Plussat: "flight time is so confusing"
Plussat: "Crew was nice and friendly"
Miinukset: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Miinukset: "Terrible flight experience from delta"
Miinukset: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Plussat: "I like having the adjustable head rests."
Miinukset: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Plussat: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Miinukset: "Good stuff."
Plussat: "No delays. Easy boarding."
Plussat: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Plussat: "Customer service on the phone."
Miinukset: "Delays all day on delta. On my way out and on the return flight."
Miinukset: "Flight was delayed by an hour. No explanation given"
Miinukset: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Plussat: "On time boarding. Good entertainment options, friendly staff"
Plussat: "Crew was good"
Miinukset: "No idea why there was over a two hour delay."
Plussat: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Miinukset: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Plussat: "The service, free entertainment."
Plussat: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Miinukset: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Miinukset: "There was no rhyme nor reason for who boarded first"
Plussat: "Great service by gate operators."
Miinukset: "TSA process"
Plussat: "Staff tried to be helpful"
Miinukset: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Miinukset: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Plussat: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Miinukset: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."
Plussat: "Arrived safely"
Miinukset: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Plussat: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Plussat: "The seats."
Miinukset: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Miinukset: "Disgusting smell to urine and else. It was a two-hour bad experience"
Plussat: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Miinukset: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Plussat: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Miinukset: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Miinukset: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Plussat: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Miinukset: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Plussat: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Miinukset: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Miinukset: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Plussat: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Miinukset: "Flight was late by almost 2 hours!!!"
Plussat: "The flight was uneventful and although we took off late, we arrived on-time."
Miinukset: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Miinukset: "No entertainment. Wifi didn't work."
Miinukset: "no access to sky club"
Plussat: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Miinukset: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Plussat: "left on time - landed early. Gate checked my luggage for me."
Plussat: "Friendly crew"
Miinukset: "The cost of the ticket"
Plussat: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Miinukset: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Miinukset: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Plussat: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Miinukset: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Plussat: "On time...great service!"
Miinukset: "Seats were a bit narrow."
Miinukset: "Too many boarding calls for different levels of service."
Plussat: "Timely departure."
Miinukset: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"
First time flying with SAS. Decent budget airline. Didn’t like having to pay for snacks and drinks. Seats were comfy. Took off over an hour late after sitting at the gate. Nice crew. Would probably fly them again if the price is right.
Worst airline ever. It had an hour and a half delay from Miami, therfore I missed my connecting flight from Oslo to Berlin. They rescheduled me to another flight to Copenhagen then Berlin. That plane broke down, so they rescheduled me again from Oslo to Frankfurt to Berlin. There was only 1 clueless crew member at the gate tried to reschedule 50 people, she got no help. Got to Berlin 8 hours late.
Plussat: "Swedish lady good, Spanish lady not as much."
Miinukset: "Spanish lady."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Miinukset: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Plussat: "New, clean airplane with a friendly and professional crew. It was not as uncomfortable as some of the other airlines I've used, though eight hours in economy is still too much. I chose it in part because of the connection through Copenhagen, which I recommend for an overnight stay. Great city."
Miinukset: "The chicken something or other on one of the flights was truly disgusting, but the rest of the economy food service was okay."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Nice crew! New A320!"
Miinukset: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Plussat: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."
Plussat: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Miinukset: "Nothing was negative."
Miinukset: "Seats are too small and dont recline for an 8 hour flight. You feel like an animal in a cage. No choice for dinner and no snacks between dinner and breakfast."
Plussat: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Plussat: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Miinukset: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."
Miinukset: "Delayed flight, missed connection, lost baggage."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Decent movie selection and very smooth landing"
Miinukset: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Plussat: "Excellent staff!"
Miinukset: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Plussat: "The crew was very kind"
Miinukset: "Nothing :)"
Plussat: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Miinukset: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Only that it was the shorter part of the trip."
Miinukset: "Seat was tight and did not recline at all. Back was killing me. Flight attendants came across as rude the way they spoke to the people. No entertainment at all. Not even water was offered."
Plussat: "Transfer desk was remote but once found, staff was very good"
Miinukset: "Haven't made it yet due to late flight/missed connection"
Plussat: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Miinukset: "No free booze!"
