Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
same as from LUX … professional, nice.
Miinukset: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Plussat: "The seats were so comfortable"
Miinukset: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Miinukset: "Fix the damn KIOSKS at Vienna!"
Plussat: "Just as I expected. And I made my last connection easily."
Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"
Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Plussat: "Good for both."
Miinukset: "Bigger seats."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "I love the food"
Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Miinukset: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Light snack and complementary wine"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Plussat: "Good flight, arriving well on time."
Miinukset: "We did not get two of baggage at the destination."
Plussat: "Really friendly staff. Great service"
Miinukset: "The streaming service didn’t work"
Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Plussat: "Service, technology"
Miinukset: "Could not print by boarding card and was not allowed to board in Amsterdam"
Plussat: "Consistently high standards"
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Plussat: "Short-hop flight, fit for purpose."
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "The bags where damaged from the staff"
Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."
Plussat: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Miinukset: "No complaints at all."
Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"
Be clear on Carry on and personal luggage!
Crazy you’re even asking the question when the flight never happened!
Same thing. Extra 5hours and minus food
First time flying with SAS. Decent budget airline. Didn’t like having to pay for snacks and drinks. Seats were comfy. Took off over an hour late after sitting at the gate. Nice crew. Would probably fly them again if the price is right.
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Miinukset: "They contracted with United from Washington LA and United is a mess Btoke our luggage, wouldn’t honor seat selection we paid additional for, uncomfortable, ..."
Plussat: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Miinukset: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Plussat: "New, clean airplane with a friendly and professional crew. It was not as uncomfortable as some of the other airlines I've used, though eight hours in economy is still too much. I chose it in part because of the connection through Copenhagen, which I recommend for an overnight stay. Great city."
Miinukset: "The chicken something or other on one of the flights was truly disgusting, but the rest of the economy food service was okay."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Plussat: "On time"
Miinukset: "Charges for everything"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Nice crew! New A320!"
Miinukset: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Plussat: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."
Miinukset: "We were late and my impression is that the crew is not well organized and costed the delay."
Plussat: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Plussat: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Miinukset: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."
Miinukset: "It was exceptionally on time. Very informative captain without being chatty. Crew was efficient but not very friendly. Food was tasty and sufficient."
Miinukset: "Delayed flight, missed connection, lost baggage."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Decent movie selection and very smooth landing"
Miinukset: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Plussat: "The crew was very kind"
Miinukset: "Nothing :)"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Only that it was the shorter part of the trip."
Miinukset: "Seat was tight and did not recline at all. Back was killing me. Flight attendants came across as rude the way they spoke to the people. No entertainment at all. Not even water was offered."
Plussat: "Scandinavian hospitality showed through all the way. Kind, sharp, attractive staff, prompt service."
Miinukset: "Space is always going to be something I don't like. Meanwhile most of the plane in 1st class sits wide open. Expand business class."
Plussat: "Safe departure, flight and landing."
Miinukset: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Miinukset: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Plussat: "Service on the plane was good. The airplane was on time."
Miinukset: "From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "The screaming children. All. The. Yelling. Kids. Also it was an inferno in there. if it's a packed house and customers are standing in the aisles, do us a favor and crank the AC."
Plussat: "The flight crew were very nice and helpful.."
Miinukset: "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."
Miinukset: "This flight did not occur due to delays."
Miinukset: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Plussat: "Everything was on time!"
Plussat: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Miinukset: "The food was not so good. It looked like they were really trying to cut corners with very small portions."
Plussat: "Passenger and Hannibal and Ben, crook with cop father. Excellent movies"
Miinukset: "Faster arrival"
Plussat: "Movie selection/Entertainment choices were good. Food was ok. Overhead storage space was adequate."
Miinukset: "Seats are awfully small and legroom is cramped. The crew was standoffish and inattentive. Beverage service is lacking."
Plussat: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Miinukset: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Plussat: "Fast bording. All good, no problems."
Miinukset: "Online check-in with just 24h before the flight. Can be a problem if you are travelling"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Flights ran on time."
Miinukset: "Suitcase arrived badly damaged. Crew was rude and inattentive. It was hard to get water during the flight."
Miinukset: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Plussat: "Short flight, friendly crew."
Plussat: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Plussat: "Food and movies were great!"
Miinukset: "Couldn't afford a seat with leg space."
Plussat: "Great food, smooth trip"
Miinukset: "Could use bigger movie selection"
Miinukset: "They lost my bag on a direct flight that was only two hours. Then said it would take 2-3 days to deliver I won't be in Austria 2-3 days. I am very angry and they did nothing to fix the situation just told me to call in the morning."
