For some reason l was unable to obtain my boarding pass online for both flights. I almost missed my last flight because it took so long to get one at the airport. Also my arm rest wasn’t moving and the movie on an 8 hr flight wasn’t working.
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Miinukset: "Not losing my luggage"
Plussat: "The connection was way too tight."
Miinukset: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "The fact that we were offered an additional round of water and the friendliness of the crew."
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "I got there"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."
Miinukset: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Miinukset: "My headphones didn’t work"
Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."
Plussat: "Crew were friendly and pilot did a great job"
Miinukset: "No food and very limited beverage service. No entertainment,"
Miinukset: "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"
Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."
Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."
Plussat: "I really enjoyed the whole flight - Finnair is definitely one of the best airlines."
Miinukset: "I wish there was a bigger choice of classical music in the entertainment program."
Plussat: "Nice crew that were helpful."
Miinukset: "Small plane, cramped seating."
Plussat: "The crew was very helpful and kind. The plane extremely comfortable"
Plussat: "Service was good"
Miinukset: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Miinukset: "We missed are connecting flight"
Plussat: "see above"
Miinukset: "see above"
Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."
Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."
Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."
Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"
Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."
Plussat: "The blueberry juice is super good!"
Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."
Plussat: "Vistas along Mediterranean departing Nice"
Miinukset: "Interesting conversation with fellow passenger"
Plussat: "Boarding was easy"
Miinukset: "Drinks were for an additional charge"
Plussat: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Miinukset: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Plussat: "Hyvä ja helppo lento"
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Plussat: "Didn’t like the sandwich offered"
Plussat: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Plussat: "No extra charge for simple refreshments."
Plussat: "Quick and efficient not lying more to say or critique."
Miinukset: "Coffee and a bread roll as a snack??"
Miinukset: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Miinukset: "Nothing to like"
Miinukset: "Plane left more than 40 minutes late with no explanation or apology."
Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Miinukset: "No offer of snack with no egg in it."
Plussat: "nice drink selection on board flights"
Miinukset: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Plussat: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Miinukset: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Plussat: "The crew and flight was faultless"
Miinukset: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Miinukset: "Couldn't make the connection....Overall....an aweful experience!"
Plussat: "Standard on most parts with pleasant staff"
Miinukset: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Miinukset: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Miinukset: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Plussat: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Miinukset: "I was asked to change my seat repeatedly"
Miinukset: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Plussat: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Plussat: "Boarding & crew (inc ground staff & check-in) all good."
Miinukset: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Miinukset: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Plussat: "Flight was only 50% full. Room to spread out."
Miinukset: "Leg room cramp. Flight arrived late as a result missed connection home."
Plussat: "Good boarding procedure."
Miinukset: "Nothing much to add for a short journey."
Plussat: "Efficient on and off Staff polite and helpful"
Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Miinukset: "Air France lost my luggage and they can't find it in the computer system."
Plussat: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Miinukset: "2 hours delayed..."
Miinukset: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Plussat: "Great crew"
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "There was enough leg room"
Miinukset: "The food was not very nice and the aircraft was really cold."
Plussat: "Crew was great"
Miinukset: "Not enough food"
Plussat: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Plussat: "Disorganised and slow"
Miinukset: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Plussat: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Miinukset: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Miinukset: "One bag did not arrive in Toronto, apparently delayed in Paris."
Plussat: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Miinukset: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Plussat: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Miinukset: "I thought the seat seems a bit short but the leg room is ok."
Plussat: "The seats were comfortable."
Miinukset: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."
Plussat: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Miinukset: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."
La variedad de películas estuvo excelente! El servicio muy bueno en general.
Miinukset: "more space and be able to recline"
Plussat: "Flight was on time."
Miinukset: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Miinukset: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Miinukset: "This flight was cancelled"
Miinukset: "I could not fly"
Miinukset: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Plussat: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Miinukset: "Travel notifications should mention documentation requirements."
