Sao Paulo hotellit Itaim Bibi

Miinukset: Ckean and friendly

Plussat: Thx a lot!! Everything was nice!!!

Miinukset: Be aware of your credit card in Brazil!

Plussat: Helpful Gabriela on reception

Miinukset: Rude and unstudied stuff

Plussat: Clean and neat apartment.

Miinukset: The staff is not exactly friendly.

Plussat: All

Plussat: Very comfortable and clean

Miinukset: Traffic to get out of there every day...Sao Paulo’s problem not a hotel issue, though...

Plussat: Staff is great!

Miinukset: Very welcoming and the staff was amaizing

Plussat: The area was it very nice around the hotel

Miinukset: It's so far from the airport

Plussat: Service and spa

Miinukset: Cleanliness and small bed

Plussat: Great facilities and staff

Miinukset: Nothing

Plussat: staff were extremely friendly and nice, overall stay was great, i would definitely recommend it.

Miinukset: Pillows in the rooms are not comfortable at all, breakfast was not good enough.

Plussat: Perfect Location. Food and Service was really more than I was expecting.

Miinukset: Checkout process. Was a bit slow

Plussat: Nice reception they offer tea coffee during check in Nice breakfast Very good location on Arizona st next to WTC

Miinukset: Swimming pool water was very cold I appreciate their help for organizing a city tour for me but was very expensive 130 usd

Plussat: - location is far from the city center, but in a good neighbourhood and safe, good location for business - breakfast

Miinukset: - old rooms need refurbishing - noisy rooms

Plussat: Everything but especially the unbelievably friendly and accommodating disposition of all the staff. Also, the breakfast spread is up there with the best we have had anywhere in the world .

Miinukset: Loved everything

Plussat: ALL is E X C E L L E N T!!

Miinukset: cheaper parking

Plussat: excellent breakfast, ALL great, personel does NOT understand English and you ask and they reply the wrong answer!!!!

Miinukset: parking people be more polite and understand the needs of some free parking time until checking is completed etc.

Plussat: The staff were really excellent particularly Nataly.

Plussat: Good location

Miinukset: Very small room

Plussat: Extremely nice, friendly and helpful staff Super clean room Wonderful buffet breakfast with many options made to order and live piano music Walking distance to restaurants and shops

Miinukset: Lack of electric outlets in room Wifi not so good Mattress was too soft and transferred motion - my husband and I could feel each other’s movements

Plussat: Incredible bed, unbelievable view! Excellent breakfast. Amazing staffs

Miinukset: Lack of power jacks to charge my phone and equipments. Location is really quite

Plussat: Amazing breakfast. The variety was amazing i wish i could eat a little more, everything was super delicious. :) Super comfy bed and linnen, makes it a pleasant and relaxing rest. Friendly staff and very quiet rooms.

Miinukset: Nothing.

Plussat: Very comfortable Very clean and convenient to near by entertainment places

Miinukset: Nothing really

Plussat: The desk attendance staff was really nica and they made every effort to accommodate our needs

Miinukset: Bathroom is small

Plussat: The personnel at the reception and in general is nice. May be the personnel at the breakfast room could be much more smily and happy to serve their clients... for a 5* this is what a customer expects... to be considered as unique.

Miinukset: The coffee... really bad!

Miinukset: I contracted scabies and they did nothing to help me I stayed there for 8 months

Plussat: The staff are polite and the hotel is good too.

Miinukset: We stayed at the hotel for 4 nights and I booked the Royal Room king which was quite expensive. I thought I would get a big nice comfy room. Just to clear what Royal room king means is that the room is exactly the same as other rooms with a better bed and some additional services like a foot bath, a turning down service, bfast in room and a person to unpack your bags. I only used the bfast in room service once. Price not worth it! Maybe it's my fault for getting the details wrong but I did try to downgrade as I realised that the room I got is not worth the money I paid. Anyway the reception at first said they have other cheaper rooms but then booking.com said no there aren't any cheaper rooms available. Whatever the case I will be more careful next time as when you book with booking.com you don't actually have the flexibility to do what you want. If the hotel is willing to accommodate me then why shouldn't they? I don't like this non refundable, non changeable whatsoever bookings and having the reception and booking.com both being "sorry we can't do anything", while one blaming the other. Sorry but that is not a good service.

