Sao Paulo hotellit lähellä Edifício Itália

Plussat: The top floor bar with amazing views of the city

Plussat: A great hotel

Miinukset: Not much

Plussat: Everything

Miinukset: Price

Miinukset: OLD carpeting, and all that terrible smell in the rooms from carpeting and recycled AC. No windows that open in the rooms.

Plussat: Located perfectly just a block away from the Paulista with access to the great metro system. Few blocks away from MASP. The breakfast is very elegant, served in a delightful space and everything that was served was absolutely delicious. The staff was super attentive, cordial, friendly and very knowledgeable. Our room was clean, nicely designed and very spacious.

Miinukset: Clients should have access to the spa facilities. It’s a cheap and great marketing tool to sell other services and make your guest even happier.

Plussat: Breakfast was great

Miinukset: Coffee Machine in the room

Plussat: Location

Miinukset: It feels like you're in a two star hotel, but you are actually paying for a five star. They do not provide free water in the rooms. The rooms are outdated and there is chipped wood on the doors.

Plussat: Hotel was excellent, staff was amazing, especially Fillipe who helped me out loads. A mistake was made to my booking and I was upgraded. This hotel is a true 5 star experience... and it charges 5 star rates... however, I thought the 5 star rates were competitive with other 5 star hotels. Everything really was to the expected standard so I give it full marks.

Miinukset: I was traveling all around Brazil and by the time I got to Tivoli I had some laundry to do. It cost me 430 reais to do a white and dark load... wooops!!! I should have checked that they were charging 10 reais to wash a little pair of underwear... (may as well just buy new stuff for that price). Bit exorbitant to say the least!

Plussat: the staff

Plussat: Modern, efficient staff, good location and very nicely decorated rooms. Good breakfast selction also

Plussat: A neat, nicely decorated, wall placed hotel in the center of the city, not two minutes walking from the busy Av. Paulista and the MASP museum. It's safe to walk around both during daytime and night. The staff is efficient and good humoured, though they indulge themselves a bit to much in ocasions. The spa, gym and restaurants ara A-class but a bit too expensive. I would have appreciated some all-inclusivce offers as to take more advantage to what the premises have to offer. Excellent on the whole, though.

Plussat: Excellent personal service. Beautiful modern design. Great location.

Miinukset: Expensive.

Plussat: The staff were very friendly and helpful. It's a lovely location, near shops, restaurants, etc. The little outdoor heated pool amongst sofas etc was very pleasant. I was able to do some work seating in the sunshine, excellent for Londoners. The common areas are trendier than the actual rooms which are bit traditional. Overall a pleasant stay.

Miinukset: Little niggles: no printed list of numbers/hotel facilities; spa was ridiculously expensive; kettle was provided but no cups/tea/coffee; hairdryer plug didn't fit in the bathroom plug, had to go out with wet hair (in fact there was a knack to fitting it but some of the staff did not know it); my room was very small, and lastly it was clear that they saved a bit on the hotel refurb as some of the...

Plussat: Being at the center of Sao Paulo

Miinukset: The room was too small

Plussat: Perfect location in Jardins. Excellent facilities (gym, pool...). Good breakfast buffet with most helpful staff.

Miinukset: Upon early arrival (just a couple of hours), I was told I would be charged for an early check-in, which I agreed to. However, I did not find fair that they would charge exactly the same daily rate offered at booking.com.

Plussat: It is at a very convenient location, the room is quite large, the bed is super comfortable. The service is the best of all. I have suddenly developed tooth ache, the staffs helped me find the hospital to get prescription, and helped me find where to get the medicine. I can not thank enough to their help and kindness...... I will recommend this hotel to everyone. It is one of the best hotel I have ever stayed.

Miinukset: No

Plussat: Staff was friendly and able to accommodate us for a late-checkout easily, although it might've been just because of the low volume given the covid-19 situation. Easy to get food from Uber eats, plenty of places that can deliver to the hotel room. The bed was ok, not the best I've seen but comfortable enough for a night or 2.

Miinukset: Almost everything. The room was not very clean (dust at points, a hair in the bathroom door are just a couple examples), and had a weird smell. It's almost as if the non-smoking room was smoked on. Carpet had an old look and a few spots at places. Central AC was broken on our arrival, when we entered the room it was at 25C, and after we tried lowering the temperature it actually got warmer (26C). Had to call the lobby so they could send technicians to fix it, but even so the most we got the room down to was 20C. The thermostat buttons themselves are not working properly and need to be pressed "the right way" to work. We also had to get water delivered to us by Uber Eats because we had an empty minibar at the room, and the front desk didn't let us know during our late night check-in that because of the covid-19 measures we wouldn't be able to get any room service late at night, even though the menu at the room says there's 24h service for drinks and some snacks.

Plussat: Located in a street with restaurants and coffees.

