Crew member was extremely helpful with all passengers and was trying to make everyone comfortable .she had a cheerful disposition.
Spend 10HOURS on the phone to get on scheduled plane. BA made wrong date and was send in circles. 11houts before flight I bought different tickets to get back on time to LAX. No help from Finnair, British Airways and Kayak. Had so much stress and insanity from representatives about my flight. Kayak MUST have 24 hours live person. Was calling from Vilnius and getting machine from noon until 6pm, Vilnius time. Does Kayak knows calling rates!!! This was WORST experience ever!!!
Long security lines at Stockholm airport. Completely full flight, we were at back of plane
I loved the FinnAir blueberry juice
Flight was delayed and they didn’t have any vegetarian meal options. You had to reserve online for a vegetarian meal. On other airlines you don’t have to reserve your meal restrictions. I was left starving the whole flight because they only had one meal option which was meat.
Finally checked COVID docs when at baggage drop or check-in rather than at boarding one by one with an understaffed crew and asking for print-outs, baggage loaded on same plane as owner of said baggage , almost left on time, friendly cabin crew staff (yays across the board)
The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours.
Miinukset: "staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors."
Plussat: "Female Flight attendant was very rude"
Miinukset: "Their app wouldn't let me pay for a checked bag early so I was charged almost double the cost!"
Plussat: "Super friendly and never skipped the details."
Plussat: "We finally got there."
Miinukset: "Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane."
Plussat: "That I got home"
Miinukset: "Haha where do I start. The experience overall was poor. One of my flights was canceled by British and they claimed I cancelled it. It was a hot mess all the way around. This left we standing outside the airport in Indi for nearly an hour."
Miinukset: "Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival"
Plussat: "We had a delay in boarding and the gate crew kept us updated every step of the way. BA remains my favorite to fly long-haul: even in coach, the seats are reasonably spaced and comfortable, the meals are tasty and filling, and the cabin temperature is consistent. Especially appreciate the wine with dinner, which always helps me sleep half the flight away!"
Miinukset: "The entertainment system on our plane failed in (according to the flight attendant) about half the rows, including mine. That didn't just mean spending 7 or 8 hours of a 10-hour flight unable to watch films, check the flight map, or charge my phone. It also meant that I couldn't call for a flight attendant or even turn on my overhead light, which was really inconvenient."
Miinukset: "way too crowded"
Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Miinukset: "Was surprised that you have to pay for all drinks. They want 2.50 for a baby can of coke."
Miinukset: "If you want to reserve your airline seat (I'm talking a standard economy seat) you have to pay $34 per seat if it's 24 hours or more before your flight. Guess what happens at 24 hours? The airport takes over and you're stuck in the middle of a crowded 10.5 hour flight all because you weren't able to select your seat ahead of time. Just another money grab from a tanking airline."
Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"
Miinukset: "Flew into 1 concourse a few minutes late had to go through security checks and run to make boarding in another concourse. No place to use the restroom along the way, I will avoid Heathrow at all costs when traveling in the future."
Miinukset: "Waiting 6 hrs"
Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Plussat: "Quick boarding"
Miinukset: "Service was poor, flight attendants were rude."
Plussat: "very comfortable but because it was not a full flight"
Plussat: "The plane was new. The crew was awesome and the flight short."
Plussat: "- Boarded and left on time (both flights) - Crew was excellent - Free wine with dinner even in economy! - 787 is super comfortable and enjoyed the entertainment selection as well"
Miinukset: "Planes should just be boarded back to front. Also, it seems that boarding just isn't announced at the gate tomorrow."
Plussat: "Economy plus was great. Economy was a little rough for me as seating was much less comfortable"
Plussat: "The 787 aircraft is better"
Plussat: "generally clean, good crew"
Plussat: "Classic, reliable and trustworthy British Airways. Does what it says on the tin"
Miinukset: "Very full flight but still comfortable"
Miinukset: "You never gave me the opportunity to pick my seat and I was given a window seat over and back with 2 fat pigs next to me. What the hell were you thinking. You baggage personnel stole the gifts We purchased for our grandchildren in the Baltimore airport terminal baggage area. Where was TSA security?"
Miinukset: "Extremely uncomfortable flight with unending turbulence. Seats horrible. Entertainment poor. Crew did not offer enough refreshments. Not a great flight..."
Plussat: "The crew was very attentive and especially pleasant."
Miinukset: "The crew was very attentive and especially pleasant."