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "Comfortable seating in PLUS"
Plussat: "Thanks to the staff while checking in my luggage I was able to check my bags directly from Stockholm to Mexico City via preventing me to loose a lot of time in London where I was supposed to check in and out because I purchased my trilp in two different segments"
The bathrooms were not very clean and the water would accumulate in the sink
The space for economy was reasonable. The flight was delayed 2 hours, changed gates 3 times, the food was mediocre, the entertainment was outdated, the worst part of the flight was the service by the crew , total lack of hospitality, bad manners, lack of care.
For long flights, 2 full meals should be served.
Good cabin crew, Wi-Fi availability al through my trip.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Plussat: "More leg room"
Plussat: "The crew was OK, but nothing special."
Miinukset: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Plussat: "More space in business class (777-300) than many other airlines."
Miinukset: "Entertainment very limited. No adjustable air vents in this aircraft"
Plussat: "Check in agent extremely helpful and friendly."
Miinukset: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Plussat: "Incredible staff. Super polite"
Plussat: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Miinukset: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Plussat: "Air. France usual"
Miinukset: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Plussat: "On time, no hassle."
Plussat: "Crew was wonderful and welcoming!"
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Plussat: "Fantastic Crew!"
Miinukset: "Seats are comfortable but tight."
Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Plussat: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Plussat: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Miinukset: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"
Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Plussat: "Comfortable, hospitality and wonderful service"
Plussat: "Nice staff, very professional and helpful."
Plussat: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Miinukset: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Plussat: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Miinukset: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Miinukset: "The room between seats is unbearable."
Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"
Miinukset: "It was delayed"
Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."
Plussat: "Crew was great."
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "No delays, service with a smile"
Miinukset: "Nothing to report."
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Plussat: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Miinukset: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Plussat: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Plussat: "Panamá airport is a disaster, unorganized and dirty"
Miinukset: "Panamá airport"
Plussat: "Excellent choice of movies. Great service. Friendly crew."
Miinukset: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."
It's terrible to do not provide food at all at international tranocean flight
Miinukset: "My first flight was so delayed that I missed my second and had to stay in Reykjavik overnight. I didn’t make it back to Denver when I was supposed to."
Plussat: "Crew nice"
Miinukset: "Flying in general in uncomfortable. The is nothing complimentary from the airline expect a very small cup of fluid."
Plussat: "The crew and cabin was nice."
Miinukset: "Bag drop off. I arrived 3 hours before the flight. Could not check in until a little over two hour before the flight. Two customers groups had never flown before and held-up the line for over 40 mins. The counter Agents had no idea there was a line of people wanting to drop off their bags."
Plussat: "crew was fine; Helsinki airport is nice"
Miinukset: "boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling."
Plussat: "Free entertainment, free checked bag."
Miinukset: "Chairs are too firm and uncomfortable for a long flight."
Plussat: "No wait time"
Miinukset: "More space"
Plussat: "Flight was good"
Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."
Plussat: "Crew first rate, very attentive."
Miinukset: "Considering the substantial added cost of upgrading, ticketing and boarding process needs improvrment."
Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."
Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."
Miinukset: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"
Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."
Plussat: "The flight is self was fine."
Miinukset: "Waiting area at KCI was extremely disappointing, containing only restrooms & water fountains. No food available to purchase after going through security. Baggage check-in area was within the American Airlines area and was practically invisible. I missed it and had to walk back to check my bag. Found out after going through full Security measures that Icelandair does not participate in TSA Pre-Check I didn't know that airlines could not to participate in TSA Pre-Check. I did not know that no meals were included in the flight. The meals you could buy were very expensive and very small. After waiting 2 hours to board and being on a 7 hour flight, I was very hungry. Glad I took a few Oreo cookies. The airport at Reykjavik was an absolute zoo, totally disorganized. People were in very long lines and many of them sitting on the floor. I will not fly Icelandair again."
Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."
Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"
Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"
Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."
Miinukset: "Refreshment cam 3 hours after departure Wait lines everywhere because the plane was not ready when they opened the gate"
Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."
Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."
Plussat: "Crew very nice, food delicious and nutritious"
Plussat: "The staff was very nice"
Miinukset: "We were delayed almost 45 mins sitting on the plane without being told why to finally learn we were waiting for a different late plane"
Plussat: "Good service and aircraft. The flight crew's manner and uniforms were very sophisticated and reminded us what inflight service could be. US carriers could learn from Icelandair."
Miinukset: "The food offering was very limited."
Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."
Plussat: "Comfy seats, tasty food"
Miinukset: "I've never had this kind of long boarding time... It took about 45minutes for all passengers to board."
Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."
Miinukset: "No complimentary meal for international flight or even snacks. Food for purchase not great and expensive. Seats not very comfortable and in our row could not raise arm rests."
Miinukset: "The seats were too narrow."
Plussat: "great service, no complaints whatsoever."
Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."
Plussat: "Size, prices, flight attendants."
Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."