Miinukset: Dear all this one is nothing to do with an Intercontinental. Needs urgently to be refurbished and personnel completely lost when checking in. They gave us a smoking room on the 12th floor. Did not get it initially as the whole floor smelled weird a mix of cigarette and humidity. The carpet was awfully dirty and needed to ask for sleepers and additional shampoo etc. The room was prepared for only one person. At check out I complained and it is there where other staff member told me the smell is because we were given a smoking room on the smoking floor. Overall the hotel is not luxurious at all. The reception is ultra small with 2 old sofas you could see it to the color and material. Not a single decoration for Christmas and New Year’s Eve (we flew from Doha and Christmas decorations were all over the city and hotels for a Muslim country). Deceived and not to go there again.

Plussat: Management of this hotel is doing it right. Not only is this hotel very attractive, management has instilled in the staff the correct attitude for customer service. The staff goes out of their way for guests. A really great stay Nice pool, gym and lobby bar

Plussat: The Staff was amazing. A special thanks to James and Sadrac for being so fantastic. The rooms was perfect and the location amazing.

Plussat: Great location, very clean rooms and friendly staff.

Miinukset: Everything was fine

Plussat: Staff very friendly

Miinukset: Pool very dirty

Plussat: Excellent

Miinukset: The jacuzzi in the bathroom did not work

Plussat: This was my 6th stay at the Renaissance Hotel. Service is impeccable, the rooms are luxurious, and I feel welcome. Thank you for making my stay special.

Miinukset: Everything was great!

Plussat: Wonderful hotel. Gym is excellent. Staff is very friendly. Rooms are big for a city hotel. Breakfast is plentiful. Location is between paulista and Oscjar Freire in the jardins. No complaints!

Miinukset: Pool is smallish since it is in the city.

Plussat: Location, very comfortable bed, stuff very friendly, WIFI works greatly, and I’m simply in love with the breakfast area and fountains in the entry hall!

Miinukset: You might say the old furniture, but that’s also why it’s charming :) Love & recommend this hotel!

Plussat: Great location. Many more cable channels available.

Miinukset: Needs some refurbishment!!!!

Miinukset: The breakfast rooms are like claustrophobic, the rooms are old fashion pool area looks old building with some wellness

Plussat: The pillow menu was nice and the staff was extra attentive and helpful. The hotel's structure is excellent.

Miinukset: Coffee machines at breakfast and at VIP club offer instant, not real coffee. And the hotel discontinued the turndown service, which is a pity.

Plussat: - The staff was very helpful and nice - The location is perfect, a block away from the Paulista - Comfortable room with a nice city view - The breakfast had many delicious options

Miinukset: - The coffee could be better - The pool is smaller than it seems on the pictures

Plussat: Nothing

Miinukset: Absolutely horrible rooms, smelly carpets, cheap bed linen, dark and smelly hotel on the whole.

Plussat: Excellent location

Miinukset: Bed and pillows are inconvenient, air conditioning is noisy, noise from the corridor and from the street, breakfast is awful, personnel hardly speak English, only soap and shampoo in bathroom, towels were not changed throughout whole stay. They even refused to call a taxi for me

Plussat: Room was spacious, comfortable bed, clean bathroom.

Miinukset: Our room was behind the elevators, so had loud noises constantly in the room. The hotel reception staff we found were not friendly on check in

Plussat: The shower (perfect... not usual in brazil) the views, breakfast, the bed, The area ( sounds Gotham city, but is safe), transport, plenty of places to eat, the cine maraba just in front

Miinukset: The carpet in the room

Plussat: great hotel in the middle of everywhere. the breakfast was also amazing.

Miinukset: the room was smaller than what I expected. It mentioned that it is a 4 star hotel but it doesn't really represent that.

Plussat: Good, central location and nice staff.

Miinukset: The bathroom was not clean properly.

Plussat: The rooms are a comfy and clean.Just the metal window from outside was broken,but it didn’t interfere on my stay.The room was a proper one,with all the amenities a good hotel should have,such as: Safe Toiletries Good quality towels Hangers Blankets Laundry bags Do not disturb sign Proper shower and bathtub I would stay at the excelsior again,as I have been in most of the hotels in the area,I found the excelsior better

Miinukset: The window outside was totally distorted,broken and it looked like it could collapse at any time,therefore I didnt open it. As I arrived at 3am,exhausted,I found the check in process too long,taking into consideration that I had already given all my details online at the time of booking.

Plussat: Hinta

Miinukset: Sijainti Siisteys Henkilökunnan kielitaito Meluisa huone Kylmä

Plussat: very friendly and helpful staff. The room was very clean and perfect for recovering from my eleven hour flight from the Uk. A great location, very near the metro.

Miinukset: It was difficult to switch on the air conditioning unit. Maybe it was broken??

Plussat: Nice breakfast, helpful staff, excellent central location

Plussat: location is ok

Miinukset: need refurbishment. naked electric cables in the wall, The staff did not speak english, breakfast is so so.

Plussat: The room has an excelent size. Super clean. Nice bed. Excellent breakfast.