Plussat: "Efficient and convenient."
Miinukset: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"
Plussat: "Made up for time due to a big tail wind"
Miinukset: "Took off late and had to wait 45 minutes for luggage"
Plussat: "Was happy that there was an empty seat in my row which allowed for a little more space and comfort. Food was filling and pretty tasty with free wine & spirits. Staff was friendly."
Plussat: "The variety of in-flight entertainment options. The headrests. The staff was particularly helpful and courteous."
Miinukset: "Not really friendly. Nothing to drink. Super separated from my husband. Baby crying the whole time."
Plussat: "The food was really good, and we were served tea with scones, clotted cream and jam towards the end of the flight. VERY friendly and nice crew."
Miinukset: "Cramped seats - unsuitable for this 6' tall girl"
Plussat: "Really attentive crew! I wasn't feeling well towards the end of the flight, and a flight attendant made sure I was okay and gave me some water."
Miinukset: "Landing was a bit rough."
Plussat: "Cabin crew was very good"
Miinukset: "Cabin temperature was a little warm."
Miinukset: "smallest coach I have ever been in. very squished and I was next to my wife at 95 lb and a skinny young man who took no room at all. I am only 5'9" 170. But thats how the flights get so cheep"
Plussat: "Quick flight with no issues"
Miinukset: "Little cramped."
Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Miinukset: "they have removed the eye mask and toothbrush from the long-haul night life kit. Also the new seat have different headrests, that don't bend"
Plussat: "Everything was fine."
Miinukset: "Small seats."
Plussat: "Flight crew and the actul flight was great."
Miinukset: "The food was terribl"
Plussat: "The actual Iberian flight to London was uneventful."
Miinukset: "The single bright spot in this entire travel experience was an American Airlines employees named Rebecca A. This was the worst trip of my life, and I had real fears of missing the once in a lifetime experience of being at my good friends wedding. 1. My original flight plan was to leave on a Saturday afternoon from Salt Lake to Chicago to Madrid to Oviedo. My friends wedding in Spain left little wiggle room for dates. My flights were canceled 3 times, and I was never notified. I was also subsequently dropped from the connecting international flights, all without any notification. I found out at the airport, that the canceled morning flights from Salt lake City to Chicago actually departed. 2. I then basically had to re-book the entire flight and was offered no reimbursement or selected seating for the upgrades I originally purchased. I spent quite a while on the phones to do this, not including the many hours already spent trying to understand and rebook the flight situation. These were confirmed the Friday before I flew out. 3. The new flights left on a Sunday afternoon. I was flying to Dallas, then Madrid, and finally Oviedo. I was notified 2 hours before departure that my Dallas flight would be delayed. Given my previous issues, I quickly looked at all my flight info and realized I would have 10 minutes from landing to now make my connecting flight from Dallas to London. This was impossible. There was no mention from the notification that I would have been stranded in Dallas had I gotten on this plane. Who knows where my luggage would have ended up. 4. This is my 3rd re-booking, and I will ultimately miss almost 2.5 days of my vacation, non-travel time in Spain. 5. The new re-booking is to Dallas to London to Madrid to Oviedo. I am now getting in Late Monday night instead of the original early Sunday afternoon. Again, there is minimal seat help or offerings in the re--booking, and I still have not even left my original destination. Additionally, I have to pay much more for any possible seat upgrades given the last minute options. 6. I decided to just cancel the Oviedo flight and will likely not be reimbursed for my seat. The return trip somehow left off my TSA preapproved status. Normally a minor annoyance that I had to stand in long lines, I was now exhausted from the long list of horrible travel experiences. 7. I would also recommend that seats not recline so far in future airplane builds. I am 5'7''. When the family in front of me leaned teh seats back to full capacity, my knees were immediately hitting the seat for 8 straight hours. This is just bad luck flying and not the airlines fault. However, please remove the full recline ability."
On time arrival. No food or drinks.
The ticket it’s to expensive for what they offer. It was no order in the line and because of that they make me check our luggage without any other option because there was no capacity en the cabin. They deliver the luggage 1 hour late of our landing. The seats are very uncomfortable, no food and entertainment included. Not recommended.
More people at check-in but I understand there is staff lacking.