Miinukset: "Ibéria offers a terrible service to its customers"
Miinukset: "At leasr a cup of water during the flight"
Plussat: "Very good food and beverage. Good entertaiment, but been long trips there should be a little bit more selections of movies and series."
Miinukset: "For long flights, on bussiness and first should be more chance to have open fresh beverage (Non Alcoholic) and options of snacks."
Plussat: "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"
Miinukset: "We have to spend almost one hour because of delay"
Plussat: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Miinukset: "Sits are too tight. Honestly impossible to be comfortable"
Plussat: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Miinukset: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Plussat: "Landed in foggy night. Crew fantastic. On time. Cabin clean"
Plussat: "Good seat compared to other airlines"
Miinukset: "The USB connector in my seat didn’t work"
Miinukset: "old plane not comfortable"
Miinukset: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Plussat: "Service, food, plane cleanliness and quality of entertainment."
Plussat: "The plane from Nashville was over an hour late so the flight was changed from Nashville-Philadelphia-London-Rome"
Plussat: "The time"
Miinukset: "The servicie inside the plane"
Plussat: "The flight was short"
Miinukset: "They didn't even give out water on the flight. Not to happy with the service"
Miinukset: "5 hours delay"
Plussat: "The entertainment is great, I always appreciate a good movie selection for long haul flights. The space is ok and the seats recline well. The blankets and pillows were warm and comfortable too. Food was remarkably edible."
Miinukset: "The beverage services should come around more often. Two cups of water during a 9 hour flight just aren't adequate."
Miinukset: "Flight was ontime and food was good"
Plussat: "Reclination system, closer and closer to the AVE, is an advantage. Although still to improve how not to disturb the passenger behind you."
Miinukset: "Boarding was messy. We barely fitted in the waiting area. Food quite crappy, especially breakfast."
Plussat: "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Miinukset: "Connectors always seem to be delayed causing late boarding."
Miinukset: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."
Plussat: "Spacious and quick."
Miinukset: "Food was not included."
Plussat: "Surprisingly, Iberia provided the best experience of the overall itinerary, compared to Aer Lingus and American Airlines"
Miinukset: "Boarding in Barajas was chaotic, boarding group number signs are not visible and gate audio could not be heard"
Plussat: "Reasonable leg room for a a 6 foot tall passenger"
Miinukset: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Plussat: "The crew was super friendly."
Miinukset: "We didn't start boarding until the scheduled departure time. Made my connection much tighter than it needed to be."
Plussat: "It was short."
Miinukset: "Staff was not attentive to customers needs."
Plussat: "The films are a bit old but ok."
Miinukset: "Delayed flight, attendants rude, boarding not organized, the plane has too many rows, only pasta left for the last 10 rows. The touch screen in the seat is not quite nice for the one that is sit on it, looks like you have a bird hitting your head."
Plussat: "I was in seat 38L and was very pleased to see that it reclined fully. I hope that is always the case as I will endeavor to book that seat regularly."
Plussat: "Great crew, funny and friendly. Really enjoyed my first experience on Iberia. The Economy Plus was really nice. I wasn't expecting a preflight beverage. Nice touch."
Plussat: "The movie selection was okay. The plane didn't crash. Our luggage arrived safely."
Miinukset: "The boarding process was disorganized and took very very long. Thus we left late. The crew wasn't particularly attentive. We were given seats in the last row and couldn't recline at all for the long flight. Since we booked our seats over six or seven months ago this was a disappointment. Because we were in the last row we got the food last. It wasn't particularly tasty. There was no choice in food. They just dropped some beef dish on or trays. The woman ahead was a vegetarian. The flight attendant told her her only option was to eat peanuts. Extra water was never offered. The breakfast sandwich with ham and cheese was inedible. It was cold and tasteless and difficult to chew. I've been on about 30 international flights. This was one of the three worst ever."
Plussat: "The crew were friendly and helpful."
Miinukset: "I think the Brie cheese I ate made me sick afterward. I wish the staff had brought water around more."
