Sao Paulo hotellit lähellä Praça Ramos de Azevedo

Plussat: The top floor bar with amazing views of the city

Plussat: A great hotel

Miinukset: Not much

Plussat: Everything

Miinukset: Price

Miinukset: OLD carpeting, and all that terrible smell in the rooms from carpeting and recycled AC. No windows that open in the rooms.

Plussat: Located perfectly just a block away from the Paulista with access to the great metro system. Few blocks away from MASP. The breakfast is very elegant, served in a delightful space and everything that was served was absolutely delicious. The staff was super attentive, cordial, friendly and very knowledgeable. Our room was clean, nicely designed and very spacious.

Miinukset: Clients should have access to the spa facilities. It’s a cheap and great marketing tool to sell other services and make your guest even happier.

Plussat: Breakfast was great

Miinukset: Coffee Machine in the room

Plussat: Location

Miinukset: It feels like you're in a two star hotel, but you are actually paying for a five star. They do not provide free water in the rooms. The rooms are outdated and there is chipped wood on the doors.

Plussat: Hotel was excellent, staff was amazing, especially Fillipe who helped me out loads. A mistake was made to my booking and I was upgraded. This hotel is a true 5 star experience... and it charges 5 star rates... however, I thought the 5 star rates were competitive with other 5 star hotels. Everything really was to the expected standard so I give it full marks.

Miinukset: I was traveling all around Brazil and by the time I got to Tivoli I had some laundry to do. It cost me 430 reais to do a white and dark load... wooops!!! I should have checked that they were charging 10 reais to wash a little pair of underwear... (may as well just buy new stuff for that price). Bit exorbitant to say the least!

Plussat: the staff

Plussat: Modern, efficient staff, good location and very nicely decorated rooms. Good breakfast selction also

Plussat: A neat, nicely decorated, wall placed hotel in the center of the city, not two minutes walking from the busy Av. Paulista and the MASP museum. It's safe to walk around both during daytime and night. The staff is efficient and good humoured, though they indulge themselves a bit to much in ocasions. The spa, gym and restaurants ara A-class but a bit too expensive. I would have appreciated some all-inclusivce offers as to take more advantage to what the premises have to offer. Excellent on the whole, though.

Plussat: Excellent personal service. Beautiful modern design. Great location.

Miinukset: Expensive.

Plussat: The staff were very friendly and helpful. It's a lovely location, near shops, restaurants, etc. The little outdoor heated pool amongst sofas etc was very pleasant. I was able to do some work seating in the sunshine, excellent for Londoners. The common areas are trendier than the actual rooms which are bit traditional. Overall a pleasant stay.

Miinukset: Little niggles: no printed list of numbers/hotel facilities; spa was ridiculously expensive; kettle was provided but no cups/tea/coffee; hairdryer plug didn't fit in the bathroom plug, had to go out with wet hair (in fact there was a knack to fitting it but some of the staff did not know it); my room was very small, and lastly it was clear that they saved a bit on the hotel refurb as some of the...

Plussat: Being at the center of Sao Paulo

Miinukset: The room was too small

Plussat: Perfect location in Jardins. Excellent facilities (gym, pool...). Good breakfast buffet with most helpful staff.

Miinukset: Upon early arrival (just a couple of hours), I was told I would be charged for an early check-in, which I agreed to. However, I did not find fair that they would charge exactly the same daily rate offered at booking.com.

Plussat: It is at a very convenient location, the room is quite large, the bed is super comfortable. The service is the best of all. I have suddenly developed tooth ache, the staffs helped me find the hospital to get prescription, and helped me find where to get the medicine. I can not thank enough to their help and kindness...... I will recommend this hotel to everyone. It is one of the best hotel I have ever stayed.

Miinukset: No

Plussat: Staff was friendly and able to accommodate us for a late-checkout easily, although it might've been just because of the low volume given the covid-19 situation. Easy to get food from Uber eats, plenty of places that can deliver to the hotel room. The bed was ok, not the best I've seen but comfortable enough for a night or 2.

Miinukset: Almost everything. The room was not very clean (dust at points, a hair in the bathroom door are just a couple examples), and had a weird smell. It's almost as if the non-smoking room was smoked on. Carpet had an old look and a few spots at places. Central AC was broken on our arrival, when we entered the room it was at 25C, and after we tried lowering the temperature it actually got warmer (26C). Had to call the lobby so they could send technicians to fix it, but even so the most we got the room down to was 20C. The thermostat buttons themselves are not working properly and need to be pressed "the right way" to work. We also had to get water delivered to us by Uber Eats because we had an empty minibar at the room, and the front desk didn't let us know during our late night check-in that because of the covid-19 measures we wouldn't be able to get any room service late at night, even though the menu at the room says there's 24h service for drinks and some snacks.

Plussat: Located in a street with restaurants and coffees.