American Airlines is the worst. Every time I’ve flown with them, there’s constant delays or cancellations. This particular flight was delayed four times
The service was absolutely terrible, check-in had a line that wrapped around the corner, that took about an hour and a half, boarding began late, our plane was scheduled to depart at 5:10 we didn’t depart till 5:50. The service on the plane was absolutely terrible as well. They had no cabin wifi as advertised, no amenities as in drinks or food/snacks. Only to buy, for a 9 hour international flight! I don’t know how or why American Airlines chose to be partnered with this airline. Wouldn’t it make sense to partner with airlines that provide the same care for their customers/guest? Never again.
Could have newer entertainment
Friendly and professional flight attendants. Very rude check in staff.
I requested a special meal 2 weeks ahead of my flight. It was impossible to find a way to do this on the website so I filled out the request form and today (the day after my flight) I receive an email that you are working on my request. While the crew was nice and apologized I think there should be an easier way to request a meal. Please review your website. It is not clear how to go about requesting a special meal. The rest was ok. Had to do an all out sprint to the gate since the 50 min layover was not enough to get to the different terminal in Madrid to my connecting flight. I went straight there. No bathroom stop or time to refill my water bottle. Not sure how less mobile passengers would cover this distance in 35 min before the gate closes, especially when also having to show Covid test etc. at the Gate. American Airlines could also do better on sustainability. What’s with all the single use plastic? Other airlines are able to provide silverware and reusable cups. Why can’t you?
Great service. Sadly internet/wifi didnt work
Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA
Ordered gnocchi- received rigatoni for 15 euros. They don’t serve alcohol on flight
Miinukset: "They lost my suitcase"
Plussat: "Buena comida a bordo y peliculas de entretenimiento."
Miinukset: "Asientos incómodos oara un viaje de 10 horas."
Plussat: "Everything was good."
Miinukset: "There was no problems whatsoever."
Plussat: "Arrived at destination"
Miinukset: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"
Plussat: "It was fine."
Miinukset: "Seats are a little crammed."
Plussat: "Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop."
Miinukset: "The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving"
Plussat: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Miinukset: "Very slow & chaotic boarding process."
Miinukset: "Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there."
Plussat: "Food and entertainment were okay."
Miinukset: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."
Miinukset: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Miinukset: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Plussat: "The flight was short and smooth."
Miinukset: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."
Plussat: "Boarding and deplaning was done in a fast and orderly fashion. Crew members were polite and services were done in a coordinated manner. The food quality and quantity was good. The entertainment system and availability of options was very good. Seats were spacious and the blanket provided was very nice."
Plussat: "The movies and the leg room seemed better then normal"
Plussat: "Crew was very helpful"
Miinukset: "Food could've been better"
Plussat: "Food, Entertainment was state of the art for airlines that is, wine and beer available as choices"
Miinukset: "No so friendly staff but OK, I've noticed other major airlines trying a little harder. but it was OK. It was difficult changing seat assignments and checking in online,"
Plussat: "Fast boarding, friendly staff, clean plane."
Miinukset: "Not even a tiny snack as complimentary for a 3h flight."
Plussat: "On time, polite, comfortable"
Plussat: "Finnair landed their plane so smoothly...."
Plussat: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Miinukset: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Plussat: "Relatively cheap flight"
Miinukset: "Zero legroom. My legs were in aisle."
Miinukset: "Barcelona to Madrid... got the TB section. Chorus of coughers in these days."
Plussat: "on time"
Miinukset: "business class is the same as eco...very poor...LH aslo have regional line, much much better."
Plussat: "The staff was very friendly, polite and attentive"
Miinukset: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."
Plussat: "Crew was friendly and very helpful."
Plussat: "Excellent meal in premium economy. As good as business class on other airlines"
Miinukset: "Boarding process is excrutiating"
Plussat: "Nice people. New air plane Good movie Excellent service"
Miinukset: "4 hours too late"
Plussat: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Plussat: "A short flight but could have some form of entertainment."
Plussat: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Plussat: "service on the flight was excellent pilot helpful and informative about weather and delays"
Miinukset: "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"
Plussat: "Flight attendant didnt help to pup up my luggage; even water was not free"
Miinukset: "food not bad but could be better"
Miinukset: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Plussat: "Orderly Checkin, comfortable seats, friendly hostesses, great food well delivered, on time arrival."