Plussat: "service on the flight was excellent pilot helpful and informative about weather and delays"
Miinukset: "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"
Miinukset: "According to my itinerary, we were scheduled to fly from Marrakech to Casablanca on Royal Moroccan Airlines flight 402. There was no flight. My itinerary also said we were to fly out of Casablanca on American Airlines. After sitting at the gate for over 2 hrs. in Marrakech,one of the ground crew members told us our flight had been canceled, but we were never notified. The supervisor refused to give us a letter stating that they screwed up by either sending us to the wrong gate, or that the flight had been canceled so I could get my money back thru my travel insurance. She said the flight was not cancelled so it wasn't her fault. No flight left from our gate. She refused to help us book another flight. I had no smart phone to book another flight and she told me, that was too bad. I asked what should I do, she said "that is your problem not mine, I cannot help you." There were 2 others they sent to the wrong gate and 6 others who had the same problem as us. Later 2 others, on a different flight with RAM, walked up to the ticketing section and said they were sent to the wrong gate and missed their flight too. I need a letter from someone so I can retrieve my $1800 back from my travel insurance because we had to book other flights and stay an extra day in a hotel in Casablanca. I don't feel that is asking too much. We were there early to fly out and did everything they told us to do. Luckily, someone cared enough to let me use their smart phone to book another flight and hotel or this could of been a real tragedy."
Miinukset: "I ordered a kosher meal and did not get it. I had nothing to eat for 15 hours"
Miinukset: "flight was late"
Plussat: "Lots of space"
Miinukset: "Left late, lack of coordination"
Plussat: "I liked the entertainment, the food and the good service from the ladies and gentlemen"
Plussat: "Great selection of movies. Got food and was able to sleep some."
Plussat: "Service was good... Overall it was pretty good"
Miinukset: "The seats didnt have individual a/c and it was kinda hot... Also the ligjts were not individual"
Plussat: "We did not get Kosher meals even so we order it while buying the tickets. The crew was very nice and help us with the kids meal"
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Miinukset: "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."
Miinukset: "Plane delayed and overbooked"
Plussat: "On time"
Miinukset: "Charles dGaul airport security was redundant and slow. A more cohesive flight change would have been better."
Plussat: "Boarding line looked long but it was quick and easy. Seats were more comfortable than other economical airlines. The flight was a short one so no food was needed although offered at cost, and for entertainment I had my music and a book."
Miinukset: "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
Miinukset: "One hour late. More legroom than expected. Creative fast boarding"
Plussat: "The crew amazing"
Miinukset: "To much delayed the flight"
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Miinukset: "Accent and descent were extremely fast and caused ears extreme pain."
Plussat: "Great beer selection on the flight. After spending 4 days in Paris with all wine it was great to have an IPA on the flight. More importantly, the service was incredible, airport was beautiful, and transport was seamless."
Plussat: "Overall it was great, the fast boarding was efficient. It was a quick flight but space at seats are good."
Miinukset: "Slow boarding at plane, seats are not reclining."
Plussat: "Flight was ok once we finally got on the plane. Very basic but ok for a short flight"
Miinukset: "Customs clearance que was ridiculous, a massive line that was slow moving. Took well over an hour and got out of control as many people on the flight tried to fight there way to the front. I’ve traveled to many many countries over 30 years and it’s one of the worst travel experiences I’ve had. The one easyjet person that we could find had no clue and all he could do was try and hurry everyone up which added to the panic and made it worse. I won’t be rushing back to france."
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Plussat: "quick flight staff excellent"
Miinukset: "Very. bumpy lots of turbulence I know that's not the airlines fault but you asked what I didn't like."
Miinukset: "My luggage box has been destroyed and now I have to deal this task with easyJet"
Plussat: "Nothing, I won't use that airline never again if posible"
Miinukset: "Customer service /experience was awful"
Plussat: "Good price and a very comfortable journey."
Miinukset: "All was good."