Miinukset: Dear all this one is nothing to do with an Intercontinental. Needs urgently to be refurbished and personnel completely lost when checking in. They gave us a smoking room on the 12th floor. Did not get it initially as the whole floor smelled weird a mix of cigarette and humidity. The carpet was awfully dirty and needed to ask for sleepers and additional shampoo etc. The room was prepared for only one person. At check out I complained and it is there where other staff member told me the smell is because we were given a smoking room on the smoking floor. Overall the hotel is not luxurious at all. The reception is ultra small with 2 old sofas you could see it to the color and material. Not a single decoration for Christmas and New Year’s Eve (we flew from Doha and Christmas decorations were all over the city and hotels for a Muslim country). Deceived and not to go there again.

Plussat: Management of this hotel is doing it right. Not only is this hotel very attractive, management has instilled in the staff the correct attitude for customer service. The staff goes out of their way for guests. A really great stay Nice pool, gym and lobby bar

Plussat: The Staff was amazing. A special thanks to James and Sadrac for being so fantastic. The rooms was perfect and the location amazing.

Plussat: Great location, very clean rooms and friendly staff.

Miinukset: Everything was fine

Plussat: Staff very friendly

Miinukset: Pool very dirty

Plussat: The facilities are excellent, very clean and well kept. excellent breakfast. most important, a very friendly and helpful stuff. I will certainly return to this Hotel!!

Plussat: Location. Clean, well maintained, quiet.good breakfast.

Miinukset: WiFi in rooms really doesn’t work.

Plussat: Best hotel that we know of in Higienopolis area. Swimming pool is quite large, and garden at back is nice. Breakfast was fine.

Miinukset: An enclosed kid´s play area would be a plus for families with small children.

Plussat: the dimensions of the room

Miinukset: small parking

Plussat: clean, comfortable, smooth towels

Plussat: nice place but ridiculously slow and expensive internet - when are they going to include free, broadband wireless?

Miinukset: nice place but ridiculously slow and expensive internet - when are they going to include free, broadband wireless?

Plussat: location, great breakfast buffet, excellent low priced offer, young abd friendly straff

Plussat: Beatiful neighborhood, but not centrally located.

Miinukset: Terrible service: backed up toilets, broken air conditioner, no towels at pool, etc. We were not the only ones to have this experience. This is a nice facility with poor management.

Plussat: the service was excelent

Miinukset: Price of internet at 256 speed or 512 speed is outragous! the free service is of 64 kbt !

Plussat: Excellent location

Miinukset: Bed and pillows are inconvenient, air conditioning is noisy, noise from the corridor and from the street, breakfast is awful, personnel hardly speak English, only soap and shampoo in bathroom, towels were not changed throughout whole stay. They even refused to call a taxi for me

Plussat: Room was spacious, comfortable bed, clean bathroom.

Miinukset: Our room was behind the elevators, so had loud noises constantly in the room. The hotel reception staff we found were not friendly on check in

Plussat: The shower (perfect... not usual in brazil) the views, breakfast, the bed, The area ( sounds Gotham city, but is safe), transport, plenty of places to eat, the cine maraba just in front

Miinukset: The carpet in the room

Plussat: great hotel in the middle of everywhere. the breakfast was also amazing.

Miinukset: the room was smaller than what I expected. It mentioned that it is a 4 star hotel but it doesn't really represent that.

Plussat: Good, central location and nice staff.

Miinukset: The bathroom was not clean properly.

Plussat: The rooms are a comfy and clean.Just the metal window from outside was broken,but it didn’t interfere on my stay.The room was a proper one,with all the amenities a good hotel should have,such as: Safe Toiletries Good quality towels Hangers Blankets Laundry bags Do not disturb sign Proper shower and bathtub I would stay at the excelsior again,as I have been in most of the hotels in the area,I found the excelsior better

Miinukset: The window outside was totally distorted,broken and it looked like it could collapse at any time,therefore I didnt open it. As I arrived at 3am,exhausted,I found the check in process too long,taking into consideration that I had already given all my details online at the time of booking.

Plussat: Hinta

Miinukset: Sijainti Siisteys Henkilökunnan kielitaito Meluisa huone Kylmä

Plussat: very friendly and helpful staff. The room was very clean and perfect for recovering from my eleven hour flight from the Uk. A great location, very near the metro.

Miinukset: It was difficult to switch on the air conditioning unit. Maybe it was broken??

Plussat: Nice breakfast, helpful staff, excellent central location

Plussat: Friendly. Bed quality is ok.

Miinukset: English speaker are limited. In the room small ants and insects are there.

Miinukset: The door to the laundry storage was wide open when i was first walking to my room. On the 4th floor. And no room service

Miinukset: There were a lot of little bugs (kind of ants) in my room.

Plussat: location

Miinukset: Room very old, TV wasn't working. They forgot to towel in the toilet, restaurant terrible ... service level very poor ... they took 45 minutes after placing my order to inform that they didn't have the meal I had requested...

Plussat: Very good breakfast and friendly staff.

Plussat: Lobby is very elegant. Rooms are spacious.

Miinukset: They don’t pay attention to details. For example my room had one bath towel and one face towel. I requested couple more towel sets and they only brought an additional bath towel. Towels were very old. No tissues in bathroom or in the room. Elevator noise was very loud in my room.