Air Europa is out of my dictionary, erased from my language. I had never felt the worst that a passenger can go through like the experience with this Airline and especially with the agency we bought from, which is worse than them, I'm talking about KAYAK. Our flight was canceled without notice for August 8th, we began the nightmare of starting to try to refit on another flight to return home from July 23rd when we found out and no one could help us for thirteen days calling every day. Kayak blamed Air Europa and vice versa. Finally we were stranded thanks to Kayak and Air Europa from August 8 to August 13 because we had to buy other tickets to our destination incurring an expense of $5,000 USD since their options were never given and they kept moving the dates for the 18 of August. Incredible, disastrous, disrespectful to one as a passenger, disorganized, insensitive, nothing professional and I could continue writing negative words there. They did not give us help for hotel expenses ($1,000 USD), or for meals, or transportation. Everything came out of our pocket and money without any approach from them (Kayak and Air Europa). If we had waited for an option from them when they wanted, we would have stayed living in Madrid. Not even if they give me a ticket with all payment I will travel on this airline again. Think about it before choosing them so that they do not harm your vacation or work trip. My recommendation for them is negative 100%
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Plussat: "The flight was with Canary Airways not Air Europa Next time I’ll book with Canary Air direct because Air Europa made a mess with the reservation and are hard to reach"
Miinukset: "Not AirEuropa’s fault but they left before we arrived in Zurich because Delta flight 66 was so late that our 3-hour layover became the AirEuropa flight left before the Delta flight arrived and deplaned."
Plussat: "Open seat right next to me"
Miinukset: "The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person"
Plussat: "Everything was as expected except for the inconvenience of no having food on board."
Miinukset: "Had to pay for food. not a single chip :("
Miinukset: "At check in, our carry-on bag was 1lb over weight and we were told we would need to check our two bags. We saw several individuals with much larger bags boarding the plane."
Plussat: "Comfortable seats from the good old days on board B 737"
Plussat: "Brand new aircraft, excellent communication"
Plussat: "Space between our feet."
Miinukset: "Boarding was approximately 40 minutes late. Food wasn't that good. For breakfast it appeared the crew was running late because the plane was to land within the hour. The crew were passimg the meal quickly and didn't pick up mine or some of the passengers garbage telling us to leave it in front of the seat."
Miinukset: "The boarding is very bad, you can not board 400 people in 15 minutes, the result will be, you will arrive one hour late! Also, Why the crew wear gloves when pick up left overs but not when serving the food? Really the crew training, it is very poor to sat the least. Arlindo."
Plussat: "Crew very pleasant and professional. Priority boarding worked very well"
Miinukset: "Bridge did not work on arrival. Used bus. Sky priority but then they stuck everybody on like cattle."
Plussat: "They we're on time and orderly boarding."
Miinukset: "I did not like the fact that you Kayak did not put notes in booking about having to buy a SEAT AND TO PAY FOR HAVING TO PAY FOR CHECKING A BAG. YOU NEED TO TELL PEOPLE UP FRONT WHEN WE BUY A TICKET THAT IS A LOW PRICE ALL THESE EXTRAS HAD TO BE PAID. PLUS THE TICKET COUNTER DOES NOT TAKE PAYMENT FOR BAGS IN MARCO POLO AIRPORT. I HAD TO HO UPSTAIRS TO A SEPARATE COMPANY AND WAIT TO PAY! ON TOP OF THAT. THE AGENTS CHECKING HAD A BAD COMPUTER. 2 AGENTS TO CHECK IN 120 PEOPLE. I KNOW YOU WON'T GIVE THIS INFO OUT SO I WILL NEVER USE YOUR SERVICE AGAIN."
Plussat: "Although I was able to board the airline didn't have my name or reservation number or anything... it was like i never purchased a ticket. I had to wait until the plane was boarded and hope that someone didnt show up to get in the plane. This was the first leg of other connections to go to Amsterdam and it was too close to ruin my complete itinerary."
Miinukset: "I did not appear in the airline system"
Miinukset: "Our flight attendant did not smile ONCE! At check in , we had the good fortune to be carrying exceptionally small carryons. However, two passengers had bags that appeared regulation, but apparently were not. These two people were treated like criminals. I’ll never fly Air Europa again."
Miinukset: "We had to board this plane the old fashion way on the runway carrying your bags and everything. Very uncomfortable and no help. It also was very disappointed to be charged €60 per each piece of luggage returning to Madrid even though they had not charged for the same luggage coming into our destination. The lady at the counter was very cut and dry and was not helpful at all. This was a round trip, no explanation on the overcharged is acceptable. Kayak should warn their customers if luggage charges are going to be added."
Plussat: "The boarding was fast and flight left on time"
Miinukset: "The crew was not very attentive. We asked for cup of water several times until they finally brought it. They gave us the feeling that we are bothering them..."