Plussat: "I liked that we landed."
Miinukset: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Plussat: "Fast flight, drank some coffee."
Miinukset: "It was a quick flight, nothing much to say."
Miinukset: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "The screaming children. All. The. Yelling. Kids. Also it was an inferno in there. if it's a packed house and customers are standing in the aisles, do us a favor and crank the AC."
Miinukset: "This flight did not occur due to delays."
Miinukset: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Plussat: "Everything was on time!"
Plussat: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Miinukset: "The food was not so good. It looked like they were really trying to cut corners with very small portions."
Plussat: "Movie selection/Entertainment choices were good. Food was ok. Overhead storage space was adequate."
Miinukset: "Seats are awfully small and legroom is cramped. The crew was standoffish and inattentive. Beverage service is lacking."
Plussat: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Miinukset: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Plussat: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Miinukset: "I didn't get a window seat and it was a little bit tight."
Plussat: "No problems, great crew, easy check in and on time!"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Flights ran on time."
Miinukset: "Suitcase arrived badly damaged. Crew was rude and inattentive. It was hard to get water during the flight."
Miinukset: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Plussat: "Short flight, friendly crew."
Plussat: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Plussat: "Food and movies were great!"
Miinukset: "Couldn't afford a seat with leg space."
Plussat: "Great food, smooth trip"
Miinukset: "Could use bigger movie selection"
Plussat: "It flew"
Miinukset: "The effort put in to work with change of plans"
Plussat: "The SAS experience was great overall. Nice flight attendants, quick boarding, very well organized. Food was one of the best airline foods Ive ever eaten, especially the BBQ chicken and wild rice entree."
Miinukset: "Something about the seats made it impossible to sleep without being woken up frequently by a painful position (economy class). Obviously no economy class seat will be comfortable to sleep in, but SAS seats seem to be a lot worse than other airlines."
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "Comfortable seating in PLUS"
Plussat: "Thanks to the staff while checking in my luggage I was able to check my bags directly from Stockholm to Mexico City via preventing me to loose a lot of time in London where I was supposed to check in and out because I purchased my trilp in two different segments"
The space for economy was reasonable. The flight was delayed 2 hours, changed gates 3 times, the food was mediocre, the entertainment was outdated, the worst part of the flight was the service by the crew , total lack of hospitality, bad manners, lack of care.
For long flights, 2 full meals should be served.
Good cabin crew, Wi-Fi availability al through my trip.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Plussat: "More leg room"
Plussat: "The crew was OK, but nothing special."
Miinukset: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Plussat: "More space in business class (777-300) than many other airlines."
Miinukset: "Entertainment very limited. No adjustable air vents in this aircraft"
Plussat: "Check in agent extremely helpful and friendly."
Miinukset: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Plussat: "Incredible staff. Super polite"
Plussat: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Miinukset: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Plussat: "Air. France usual"
Miinukset: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Plussat: "On time, no hassle."
Plussat: "Crew was wonderful and welcoming!"
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Plussat: "Fantastic Crew!"
Miinukset: "Seats are comfortable but tight."
Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Plussat: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Plussat: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Miinukset: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"
Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Plussat: "Comfortable, hospitality and wonderful service"
Plussat: "Nice staff, very professional and helpful."
Plussat: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Miinukset: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Plussat: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Miinukset: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Miinukset: "The room between seats is unbearable."
Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"
Miinukset: "It was delayed"
Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."
Plussat: "Crew was great."
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "No delays, service with a smile"
Miinukset: "Nothing to report."
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Plussat: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Miinukset: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Plussat: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Plussat: "Panamá airport is a disaster, unorganized and dirty"
Miinukset: "Panamá airport"
Plussat: "Excellent choice of movies. Great service. Friendly crew."
Miinukset: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."
Plussat: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Miinukset: "Nothing that I can remember, again I was too tired to stay awake."
Miinukset: "Everything was good"
Plussat: "Good crew and service"
Miinukset: "Tough landing at DC but it was the wind"
Miinukset: "30 min to de-ice an E170? Why?"
Plussat: "Awesome Customer Service"
Miinukset: "No delay. Seats were horribly uncomfortable."
Plussat: "Flight was short."
Miinukset: "Everything else"
Miinukset: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Plussat: "Crew was great from checking in to the flight attendant and cockpit."