Plussat: "The EasyJet crew are always excellent - friendly and welcoming."
Miinukset: "The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening."
Plussat: "On time and very well organized"
Miinukset: "U have to pay for water"
Plussat: "Overall plane ride was smooth."
Miinukset: "Big delay causing me terrible losses."
Miinukset: "Too warm in airplane at boarding and took to long to cool"
Plussat: "We had to pay 60$ for our carry on and it probably costed more than our entire ticket. I am so upset and infuriated at the fact that we weren’t warned in advance. The last easy jet flight we took a week ago we didn’t have to pay for our carry on."
Miinukset: "The flight was delayed over 3.5 hours, and the employees were unable to explain the cause of the delay. The employees of the airline in CDG were receiving contradicting information and letting the passengers know contradicting information. They told us they would provide money for food, and the money they provided was only 4.5 euro, not enough to get a bag of chips. The experience going to Venice was horrible with easy jets."
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Plussat: "The staff are always pleasant and cheerful"
Miinukset: "Plane less comfortable than usual. CDG display boards rarely up to date. This flight is nearly always delayed."
Miinukset: "They didnt give me to carry laptop bag too. Only one hand carry include."
Miinukset: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Plussat: "No problems"
Miinukset: "Not enough legroom"
Plussat: "The fact that it was on time which is unusual between Charles du Gaulle and london"
Plussat: "easy boarding"
Miinukset: "baby behind us would not stop playing with the trays, was very irritating the entire flight. crew did nothing about it and all parent kept doing with apologizing. maybe make available locks for trays to help parents with babies to help control there fussiness or move them to front so no one is in front of them to experience banging on their seats."
Plussat: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."
Miinukset: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."
Miinukset: "Late and the crew wasn't helpful"
Miinukset: "The check in crew was poorly trained and rude. At the check in gate, we asked the check in agent if we could carry on the roller board suitcase we normally use as a carry on for all or flights. We were assured we could. When we arrived at the gate we were told the case was too large and could not be carried on. We were then charged 60 euros for checking the bag when the cost at inital check in would have been only 54euroa. 5)3 gate check in crew were very rude!!! We travel a lot and have never had such a poor experience."
Plussat: "I got what I expected"
Miinukset: "I dont have any complain"
Miinukset: "The system was down and had to wait in line for a long time to get my boarding pass and had to rush through security to board on time"
Plussat: "I take this line to try a low cost trip."
Miinukset: "It's a trap, if you sum all the fees and extras, then you realize that it's no low cost. The personal are rude, offensive, the plane is uncomfortable, the takeoff and landing were messy."
Plussat: "Customer service was good"
Miinukset: "Delays both ways, hours waiting, no update throughout the process and if we are even 10 minutes late after staying updated online with the delayed flight times, we get told off satimof weeks can't board the flight."
Plussat: "Fligh attended were so friendly."
Miinukset: "Boarding was a hassle for not only for us " family of 4" but also for a lot of customers. So basically one of the boarding workers went through the line and ask how many luggage do we have. My dad said she already checked once while we were waiting by the gate. Anyway we made the line and basically the 2 nd time that she checked our loggage and I said we r 4 ppl and each one carry on and she said that besides carry on we had 2 back pack which we fit laptops . She checked and left and when we start boarding the said oh wait here you have 2 back pack so we need to pay for each carry on €60. She not only pulled us out of the line but also asked too many customers to go out of the line and fit even their small purse inside carry on. I was so mad cuz she already asked 2 times Before boarding and she didn't say anything. And during boarding she made us to leave the line and got the back packes inside the carry on . We travelled 3 countries in Europe w one back pack and one carry on. This was my first time ever experiencing this . I would never ever take any flight w easy jet again."
