was a connecting flight and they should allow extra time when changing terminals. 2 hours was BARELY enough with 2 20 minute bus rides and a huge line at security, to top it off, 1/4 mile of moving walkway was shut down for no apparent reason. These are Heathrow issues, not really BA issues."

Plussat: "The flight attendants were all very nice. The flight was on time."
Miinukset: "I'm told (late) that BA does not subscribe to TSA prep in the USA. That meant going to the TSA line first, being rejected, going back to check-in to know the reason, then back to the standard long line. Once onboard my seat's entertainment system dies not work. 3 reset attempted with no luck. A month ago, on another long haul flight the same happened. Food was very bad. Salmon so overdone that it was hard to cut, overcooked vegetables and some lukewarm mash potatoes."

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "Crew was very efficient and polite."
Miinukset: "Very early flight for London. Very crowded. Boarding methods are once again slow by design. All the card holders get priority boarding , causing delays in general boarding do to folk standing around while putting stuff away."

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "good service"

Plussat: "The women at BA in Chicago O'Hare airport were awesome Christine, Carole, Diane & ankther one but I forgot the last lady's name. Very polite attentive and professional. We had a difficult situation & they helped us get through our problem with the less stress as possible!"
Miinukset: "Airplane food was a bit below average. Also there was not a good selection in music. I did not recognize 95% of the option of music to listen to."

Miinukset: "No USB ports and entertainment options were just OK compared to other airlines."

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Miinukset: "food was not good."

Plussat: "Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel."

Plussat: "Nothing"
Miinukset: "At check in desk , i have been told that the ticket is suspended and cancelled !! I asked why ? She replied : contact british airways !! I was waiting more than 45 minutes standing looking for a solution before i miss the flight , until finally , i called the customer service( 25 minutes waiting) in LOndon , where they explained to the boarding desk that they should check the credit card to release the ticket !!!!"

Plussat: "The food out of London was excellent, as was the overall service."
Miinukset: "The flight was oversold and so I lost my seat, and had to wait on standby before I was given a seat, even though I had an assigned seat when I booked my ticket. Very bad!"

Miinukset: "Having to pay for a cup of tea!"

Plussat: "After a slight delay, the crew got everyone on board quickly, and we got off, making up some of the time we had lost. A real "greased landing" by the pilot, (I didn't know we were down till he hit the brakes)."

Miinukset: "Paying for everything. Only 2 toilets for entire economy section"

Plussat: "The staff is friendly and were genuinely doing their best withwhat they had"
Miinukset: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"

Miinukset: "Nothing specific"

Miinukset: "video unavailable for half for the flight"

Plussat: "I liked how the Spanish Police Woman at the Passport station left her post at 6:50 am, with hundreds of people still on line for 0710 flights, knowing that her shift change came at 0700, to go "help" a pregnant woman who had fainted behind us! She did absolutely nothing to help out-but then conveniently was "replaced" by the next shift guy at 0700! What a farce!"
Miinukset: "Okay. We arrived at 0500 for our 0710 flight. British Airways had 3 or 4 stations open to process about 120 passengers-and the lines were painfully slow and inefficient. It was horrible. Finally, at 0630 we finished and then had to deal with the fiasco at passport control which was likely worse. You need to have more agents or kiosks so that people can print their own damn boarding passes. Get modernized! Stop being deliberately obstinate! Further, to charge passengers for coffee and poor snacks is abominable! No frills? Yeah, you can take that to the bank!!"

Miinukset: "Airplane food"

Plussat: "Boarding was on time, quick and easy. We were not delayed by much and time was made up in air. I had an empty seat next to me. Crew were friendly, fun, helpful and attentive."

Plussat: "Not a dang thing."

Plussat: "Extra leg room in premium economy"
Miinukset: "Service poor relative to global peers, food mediocre, entertainment system totally outdated"

Plussat: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Miinukset: "Pleace call 666 394 865"

Miinukset: "All seats are uncomfortable on all planes"

Plussat: "Sleeping."
Miinukset: "1 hour delay Duden to luggages!"

Miinukset: "Customer service from the crew, it could be nicer and better attitude and more positive."

Plussat: "Yes"

Miinukset: "Super uncomfortable seats (the most ever) No personal tv/entertainment."

Plussat: "Newer planes, good service"
Miinukset: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."

Miinukset: "Watch out for the extra fees and restrictions. We booked a flight knowing that we weren’t allowed a free carryon. We didn’t know the cost for one checked bag was $120!"