Plussat: "Fast, convenient flight from Boston to Madrid. Good value for price. He"
Miinukset: "Had paid extra for confirmed seats, which we were told at check-in were not available. Told that the plane was full and to keep boaipasscfor refund."
Plussat: "No delays! Accurate"
Miinukset: "Boarding process they start from back rows first"
Miinukset: "Food very bad, long delay, reading lamp did not work, waiting time at landing, bad airline ... not recommended"
Miinukset: "Everything! Boarding process, delayed travel, the experience was terrible. Never again"
Miinukset: "The boarding was slow and it was hot in this flight."
Miinukset: "Look tasted old and greasy"
Miinukset: "no service, bad food, no individual tv screens, no choice movies"
Miinukset: "only food and water for purchasing no entretainment."
Plussat: "Friendly staff. Good proportion of quality-price for the airfare. Pleasant ride on a Boeing 787 Dreamliner, with features like the electronic dimmers on the windows."
Miinukset: "One hour into flight, the entertainment system shut down. The flight attendants tried their best to revive it, and managed to do so after 3 or 4 hours. All passengers applauded."
Plussat: "The prive was ok"
Miinukset: "Late, disorganized boarding, group pf adolesccentes traveling behind me were very rowdy and on an early morning flight they have to be asked by the flight personnel to be respectful to the other passengers"
Plussat: "The price was great for a direct flight from Boston to Madrid."
Miinukset: "The plane was very, VERY old and extremely uncomfortable. This was an overnight flight, they turned down the cabin light for the first ten minutes but then it was on for four hours, making it impossible to sleep. There was no in flight movie, and there was no way to turn off the antiquated cumbersome seat TV. Really awful to get off the plane and be exhausted. They didn't offer food to the inside rows, only to the window side. When you asked you got an annoyed glare."
Plussat: "I had zero problems"
Plussat: "Flight was smooth, flight atendents were polite, flight time was short"
Miinukset: "Lights were a little bright"
Plussat: "Short flight"
Miinukset: "Not clear how to precheck a bag when booking Cost 30 instead of 15 dollars at counter"
Plussat: "going to Madrid flight was delayed, no body said anything, not one was at the from desk to answer the question about the delayed."
Plussat: "new dreamliner, staff pleasant, wine service very good, seats comfortable, electronics in good order."
Miinukset: "no accom for business or tsa precheck in security lines, Very limited business lounge, food there was very poor, bathroom facility limited and quite old. the online situation is bad. could not get seats as the website said was within 48 hours of flight, but it was not, calling is not helpful, plus you need to speak spanish."
Plussat: "The staff was friendly, but that´s about all."
Miinukset: "NO way to fly overseas. I am a 5´0 ft petite woman and I barely had enough room to in my seat, let alone trying to sleep. The window seat was in economy so I did not expect much but I did not expect to have the person in front me in my lap when they put their chair back. The movie player also did not work: sound going in andout, turning off, pausing- it was irritating."
Plussat: "The employees of air Europa are always so friendly and helpful. The flight, the price, the value for money is excellent."
Miinukset: "I didn't like the breakfast."
Plussat: "Entertainment was non existent for such a long flight. Crew could not speak very good English and weren't attentive at all."
Plussat: "I got to where I was going."
Miinukset: "We paid to have our seats upgraded, only to find out at check in my husband and I had been assigned different seats and not seated together. When we boarded and realized the plane was half empty we shrugged our shoulders. Why? Airlines have become so greedy, I am sure if they could charge for seat belts and toilets they would. Airplanes have become glorified city buses."
Miinukset: "Paying for my seat I didn't fet"
Miinukset: "Very late taking off in both directions with no one providing information to the passengers."
Miinukset: "The seats didn't have their own screen."
Plussat: "Great little plane, no queues, on and off quickly, start the holidays in a very easy, and happy manner. The flight was from Barcelona to Minorca, and we took a twin engined puddle jumper run by Swiftair. Excellent!"
Miinukset: "Not too much. Pretty good in all facets"
Miinukset: "Entertainment tv did not work. Needs a refresh."
Miinukset: "The seating space was horrible. I have used this airline before and everything was good, but this experience was not comfortable. I could barely move in my seat. The rest was good but can work on the space issue."
Plussat: "Movie selection was pretty good"
Miinukset: "Absolutely no leg room , for a transatlantic flight this was terrible. Very uncomfortable seats and flight overall"
Miinukset: "Gate Agents did not indicate reason for almost 2 hour delay. It was for security purposes and nobody told us anything."