Plussat: The room was enormous, modern and very comfortable. The location is excellent, surrounded by loads of restaurants and bars. The hotel is very nicely done up and clean.

Miinukset: The breakfast was very limited for a vegan diet, they didn’t have any kind of milk alternative. The gym is quite poorly equipped for a hotel like this.

Plussat: Staff Service Location Price benefit

Miinukset: Old looks inside room Bathroom could be improved

Plussat: Location is great, close to Avenida Paulista en subway/metro. Clean and big rooms, clean bath.

Miinukset: Breakfast is ok, but quite standard.

Plussat: Location is superb. Close to the metro station. Heart of the city with plenty of place to shop and sightseeing and eating and drinking. Safe area. Place is relatively clean. The service is spot on.

Miinukset: Breakfast was ok. Nothing too spectacular. The room could up updated. Dusty around the edges.

Plussat: Location is good. Close to the Paulista Avenue. But you shouldn't walk in the streets when its dark.

Miinukset: Hotel staffs are very rude and there is nobody to control them. So they can talk and treat you as they wish and there is no place you can complain them. And also don't expect European Standards from this hotel.

Miinukset: We' ve seen the staff people at the breakfast room cleaning up the tables with used napkins at the two mornings we're there.

Plussat: The rooms are comfortable and spacious. I liked the wooden floors. The staff is very helpfull and kind. An excellent breakfast buffet.

Miinukset: Bad quality sheets

Plussat: the rooms are big

Miinukset: I had problems with the water in my room

Plussat: Location is excellent. Very near to Avenida Paulista (5 minutes by foot) which has shopping centers, restaurants and cinemas. Hotel is clean and secure. Rooms are large and comfortable.

Plussat: Hotel is secure and clean. Location is excelent. Very near and easy to reach to Avenida Paulista (5 minutes by foot). Kind and helpful staff. Rooms are large.

Plussat: Friendly staff, good breakfast.

Miinukset: Renovating the gym and swimmingpool, so no access. The rooms are old and needs to be renovated!

Plussat: nice warm shower, strong current

Miinukset: the fact 4 each friend I took 2 my room, I had 2 pay 20 euro extra, even if it was 5 minutes, due 2 'double room/single use' policy...

Plussat: the size of the rooms and location

Miinukset: the rooms need a uptodate, internet did not work , the staff need more training, and if you have a visitor comming to your room They will charge you R$ 70,00 that.

Miinukset: Remontti aulassa

Plussat: The location was all right, but also nothing special.

Miinukset: The hotel, bathroom, furnishings and all in all is outdated and doesn’t deserve the 5 star rating it has. It’s more of a 3 star hotel. But even then I’ve been to better one. Furniture looks cheap and many things, like the lampshade are stained.

Plussat: Just a location

Miinukset: Nothing I like I can talk about my over all experience wasn’t very warming what I saw in pictures

Plussat: Specially hotel reception staff was very good and friendly extra ordinary cooperative staff .

Miinukset: Only one think inside hotel they even make beer bar but there is no any smoking area inside the hotel, otherwise everything was great.

Plussat: Position is good and staff are very friendly

Miinukset: Smelled and felt and looked old, carpets and almost everything structural and decorative look like they are way due for a refurbishment. Room service was extremely slow almost non existent at times.

Plussat: Location and parking

Miinukset: Was dirtiest in the room

Plussat: Attention

Miinukset: Weekend(Sunday) room rate is high. This will become an issue for my next hotel choice if the same conditon(higher rate on Sunday) will remain.

Plussat: nice hotel, comfortable room, convenient location

Miinukset: no buffet breakfast included in rate, seperate charge of R$29.00, internet although free, only at a very very low 64k speed which is useless

Plussat: The staff could communicate effectively in English, which was a tremendous help to non-Brazilian Portuguese speaking guests like me. The location is central to the city.

Miinukset: Housekeeping cannot be reached at certain hours (for example, between 7-9 pm in the evenings). The calls to this department will go unanswered. Some of the towels are not inspected for quality checks and they are stained from use. I encourage the hotel to conduct thorough checks and discard those whose stains cannot be removed from normal laundry washes.

Plussat: the location is near to almost everything

Miinukset: it doesn't have a disco to go at night and the area is somewhat risky at night

Plussat: Nice people, clean room, good location for business (sao paulo downtown)

Miinukset: Rooms a bit too noisy, no indication of the hotel's name

Plussat: very nice modern style, well organized and operated well

Miinukset: no buffet breakfast included in rate, seperate charge of R$26.00

Plussat: The hotel is modern and up to international standards for a business hotel. The staff aim to please and are generally quite helpful

Miinukset: The hotel is located in a poor neighbourhood. If you are there for a convention or business meetings you will probably not even notice but if you have plenty of leisure time on your hands the immediate area is very down at the heels. It gives the impression of being rather unsafe but I didn't experience any problems other than tripping over homeless people.

Plussat: I really liked the location and the service at the reception

Miinukset: nothing to complain

Plussat: The staff

Miinukset: The bed and bathroom