Miinukset: The swimming pool was a bit dirty and it isn´t heated. The smell of the corridor to get to the room wasn´t good, although i think they were renovating the spaces (painting, etc)

Plussat: The staff is really friendly and professional! The location is good, next to a lot of things and on a center part of the city where it’s easy to reach most relevant locations and tourist sites. Rooms are very clean and impressively big, around 50/60sqm with kitchen, living room with sofa bed, a separated office room, bathroom and separated sleeping room with big queen bed.

Miinukset: Hotel is under renovations on some part but didn’t affect the guests in any way. Breakfast is very simple, with not too many options, needs improvement.

Plussat: *supportive staff , receptionist speak English * very good location and nice area with everything around you , malls, Paulista main street, restaurants ..etc

Miinukset: * TV channels, as all hotels in SP , NO ENGLISH channels at all * Breakfast choices limited especially for hot items * No Tea and coffee replenishment in room !

Plussat: The location is great, 4 blocks from Paulista Ave. the hotel is down a drive way, so a bit off of the street made it quiet. Staff very helpful, though the older man who works in reception at night looked like death warmed over, maybe he was having a bad night?

Miinukset: Seriously... get new towels, some of them are so old and thin they had holes in them, a bit embarrassing actually.

Plussat: If you need to stay downtown, is a good option, it has all you need for a business trip.

Miinukset: Not very close to anything good of the nightlife. Not very safe to walk around at night.

Plussat: The location and cleanliness

Miinukset: The receptionist gave me a terrible room overlooking the parking lot even though other rooms in the same category were available and had a much better view. I had to ask to get what I want. Even worse, he started talking to me about upgrading my room even before he told me anything about the room that I actually paid for. For some reason, it seemed like he was punishing me for not paying for an upgrade! Two different reception staff promised me the room would get a birthday decoration as a surprise for my girlfriend and based on my request but nothing happened and the result was an extremely embarrassing situation for me when I entered the room with her expecting the decoration but there was absolutely nothing there. When I complained the next day, they told me they'd investigate and get back to me. No one did! I asked for an extra pair of flip flops because the room had one only and we needee another. The receptionists seemed like they were shocked as if I asked for something complicated or major. And they said they would see what they can do! Seriously? For a pair of disposable flip flops? Obviously I didn't get anything. I'm really upset about how the hotel handled me during my stay there

Plussat: The staff was excellent! The location was excellent. The room on first appearance looked clean. However there were prices of the wall in the bathroom coming apart and there were stains on a pillow and towel.

Miinukset: It needs a little updating in the rooms

Plussat: ROom set up and location

Miinukset: Airco in room was not working properly. Next day we said to the staff. We just stayed one day so was not much that could be done for us,

Plussat: Locations is great and rooms were very comfy and clean!

Miinukset: The Hotel was to crowded and we always needed to wait a long time for the elevators.

Plussat: Nice location but property needs better maintenance.

Miinukset: old dirty carpets, dirty walls, old furniture.

Plussat: Very good location.

Plussat: The professionalism the staff exhibit. Staff will do anything to make the guest feel comfortale. The safety in the building. The location (Consolação Subway Station). Breakfast.

Miinukset: Not diverse staff (only white people). Security is anoying.

Plussat: Only 5mins walk from metro station then its 15 mins on metro to Tiete coach terminal. Supermarket opposite and a couple of bars and restaurants in the same block

Miinukset: Rooms a bit dated. Could do with a deep clean including window sills etc

Plussat: The breakfast is supreme. Real value for your money.

Miinukset: Not much people speak English

Plussat: We spent there just one night with my friends. So for this period of time it was a good choice.

Miinukset: The neighbourhood is kinda dogdy but you can always catch an uber.

Miinukset: The staff is very unpolite, we had and inconvenience with our reservation and they didn’t give us an answer, they didn’t even try to help us. We did email booking telling about that and they answer back that it was up to the hotel staff to change our reservation! But the hotel staff didn’t help us. Also the place is not like the pictures, is very old and ugly, not a comfortable place to stay, there are way much better places to stay in Sao Paulo for the same price. I had been booking my hotels in booking for years and it was the second time I had a problem with my reservation, the first time (back in 2017, at a hotel in Israel) the hotel gave me a solution and staff were so careful and helped me! But this time, very DISAPOINTED. Worst experience ever, I don’t know if all the good reviews and comments here are real because ANY of it are true.

Plussat: Normally I stay at Marian Palace Hotel close by which is being renovated but I willseriously consider staying at the Shelton Planalto in future

Plussat: The location as well as the comfort in the room

Miinukset: This hotel is located in the city centre which is not very safe and there is no safety deposit box in the rooms. The rooms include a bed and a table. This hotel is more suitable for locals that are familiar with the area and speak Portuguese.

Plussat: Near the Repblica Square. Many restaurants choices nearby.

Miinukset: Almost all staff don't speak English. No airport shuttle bus. The servant opens the door without knocking.