Plussat: "Friendly service in Saga class, good food"
Miinukset: "This is a low cost airline, so don't expect much. Saga class which is sold as business is nowhere close to business class. The seats are the same as first class on domestic US airlines and recline only a little. The airport in Iceland is horrible, completely congested, expect long lines, no priority lanes, missing your flight and nobody cares. I will not be flying this airline again."
Plussat: "Crew service"
Miinukset: "Flight delays"
Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."
Plussat: "This flight was 100% full, so I was bumped to first class"
Miinukset: "Stood in line at check-in for almost an hour. No free food nor snacks for an international flight. Movie selection is minimal and outdated. Beverage service was also limited."
Plussat: "Reasonable amount of leg room."
Miinukset: "Late aircraft arrival, 1:05 late departure, very crowded boarding area."
Plussat: "We were delayed about an hour and half, waited on boarding line, which were not controlled and people kept cutting in, buses to tarmac in freezing cold, no Agent at baggage recheck with short connection. They crew turn off air way too early in the cabin. People are in winter gear and cabin temperature is not comfortable. On the way to Iceland, it was too warm on the plane for the entire duration."
Plussat: "Ain't like them at all"
Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."
Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."
Plussat: "Crew was helpful. Legroom was good."
Miinukset: "We had to buy headset and food onboard for an international flight of seven hours. Cheap airline, charging premium prices. We will never fly Icelandair again."
Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."
Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"
Plussat: "Good crew and service"
Miinukset: "Tough landing at DC but it was the wind"
Miinukset: "30 min to de-ice an E170? Why?"
Miinukset: "No delay. Seats were horribly uncomfortable."
Plussat: "Flight was short."
Miinukset: "Everything else"
Miinukset: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Plussat: "Crew was great from checking in to the flight attendant and cockpit."
Miinukset: "Weather delay 5 hours"
Plussat: "The seat wasn’t very comfortable"
Miinukset: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Plussat: "Seats were not too cramped."
Miinukset: "Wifi that actually worked."
Miinukset: "I had little leg room"
Plussat: "It was on time"
Miinukset: "The crew, the flight attendant was very rude"
Miinukset: "The WiFi to work."
Miinukset: "Delayed more than 2 hours"
Miinukset: "The wifi was out so I was unable to do what I needed to do and I was unable to stream music"
Miinukset: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Miinukset: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Miinukset: "Baggage lost."
Plussat: "They let me sleep"
Miinukset: "Not enough food options"
Plussat: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Miinukset: "On time, loaded quickly,ramp access to exit the plane."
Plussat: "Crew was nice and kept us updated."
Miinukset: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Plussat: "I landed safely"
Miinukset: "American is always delayed, every single flight."
Plussat: "Entertainment good"
Miinukset: "Legroom bad"
Miinukset: "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
Miinukset: "They lost our luggage even though we have 50 minutes between connecting flights."
Plussat: "Nothing, they’re awful."
Miinukset: "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
Plussat: "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
Miinukset: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Miinukset: "Too cold on the plane"
Plussat: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Plussat: "I did not die"
Miinukset: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."
Plussat: "Online check in scanning my phone and having my seat already picked out. Informative while on the flight and great spacing. Also like to know that there still is free carry ons allowed."
Plussat: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Miinukset: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."
Miinukset: "Flight cancelled. Thanks, Obama."
Miinukset: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Plussat: "General professionalism of crew"
Miinukset: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Miinukset: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Miinukset: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Plussat: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Miinukset: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Miinukset: "My flight was overbooked. I almost didn't make it home."
Miinukset: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Plussat: "The crew went out of their way to see that I was seated easily before the crowd came on board."
Miinukset: "The cookies are ok but not very refreshing. I prefer Pepsi to Coke. Being in a wheel chair, I didn't have the option to stop at a food place to get something to eat before boarding. It was so extremely cold in the cabin."
Miinukset: "Worse experience ever."
Plussat: "Since you can not pay for pets online- I stood in line over an hour to pay. Then the CS wrote the wrong gate number on my ticket and I went to the wrong terminal that didn't connect. They took me in a van to make the flight."
Miinukset: "Pet pay options online"
Plussat: "The American Airlines crew was very friendly but completely clueless about the details of the delay, our connection and the connecting airport."
Miinukset: "The American Airlines staff assured us that if we got stuck in DC we would receive hotel vouchers. Not only did we not receive hotel vouchers but we were denied access to our rescheduled flight the next day and forced to rent a car to get us from DC to Massachusetts in time for our event. This "misunderstanding" cost us 2 days of our trip and an additional $500 all together. I have never been more disappointed by an airline in all my years of travel! If we'd been told the truth from the beginning we would of rescheduled the flight for the following day from our original destination and saved ourselves 2 headaches and a ton of money."
Miinukset: "I received a call about two hours before my flight that it was canceled and that I was rescheduled for a day later. I understand that these things happen, but I was given no refund or offer for compensation."