Plussat: "Spacious leg room Smooth landing"
Miinukset: "Flight was delayed 1 hour Conflicting directions from ground flight attendants We had a small purse and a backpack as carry on. The flight attendant let my mom in with a backpack, paper bag, and a small flat purse. My sister and I, on the other hand, was carrying a backpack and a small purse each. The flight attendant told us to fit our purses in our backpacks. We ended up paying for a checked baggage. Even with one carry on, we were not able to put it in the overhead compartment and we just placed it under the seat. We did not mind paying but we wished that the rule is applied consistently."
Miinukset: "No boarding gate was printed on our tickets. No boarding gate was displayed on the airport screens. We arrived to CDG 2 hours early. But the airline closed boarding a half hour before the flight time on the ticket. We and others were then not allowed on the flight despite the fact that screens at the gate still said "boarding". When we tried to reschedule the Easy Jet information desk quoted us prices significantly higher than those we found online on our phones at the same time. We had to buy all new tickets spend the entire day in the airport and were fined by our hotel for late check in. Huge loss of money and waste of time. AVOID THIS AIRLINE!"
Miinukset: "They made us pay 47 dollars to check our bags but when we got in the plane other people had the same size bags in the plane. We weren't told we didn't had to check them in."
Plussat: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."
Plussat: "Besides the baggage ckeck in, the rest was good; boarding, flight and crew."
Miinukset: "I am disappointed with the baggage weight and the carry-on policy. They should be more flexible with that. Its only one carry-on per person but should not be counting on purses, lights back packs or laptops. I paid $94 for two checked baggages and only had my small carry-on and a little back pack with my personal stuffs when before boarding the crew ask me to make my bag fit into the small carry-on. Totally disappointed."
Plussat: "I regularly fly between Luton & Paris. The Easyjet staff are always happy and professional - on this flight Christopher & Sarah. Their welcome is sincere and the warmth of their hospitality is maintained throughout the flight, as it is with many of their colleagues. I ordered hot food which was not anything beyond OK - but it was as expected, and promptly served on the short flight. The variety of drinks and snacks is good, and the offers on boutique products is worth a look. The flight was comfortable and on time."
Miinukset: "It seems that fairly regularly the overall experience is marred by inconsistent levels of service by the support services at Luton Aiport (which I believe is run by Menzies). Over several occasions I have waited some time for steps to arrive, and yesterday, it was the availability of coaches to take the passengers to the terminal building. It is as if there is a breakdown in the overall organisation, which is not directly the fault of Easyjet - but being their home base, over which you would expect that Easyjet could exert some influence. The delay was not severe on this occasion, but just takes the edge off an otherwise pleasurable experience."
Plussat: "Flight was ok."
Miinukset: "I tried to add my suits cases before the flight. I did several times. Finally I got an confirmation that they have been taken the fee which was 44 euro. (I have a copy of the note.) I showed up at checking counter for check in. They said there were no evidence of payment at all. I showed my note. Since I was in the other country And weekend, I really can not access my bank account. Also security reason also. The rep told me The fee is now 47 euro each bag. Now I was asking to pay 94 euro for my suit cases. I spoke to Manager (customer service leader) Celine about whole thing. She saw my picture (it said "you have successfully update your booking. and 44.46 euro has been taken.). She told me it does not mean anything. It just says updated.???? Am I missing something? It said the fee has been taken. I told her I don't mind to pay the fee. I asked her so many times please let me pay 44 euro For 2 bags, NOT a 94 euro for 2 bags. She said there no exception. The computer said NO evidence of payment. I have to pay 94euro for 2 bags because there were no Evidence. There is an evidence. I paid 94 euro at the checking counter for 2 bags. why they were cheap price? There is a reason for that. I learned from this unfair service from EasyJet. I will never recommend anyone and I will never take it in the future. I have should stay with Air France or Virgin Atlantic from the beginning."
Plussat: "Price was great!"
Miinukset: "Delayed return flight caused a huge inconvenience with public transportation."
Plussat: "Everyone was really nice, got us there safely!"
Plussat: "Staff are very friendly."
Miinukset: "Paying for luggage was not expected."