Plussat: "Flight was canceled"
Miinukset: "Flight was canceled"

Plussat: "Really great"
Miinukset: "Need entertainment"

Plussat: "The crew was very friendly and food was very good."
Miinukset: "The toilet sinks were clogged and dirty."

Miinukset: "Too late with delay"

Plussat: "Extremely friendly flight crews, never hesitate to help with a smile on their face!"
Miinukset: "The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight."

Plussat: "Crew was superb!! Very attentive and extremely willing to help people when called upon."
Miinukset: "Aircraft entertainment screens were not working at all at a lot of seats. Airbus 330-300 was dated and the cabin amenities were in disrepair. But overall the flight satisfied everything that was needed!"

Plussat: "Nothing"
Miinukset: "Better service, comfy seats with recline and entertainment"

Plussat: "The crew was generously serving me and the price was more reasonable than any other."
Miinukset: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."

Plussat: "In time. Plane half full. Perfect."

Miinukset: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."

Plussat: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Miinukset: "Seats uncomfortable"

Miinukset: "Very hot, gross food"

Plussat: "Plane newish"
Miinukset: "No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment"

Plussat: "Probably won’t buy from Kayak again."
Miinukset: "Charged double for baggage on moble check in. Called 3 times - spent over an hour to find out since I bought discount tickets no refunds for excess baggage. I didn’t want excess baggage their website automatically charged double - website said ecess charged automatic when checking in. Won’t use kayak again."

Plussat: "Frendly"
Miinukset: "Nothing"

Miinukset: "Unruly boarding lines. Plane late .flight attendant less than friendly"

Plussat: "The only good was that we were rebooked on another route the same day"
Miinukset: "Airlines should have informed passengers by e-mail about changes in their itineraries. Cancellation was shown on a web a night before."

Miinukset: "They had us inside the airplane for 1.5 hours. We understand there was a bad weather but we could get on board when they are ready to depart. It is not nice to be 1.5 hours plus 8 hours traveling"

Plussat: "The food was good"
Miinukset: "This flight never indicated that there would be an additional charge for baggage. It cost me $400 extra dollars. The service for the airline was terrible and the layovers were horrible."

Plussat: "Nice staff"
Miinukset: "Nothing to eat, not even paying."

Miinukset: "The flight was oversold and we got bumped off with 20 other passengers even though we had all booked months in advance. I’m still not in Marrakech, now a flight to New Jersey. I’m so sad and it’s my wedding anniversary."

Miinukset: "The food was not available for the business class passengers and we had to take it from economy."

Plussat: "Excellent Service - pleasant flight - comfortable seats"
Miinukset: "Poor entertainment system"

Plussat: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights"

Miinukset: "everything is ok but food is bad. better give to passenger fruit or bisquit, wafers"

Miinukset: "THE PROBLEM IS THE SAME: WE PAID AN EXTRA CHARGE FOR LUGGAGES, HOWEVER WE HAD A NORMAL TICKET THAT INCLUDED THE PRICE. TRY TO PROVIDE THE MONEY BACK!"

Plussat: "Anything I liked feels inconsequential."
Miinukset: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Miinukset: "The flight was delayed 20 mins"

Plussat: "Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow"
Miinukset: "NONE"

Miinukset: "Flight was delighted and service staff was slow"

Miinukset: "When I booked the ticker online I was informed that I can take up to 23kg luggage, but when I checked in, I had to pay over $120 per person for luggage...I was very disappointed with th ideas treatment"

Plussat: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Miinukset: "Can't think of anything."

Plussat: "Food, seats, flight attendants & in flight entertainment were all very good."

Plussat: "Ice cream for snack."
Miinukset: "Flight from Oporto to Lisbon, when we landed they did not set up the ramp to exit the plane, I had requested mobility assistance. And the ramp was right next to the plane."

Plussat: "Great flight, cordial, good food (yes, it's possible), good entertainment !"
Miinukset: "Boarding process at the gate can be improved."

Miinukset: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."

Miinukset: "Flight left without us"

Miinukset: "Need bigger pillows!"

Plussat: "My flight was punctual, the seats are comfortable, steady take off and landing"

Plussat: "arrived on time"
Miinukset: "baggage fee for 1 checked bag"

Plussat: "Flight was on time"
Miinukset: "Baggage fees not updated on website. Despite having done my due diligence about baggage fees, the airline didn't update their website since October for my November trip. So I get to airport and pay 74 euro each way for two bags! Old planes and poor customer service Also, nobody picks up their customer assistance telephone number"

Plussat: "The extra leg room in economy. The excellent typical but gourmet Portuguese food, especially the 2 appetizers plus main course."