Plussat: "Friendly Crew Accommodations Food Entertainment Overall comfort"
Miinukset: "45 minute delay in boarding A little hard to understand their announcements over the PA"
Plussat: "The crew was very nice and attentive"
Miinukset: "The coach seats are too small and restrictive. The flight almost 11 hours!!! I see that as before the trip was in a direct line on the map, not accounting for more than 8 plus hours, not the route is in a curve and much longer. So many hours in those seats is a torture!!!!"
We bought priority tickets which was supposed to give priority boarding before others so that we can get to our seats and easily place our luggage in the bins before others. However, the priority boarding is only into the bus. So we get off the bus we were in a crowd with everyone who did not purchase priority tickets. So the very purpose of purchasing priority tickets was gone.
The flight from Milan to Warsaw was terrible - not enough time for the change, had to check-in at the airport, smart pass didn’t work, and the flight was delayed by 2 hours.
Con Ryanair hubo cambio de puerta en el último momento, pero por lo demás todo genial
The 1st flight was late so I missed the 2nd one
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
Great staff, easy boarding
Miinukset: "Space and environment."
Plussat: "Seats were slightly more comfortable than Ryanair."
Miinukset: "Not making us bounce between gates 3 times because they didn't know where the plane was going."
Plussat: "Seats comfy plenty of room"
Miinukset: "The delay which was no fault of Vueling"
Miinukset: "The departure could have been on time."
Plussat: "Vueling is a horrendous company, delayed flights - very bad organisation"
Plussat: "Quick, cheap, and convenient"
Miinukset: "Like riding a park bench through the sky"
Miinukset: "Offering water to passengers. Vueling intends to charge even for water!!!!!????? Outrageous"
Plussat: "Good price"
Miinukset: "Baggage took far too long"
Plussat: "Crew was great and the seats were very comfortable."
Miinukset: "Never had to take a bus to and from plane, so that was different."
Plussat: "Because kayak did not alerted me my flight had to be moved to Miami since is the only city that provides passports the same day. This extra expense costed me over 400$ in hotels gas and extra parking costs."
Miinukset: "Kayak services were terrible and I do not plan to use them again. The website should have alerted me that I needed a passport valid for longer than 3 months to my flight for Spain."
Miinukset: "chairs can't go backwards and are very thin. unpleasant experience for a 4 hours flight..."
Plussat: "Punctuality and safety"
Miinukset: "Food options are very limited"
Plussat: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Miinukset: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
Plussat: "This was a standard flight.... there was nothing special about it...."
Plussat: "The plane was clean and comfortable"
Miinukset: "My flight was approximately five hours delayed and I received no communications from the airline other than changing updates to departure time ranging from two hours to twenty minutes to five hours of delay. Airport staff offered no condolences or compensation."
Plussat: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Miinukset: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Plussat: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Miinukset: "Flight was cancelled and I was not notified or rerouted."
Plussat: "La compagnie a tenté de prévenir régulièrement du retard, par sms et mail."
Miinukset: "Retard de plusieurs heures, un voucher de 6€ censé permettre de « dîner » à l’aéroport... rien à boire ni manger une fois dans l’avion, et pas de compensation une fois arrivé à Paris CDG où nous en avons eu pour 45€ de Uber pour rentrer puisqu’il n’y avait plus de RER..."
Plussat: "cabin crew was friendly"
Miinukset: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Plussat: "The seats were very cramped"
Plussat: "I was super tired and fell sound asleep before we even took off. When I woke up they were providing beverage service and the attendant was so sweet and quietly asked if I felt okay. I found that to be so sweet and like they were genuinely concerned."
Plussat: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Miinukset: "The aircraft was run down, checking in was ultra-slow, and they didn't even put our airplane on a jetway. They bussed us out onto the tarmac instead. They didn't even offer water or coffee on a 2-hour flight included in the ticket - it cost extra."
Miinukset: "Late boarding. But the crew was very nice and accommodating"
Plussat: "Selph check"
Miinukset: "No clear signage at aireport barcelona"
Plussat: "Nice short flight! Nice crew!"
Plussat: "Cheap, comfortable enough"
Miinukset: "Waited 1 hour at baggage carousel before bag arrived: trash was in the seat back pockets when we arrived"
Plussat: "Professional, clean aircraft. Overall very good."
