Halvat lennot New York (osavaltio)

Plussat: In general everything is very good- clean, professional, friendly.

Miinukset: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Plussat: Crew was very nice, efficient

Miinukset: Boarding in Iceland

Plussat: The price

Miinukset: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Miinukset: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.

Plussat: legroom in business is good, food was ok. only one round of drinks was offered.

Miinukset: no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed.

Plussat: The new A330-Neo is a lot more comfortable than any other recent airplanes. Loved the space between seats and entertainment is outstanding too. Food was very good and the crew exceptionally friendly.

Miinukset: Nothing to complain about. Everything was outstanding.

Miinukset: Flight to Lisbon late. Missed connection Now have 10 hour delay

Plussat: Price. Service and food offered in the plane

Miinukset: The boarding process: everyone crowds into the line without regard of the grouping.

Miinukset: they charged  me €102 for my carry on? This all what I carry !! I should have  0ne 7kg km and one 5kg Its 7 kg and same weight in your instruction and I traveled  3 trip with the same bag with your Airline  *(canada to Kiev  . Kiev to Cyprus  . Cyprus to kiev ) No one charged  me or give me any complain  Is that new way to get money  from your costumers???? And that's in the gate after I checked in and

Plussat: The ticket was not expensive, the carry on luggage allowance is 7kgs and 5kgs for a laptop etc with 23kgs check-in

Miinukset: The aircraft is getting old and looking a bit run down inside ie the seat back moved freely and hard marks in the handle - minor things

Plussat: Ground staff (check-in) not the happiest or most welcoming.

Miinukset: Other airlines give a warm welcome. Getting to airport, plus the run up to a trip can be stressful. It is also where for me the holiday/trip begins and a smile, or even a 'have a good holiday/trip' said genuinely would really get things off to good start. I felt depressed.

Plussat: Fast and on time!!!!

Miinukset: The flight attendants were tired

Plussat: The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded

Plussat: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.

Miinukset: Offer drinks more often

Plussat: Crew was pleasant and professional

Miinukset: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.

Plussat: The bording was quick and easy. There was enough legroom.

Miinukset: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness. As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.

Plussat: Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable.

Miinukset: I can’t think of anything to improve on.

Plussat: The flights and food were good. no problems there.

Miinukset: There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago.

Plussat: Boarding process was smooth.

Miinukset: Cramped seats, at least it was a short flight.

Plussat: Flight was fine....

Miinukset: ....but departure wa delayed over an hour

Miinukset: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Plussat: The crew was professional & friendly

Miinukset: Food was terrible honestly, entertainment system didn't work on 1st flight.

Miinukset: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Plussat: Customer care was super supportive

Miinukset: Inflight sandwiches

Plussat: Nothing

Miinukset: Proper communication

Miinukset: Seats are small and not good for one's neck

Miinukset: The plain from LGA had to return to the gate for maintenance, it made to ROC almost on time.

Plussat: Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement).

Plussat: Great entertainment options

Miinukset: No internet from Chicago to Iceland didn't help

Miinukset: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip. But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.

Plussat: Everything was on time, crew was professional, flight was really pleasant

Miinukset: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.

Miinukset: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Plussat: Some on crew lovely. Others terrible, bitter people, not at all suited for customer service.

Miinukset: Disgusting food. Price gouging for checked baggage. Surly attitudes.

Plussat: Yes

Miinukset: Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good

Plussat: Crew very good nice fligth too

Miinukset: 24 hours was before flight was delayed 50 minutes and after when I was at airport an other 1 hour and 40 minutes delay , when You have a transfer flight to take it is not serious

Plussat: Everything very good

Plussat: Crew very good

Miinukset: Sits

Plussat: Everything was terrible

Miinukset: They charge 15 euros per boarding pass print out . I had to pay 75 euros for 5 pieces of printed paper.their website was down we couldn't register online . They are very strict about weight. Will bot forgive you extra 100grams. Money hungry airline.Charges money for everything

Plussat: Service, food

Plussat: Crew was very helpful, seat was small and uncomfortable.

Plussat: Seat was very comfortable. Very helpful crew.

Miinukset: It left at a bad hour of the day

Plussat: Crew was very friendly and helpful. Entertainment had plenty of choices.

Miinukset: The seats were very hard. It was very uncomfortable sitting that long I’m those seats

Plussat: The was knowledgeable, but customer acumen sucks.

Miinukset: The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.

Plussat: Check in was so easy.

Plussat: The flights and food were good. no problems there.

Miinukset: There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago.

Plussat: The getting Paris France with no delay was great! The crews where nice and the check in with quick.

Miinukset: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.

Miinukset: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.

Miinukset: Delays all over the place. My flights, other peoples flights. Did not meet one satisfied iceland air customer.

Miinukset: The first class seats need updating

Plussat: Nothing the crew was mean and rude I’ll never fly TAP air Portugal again

Plussat: Cree

Miinukset: Boarding was slow

Miinukset: It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen.

Plussat: Efficient check in and polite crew.

Plussat: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Plussat: Food and crew excellent.

Miinukset: Boarding process delayed as groups 3-6 all lined up together. No air at seats

Plussat: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Plussat: The flight was redirected to ottawa due weather conditions specifically high wind which in my 20 years of traveling never experienced this here in Canada. We stayed for an hour and at the end of it arrived at Montreal airport at 3:45pm. Terrible service. Refund and or adjustment on tickets price should be reviewed.

Plussat: blueberry juice, service and friendliness

Miinukset: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Miinukset: The food was poor, uninspired, ungenerous, inadequate. Perfunctory service. Poor movie choices.

Plussat: excellent service, loads of attention, good gluten free food choices with a finnish twist

Plussat: UNCOMFORTABLE BED AND SERVICE

Miinukset: BED, DRINKS

Miinukset: The first class seats need updating

Miinukset: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.

Plussat: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.

Miinukset: Nothing,

Miinukset: The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.

Plussat: Nice crew.

Miinukset: We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again.

Miinukset: More organized boarding process

Plussat: :(

Miinukset: :(

Plussat: Super friendly

Miinukset: Maybe a hot meal?

Miinukset: Very long check-in line which went very slow because they charge for printing boarding passes and many people did not have theirs printed, leading to confusion. The fact that they charge for this is pretty ridiculous and scammy--I'm pretty sure they do it just to pull money from people who don't know any better. This information should be more readily available.

Plussat: Brand new planes, or just in really good shape

Miinukset: The food and the legroom

Plussat: Excellent

Miinukset: Good

Miinukset: Carry-on rules with FlyUIA are ridiculous. I had to pay 150 EUR as my carry-on was 2 cm wider than their standards

Plussat: The flights and food were good. no problems there.

Miinukset: There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago.

Plussat: Swedish lady good, Spanish lady not as much.

Miinukset: Spanish lady.

Miinukset: my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons.

Plussat: First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.

Miinukset: Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.