Plussat: "The seat wasn’t very comfortable"
Miinukset: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Plussat: "Seats were not too cramped."
Miinukset: "Wifi that actually worked."
Miinukset: "I had little leg room"
Plussat: "It was on time"
Miinukset: "The crew, the flight attendant was very rude"
Miinukset: "The WiFi to work."
Miinukset: "Delayed more than 2 hours"
Plussat: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Miinukset: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Miinukset: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Miinukset: "Baggage lost."
Plussat: "They let me sleep"
Miinukset: "Not enough food options"
Plussat: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Miinukset: "On time, loaded quickly,ramp access to exit the plane."
Plussat: "Crew was nice and kept us updated."
Miinukset: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Plussat: "I landed safely"
Miinukset: "American is always delayed, every single flight."
Plussat: "Entertainment good"
Miinukset: "Legroom bad"
Plussat: "Nothing, they’re awful."
Miinukset: "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
Plussat: "The flight to Washington was fine. It was the flight back that I have issues with."
Miinukset: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Plussat: "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
Miinukset: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Plussat: "Shabby Cramped"
Miinukset: "Cramped Uncomfortable"
Miinukset: "Too cold on the plane"
Plussat: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Miinukset: "Flight cancelled. Thanks, Obama."
Miinukset: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Plussat: "General professionalism of crew"
Miinukset: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Miinukset: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Miinukset: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Miinukset: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Plussat: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Miinukset: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Miinukset: "My flight was overbooked. I almost didn't make it home."
Plussat: "The crew was good."
Miinukset: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Miinukset: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Miinukset: "Worse experience ever."
Plussat: "Since you can not pay for pets online- I stood in line over an hour to pay. Then the CS wrote the wrong gate number on my ticket and I went to the wrong terminal that didn't connect. They took me in a van to make the flight."
Miinukset: "Pet pay options online"
Plussat: "The American Airlines crew was very friendly but completely clueless about the details of the delay, our connection and the connecting airport."
Miinukset: "The American Airlines staff assured us that if we got stuck in DC we would receive hotel vouchers. Not only did we not receive hotel vouchers but we were denied access to our rescheduled flight the next day and forced to rent a car to get us from DC to Massachusetts in time for our event. This "misunderstanding" cost us 2 days of our trip and an additional $500 all together. I have never been more disappointed by an airline in all my years of travel! If we'd been told the truth from the beginning we would of rescheduled the flight for the following day from our original destination and saved ourselves 2 headaches and a ton of money."
Plussat: "I liked nothing about the flight or services of the staff."
Miinukset: "My flight was scheduled hours before I was scheduled. I checked in very early because I was coming in from another flight. At check-in the flight was still indicated as on-time. When I arrived shortly to the gate it indicated that the flight had been cancelled. I was assigned to the flight before which was delayed. We were not served beverages because we were told that the ride www short. I observed the flight attendant talking abruptly to other passengers When we arrived in DC, we were told that another plane was parked at our gate. We sat on the runway for almost an hour. I was told when I arrived that my bag had been accidently sent to Charlotte. Unbelievable!!"
Flight was delayed for more then hour
Plussat: "I was unable to board my flight given British airways misinformed me about a COVID test prior to boarding for a flight to Israel. This resulted in a $50 fee, loss of money."
Miinukset: "There should be no charge and a refund issued for a mishap on behalf of British airways."
Plussat: "The flight was pleasant and we landed early."
Miinukset: "British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated."
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Plussat: "Good service"
Miinukset: "Old plane, no power chargers, cold during the flight"
Miinukset: "Unnecessary delay"
Plussat: "Friendly, helpful and professional crew."
Plussat: "rebooked onto another flight due to missing connecting flight in london"
Plussat: "Everything was fairly mediocre..."
Miinukset: "They lost my ski bag! I had PLENTY of time between connecting flights and to not have my ski bag show up at my final destination (Munich - which was also a British Airways flight) was pretty bad. This set me back 4 hours after I've already been traveling for 20 hours! BOOO"
Plussat: "The plan was new and smelled nice and the staff was very entertaining and nice."
Miinukset: "The flight didn’t have wifi"
Plussat: "Fast boarding with group number priority"
Miinukset: "No complementary rescteshments. You had to pay and only pay by card."