Miinukset: "CONVOLUTED BOARDING PROCESS"
Plussat: "On time"
Miinukset: "Lazy steward talking and the toilet were he was standing next to had all water"
Miinukset: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Plussat: "Ample bag space"
Miinukset: "Cramped seating"
Plussat: "Boarding was very quick and efficient and staff was friendly."
Miinukset: "It was a short flight so I understand why there was no beverage service, but would have been great to have waters passed out."
Plussat: "Not really a like or dislike, we did not have food or entertainment on the flight it wasn't long enough."
Plussat: "Fast boarding"
Miinukset: "Had to pay for the luggage."
Miinukset: "The delay"
Miinukset: "Plane never left. Bused us to Bilbao, missed our flight to Porto. Have to wait in Barcelona for hours. Flying us to Vigo, Spain then ground transportation to Porto., 11 hours later."
Miinukset: "This flight is always late. Sucks."
Miinukset: "Chairs are uncomfortable It was hot during the flight"
Miinukset: "The most rude people I have seen in all my life. I hope the Conpany could fire all of them."
Plussat: "We had to buy sth to eat or drink. It is better to serve 2-3 kind of hot drinks for free."
The plane was filthy again
More than 3 hours delayed
Fast, good loads in and out, totally worth of price.
Plussat: "British Airlines is a great airline company"
Miinukset: "Ryanair pricing / baggage is so rapacious but it does keep ticket prices down...."
Miinukset: "Ryanair’s app was down preventing me from check-in for my flight. When I went to the counter to get my boarding passes printed, the agent informed me that they where going to charge me 55€ per ticket. I think this is unfair! Never flying again with this airline!"
Miinukset: "I was there 10 minutes from my flight because of a lot problems from airline doesnt matter and they supposed to take a flight at 15:30 my flight was delay but we arrived at 15:40 and i was thinking i lost but suddenly i saw that it was missing 10 people more and i was running like hell on it and at the gate they didnt let us to take a bus ... The funny was that the plane departure at 16:20 that was freaking out and Im never gona take that airline ! I always chose Norwegian but i was thinkkng that they have change little bit ° , in Norwegian one time they wait for me 20 minutes 20 minutes ! Ryanair is the most Bad and i feel sad if i m writing for them as well !"
Plussat: "No frills, but for a quick trip it was excellent. Lots of leg room"
Plussat: "Flight on time staff very friendly and efficient. All good."
Miinukset: "All was perfect."
Plussat: "It got me to where I wanted to go"
Miinukset: "The crew were more interested in flirting with each other and seemed oblivious to much else. Once we landed loads of people got up, the aeroplane then started moving again and people were falling into each other - not a single member of cabin crew said anything or encouraged people to sit down"
Plussat: "From arriving at the airport to departing destination airport everything was seamless and perfect. Would like to travel like this every time. Hats off to everyone who involved."
Miinukset: "Being treated like a valued customer. It makes a difference."
Miinukset: "Everything. AND missed flight to Athens!!"
Plussat: "Timeliness. Small airport."
Miinukset: "Limited seating space."
Miinukset: "We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery."
Plussat: "You get what you pay for. No issues"
Miinukset: "The queue on the tarmac waiting to board but I realise they are trying to keep to schedule"
Plussat: "We started boarding much earlier than the time on the ticket, but still left on time."
Miinukset: "The pilots landed in the wrong terminal (it was a domestic Spanish flight but we landed with international flights), so we all had to wait in the airport together without receiving any information for about 20 minutes. The woman working at the airport was very calm and helped us understand the mistake. We are lucky that we didn’t have a connection. I don’t understand how this could happen."
Miinukset: "Terrible time checking in on line .Finally got some help but was told if I did not check in on line it would cost me another 55euros. :0("
Miinukset: "We were forced to get on the aircraft when it arrived late, with another 737 taxiing next to it( I know illegal). Then forced to sit on the plane for nearly 3 hours on the ground in heat. Staff were rude and awful. Everything was stupidly expensive, even water!!! When we eventually got to Manchester we had to wait in the plane again for 45minutes for the bus to arrive to take us to the airport. Only one person on passport control. Where our bags were all in a pile on the floor because of some malfunction. Ryanair flights are hell!!"
Miinukset: "Poor customer service, no information on or apology for delay. Then 1.5 hrs after landing our baggage finally came on the baggage carousel. Again no explanation or info. Very poor experience."
Plussat: "Friendly crew"
Plussat: "The price, and that’s it."