Plussat: Hotel so modest in terms of the hottest and price too high and it s old.

Miinukset: the charge

Plussat: Perfect !

Plussat: Excellent staff and fluent English speaking!!! Hard to find in Brazil

Plussat: Staff was amazing!! Everybody was pretty much helpful with everything I needed - people were extremelly polite and well trained. Service was superb!! Will definetely stay again for business and personal reasons - my family and I loved the Hotel!

Miinukset: N/A

Plussat: The staff is really helpful.

Miinukset: The pillows are not comfortable.

Plussat: Big room, great breakfast, good room service.

Miinukset: The absence of a pool really hurts this hotel.

Miinukset: Old room. People banging on my wall the whole night. Staff made a huge mistake of giving me an occupied room. Very bad experience overall.

Plussat: I had stayed here at the beginning of this year, having a great experience. Good Aisén room, very clean and very fast internet connection. This time around room was still large but cleanliness was only OK. Internet connection was slow and choppy. I hope that the hotel management can improve on these issues. Gym continues to be top class.

Plussat: Good location, clean and spacious room

Miinukset: Limited choice for breakfast

Plussat: Excellent service and staff! The restaurant Hub is superb!

Miinukset: Everything was perfect!

Plussat: The beds are clean and comfortable. The bathrooms are clean. Breakfast was decent. Staff are nice.

Miinukset: Check-in took a very long time.

Plussat: Decor and location

Miinukset: The taxi cab they use is double price than Uber.

Miinukset: To loud DJ in the lobby

Plussat: Location

Miinukset: The room was too old and closet was too small. They have better rooms but more expensive.

Plussat: the hotel and restaurant staffs are all helpful and professional. we were so happy when we saw the special decoration for our wedding anniversary. that's sweet! we really appreciate for this.

Miinukset: the SPA staffs were so lazy and with bad attitude. i scheduled a massage for my wife when we checkin. When my wife arrived SPA at 20:55, she was told that she's late. the reservation was 20:30. we were so sure about the time we reserved was not wrong. My wife asked the staff why they didnt call our room when they found we were late? Their attitude made us so disappointed.

Plussat: Service great and nice variety.

Miinukset: I would add something like pancakes with maple syrup and sausages, Also, the glasses for the juice are very small which makes me have to get up several times to pick up a drink.

Miinukset: Breakfast! Orange juice was water tasting fake orange aroma! Terrible ! Coffee equally terrible!!

Plussat: Loved that enormous room, so spacious, it even had a small kitchenete, ironing stool and basically everything you might need, we felt like home briefly, fantastic!

Miinukset: Parking could be free. You might consider the location if you're in SP for first time and only for few days as most of cities' POIs are in half an hour public ride radius. Btw, metro station is accessed by bus and it's over 2km from the hotel.

Miinukset: The check in and check out took a very long time, the front desk was very friendly but very slow. The hotel is clean but the rooms and the dining room are very basic

Miinukset: There was blood on my pillow and the sheets when I arrived. When I told the staff nobody apologized until the next day and they only said. “Weird, we could change you to another room” So gross, and disgusting for a hotel like this.

Plussat: Location and confort

Miinukset: Service

Plussat: Location , facilities, staff and very clean

Miinukset: Everything was good

Plussat: everythjing is so perfect

Miinukset: nothing

Plussat: Great staff, nice size room with blackout curtains, nice area.

Miinukset: Breakfast was pretty bad. Stale cereal, over cooked hard bacon, bad coffee. Bathroom had some kind of leak so floor was wet.

Plussat: The staff was amazing and friendly and they answered all my questions. Location was perfect with all the nice cafes in walking distance even the iguatemi mall and el dorado is walking distance.

Miinukset: The bed was hard and not so comfy. Breakfast was good but the coffee was ok. Maybe I was not used to this style of coffee!