Plussat: "Planes are well maintained"
Miinukset: "Rigid attitude of the staff that goes the extra mile to find ways to irritate and upset clients"
Miinukset: "Food was horrible"
Miinukset: "The food, entertainment and the seat wasn’t comfortable"
Miinukset: "We love everything was our first time and was excellent"
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Miinukset: "Just believe overall they could do better"
Plussat: "Price was reasonable"
Miinukset: "Seats not good for 5'10" and taller. Leg room cut short by box fixed under seat in front of me"
Miinukset: "Late departure caused down stream issues."
Plussat: "The flight was pretty cold and the attendants came with extra blankets for everyone"
Miinukset: "Ran out of ice for drinks early"
Miinukset: "Frumpy and unkempt crew. No longer offer complimentary coffee or anything. You must pay for everything. Had to give my carryon bag even though there was lots of room inside the plane"
Plussat: "The fight was ok."
Miinukset: "It took us two hours to go through customs. Th luggage people had no idea where our luggage was. As a result it cost us an extra 30 lbs because our cad drive had to wait an extra 2 hrs."
Plussat: "Crew were good , food was ok."
Miinukset: "Flight delayed again so both flights to USA and return were delayed... not a great experience . Entertainment took a cou0le of hours to sort, they had to keep resetting it"
Miinukset: "Missed flight due to incompetence"
Plussat: "Great, very comfortable, easy transatlantic flight"
Miinukset: "For the second London trip in a row, my return flight to BWI was cancelled. Not weather, not equipment, just cancelled."
Miinukset: "Heavy delay.."
Plussat: "The crew were great"
Miinukset: "The meal served left much to be desired."
Miinukset: "Tight seating. Outdated entertainment technology. Inconvenient food packaging for such tight seating environment. First time flying British Airways; for no particular reason, I expected better."
Miinukset: "Three hours late."
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "Nice cabin crew"
Miinukset: "Old media system and plane"
Plussat: "Very little."
Miinukset: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Plussat: "Landed ahead of schedule"
Miinukset: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"
Plussat: "Everything was pretty standard, was really impressed by the polarized video screens that look black if you're not sitting right in front of them. Genius. Food was good! But you know...for an airplane"
Miinukset: "Once the attendants handed out snacks on one side of the plane and not the other. I was pretty sad about that."
Plussat: "The crew was awesome and helpful"
Miinukset: "BA took my kids Trolleys and when we off board the plan they told us wait we will give you the Trolleys on the gate, we wait for 30 mins and then informed us that the Trolleys will be with the bags on the bag area. This make us to wait 1 hrs in Costume as it was crowded. People who traveled in economy class left airport before us"
Miinukset: "Having to pay for a cup of tea!"
Plussat: "Shame that you do not even serve a glass of water!"
Plussat: "On time. Friendly crew, planes in very nice conditions."
Miinukset: "Could have had more offers of water."
Miinukset: "Seat uncomfortable. Again, no free wifi in the XXI century. Hello !!!"
Plussat: "Crew was so professional and friendly Plane up to date and comfortable Food was good"
Miinukset: "Boarding was delayed both departing and arriving for this trip. Poor communication from British Airways."
Plussat: "Great equipment, fantastic service and punctual."
Plussat: "Mobility assistance was great help after reaching to Phoenix, USA. Staff and crew members were very helpful."
Plussat: "Like the direct flight."
Miinukset: "Didn't like the 2 hour layover."
Plussat: "The first class steward who helped us when he didn't need too. The free films."
Miinukset: "I flew British Air in the past and had excellent service. I actually would have paid a bit more to choose them as an airline. No longer! Horrible service. Our stewardess was rude and unhelpful. Best example, when my husband turned in the remains of his last meal, something had leaked over his tray table. She didn't bother to help. He luckily had some extra napkins. She watched him clean it up and then left without taking the soiled napkins. Thanks. The meal quality was poor on the international flight. American handled the start of our vacation. Such a superior international flight quality compare to British Air."
Miinukset: "The plane is not comfortable. Especially the number of toilets is very small: only 1 (ONE) on each side in the touristic part. Is it the feature of BA? I have never seen such a thing on other planes."