Miinukset: "The airline had hidden regulations that if you are a first time customer will cost you way more than you think. Just be carefull"
Plussat: "Your personal in plain is young, nice and I like them becouse they are smailing all time."
Miinukset: "You can give to pasenger one drink (coffee) like preasen!?"
Plussat: "Got to my destination eventually"
Miinukset: "Flight was delayed over an hour. No explanation or announcements. Everyone just stood and waited for allto board for an hour. They could have told us why we running late."
Plussat: "very friendly cabin crew..... went above and beyond when i needed some assistance highly recommend and will definitely be flying Ryan air again"
Miinukset: "Their website is difficult to navigate, if you are overseas and do not have access to a printer, they will charge 15 Euros to print your boarding pass at the airport. The seats cannot be reclined. It is not inexpensive, as they will make you believe, a charge of 40 euros per checked baggage.... you are better off taking a regular airline, sometimes."
Miinukset: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Plussat: "Good leg space."
Miinukset: "Charging processing fee if checking in is not done online before you arrive at the airport."
Miinukset: "Having to check a bag that will fit in the plane and being charged so much"
Miinukset: "The check-in was long, lots of standing in cramped spaces, and the rep wasn't friendly or helpful. The website was difficult to utilize and app wouldn't download. It doesn't make sense that you must pay 30 euro before you get to the airport and it seems as if you are checking in. But then you find out you have only paid for luggage and not checked-in. Every time I went to website to check-in got diverted back to main check-in page. So, I had to pay 63 euro for them to print. T boarding pass which is absurd! I ended up paying double what I originally paid. I would not fly them again And would recommend that people just pay extra $50 or so for a better quality of airline, seating, customer service, and fees explained up front. These outrageous surprise fees are crazy!"
Plussat: "The sky"
Miinukset: "No entertainment, no food nor beverages, baggages were checked below deck without our approval because the cabin storage was "full"."
Miinukset: "annoying web site. annoying weight restrictions."
Plussat: "The on time flight"
Miinukset: "The kids kicking my seat from behind"
Plussat: "It was a quick flight"
Miinukset: "The employees were just as unhelpful flying to dublin as they were flying out of dublin. Simple questions were met with disdain and annoyance rather than polite answers. We went through 3 different people before finding out that we didn't need to go through any of them which the first person could have told us. By the way the first person was a customer service attendant and he swiftly moved us on to the next line to stand in which was completely unnecessary and a waste of everyone's time. I will never fly with ryanair again."
Miinukset: "Horrible experience checking in. Carry on bag limit was very unclear. Paid extra for Priority Boarding- no use"
Miinukset: "More than 4h late. First and Last time on raynair"
Miinukset: "You really should add the preboading criteria right at time of purchase. Cost $50 per person for boarding passes at airport."
Miinukset: "Boarding was slow"
Plussat: "I got exactly what was expected for the low price. This is a great way to travel light and cheap. The bad reviews are mostly a result of not reading the rules before booking. Don't expect food and entertainment."
Miinukset: "The boarding process could be a little faster if there was more than one person checking people through, but the flight still arrived on time."
Plussat: "Cheap and cheerful.....but that's fine"
Miinukset: "Delayed flight and quite turbulent but can't be helped"
Plussat: "As always, Ryanair tends to be pretty diligent on boarding by rushing people to the plane. No delays, we boarded ahead of time and arrived on time to destination. Their routes and destinations are convenient most of the time."
Miinukset: "There was no priority boarding at the Palma airport. We boarded like the rest of passengers, even when paying for the ¨privilege¨. And they made us board and wait in a line 20 minutes before the official boarding time. While checking our bag, it had one kilo overweight, and at the desk, they made us take things out of the suitcase and put it in our hand luggage. Making us do that for one kilo overweight is ridiculous."
Plussat: "Early arrival. Very friendly crew which is not always the case with ryanair."
Plussat: "Price was great, crew friendly and professional."
Miinukset: "Flight boarded late. Very bumpy ride."
Miinukset: "I could'not check in had an error checking in online and still had to pay the fee to check in"
Miinukset: "There was no food... literally felt like a store on wheels. They just went up and down aisle to sell their wares."
Miinukset: "Price Service Delay Size of seats Attitude of staff Didn't know what was going on, on the ground Didn't know what was going on while in the air"
Plussat: "Seating whilst waiting to board"
Miinukset: "On my flight from Leeds to Dublin the lack of seating whilst waiting to board"